Customer Service Team Leader

ZopaLondon

On-site Full-time

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Experience Level

Manager

Qualifications

Proven experience in a customer service leadership role. Strong communication skills and a passion for customer care. Able to analyze performance data and implement improvements. Experience with coaching and developing team members. Proficient in customer service software and CRM tools.

About the job

Zopa is looking for a Customer Service Team Leader based in London. This role leads a team dedicated to delivering high-quality customer experiences. The Team Leader provides coaching and guidance, monitors team performance, and helps shape approaches to improve service standards.

What you will do

Coach and support customer service team members in their daily work
Monitor and analyze team performance metrics
Develop and implement plans to improve service quality
Foster a positive team environment that encourages productivity and customer satisfaction

About Zopa

Zopa is a pioneering financial technology company based in London, committed to providing innovative and customer-centric financial solutions. Join us to be a part of an exciting journey in transforming the finance industry.

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