Customer Success Manager (APAC) at TOMRA | Melbourne

Anduril Industries is a pioneering defense technology firm committed to enhancing military capabilities of the U.S. and allied forces through cutting-edge technology. By leveraging the innovative expertise, technology, and business models of the 21st century’s most advanced companies, Anduril is revolutionizing the design, manufacture, and sale of military s…

Join an innovative and dynamic team as a Trading Specialist at The Trade Desk in Melbourne. In this role, you will leverage your expertise in programmatic advertising to execute and optimize campaigns for clients, ensuring they achieve their marketing goals effectively. You will work closely with cross-functional teams to analyze data, troubleshoot issues, and provide actionable insights to enhance campaign performance.

Join The Trade Desk as a Senior Trading Specialist, where you will play a pivotal role in our trading operations, optimizing campaigns and driving client success. You will leverage your expertise in programmatic advertising to analyze performance metrics and implement strategic improvements. This position requires a deep understanding of the digital advertising landscape and a passion for data-driven decision making.

Join Caseware, a pioneering Fintech firm from Canada, which has been a leader in the global audit and accounting software industry for over three decades. With more than 500,000 users across 130 countries, and our solutions available in 16 languages, we're on a mission to enhance financial reporting and auditing for professionals worldwide. Although you may not be familiar with us yet, over 36,000 accounting and audit professionals proudly showcase Caseware as a skill on their LinkedIn profiles!As our Account Manager in the APAC region, you will cultivate and strengthen strategic partnerships with C-level executives, particularly within the Government sector. Your role will involve understanding their unique needs and delivering tailored solutions that maximize value. By proactively engaging with our clients, implementing retention strategies, and spearheading growth initiatives, you will ensure the successful adoption of Caseware's innovative cloud solutions.Key Performance Areas include:· New & Additional Business Development (Upselling, Cross-selling, Migration)· Enhancing Customer Retention & Satisfaction· Driving Revenue Growth (Net of CPI)· Account Engagement & CoverageThis is a Full-time permanent position This role is hybrid. The successful candidate will work both from the office and remotely. Our office is located at L4, 365 Little Collins Street, Melbourne, VIC 3000

Join our dynamic team at Lucid Software Inc. as an APAC Business Development Representative. In this pivotal role, you will drive growth and expand our market presence in the Asia-Pacific region. Your responsibilities will encompass identifying new business opportunities, nurturing client relationships, and collaborating with our sales and marketing teams to achieve strategic goals. Your passion for technology and excellent communication skills will help you excel in engaging potential clients and showcasing our innovative solutions.

Join Egis Group as the Director of Communications and Marketing for the APAC region, where you will spearhead innovative marketing strategies and communication initiatives that drive growth and enhance our brand presence. In this pivotal role, you will lead a dynamic team focused on creating impactful campaigns and strengthening relationships with stakeholders across various sectors.Key responsibilities include developing strategic marketing plans, overseeing public relations efforts, and collaborating with cross-functional teams to ensure cohesive messaging. As a leader, you will foster a culture of creativity and excellence, empowering your team to achieve outstanding results.

Join Canva as a Senior Employment Counsel for the APAC region, where you will play a pivotal role in shaping our employment strategies and policies. In this dynamic position, you will provide expert legal guidance on employment matters, ensuring compliance with local regulations while fostering a supportive workplace culture. Your insights will be invaluable as you partner with our teams across the region to navigate complex employment issues and drive innovative solutions.

Join Lucid Software, a leader in visual collaboration and work acceleration, where we empower teams to visualize and realize their ideas. Our innovative Visual Collaboration Suite, comprising Lucidchart, Lucidspark, and airfocus, is designed to transform the way organizations work together. At Lucid, we are committed to fostering a culture of innovation, excellence, and teamwork, while championing individual empowerment and diverse perspectives. Our hybrid work model supports a balanced work-life setup, allowing you to choose between remote work, office presence, or a blend of both based on your role's requirements. Recognized globally for our exceptional workplace culture and innovative solutions, Lucid Software has been featured in the Forbes Cloud 100, Fast Company’s Most Innovative Companies, and Fortune’s Best Workplaces in Technology. With over 100 million users worldwide, including major corporations like Google, GE, and NBC Universal, we are proud to be the preferred visual collaboration platform for the Fortune 500. As a Corporate New Logo Account Executive, you will not merely sell software; you will engage in strategic consulting with top-tier companies across the APAC region, addressing their most intricate challenges. This high-profile position involves taking full ownership of the sales cycle for major corporate accounts, acting as a key player in Lucid’s expansion efforts in Australia and Asia. Collaborate with experienced Customer Success Managers and Solutions Engineers to ensure new partnerships evolve into lasting enterprise relationships.

Nitro Software Inc. is a global SaaS provider based in Melbourne, Victoria, Australia. The company specializes in digital document workflows, offering tools for PDF editing, eSigning, identity verification, and analytics. Nitro supports over 3 million licensed users and serves more than 13,000 business customers in 157 countries, including a large share of Fortune 500 companies. Work culture and values Nitro fosters a collaborative and supportive workplace. Employees are encouraged to excel as part of a unified team, guided by five core principles: One Team, One Mission: Everyone contributes to shared goals, creating an inclusive environment where all voices are valued. Own It: Team members take responsibility for their work, supporting each other and embracing creative, solution-focused approaches. Accountable to Our Customers: Delivering on promises and prioritizing customer satisfaction are central to Nitro’s approach. Excellence in Execution: High standards and attention to detail are expected in every task. Be Bold, Fail Fast, Learn Faster: The company encourages innovation, rapid iteration, and continuous learning. Sales at Nitro The Sales team focuses on building strong relationships with business customers across the APAC region. By understanding each client’s needs, the team delivers solutions that help organizations improve productivity with Nitro’s suite of products. Collaboration, results, and a commitment to customer success shape the team’s approach.

Cresta is on a transformative journey to harness the power of every customer interaction, turning them into strategic advantages. Our cutting-edge platform fuses advanced artificial intelligence with human insight, enabling contact centers to uncover valuable customer insights, automate tedious processes, and enhance team productivity. Founded by visionary leaders from Stanford AI Lab, including Sebastian Thrun, a pioneer behind Google X and Waymo, Cresta is further strengthened by our leadership team featuring Ping Wu, co-founder of Google Contact Center AI, and Tim Shi, a key figure from OpenAI. Our exceptional team comprises AI and machine learning specialists, market leaders, and esteemed investors such as Andreessen Horowitz, Greylock Partners, and Sequoia. We proudly serve high-profile clients, including Intuit, Cox Communications, Hilton, and Carmax, and have been lauded by Forbes and Bain Consulting as one of the leading private AI companies globally. Join us in revolutionizing the workplace through AI innovation - the future is unfolding at Cresta.

About GBGAt GBG, we empower individuals to lead safe and fulfilling digital lives, ensuring they have access to opportunities that are both genuine and rewarding.We are committed to enhancing digital access for authentic individuals while providing businesses with the capability to engage with these genuine users. Our cutting-edge technology leverages diverse and trustworthy data, establishing a single source of truth for identity and address verification.With over three decades of expertise, our dedicated team and innovative technology are focused on enabling secure and enriching digital experiences for everyone. No matter their age, location, or background, every individual should be able to confidently verify their identity and residency online.The TeamOur team is pivotal in delivering expert technical support for GBG’s products while also managing service operations. With an impressive average Net Promoter Score of 74, our Customer Support Team takes pride in contributing to GBG's vision through outstanding service.The RoleAs the APAC Service Manager, reporting to the Head of Customer Support for APAC, you will oversee the service lifecycle of our products in the APAC region, employing modern service management practices within a dynamic delivery environment.You will collaborate closely with the APAC Customer Support team, service management teams across other regions, and the broader Technology and Operations teams, as well as Sales and Professional Services, to lead the service management initiatives of our APAC product offerings. Your focus will be on continuous improvement and delivering service excellence for both external and internal customers.Key ResponsibilitiesOversee service management functions including incident, change, problem, and event management for all supported products.Collaborate with the Technology and Operations team and the APAC business unit to ensure effective product roadmap delivery and operations from a service standpoint.Contribute to global service and operations roadmap initiatives.Foster strong relationships with internal and external stakeholders, including customers.Effectively manage suppliers, leading all service management aspects to ensure exceptional service delivery.Develop and sustain metrics and insights to monitor performance, analyze trends, address recurring issues, and achieve service level agreements (SLAs) while enhancing uptime for products and suppliers.Lead the transition of products in and out of service.Manage disaster recovery plans and their execution for the APAC region.Drive stability and continuous enhancements to improve customer experiences while collaborating effectively with team members.Ensure the seamless delivery of product enhancements, bug fixes, and changes, prioritizing customer needs throughout the process.

At Lucid Software, we are pioneers in visual collaboration and work acceleration, empowering teams to transform their ideas into reality. Our flagship products include the Visual Collaboration Suite, comprising Lucidchart and Lucidspark, alongside airfocus. We are committed to our core values: relentless innovation, passion and excellence, individual empowerment, initiative, accountability, and teamwork over ego. As a hybrid workplace, we promote a healthy work-life balance, offering the flexibility to work remotely, from one of our offices, or a combination of both, depending on the role's needs.Since our inception, Lucid Software has garnered numerous prestigious awards and recognitions, including listings in the Forbes Cloud 100 and Fast Company’s Most Innovative Companies. With over 100 million users globally, our solutions are the preferred choice for Fortune 500 companies, including Google, GE, and NBC Universal. We also collaborate with industry leaders like Google, Atlassian, and Microsoft.As a New Logo Account Executive, you will be at the forefront of driving growth in the APAC region. Your role will involve introducing our innovative visual collaboration suite to new SMB customers, navigating various territories to cultivate lasting partnerships. This is a dynamic, high-impact position where you will engage with diverse stakeholders to address complex business challenges through visual thinking.

Join Binance as a Senior/Staff DevOps Engineer specializing in Trading Technology. In this pivotal role, you will leverage your expertise to optimize our trading platforms, ensuring high availability and performance. You will collaborate with cross-functional teams to enhance system architecture and drive automation initiatives.The ideal candidate possesses a strong background in DevOps practices, cloud technologies, and CI/CD pipelines. You will be instrumental in scaling our infrastructure and enhancing the development workflow.

Join Pepperstone as a Senior Compliance Manager focused on cryptocurrency. In this pivotal role, you will lead compliance initiatives, ensuring our operations adhere to relevant regulations and standards in the rapidly evolving crypto landscape. Your expertise will guide our team in developing robust compliance frameworks and risk management strategies, contributing to the integrity and success of our operations.

Join The Trade Desk as a Senior Account Manager, where you will play a pivotal role in driving client success and satisfaction. Your expertise will help elevate our clients' advertising strategies, ensuring they make the most of our cutting-edge technology.As a key member of our team, you will manage and grow client accounts, build strong relationships, and develop in-depth knowledge of our product offerings. Your ability to analyze data and provide actionable insights will be essential in achieving your clients' objectives.

The Compliance and Security Officer at Kordamentha helps protect the organization’s integrity and ensures that regulatory requirements are met. This position is based in Melbourne and focuses on both compliance and security responsibilities. Role overview This role involves creating, updating, and maintaining compliance policies and procedures. Regular monitoring of these policies is essential to confirm their effectiveness and to identify areas for improvement. Key responsibilities Develop and implement compliance policies tailored to regulatory standards Maintain up-to-date procedures to support ongoing compliance Monitor the effectiveness of existing policies and recommend adjustments as needed Support efforts to mitigate organizational risks and strengthen security practices Impact By taking on these responsibilities, the Compliance and Security Officer helps Kordamentha reduce risk and maintain a strong security posture across the business.

Pexa seeks a Risk and Compliance Manager in Melbourne to guide the company’s approach to regulatory obligations and risk management. This position plays a key part in ensuring the organization operates within required legal and ethical boundaries. Role overview The Risk and Compliance Manager develops, implements, and maintains frameworks and policies that help the business identify, assess, and manage risk. The role also supports the company in meeting its compliance responsibilities, aligning these efforts with overall business objectives. Key responsibilities Shape and maintain risk management frameworks Develop and update compliance policies Support the organization in meeting regulatory requirements Align risk and compliance practices with business goals Location This position is based in Melbourne.

Join our dynamic team at carsales as a Security Specialist - Controls and Compliance. In this pivotal role, you will be responsible for enhancing our security posture and ensuring compliance across our operations. Your expertise will guide us in implementing robust security controls and maintaining adherence to industry standards.

About Netwealth Netwealth is an Australian wealth management company recognized for its innovative approach and technology-driven platform. Since 1999, the team has focused on challenging industry norms and delivering solutions that make a real impact for clients and advisers. The company values curiosity, optimism, and collaboration, and encourages authenticity and agility in its workplace culture. Netwealth supports career growth and values input from every team member. Employees are encouraged to bring forward ideas and help shape the future of financial services in Australia. Role Overview: Payments Team Leader This Melbourne-based role leads the Payments team, ensuring daily operations run smoothly and efficiently. The Payments Team Leader is responsible for guiding the team through high-volume deposit and withdrawal processing, with a focus on accuracy, timeliness, and excellent service for clients and advisers. The position combines people leadership with technical expertise, supporting team members in resolving complex payment issues and maintaining high service standards. Main Responsibilities Lead, coach, and mentor the Payments team, providing regular feedback and conducting performance reviews. Offer technical support and decision-making for complex or escalated payment matters. Monitor daily queues, manage team workloads, and prioritize tasks to meet service agreements and customer needs. Maintain strong operational controls, balancing transaction volume, accuracy, risk, and customer satisfaction. Identify and suggest process improvements, contributing to ongoing team and system enhancements. Support the implementation of changes to processes, workflows, or systems within the team. Ensure compliance with AML/CTF regulations, customer due diligence, privacy requirements, and other relevant standards. Location This position is based at Netwealth's Melbourne office.