Customer Success Manager at crewbloom | Remote

crewbloomRemote — Philippines

Remote Full-time

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Experience Level

Experience

Qualifications

Requirements Minimum of 3 years experience in customer success, account management, or a related field. Experience within the SaaS, e-commerce, or finance sectors is advantageous. Exceptional interpersonal and communication abilities. Demonstrated problem-solving and conflict-resolution skills. Familiarity with CRM platforms (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Totango). Analytical mindset with the capacity to interpret data for decision-making. A customer-centric attitude with a genuine passion for assisting clients in achieving their goals.

About the job

Key Responsibilities

Customer Relationship Management:

Act as the main point of contact for onboarding, training, and continuous support for our valued customers.
Develop and nurture robust relationships to comprehend customer aspirations and facilitate their success.

Onboarding & Training:

Assist new clients through the onboarding journey to guarantee effective implementation of our solutions.
Deliver customized product demonstrations and training sessions based on individual customer needs.

Customer Retention & Growth:

Proactively assess customer engagement and health, identifying both risks and opportunities for growth.
Partner with sales and marketing teams to explore potential upsell and cross-sell avenues.

Support & Issue Resolution:

Serve as the customer advocate within the company to ensure timely resolution of issues.
Collaborate with technical and product teams to address customer feedback and enhance user experiences.

Performance Metrics & Reporting:

Monitor and analyze key performance indicators such as Net Promoter Score (NPS), churn rates, and customer satisfaction levels.
Provide insightful reports and analysis to management regarding customer trends and improvement opportunities.

About crewbloom

crewbloom is a forward-thinking company dedicated to enhancing customer experiences through innovative solutions and exceptional service. Our team places a strong emphasis on collaboration, ensuring that our clients receive tailored support to meet their unique needs.

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Remote Assistant Accountant (Philippines) Location: Remote , Philippines Compensation: $1,200 AUD - $1,500 AUD per month Employment Type: Independent Contractor Agreement Schedule: Australian business hours (about 9 AM - 5 PM, Monday to Friday). As a contractor, manage your own time while supporting collaboration during these hours. About Hunt St Hunt St connects Australian businesses with skilled remote professionals in the Philippines. For this position, the client will engage you directly as an independent contractor. All work is fully remote from your home. About the Client The client is a respected commercial services provider operating across Australia’s eastern states. They deliver building maintenance and refurbishment, serving major corporations and government bodies. Projects include everything from urgent maintenance and insurance repairs to large-scale facility upgrades. Role Overview The Assistant Accountant manages the full accounts payable and receivable cycle. This includes handling supplier and customer transactions, supporting cash flow, and helping to maintain smooth financial operations. Accuracy, confidentiality, and professionalism are essential, along with strong collaboration skills for working with both internal teams and external partners. Main Responsibilities Process payments to suppliers and clients promptly and accurately, ensuring cash flow is balanced. Handle supplier invoices: match purchase orders, enter invoices, code transactions, and process payments. Monitor accounts payable and receivable inboxes, addressing or redirecting queries as required. Create and send sales invoices based on project progress claims. Allocate customer payments to the correct ledgers. Follow up professionally on outstanding customer payments. Complete monthly supplier statement reconciliations and resolve any discrepancies. Troubleshoot and resolve issues in accounts payable, receivable, and purchase order systems. Payroll and Compliance Process monthly payroll accurately and on schedule. Prepare and file monthly payroll tax returns for all relevant states. Assist with compliance for BAS, superannuation, and payroll tax obligations. Financial Reporting and Controls Maintain the general ledger, including balance sheet reconciliations and banking tasks.

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