Customer Success Coach - Trainer

getwingappMakati

On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:Prior experience in coaching Customer Success Managers or equivalent roles. Demonstrated ability to deliver training and quality assurance effectively. Structured approach to performance improvement and client engagement. Experience in the BPO sector is a plus.

About the job

getwingapp is hiring a Customer Success Coach - Trainer in Makati. This role focuses on supporting and developing Customer Success Managers (CSMs) through a mix of coaching, quality assurance, and training. The goal: help CSMs build strong, lasting relationships with clients and improve their performance over time.

What You Will Do

Coach and mentor Customer Success Managers to help them grow their skills and deliver better client outcomes
Deliver training sessions and materials to ensure consistent, high-quality service
Monitor and assess performance, providing structured feedback and guidance
Work closely with the team to identify areas for improvement and implement solutions

Who We’re Looking For

Experience coaching Customer Success Managers or working in similar client-facing roles
Strong background in quality assurance, ideally in a BPO setting
Structured, analytical approach to improving team performance
Previous experience as a trainer is especially valued

About getwingapp

At getwingapp, we are dedicated to providing exceptional customer experiences and driving client success through our innovative solutions. Join us in making a significant impact in the world of customer success.

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Full-time|On-site|Manila, Manila, Philippines

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Feb 4, 2026

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Full-time|On-site|Metro Manila

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Apr 28, 2026

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Digital Customer Success Manager - APAC

UpGuard

Full-time|On-site|Manila

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Customer Success Coach - Trainer

getwingapp

Full-time|On-site|Makati

Role Overview getwingapp is hiring a Customer Success Coach - Trainer in Makati. This role focuses on supporting and developing Customer Success Managers (CSMs) through a mix of coaching, quality assurance, and training. The goal: help CSMs build strong, lasting relationships with clients and improve their performance over time. What You Will Do Coach and mentor Customer Success Managers to help them grow their skills and deliver better client outcomes Deliver training sessions and materials to ensure consistent, high-quality service Monitor and assess performance, providing structured feedback and guidance Work closely with the team to identify areas for improvement and implement solutions Who We’re Looking For Experience coaching Customer Success Managers or working in similar client-facing roles Strong background in quality assurance, ideally in a BPO setting Structured, analytical approach to improving team performance Previous experience as a trainer is especially valued

Apr 14, 2026

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Full-time|Remote|Remote — Metro Manila, Philippines

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Apr 13, 2024

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Customer Success / Account Manager

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Full-time|Remote|Remote — Philippines

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Apr 17, 2026

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Customer Success Manager at ClickUp | Philippines

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Full-time|On-site|Philippines

At ClickUp, we’re not just developing software; we’re designing the future of work! In a landscape inundated with work sprawl, we discovered a superior path. That’s the reason we developed the first truly integrated AI workspace, merging tasks, documents, chat, calendar, and enterprise search, all empowered by context-driven AI. This innovation enables millions of teams to escape silos, reclaim their time, and achieve unprecedented productivity levels. Join us at ClickUp to learn, utilize, and innovate with AI in ways that will influence not only our product but the future of work itself. Become part of an audacious, forward-thinking team that is reshaping the limits of possibility! ClickUp is on the lookout for a versatile and enthusiastic Customer Success Manager to enhance our team. This crucial role is centered on elevating customer satisfaction and loyalty by cultivating strategic relationships and providing exceptional service to both small to mid-market clients and dedicated accounts. The ideal candidate will thrive in a start-up atmosphere, embody ClickUp's core values, and possess a proven history of success in customer relations within a SaaS context.Key Responsibilities:Strategic Customer Engagement:Formulate and oversee engagement strategies for a varied client portfolio using both scaled and personalized approaches.Conduct comprehensive discovery sessions to comprehend customer requirements and propose actionable strategies for success.Establish trusted relationships with key stakeholders, identifying and nurturing client advocates to promote product adoption and advocacy.Technical Adoption and Expertise:Collect, analyze, and translate functional and technical requirements into customized ClickUp solutions.Act as a product expert, guiding customers on how to utilize ClickUp’s features to enhance workflows and address complex business challenges.Data-Driven Insights:Analyze customer product usage data and distill it into actionable recommendations.Perform ROI analysis to illustrate the tangible benefits of ClickUp solutions.Driving Engagement & Adoption:Proactively interact with customers to assess progress, address challenges, and reveal new avenues for success.Design and implement customer training sessions and workshops to maximize product utilization.

Jan 14, 2025

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Customer Success Manager at crewbloom | Remote

crewbloom

Full-time|Remote|Remote — Philippines

Join our dynamic team as a Customer Success Manager, where you will play a crucial role in fostering strong relationships with our clients. Your focus will be to ensure that our customers derive maximum value from our products and services, thus driving their success and satisfaction. As the primary liaison, you will work collaboratively with clients to understand their objectives, provide essential support, and cultivate long-lasting partnerships.Key ResponsibilitiesCustomer Relationship Management: Act as the main point of contact for onboarding, training, and continuous support for our valued customers. Develop and nurture robust relationships to comprehend customer aspirations and facilitate their success. Onboarding & Training: Assist new clients through the onboarding journey to guarantee effective implementation of our solutions. Deliver customized product demonstrations and training sessions based on individual customer needs. Customer Retention & Growth: Proactively assess customer engagement and health, identifying both risks and opportunities for growth. Partner with sales and marketing teams to explore potential upsell and cross-sell avenues. Support & Issue Resolution: Serve as the customer advocate within the company to ensure timely resolution of issues. Collaborate with technical and product teams to address customer feedback and enhance user experiences. Performance Metrics & Reporting: Monitor and analyze key performance indicators such as Net Promoter Score (NPS), churn rates, and customer satisfaction levels. Provide insightful reports and analysis to management regarding customer trends and improvement opportunities.

Nov 15, 2024

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Customer Success Coach - Trainer

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