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Customer Success Executive - SMB Team (APAC)

TripteaseRemote — Singapore
Remote Full-time

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Experience Level

Experience

Qualifications

Proven experience in customer success, account management, or a related field. Excellent communication and interpersonal skills. Strong problem-solving abilities and a customer-first mindset. Ability to work independently in a remote environment and manage multiple client accounts effectively. A passion for technology and helping clients leverage software solutions to meet their business objectives.

About the job

Triptease is looking for a Customer Success Executive to join the SMB Team. This remote position is based in Singapore and supports small and medium-sized business clients throughout the APAC region. The main focus is to help clients achieve their goals and make the most of Triptease’s products.

What you will do

  • Guide new SMB clients through onboarding and initial setup
  • Deliver training sessions tailored to each client’s requirements
  • Respond to client questions and resolve issues efficiently
  • Develop and maintain strong, positive client relationships
  • Collaborate with other teams to enhance the customer experience and support client retention

Location

This role is fully remote within Singapore, serving clients across the APAC region.

About Triptease

Triptease is a leading provider of technology solutions designed to empower hotels to attract and retain guests in a competitive marketplace. With a focus on innovation and customer success, we are committed to delivering exceptional value to our clients across the globe.

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