Customer Success Manager at Conveo | San Francisco

ConveoSan Francisco

On-site Full-time

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Experience Level

Experience

Qualifications

QualificationsBachelor's degree or equivalent experience in a relevant field. Prior experience in customer success, account management, or a related field is preferred. Strong analytical skills with the ability to interpret data and generate insights. Excellent communication and interpersonal skills. Demonstrated ability to manage multiple projects and deliver results under tight deadlines. Passion for technology and innovation in market research.

About the job

About Conveo

At Conveo, we are revolutionizing market research with our cutting-edge AI platform that facilitates rapid, cost-effective, and high-quality consumer and B2B insights. Trusted by global leaders such as Unilever, Google, and Orange, our AI-driven video interviewer empowers marketing and product teams to derive meaningful insights efficiently.

The Challenge We Address

Traditional research methods are often slow, costly, and lack depth. These inefficiencies hinder companies' understanding of their customers and their ability to meet client needs. We strive to break these barriers.

Join Our Dynamic Team

You will work alongside a passionate, high-energy team with diverse expertise in market research, engineering, and entrepreneurship. Together, we take pride in delivering exceptional service while enjoying the journey.

Our Working Style

We genuinely care about our clients and the impact of our solutions, consistently going the extra mile.
We maintain a work hard, play hard mentality.
To uphold the highest quality standards, we operate with a lean team structure.

Your Role

As a Customer Success Manager at Conveo, you will cultivate enduring relationships with researchers, marketers, and product leaders from Fortune 500 companies. Your primary objective is to ensure customers derive tangible and measurable value from our platform promptly and to encourage ongoing usage expansion.

You will bridge the gap between research, product development, and business outcomes, serving as both a trusted advisor and a proactive contributor.

This position transcends traditional support roles; you will influence pilot programs, drive renewals, spearhead growth initiatives, and advocate for customer needs within our organization.

Your Mission

Deliver outstanding customer outcomes from start to finish

Guide customers from the signing phase through onboarding and achieving early successes.
Establish success plans that link to measurable business impacts and value generation.
Conduct regular check-ins and quarterly business reviews that directly relate Conveo usage to actionable decisions.

About Conveo

Conveo is an innovative AI research platform that streamlines the process of consumer and B2B research, making it faster, more affordable, and of higher quality. Our solutions are utilized by some of the world's largest brands, enhancing their ability to gather insights and make informed decisions.

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Full-time|$180K/yr - $240K/yr|Hybrid|Hybrid, SanFrancisco

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Customer Success Manager at Attio | San Francisco

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Full-time|On-site|San Francisco

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Customer Success Manager at Conveo | San Francisco

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Full-time|On-site|San Francisco

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Apr 2, 2026

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Full-time|On-site|SF Office - 171 2nd, 4th floor

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Product Engineer at David AI | San Francisco

David AI

Full-time|On-site|San Francisco

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Feb 24, 2025

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Customer Success Manager at Crusoe | San Francisco, CA

Crusoe

Full-time|$150K/yr - $170K/yr|On-site|San Francisco, CA - US

At Crusoe, we are on a mission to revolutionize the energy and intelligence landscape. Our innovative solutions are designed to empower individuals to harness the full potential of AI, all while prioritizing sustainability and scalability.Join us in shaping the future of AI-driven technology. As a Customer Success Manager, you will play a crucial role in driving innovation and delivering impactful solutions that enhance our clients' experience.About the Role:We are looking for a passionate and experienced Customer Success Manager who possesses a robust understanding of cloud computing, AI, and machine learning (ML). This key role is essential in helping our clients unlock the full value of our offerings, navigating technical complexities, and equipping them with the necessary tools to meet their business and sustainability objectives. This is a full-time position.What You'll Be Working On:Customer Relationship Management: Build and sustain strong relationships with customers, understanding their unique business challenges and technical needs.Technical Guidance and Support: Offer expert technical guidance and support to clients during the implementation and optimization of our cloud-based AI and ML solutions, including Kubernetes.Performance Monitoring and Reporting: Regularly assess and report on client progress, ensuring they meet key performance indicators and achieve optimal return on investment.Industry and Technical Awareness: Continuously update your knowledge on industry trends, technological advancements, and compliance requirements to provide strategic insights to clients.Customer Training: Conduct training sessions and workshops to educate clients on the effective use and advantages of our products and services.Issue Resolution: Proactively address and resolve client issues, ensuring a high level of customer satisfaction and loyalty.What You'll Bring to the Team:Educational Background: A Bachelor's degree in Business, Engineering, or a related field.Professional Experience: Demonstrable experience in customer success, technical account management, or a comparable role within a technology-focused company.Technical Proficiency: Solid understanding of computing platforms, AI, and ML technologies, with the ability to communicate complex concepts effectively.

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Commercial Customer Success Manager at CodeRabbit | San Francisco

CodeRabbit

Full-time|On-site|San Francisco

Join Our Innovative Team at CodeRabbitCodeRabbit is at the forefront of research and development, dedicated to creating groundbreaking systems that enhance collaboration between humans and machines. Our mission is to revolutionize the software development landscape through our Gen AI-powered code review platform, which fosters an exceptional partnership between talented engineers and advanced algorithms, optimizing both efficiency and quality in code development.Our platform empowers software developers by automating the code review process, integrating Generative AI models with static analysis tools to deliver insightful, context-aware reviews. By tailoring recommendations to individual coding styles, we help teams maintain high-quality code and accelerate their development cycles, enabling them to merge pull requests up to four times faster.Role OverviewWe are actively seeking a motivated and skilled Commercial Customer Success Manager to become a vital part of our expanding customer success team in the Americas region. As an integral member of our customer success management team, you will be responsible for guiding our clients through their journey with our AI-driven code review platform, ensuring they derive maximum value from our solutions. You will manage the entire customer lifecycle, from initial onboarding to renewals and growth opportunities, while nurturing strong relationships and acting as a passionate advocate for their success.

Apr 30, 2026

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