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Experience Level
Mid to Senior
Qualifications
We are seeking candidates with strong communication skills, a passion for helping others, and the ability to thrive in a fast-paced environment. Previous experience in a customer service role, especially in healthcare or mental health, is preferred. Familiarity with CRM systems is a plus.
About the job
New York Psychotherapy and Counseling Center seeks a Customer Service Specialist based in the Bronx. This role acts as the first point of contact for clients, helping to foster a welcoming and supportive atmosphere from the moment clients reach out.
Key responsibilities
Respond to client inquiries using various communication channels
Resolve concerns and provide clear, accurate information about available services
Guide clients through processes and answer questions with sensitivity and care
Help ensure a positive experience for clients as they access mental health support
Location
This position is based in the Bronx, New York.
About New York Psychotherapy and Counseling Center
The New York Psychotherapy and Counseling Center is dedicated to providing high-quality mental health services to our community. Our mission is to support individuals in their journey towards wellness through compassionate care and professional guidance.
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Fairstead is a mission-driven real estate company committed to developing affordable communities nationwide. With our headquarters in New York and additional offices in Colorado, Florida, and Washington DC, we manage a diverse portfolio of over 27,000 apartments across 28 states. As a fully integrated owner, operator, and innovator, we combine development, c…
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