Customer Success Engineer - Night Shift

AvePointManila, Philippines

On-site Full-time

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Experience Level

Experience

Qualifications

We are looking for candidates with a strong passion for customer success and technology. The ideal candidate should possess excellent communication skills, a problem-solving mindset, and the ability to work collaboratively within a team. Technical proficiency in software solutions and customer engagement strategies will be advantageous.

About the job

About AvePoint

At AvePoint, we are the premier global authority in data security, governance, and resilience. We transcend conventional solutions to establish a solid data foundation, empowering organizations worldwide to collaborate with assurance. Our AvePoint Confidence Platform is trusted by over 25,000 clients globally to prepare, secure, and enhance their vital data across platforms like Microsoft, Google, Salesforce, and various collaboration environments. Our extensive global channel partner program comprises around 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions accessible in more than 100 cloud marketplaces. Discover more at www.avepoint.com.

At AvePoint, we prioritize our people. Our culture, driven by agility, passion, and teamwork, empowers you to shape your career, make a difference, and take charge of your future. Unleash your potential with us!

Your Role:

The Customer Success Engineer will act as a vital technical resource within our Customer Success Team. Working closely with the team, you will assist in customer engagements to drive adoption, configurations, technical recommendations, and utilization guidance.

Key Responsibilities:

Collaborate with the team to implement digital customer engagement strategies, including technical product health checks and onboarding engagements to ensure timely value delivery.
Proactively engage with customers showing low product adoption and assist them in deploying value-added use cases.
Identify and interact with customers who have reported low sentiment scores in NPS and CSAT surveys to understand and address their concerns.
Team up with Customer Success and/or Product Marketing to create “Customer Office Hours” aimed at enhancing product adoption.
Contribute to the creation of “How-To” product videos to guide customers through product usage and expansion.

About AvePoint

AvePoint is a leader in data security, governance, and resilience, offering innovative solutions for organizations to optimize their collaboration environments. Our commitment to empowering our workforce and investing in our people fosters a dynamic culture of growth and success.

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