Customer Success Engineer - DACH Region

AvePointCebu, Philippines

On-site Full-time

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Experience Level

Experience

Qualifications

We are looking for candidates with a strong technical background and a passion for customer success. Ideal candidates should possess excellent communication skills and the ability to work collaboratively within a team.

About the job

About AvePoint

At AvePoint, we are the global leader in data security, governance, and resilience. Our mission goes beyond traditional solutions to establish a solid data foundation, empowering organizations to collaborate with confidence. With over 25,000 customers globally, our AvePoint Confidence Platform is trusted to prepare, secure, and optimize critical data across Microsoft, Google, Salesforce, and other collaboration environments. Our extensive global channel partner program features around 5,000 managed service providers, value-added resellers, and systems integrators, making our solutions accessible in more than 100 cloud marketplaces. Discover more about us at www.avepoint.com.

We are dedicated to investing in our people. Our culture of agility, passion, and teamwork empowers you to shape your career, make a significant impact, and take ownership of your future. Unleash the power of you!

Your Role:

The Customer Success Engineer will act as a crucial technical resource within our Customer Success Team. This role involves close collaboration with the team to facilitate customer engagements, focusing on adoption, enablement, configurations, technical recommendations, and utilization advice.

Key Responsibilities:

Collaborate with team members to implement digital customer engagement strategies, including technical product health checks, and value-driven customer engagements during onboarding, alongside proactive outreach through calls and emails.
Engage customers showing low product adoption proactively, assisting them in deploying value-added use cases.

About AvePoint

AvePoint is at the forefront of data security and governance, enabling organizations to thrive in their collaborative environments. Our commitment to innovation and our clients makes us an industry leader.

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