Customer Solution Engineer

ZuoraCosta Rica

On-site Full-time

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Experience Level

Experience

Qualifications

We're seeking a Customer Solution Engineer who is not only technically adept but also possesses exceptional communication skills to effectively convey complex solutions to diverse audiences. Ideal candidates will have experience in: Technical consulting or customer-facing roles in software or technology environments. Deep understanding of subscription management and billing processes. Proficiency in SQL and data analysis. Strong problem-solving abilities and a customer-centric mindset. Experience collaborating with cross-functional teams.

About the job

About Zuora

Zuora helps businesses adapt and grow by offering a platform built for modern business models, including subscriptions, usage-based pricing, and AI-driven solutions. Companies use Zuora to launch new products, manage complex billing, and build recurring revenue streams. With over ten years of experience in the Subscription Economy, Zuora continues to develop a flexible platform for quote-to-cash processes, supporting effective monetization for a wide range of products and services.

Role Overview: Customer Solution Engineer

Location: Costa Rica

Customer Solution Engineers at Zuora play a key role in helping customers design and implement Zuora solutions. This includes working with configurations, workflows, API integrations, and data models to meet unique business needs. The position requires strong technical skills, a customer-focused approach, and the ability to communicate complex ideas clearly to both technical and executive audiences.

What You Will Do

Advise customers on technical solutions, guiding them through design and implementation using Zuora’s platform.
Build and maintain strong technical relationships by understanding customer requirements and constraints.
Create tailored demonstrations that align with customer goals across different industries.
Address technical objections and concerns to help close deals and set Zuora apart from competitors.
Use SQL and data analysis to troubleshoot issues, validate data structures, and support reporting needs.
Help customers design solutions for subscription management, billing, and revenue recognition to address challenges and improve ROI.
Work with Product and Engineering teams to share technical use cases and feedback that influence Zuora’s product roadmap.
Document business process flows, system architecture diagrams, and project management materials to support ongoing technical success.
Deliver training and technical advisory sessions, sharing best practices with customers.
Bridge business objectives and technical implementation to ensure solutions deliver measurable results.
Monitor customer adoption and maintain the technical health of customer relationships.
Lead product demonstrations and technical presentations for executive stakeholders, showing how Zuora’s platform can support business growth.

About Zuora

Zuora is a leader in the Subscription Economy, offering innovative solutions to help businesses thrive in a fast-paced digital landscape. Our commitment to evolving our platform ensures that we provide our customers with the tools they need to succeed in monetizing their products and services effectively.

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