About the job
About Zuora
Zuora helps businesses adapt and grow by offering a platform built for modern business models, including subscriptions, usage-based pricing, and AI-driven solutions. Companies use Zuora to launch new products, manage complex billing, and build recurring revenue streams. With over ten years of experience in the Subscription Economy, Zuora continues to develop a flexible platform for quote-to-cash processes, supporting effective monetization for a wide range of products and services.
Role Overview: Customer Solution Engineer
Location: Costa Rica
Customer Solution Engineers at Zuora play a key role in helping customers design and implement Zuora solutions. This includes working with configurations, workflows, API integrations, and data models to meet unique business needs. The position requires strong technical skills, a customer-focused approach, and the ability to communicate complex ideas clearly to both technical and executive audiences.
What You Will Do
- Advise customers on technical solutions, guiding them through design and implementation using Zuora’s platform.
- Build and maintain strong technical relationships by understanding customer requirements and constraints.
- Create tailored demonstrations that align with customer goals across different industries.
- Address technical objections and concerns to help close deals and set Zuora apart from competitors.
- Use SQL and data analysis to troubleshoot issues, validate data structures, and support reporting needs.
- Help customers design solutions for subscription management, billing, and revenue recognition to address challenges and improve ROI.
- Work with Product and Engineering teams to share technical use cases and feedback that influence Zuora’s product roadmap.
- Document business process flows, system architecture diagrams, and project management materials to support ongoing technical success.
- Deliver training and technical advisory sessions, sharing best practices with customers.
- Bridge business objectives and technical implementation to ensure solutions deliver measurable results.
- Monitor customer adoption and maintain the technical health of customer relationships.
- Lead product demonstrations and technical presentations for executive stakeholders, showing how Zuora’s platform can support business growth.
