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Experience Level
Entry Level
Qualifications
Excellent communication and interpersonal skillsStrong problem-solving abilitiesAbility to work independently and manage multiple tasksPrior experience in customer service or client relations preferredProficiency in CRM software and Microsoft Office SuiteA degree in Business Administration or a related field is a plus
About the job
About the Role
GBG is hiring a Customer Success Associate in Manchester, New Hampshire. This role centers on building strong client relationships and supporting customers as they use our services. The position involves regular interaction with clients to understand their needs and help them reach their goals.
What You Will Do
Guide new clients through onboarding and help them get started with our services
Maintain ongoing relationships with customers, checking in and addressing questions or concerns
Offer practical solutions tailored to each client’s situation
Act as a trusted advisor throughout the customer journey
Location
This position is based in Manchester, New Hampshire, United States.
About gbg
gbg is a leading provider of innovative technology solutions, specializing in identity verification and fraud prevention. With a commitment to excellence and customer satisfaction, we empower businesses to achieve their potential while safeguarding their operations. Our Manchester office fosters a collaborative environment where creativity and teamwork thrive.
Join SafetyCulture as a Senior Customer Success Manager where you will be a pivotal part of our mission to enhance operational excellence. In this role, you will engage with our most promising accounts, serving as a trusted advisor to help clients unlock the full potential of our platform. Your contributions will ensure they meet their business objectives an…
SafetyCulture is seeking a French Speaking Account Executive based in Manchester. This position centers on building relationships with clients in French-speaking markets and supporting their understanding of SafetyCulture’s solutions. Role overview The French Speaking Account Executive will focus on client engagement and growth. Regular conversations with prospective and existing customers in French will form a core part of the day-to-day work. The role involves explaining SafetyCulture’s offerings and ensuring clients see value in the platform. What you will do Engage with clients and prospects in French-speaking regions Communicate the benefits and features of SafetyCulture’s solutions Support customer success and foster strong client relationships Who will thrive in this role Fluency in French Interest in customer success and relationship-building Motivation to contribute to a collaborative team
French Speaking Account Manager - French MarketAt Deliveroo, we are on a mission to revolutionize the way people dine and shop. Our commitment to impact, innovation, and growth drives every aspect of our operations. The Commercial team is at the heart of Deliveroo’s marketplace, shaping our service to restaurants, grocers, and emerging verticals globally. From forging essential partnerships to exploring new revenue opportunities and developing data-driven growth strategies, we tackle significant challenges that propel our business forward. If you excel in dynamic, commercial settings and aspire to shape the future of a global brand, this team is where you belong.We are seeking an SMB Account Manager for the French Market to join our Manchester office. In this position, you will play a crucial role in empowering our restaurant partners across France, guiding them on marketing strategies, technological advancements, and operational excellence.Key ResponsibilitiesAs part of the SMB (Small Medium Business) team, based in the vibrant city center of Manchester, you will collaborate with local independent restaurants through a desk-based consultancy model, assisting them in navigating the fast-evolving delivery landscape.Your daily activities will include:Portfolio Management: Oversee a diverse portfolio of accounts through a desk-based approach, fostering growth via phone, email, and digital presentations.Relationship Building: Cultivate long-term partnerships with our French clients, ensuring exceptional service and achieving beneficial outcomes for both the restaurants and Deliveroo.Campaign Management: Enhance engagement through national and local marketing initiatives aimed at improving key performance indicators such as order volume and partner retention.Operational Coordination: Serve as the liaison between our restaurant partners and internal teams to ensure tailored solutions that meet partner requirements.Data-Driven Solutions: Leverage insights to identify performance challenges and implement innovative solutions that enhance the delivery experience for our partners.
SafetyCulture is looking for a Senior Account Executive fluent in French to join the Manchester office. This position focuses on building and maintaining strong relationships with clients while supporting the company’s mission to improve workplace safety and efficiency. Role overview The Senior Account Executive manages and nurtures client accounts. The role involves driving sales initiatives and working closely with teams across the business to deliver a high level of customer satisfaction. What you will do Develop and manage relationships with French-speaking clients Lead sales efforts to grow client accounts Collaborate with cross-functional teams to meet client needs Requirements Fluency in French Experience in account management or sales Strong communication and relationship-building skills Based in or able to work from Manchester
Role Overview Deliveroo is hiring a Retentions Account Manager to support Small and Medium Businesses (SMB) in Belgium. This position is based in the Manchester main office. The focus is on building strong client relationships and helping SMB clients get the most value from Deliveroo’s platform. What You Will Do Engage with French-speaking SMB clients in Belgium, offering guidance and support tailored to their needs Work to keep clients satisfied and loyal by addressing concerns and providing practical solutions Proactively resolve issues and help clients overcome challenges Strengthen relationships to support client retention and contribute to the growth of the SMB segment What You Bring Fluency in French, with strong communication skills for working with French-speaking clients Experience in account management or customer relations Ability to understand client needs and deliver effective solutions
Join Our Team as a New Partner Experience Advisor (French Speaking)At Deliveroo, we are committed to revolutionizing the shopping and dining experience. Our dynamic Commercial team plays a pivotal role in shaping our marketplace, driving innovation and growth as we serve restaurants, grocers, and explore new verticals globally. From forging key partnerships to creating data-driven growth strategies, we tackle significant challenges that propel our business forward. If you excel in fast-paced commercial environments and aspire to influence the future of a global brand, this team is your perfect match.We are on the lookout for a New Partner Experience Advisor to join our centralized hub. In this exciting role, you will represent Deliveroo to our newest French-speaking partners, ensuring that every small and medium-sized business (SMB) has a smooth and successful onboarding experience on our platform.Your ResponsibilitiesAs part of our Restaurant Onboarding team, you will help centralize all restaurant launch activities, creating a European hub that guarantees a consistent and exceptional experience for each partner joining the Deliveroo community.Here’s what your daily tasks may include:Facilitate Partner Onboarding: Serve as the main point of contact for new restaurant partners, guiding them through the setup process and ensuring they are ready to take their first orders.Deliver Outstanding Support: Provide top-notch assistance by addressing partner inquiries and resolving requests efficiently to meet tight deadlines.Collaborate with Internal Teams: Work hand-in-hand with Sales and Account Management teams to ensure a seamless transition for partners from initial sale to their first delivery.Implement Daily Outreach Plans: Maintain high outbound activity levels and organized call strategies to achieve ambitious KPIs while ensuring a positive partner experience.Ensure Data Accuracy: Keep all internal systems updated with precise partner information and progress tracking.Qualifications for SuccessEssential Skills:Language Skills: Native or fluent in both French and English (written and spoken).Communication Proficiency: Strong phone presence with the confidence to make regular outbound calls to restaurant partners.
Join our dynamic team as a Corporate Service Centre Agent at Deliveroo For Work! We are looking for a motivated individual who is fluent in French and passionate about providing exceptional customer service. In this role, you will be the first point of contact for our corporate clients, assisting them with inquiries and ensuring their needs are met efficiently.Your responsibilities will include handling customer queries, providing solutions, and maintaining strong relationships with clients. You will work closely with various departments to resolve issues and improve our services.
Full-time|On-site|Manchester, New Hampshire, United States
Role Overview GBG seeks a Customer Success Manager based in Manchester, New Hampshire. This role focuses on helping clients reach their goals and get the most from GBG's services. Building strong relationships and understanding each client's needs are central to the work. What You Will Do Work closely with clients to understand their specific requirements Provide solutions tailored to each client’s situation Support clients to ensure satisfaction with GBG’s services Build and maintain long-term client relationships Contribute to company growth by helping clients succeed
As a Customer Success Manager at PHMG, you will play a pivotal role in nurturing our client relationships and ensuring they derive maximum value from our services. You will be responsible for onboarding new clients, addressing their inquiries, and proactively identifying opportunities for upselling and cross-selling our products. Your goal is to enhance customer satisfaction and loyalty while driving revenue growth.
Customer Success ManagerManchester (Hybrid, up to 3 days WFH) | Up to £33k (OTE up to £40k)Street Group is a leading innovator in the PropTech sector within the UK, dedicated to enhancing the experiences of those involved in real estate transactions. Our mission is to revolutionize the property industry by providing cutting-edge technology that supports both buyers and sellers, enhancing the entire process of buying, selling, renting, and letting properties.As we experience rapid growth, particularly with enterprise-level estate agencies, we are looking for a dedicated Customer Success Manager to join our team. This role is crucial in nurturing our largest and most complex client relationships, ensuring they fully utilize our products and derive maximum value from their partnerships with us. You will play a pivotal role in shaping the future of customer success at Street Group.Over the last five years, we have developed Street.co.uk, a groundbreaking platform that emphasizes transparency, user experience, and aesthetic design, fundamentally changing how the property industry operates. As part of our vibrant and ambitious Street.co.uk team, you will be the primary product expert for our customers, guiding them through their journey with Street and fostering client success while identifying avenues for growth across Street Group's suite of products.You will have the freedom to manage your schedule and conduct workshops, consistently exceeding customer expectations and helping them navigate our systems, ultimately making a significant impact as we expand our operations.
Why Join Us?At SafetyCulture, we are a leading global technology company, but we’re not what you might expect. Enjoy catered lunches, engaging team events, and yes... even dogs in the office! However, it’s not just the perks that attract talent.Our dedicated team of nearly 1,000 professionals is passionate about improving our products and enriching the lives of our customers. At SafetyCulture, you’ll often hear, “yes, let’s give it a shot,” rather than “that’s not how we do things here.”We are committed to building innovative tools that enhance work for the 3 billion individuals who drive the world forward - from factory floor operators to baggage handlers, truck drivers, servers, and store assistants. We possess the scale and innovation typical of major tech companies, without the bureaucratic delays. Our environment empowers experienced professionals to solve real problems quickly.With us, you have personal ownership. Every full-time team member receives equity, ensuring that when we grow, so do you. We acknowledge that no company is perfect, and as we embark on our next growth stage, we focus on scaling efficiently, underpinned by operational maturity, a clear vision, and a robust emphasis on AI.This is impactful tech without the corporate hassle. If this excites you more than it intimidates you, you’ll be a great fit.About YouYou are a strategic and commercially savvy Customer Success leader with a proven track record of building and scaling high-performing SaaS teams across the EMEA region. You have experience in leading leaders, collaborating closely with Sales and Product teams, and adeptly transforming strong customer outcomes into long-term value, retention, and sustainable business growth.You are equally comfortable discussing forecasts and expansion strategies in the boardroom as you are refining playbooks or engaging in complex conversations with enterprise customers.Your balanced leadership approach is based on data, commercial judgment, and authentic customer empathy. You are comfortable challenging conventional wisdom, maintaining a long-term viewpoint, and navigating fast-paced, matrixed environments. Above all, you recognize Customer Success as a vital driver of growth, retention, and long-term customer value.
As a Client Success Manager at PHMG, you will play a pivotal role in ensuring our clients achieve their desired outcomes through our services. You will be the primary point of contact for our clients, cultivating strong relationships, addressing their needs, and advocating for their success. Your responsibilities will include onboarding new clients, providing ongoing support, and identifying opportunities for upselling our services.
Full-time|On-site|Manchester, New Hampshire, United States
About the Role GBG is hiring a Customer Success Associate in Manchester, New Hampshire. This role centers on building strong client relationships and supporting customers as they use our services. The position involves regular interaction with clients to understand their needs and help them reach their goals. What You Will Do Guide new clients through onboarding and help them get started with our services Maintain ongoing relationships with customers, checking in and addressing questions or concerns Offer practical solutions tailored to each client’s situation Act as a trusted advisor throughout the customer journey Location This position is based in Manchester, New Hampshire, United States.
Full-time|£26.6K/yr - £26.6K/yr|Hybrid|Manchester - Main Office
Join Deliveroo as a French-Speaking Sales Development Representative (SDR)Are you eager to elevate your career within a vibrant and fast-paced environment? Be part of our ambitious team as a French-speaking Sales Development Representative (SDR) located in the bustling Manchester City Centre.In this role, you will engage with key decision-makers in the restaurant sector, assisting them in joining the Deliveroo platform and growing their businesses. If you are passionate about the food industry and excited to learn, this opportunity is tailored for you. No prior sales experience is necessary—just bring your enthusiasm, interpersonal skills, and a willingness to learn!Role OverviewAs a member of the SMB (Small and Medium Business) team, you will promote and sell B2B solutions to generate new business opportunities for Deliveroo in the French market.Location: Manchester City Centre (Hybrid)Salary: £26,600 base, plus monthly commission for reaching targets.Work Pattern: Initial probation period of 5 days per week in the office. Post-probation, transition to a hybrid model (3 days in-office, 2 days remote).What You’ll DoYou will serve as the primary contact for French restaurant partners, acting as a consultant and expert in growth strategies.Inbound & Outbound Lead Management: Address inquiries from French-speaking leads and proactively seek new business through phone and email.Consultative Selling: Foster relationships with restaurant owners, guiding them on how Deliveroo’s technology and logistics can enhance their revenue streams.Pipeline Ownership: Oversee your sales leads, maintain organization, and develop daily action plans to achieve and exceed monthly targets.Cross-functional Collaboration: Partner with 'Activation Teams' to ensure seamless onboarding, from contract finalization to tablet setups and photoshoots.Administrative Precision: Manage contracts and documentation with meticulous attention to detail for a smooth partner experience.What We ExpectLinguistic Mastery: Fluency in French and English (both written and spoken) is a must.Resilience: Confidence to make regular cold calls and engage with prospects for several hours each day.
Full-time|Hybrid|Manchester, England, United Kingdom
Join NQC as a Customer Success Executive!NQC is a dynamic and rapidly expanding software enterprise that specializes in innovative supply chain risk management platforms. Positioned within the 'Tech for Good' sector, we empower some of the largest organizations across various industries with our online solutions.Located in the heart of Manchester, we promote a nurturing work environment within a diverse team. At NQC, we embrace a hybrid working model, allowing for flexibility while fostering team spirit through regular social gatherings and company events. This role offers you the chance to contribute to globally recognized technology solutions, aligning with our long-term vision for sustainability and a better future.Your RoleThe Customer Success Executive serves as the operational backbone of our Customer Success team. This role involves actively nurturing and expanding strategic customer relationships to ensure the seamless delivery of NQC services across our client accounts. While all CSEs share essential responsibilities to support team cohesion, each executive will focus on a primary functional area—Onboarding, Adoption, or Operations—to drive departmental excellence.Key ResponsibilitiesAs a Customer Success Executive, you will engage in the following core activities:Maintain comprehensive knowledge across all CSE responsibilities to provide effective support during team members' absences.Assist Customer Success Managers (CSMs) and senior stakeholders in preparing for Quarterly Business Reviews (QBRs) and critical client meetings.Proactively identify opportunities for process enhancement within the Customer Success function to meet scalability objectives.Perform any additional duties as assigned.Functional Focus AreasNote: Successful candidates will be assigned to one specific focus area based on their expertise and the current business needs, dedicating approximately 80% of their time to this specialization.Focus A: Onboarding & EnablementLead the comprehensive onboarding journey for new and existing clients, ensuring quick time-to-value and effective platform adoption.Manage and update the repository of digital training materials, videos, and self-service guides to support a scalable, low-touch client experience.Collaborate to create and deliver impactful webinars and training sessions for clients.Drive key performance indicators (KPIs) related to onboarding efficiency, training completion rates, and initial value realization.Focus B: Product Adoption & UsageMonitor and support...
Full-time|Hybrid|Manchester, England, United Kingdom
Join NQC: A Leader in Supply Chain Risk ManagementNQC is an innovative and expanding software company dedicated to enhancing supply chain risk management through advanced web platforms. We thrive in the 'Tech for Good' sector, empowering some of the largest organizations across various industries with our solutions.Situated in the heart of Manchester, we pride ourselves on fostering a collaborative and inclusive work environment. Our hybrid working model encourages team bonding through regular social events and gatherings. Here, you will have the chance to contribute to globally recognized technology solutions that support sustainability and a brighter future.Your Role in Customer SuccessAs a Customer Success Executive, you will be the driving force behind our Customer Success team. Your primary responsibility will be to cultivate and nurture strong, strategic relationships with our customers while ensuring the seamless delivery of NQC’s services. Each executive will focus on a specific area—Onboarding, Adoption, or Operations—to enhance departmental performance.ResponsibilitiesDevelop a comprehensive understanding of all areas of CSE responsibilities to provide effective support during team member absences.Collaborate with Customer Success Managers (CSMs) and senior leaders to prepare for Quarterly Business Reviews (QBRs) and critical client meetings.Identify opportunities for process improvements within the Customer Success function to align with scalability objectives.Perform additional ad-hoc tasks as assigned.Specialization AreasNote: While the role encompasses multiple core functions, successful candidates will be assigned to a specific focus area based on their skills and the company’s needs, dedicating approximately 80% of their time to this primary area.Onboarding & Enablement: Lead the onboarding process for new and existing clients, ensuring quick value realization and effective platform adoption. Maintain a library of digital training resources and conduct impactful training sessions.Product Adoption & Usage: Monitor client usage patterns, analyze data to drive product engagement, and provide strategic insights to enhance product utilization.
Role Overview PHMG seeks a Client Success Team Leader to guide a client-focused team in Manchester. This role centers on supporting client satisfaction and driving positive results for every account. Main Responsibilities Lead and motivate a team dedicated to client success Develop and implement strategies to strengthen client engagement Monitor team performance and provide feedback Promote a collaborative, supportive work culture Spot opportunities to refine processes and improve service Ensure clients consistently receive attentive, high-quality support Location This position is based in Manchester.
Account Manager - Dutch Speaking for Belgium MarketBecome part of our vision to revolutionize how people shop and dine, where impact, innovation, and growth are at the forefront of our operations. Our Commercial team is integral to Deliveroo’s marketplace, influencing how we engage with restaurants, grocers, and new sectors worldwide. From negotiating pivotal partnerships to unlocking fresh revenue opportunities and developing data-driven growth strategies, we tackle significant challenges that propel the business forward. If you excel in dynamic commercial settings and aspire to shape the future of a global brand, our team is the perfect fit for you.We are seeking an Account Manager - Dutch Speaking for the Belgium Market to join our Manchester team. In this capacity, you will empower our restaurant partners in Belgium to maximize their potential on our platform, providing insights on various aspects from marketing strategies to operational excellence.Discover more about our Commercial team — understand our motivations, our working style, and what you can anticipate.Key ResponsibilitiesYou will be part of the Small Medium Business (SMB) team, a vibrant group dedicated to supporting the backbone of our marketplace—local independent restaurants—through a desk-based consultancy model to drive their success.Your daily tasks may include:Portfolio Management: Oversee a diverse portfolio of accounts utilizing a desk-based approach, leveraging phone, email, and video calls to facilitate partner growth.Relationship Building: Cultivate and sustain enduring relationships with Belgium's partner network, ensuring high-quality service and fostering positive outcomes for both our partners and Deliveroo.Campaign Implementation: Enhance engagement with national and local marketing initiatives, boosting key metrics such as restaurant retention and order volume.Cross-Department Collaboration: Serve as the liaison between your restaurant partners and internal Deliveroo teams to ensure our technology and solutions align with specific partner requirements.Performance Enhancement: Analyze data to pinpoint obstacles to success and offer innovative solutions that assist partners in delivering an exceptional delivery experience.Qualifications for SuccessThe ideal candidate will possess substantial expertise in several of the following areas and a desire to develop in others:Strong communication skills in Dutch and English.Experience in account management or client services.Ability to analyze data and derive actionable insights.Proficiency in leveraging technology to drive partner success.Passion for the food and beverage industry.
Account Management Team Lead – Italian SpeakingJoin Deliveroo in our mission to revolutionize the way people shop and dine, where impact, innovation, and growth are at the core of everything we do. Our Commercial team is pivotal in shaping Deliveroo’s marketplace, focusing on how we serve restaurants, grocers, and emerging verticals globally. From negotiating significant partnerships to discovering new revenue opportunities and designing data-driven growth strategies, we embrace challenges that propel our business forward. If you excel in dynamic commercial environments and aspire to influence a global brand's future, this is the perfect team for you.We are seeking a Commercial Team Lead (SMB) to join our Manchester office. In this role, you will lead a team of Italian-speaking Account Managers, driving growth for our small and medium-sized restaurant partners in the Italian market.Your ResponsibilitiesAs part of the SMB Account Management team, you will be at the heart of Deliveroo’s marketplace, representing independent restaurants and small chains that add variety to our customers' experiences. Your mission will be to expand this department by nurturing talent and refining our commercial strategies.Team Leadership & CoachingDirectly manage and develop a diverse team of Account Managers, overseeing recruitment, performance management, and reward systems.Provide coaching through regular one-on-ones and development plans, emphasizing commercial best practices such as contract negotiations and growth proposals.Foster a positive team culture and maintain high morale, ensuring a low turnover rate and a high-performance environment.Strategy & ExecutionManage resources and prioritize tasks to ensure the team consistently meets growth and retention targets.Collaborate with Learning & Development to create valuable training resources to enhance the team's commercial impact.Utilize data and performance analytics to adjust targets, measure success, and report progress to the Head of Account Management.Operational ExcellenceAct as a stakeholder for...
Contract|Remote|Manchester, England, United Kingdom
Are you in search of an exciting opportunity as a French interpreter in Manchester? If you desire flexible hours paired with competitive pay, we have the perfect role for you! Language Empire is urgently seeking freelance French interpreters located in Manchester to provide services across diverse environments including the NHS, local authorities, police, probation services, and various public and private organizations. Founded in 2001, Language Empire has been at the forefront of delivering professional interpreting and translation services throughout the UK for over 20 years. Our team manages a vast range of languages and dialects, offering you a chance to engage in critical roles across politics, healthcare, business, and public service. If you possess proficiency in one or more foreign languages and are eager to make a significant impact, this position could be your next step! We are currently looking for: Face-to-Face Interpreters Telephone Interpreters Video Interpreters Translators Please note that this is a self-employed position. The Role As an interpreter, your responsibilities will include listening to, comprehending, and accurately reproducing content from the source language into the target language. Key duties include: Interpreting for clients accessing legal, health, and local government services Ensuring the understanding of non-English speakers after each interpretation Providing conference, consecutive, and public service interpreting Handling highly confidential information Acting as a liaison between service users and providers
