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Experience Level
Manager
Qualifications
- You are a personable individual who enjoys building robust relationships with team members and customers alike.- You have a strong customer focus and a deep understanding of how to create meaningful value for clients.- You are committed to ensuring customer happiness while maintaining a strong focus on revenue growth.- You excel at identifying goals and devising actionable plans to achieve them.- You continuously seek out growth opportunities within the accounts you oversee.- Your skills in technology and communication allow you to effectively engage with clients via video and audio calls, representing the company professionally and warmly.- You possess excellent problem-solving abilities, allowing you to quickly identify and address customer issues as they arise.- You are friendly, empathetic, and an attentive listener with strong English communication skills, capable of confidently interacting with American business owners and CEOs.
About the job
Join our dynamic team at findstarfish as a Customer Success Manager, where your passion for technology, startups, and customer satisfaction will drive our clients' success with our innovative software and services. As a key consultant, you will ensure our customers maximize the value of the Wing platform, enhancing retention, satisfaction, and ultimately, revenue.
In this role, you will thrive in building strong relationships, tackling challenges head-on, and continuously strategizing for growth opportunities within your accounts. You will be dedicated to customer success, keenly identifying goals, and working diligently to achieve them.
You will manage onboarding processes, ensuring customers are fully equipped and confident in utilizing our service effectively. By supporting both clients and their assigned virtual assistants, you will facilitate a seamless experience through proactive communication and relationship management.
About findstarfish
findstarfish is a forward-thinking company dedicated to enhancing customer experiences through innovative technology and exceptional service. We prioritize customer success and aim to create meaningful relationships that foster growth and satisfaction.
HelloFresh seeks a Customer Success Manager based in Manila to help customers have a positive experience with its meal delivery service. This position centers on relationship-building, handling questions, and supporting satisfaction throughout the customer journey. Key responsibilities Develop and maintain strong relationships with customers Respond to inqui…
At ClickUp, we are not merely developing software; we are pioneering the future of work! In a landscape inundated with work sprawl, we identified a more effective solution. This inspiration led us to create the first truly integrated AI workspace, which combines tasks, documents, chat, calendar, and enterprise search, all powered by context-driven AI. Our mission is to empower millions of teams to shatter silos, reclaim their time, and achieve unprecedented productivity levels. At ClickUp, you will have the unique opportunity to learn, implement, and shape AI in ways that will influence not only our product but the future of work itself. Join us and become part of an audacious, innovative team that is reshaping the boundaries of possibility! We are on the lookout for a seasoned Customer Success leader to coach, mentor, and expand our new team in the Philippines. You will be pivotal in driving customer satisfaction and platform growth. This is your chance to build an exceptional team, contribute to the formulation of new global processes and procedures, collaborate with like-minded business leaders within the GTM organization, and partner with some of the world’s most renowned brands to ensure they have a remarkable experience with your Customer Success Team.We are ultimately seeking a player-coach who can act swiftly, possesses a strong work ethic, and is willing to engage directly with customers. Whether jumping on customer calls, assisting team members with risk mitigation, or managing a small portfolio of clients yourself, you will play a crucial role. You will help cultivate the team by hiring exceptional individuals who align with our core values, motivating and coaching them to guarantee successful outcomes for our customers, and ensuring your team meets their customer engagement, expansion, and churn & contraction targets.
Join CommandLink as a Customer Success Manager, where your primary focus will be driving business growth and fostering customer loyalty. This integral role involves regular engagement with customers, conducting Quarterly Business Reviews (QBRs), and managing a portfolio of CommandLink clients. Your mission will be to enhance the customer experience, promote business growth through upgrades and cross-selling of our innovative products, and maintain our industry-leading customer retention rate. You’ll work alongside a team of exceptional engineers and dedicated Sales Directors, with strong support from leadership aimed at helping you achieve your career aspirations.
As a key member of our Customer Success team, you will report directly to the Customer Success Team Lead and play a pivotal role in enhancing customer engagement, promoting product adoption, and driving sustainable revenue growth across our diverse customer base. Located in our Taguig office, you will collaborate closely with the Sales team as well as other departments including Service, Marketing, Analytics, and Strategy to ensure exceptional customer outcomes. Success in this role hinges on your ability to implement data-driven engagement strategies, nurture customer relationships, and attain quantifiable business results through enhanced customer satisfaction and retention.Key Responsibilities:Establish yourself as a trusted advisor for our clients through ongoing relationship building, proactively engaging in comprehensive discussions to identify their recruitment needs and delivering responsive, customized support.Enhance customer satisfaction and retention throughout their journey by identifying new opportunities and potential risks, acting swiftly to resolve issues, and collaborating closely with Sales and other key partners.Facilitate customer onboarding by providing thorough product education and platform demonstrations.Work alongside Sales Executives to devise engagement strategies that boost product adoption and usage while managing any associated risks.Analyze behavioral changes to implement tailored engagement strategies aligned with business priorities.Maintain a thorough understanding of our product solutions, positioning yourself as the subject matter expert for customers.Foster internal collaboration with leaders from Sales, Operations, and Marketing to promote a unified approach to customer service and expedite product value delivery.Monitor customer satisfaction throughout the lifecycle, in close partnership with Sales and other essential stakeholders.Identify chances for package upgrades and cross-product utilization.Conduct both in-person and virtual Account Reviews to ensure ongoing alignment and business growth.Deliver both in-person and online Product Training sessions for new and existing users to maximize product effectiveness.Provide customers with exclusive access to SEEK’s signature reports and events related to recruitment and people management.Perform additional tasks as directed by leadership in alignment with corporate objectives.
Role overview The SMB Customer Success Manager at airSlate supports small and medium-sized business clients across the Philippines. The focus is on helping customers use airSlate’s solutions effectively, strengthening relationships, and encouraging long-term satisfaction. This position plays a key part in ensuring clients remain engaged and loyal to the platform. What you will do Work closely with SMB clients to understand their goals and help them realize value from airSlate’s products. Provide tailored support and clear, practical advice to improve each customer’s experience. Foster engagement and retention through regular, proactive communication. Support airSlate’s growth by guiding clients toward their objectives.
Join Seek Asia as a Customer Success Manager where you will play a pivotal role in enhancing customer satisfaction and driving business growth. In this full-time position, you will be responsible for building strong relationships with our clients, ensuring their success and satisfaction with our services. You will work collaboratively with cross-functional teams to deliver exceptional customer experiences.
About the Role: As a vital member of our team, the Customer Success Trainer will spearhead the development, support, and enhancement of our Customer Success Managers (CSMs). This dynamic role integrates coaching, quality assurance, and training delivery, ensuring our CSMs are well-prepared to foster enduring client success. The perfect candidate will have a proven track record in coaching CSMs or similar client-facing roles, bringing a systematic approach to performance enhancement. We welcome applications from former BPO trainers with a robust quality assurance background.
Role overview Teramind seeks a Korean-speaking Enterprise Customer Success Manager based in the Philippines. This position partners with some of the company’s largest clients, focusing on maximizing their experience with Teramind’s solutions. The role collaborates closely with Sales, Account Management, Support, and Product teams to ensure a seamless customer journey. Main responsibilities Build and maintain strong relationships with enterprise customers, serving as their primary contact after the sale. Guide new clients through onboarding, including implementation, training, and strategies for full product adoption. Understand each customer’s goals, share best practices, and connect product features to their business needs to drive adoption and usage. Represent the customer’s perspective within Teramind, collaborating with internal teams to address needs and influence product direction. Manage account renewals by identifying risks, leading renewal discussions, and supporting high satisfaction and retention. Identify upsell and cross-sell opportunities within assigned accounts, coordinating with Account Managers to close these deals. Track and assess key customer health metrics, taking action when risks or opportunities for improvement arise. Conduct regular strategic reviews with customers, providing insights on usage, demonstrating ROI, and aligning on future plans. Deliver training sessions and resources to help customers succeed with Teramind’s products over the long term. Develop relationships across different levels and teams within customer organizations to encourage broad engagement and adoption. Monitor, measure, and improve early signals of customer relationship health, including product usage and engagement.
UpGuard creates cybersecurity solutions designed to streamline the work of security teams. With a recent US$75M Series C funding round and a platform that processes over 100 billion risk signals daily, UpGuard focuses on helping organizations reduce cyber risk through its Cyber Risk Posture Management (CRPM) platform. This platform combines security ratings, threat intelligence, and AI to give customers practical tools for managing risk. The company supports its teams with the resources and autonomy needed to deliver technology at scale. UpGuard’s approach centers on customer-first service, and its Customer Success team works to solve client challenges, build lasting relationships, and ensure customers get the most from the platform. Role overview The Digital Customer Success Manager - APAC is based in Manila and supports customers throughout the Asia-Pacific region. This position operates in a high-volume, technology-driven setting, focusing on customer success at scale. Rather than traditional account management, the emphasis is on using data and automation to guide the customer journey and encourage product adoption. What you will do Oversee the full customer lifecycle for APAC clients, from automated onboarding to ongoing engagement and retention Use playbooks and data triggers to guide customer interactions and help clients realize the value of UpGuard’s platform Apply automation and digital tools to deliver support efficiently and at scale Adapt global digital strategies to the Asia-Pacific market by bringing local insights Spot opportunities to expand customer accounts and increase product usage Requirements Background in customer success, account management, or a related area, ideally within SaaS or cybersecurity Comfort working with data and digital tools to drive engagement Ability to manage multiple accounts and priorities in a high-volume environment Strong communication skills and a collaborative mindset Interest in building relationships and solving customer challenges
Role Overview getwingapp is hiring a Customer Success Coach - Trainer in Makati. This role focuses on supporting and developing Customer Success Managers (CSMs) through a mix of coaching, quality assurance, and training. The goal: help CSMs build strong, lasting relationships with clients and improve their performance over time. What You Will Do Coach and mentor Customer Success Managers to help them grow their skills and deliver better client outcomes Deliver training sessions and materials to ensure consistent, high-quality service Monitor and assess performance, providing structured feedback and guidance Work closely with the team to identify areas for improvement and implement solutions Who We’re Looking For Experience coaching Customer Success Managers or working in similar client-facing roles Strong background in quality assurance, ideally in a BPO setting Structured, analytical approach to improving team performance Previous experience as a trainer is especially valued
Full-time|Remote|Remote — Metro Manila, Philippines
Join our dynamic team at findstarfish as a Customer Success Manager, where your passion for technology, startups, and customer satisfaction will drive our clients' success with our innovative software and services. As a key consultant, you will ensure our customers maximize the value of the Wing platform, enhancing retention, satisfaction, and ultimately, revenue.In this role, you will thrive in building strong relationships, tackling challenges head-on, and continuously strategizing for growth opportunities within your accounts. You will be dedicated to customer success, keenly identifying goals, and working diligently to achieve them.You will manage onboarding processes, ensuring customers are fully equipped and confident in utilizing our service effectively. By supporting both clients and their assigned virtual assistants, you will facilitate a seamless experience through proactive communication and relationship management.
Role Overview Treantly is hiring Customer Success / Account Managers based in the Philippines (remote). This role centers on building strong client partnerships, managing account performance, and supporting client growth. Treantly provides thorough training and considers candidates with a range of experience levels, as long as they show initiative, responsibility, and the drive to develop. What You Will Do Serve as the main point of contact for assigned client accounts Develop and sustain long-term client relationships built on trust and results Own client performance, working to meet and exceed set goals Spot opportunities to improve client outcomes, retention, and account growth Work closely with internal teams including creative and marketing to deliver on client needs Monitor account metrics and provide clients with strategic feedback Communicate updates, insights, and results to clients on a regular basis Respond to client concerns and resolve issues quickly and professionally Who Thrives Here This position suits proactive individuals who enjoy client interaction and have a commercial mindset. Treantly values people who take ownership and are eager to grow within a client-facing role.
At ClickUp, we’re not just developing software; we’re designing the future of work! In a landscape inundated with work sprawl, we discovered a superior path. That’s the reason we developed the first truly integrated AI workspace, merging tasks, documents, chat, calendar, and enterprise search, all empowered by context-driven AI. This innovation enables millions of teams to escape silos, reclaim their time, and achieve unprecedented productivity levels. Join us at ClickUp to learn, utilize, and innovate with AI in ways that will influence not only our product but the future of work itself. Become part of an audacious, forward-thinking team that is reshaping the limits of possibility! ClickUp is on the lookout for a versatile and enthusiastic Customer Success Manager to enhance our team. This crucial role is centered on elevating customer satisfaction and loyalty by cultivating strategic relationships and providing exceptional service to both small to mid-market clients and dedicated accounts. The ideal candidate will thrive in a start-up atmosphere, embody ClickUp's core values, and possess a proven history of success in customer relations within a SaaS context.Key Responsibilities:Strategic Customer Engagement:Formulate and oversee engagement strategies for a varied client portfolio using both scaled and personalized approaches.Conduct comprehensive discovery sessions to comprehend customer requirements and propose actionable strategies for success.Establish trusted relationships with key stakeholders, identifying and nurturing client advocates to promote product adoption and advocacy.Technical Adoption and Expertise:Collect, analyze, and translate functional and technical requirements into customized ClickUp solutions.Act as a product expert, guiding customers on how to utilize ClickUp’s features to enhance workflows and address complex business challenges.Data-Driven Insights:Analyze customer product usage data and distill it into actionable recommendations.Perform ROI analysis to illustrate the tangible benefits of ClickUp solutions.Driving Engagement & Adoption:Proactively interact with customers to assess progress, address challenges, and reveal new avenues for success.Design and implement customer training sessions and workshops to maximize product utilization.
Join our dynamic team as a Customer Success Manager, where you will play a crucial role in fostering strong relationships with our clients. Your focus will be to ensure that our customers derive maximum value from our products and services, thus driving their success and satisfaction. As the primary liaison, you will work collaboratively with clients to understand their objectives, provide essential support, and cultivate long-lasting partnerships.Key ResponsibilitiesCustomer Relationship Management: Act as the main point of contact for onboarding, training, and continuous support for our valued customers. Develop and nurture robust relationships to comprehend customer aspirations and facilitate their success. Onboarding & Training: Assist new clients through the onboarding journey to guarantee effective implementation of our solutions. Deliver customized product demonstrations and training sessions based on individual customer needs. Customer Retention & Growth: Proactively assess customer engagement and health, identifying both risks and opportunities for growth. Partner with sales and marketing teams to explore potential upsell and cross-sell avenues. Support & Issue Resolution: Serve as the customer advocate within the company to ensure timely resolution of issues. Collaborate with technical and product teams to address customer feedback and enhance user experiences. Performance Metrics & Reporting: Monitor and analyze key performance indicators such as Net Promoter Score (NPS), churn rates, and customer satisfaction levels. Provide insightful reports and analysis to management regarding customer trends and improvement opportunities.
At Workstream, we are dedicated to revolutionizing HR, payroll, and hiring processes for the hourly workforce. With 2.7 billion hourly workers representing 80% of the global labor force, we've recognized a significant gap in technology catering to this market. Our platform is meticulously designed to empower both businesses and their employees, ensuring they not only survive but thrive.We proudly serve prominent brands across various industries, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. As a rapidly growing Series B company, we are expanding our product offerings to fulfill our ambitious vision, supported by esteemed investors from Founders Fund, BOND, and Coatue.
Why Join Our Team?At SafetyCulture, we are a forward-thinking global technology company that goes beyond the typical corporate experience. With perks like catered lunches, engaging team events, and a pet-friendly office, our true value lies in the passion and dedication of our nearly thousand-strong team.We strive to enhance the lives of our customers and improve our product every day. Here, you will frequently hear, “Let’s give it a shot,” as we embrace innovation and creativity to solve real-world problems.Our mission is to empower the 3 billion people who drive the world forward—be it factory operators, baggage handlers, truck drivers, or store assistants. We possess the scale and innovative spirit of a major tech firm while avoiding the pitfalls of bureaucratic red tape.Every team member is vested in our success through equity, ensuring that as we grow, so do you. We acknowledge our imperfections, but our next growth phase is focused on smart scaling, operational maturity, and a strong emphasis on AI.If the thought of impactful tech without the corporate fuss excites you, you’ll thrive here.The Role As a Customer Success Manager (CSM) - Scaled, your primary responsibility will be to manage a portfolio of over 100 customers, ensuring their ongoing success with SafetyCulture. Your role will focus on enhancing customer retention, adoption, and growth through insightful data analysis and scalable engagement strategies. You will collaborate closely with cross-functional teams to elevate customer experiences and drive measurable business outcomes.
We are seeking a dedicated Customer Success Manager who excels in customer-facing roles like implementation, consulting, onboarding, or operational enablement. This position is perfect for individuals who enjoy collaborating closely with clients to comprehend their current business processes and assist them in navigating significant transformations. You will collaborate with customers to convert their existing workflows into scalable solutions, spearhead implementation and training initiatives, and promote the adoption of innovative work methodologies.Many of our clients are transitioning to a modern SaaS platform for the first time. To thrive in this position, you need to possess empathy, organization, and the capability to simplify complex concepts into actionable steps. You will serve as a trusted advisor throughout the customer journey, guiding teams from manual or disjointed systems to a more integrated and efficient operational framework.Customer Onboarding & Implementation: Oversee customer onboarding and implementation by gathering requirements, establishing success criteria, and managing project timelines to ensure a seamless and punctual launch.Process Discovery & Mapping: Engage directly with customer teams to analyze current workflows, document operational processes, and design future workflows that are in line with our platform and best practices.Change Management & Enablement: Assist customers in navigating organizational and process changes by creating adoption strategies, delivering structured training, and reinforcing new workflows across various roles and teams.Training & Adoption: Conduct live and virtual training sessions, customize enablement materials for different user personas, and ensure customers feel empowered to utilize the platform in their daily operations.Ongoing Customer Support & Success: Act as a consistent point of contact after the go-live phase, monitor customer health, address any challenges, and assist clients in continuing to derive value as their needs evolve.Cross-Functional Collaboration: Work closely with Product, Support, and Sales teams to communicate customer feedback, identify common implementation hurdles, and continually enhance the onboarding and adoption experiences.
As a Client Success Manager at Crewbloom, you will be instrumental in ensuring our clients' customers achieve their desired outcomes and remain loyal to our services. You will act as the primary liaison between the company and clients, gaining insights into their needs, resolving issues, and enhancing the value derived from our offerings. This role demands exceptional communication skills, strategic insight, and a steadfast dedication to client success.Core Responsibilities:Client Relationship Management: Build and maintain strong relationships with key clients to comprehend their business goals, challenges, and aspirations. Serve as the primary contact for client inquiries and escalations, ensuring swift and effective resolutions. Product Knowledge and Consultation: Develop a thorough understanding of our products and services to deliver expert advice on maximizing their use to fulfill business requirements. Proactively identify opportunities for clients to enhance their engagement with our solutions. Onboarding and Training: Facilitate the onboarding process for new clients, ensuring a seamless transition and comprehensive understanding of our offerings. Conduct training sessions to educate clients on features, best practices, and updates to enhance their satisfaction and utilization. Client Retention and Expansion: Devise strategies to boost client satisfaction, loyalty, and retention rates. Work closely with sales teams to pinpoint upsell or cross-sell opportunities aligned with clients' evolving needs. Feedback Collection and Analysis: Collect client feedback through surveys and meetings to gauge their experiences and perceptions. Analyze feedback to uncover trends and improvement areas, facilitating enhancements to our products and services. Communication and Collaboration: Collaborate with internal teams, including sales, product development, and support, to ensure a unified and positive client experience. Effectively communicate product updates, new features, and relevant information to clients in a timely manner.
Full-time|On-site|Ortigas, Metro Manila, Philippines
As a Customer Success Manager at MySigrid, your main responsibility is to deeply understand and meet client needs by collaborating closely with the Executive Assistant. You will play a crucial role in upholding work quality, driving continuous improvements, and embodying the core values of MySigrid.Key Responsibilities: Foster strong relationships with clients by consistently meeting and exceeding their expectations. Effectively manage client complaints and resolve issues promptly, transforming challenges into opportunities for lasting partnerships. Oversee client engagement through careful planning and realistic goal-setting, increasing the usage of under-utilized accounts in collaboration with Executive Assistants. Utilize sales expertise to identify growth opportunities within existing accounts, ensuring high client satisfaction and revenue enhancement. Conduct sales calls with prospective clients, skillfully presenting MySigrid’s services and converting leads into business opportunities. Promote MySigrid’s values while fostering a positive work environment for all employees. Perform daily health assessments on client account mailboxes to ensure seamless operations. Provide immediate assistance to all staff members associated with your clients, offering guidance on processes, SOPs, and daily operations. Monitor and support staff in day-to-day tasks, focusing on inbox management, task scheduling, and time management. Address staff errors and learning opportunities promptly, ensuring incidents are reported and resolved quickly. Deliver coaching and training to staff as required to encourage continuous improvement and professional development. Conduct quality audits weekly to ensure high work standards in accordance with our SOPs. Safeguard client information by ensuring preferences and data are secured per our SOPs and data protection policies. Identify process inefficiencies and propose both immediate and long-term solutions. Conduct preliminary checks for requested leave dates, ensuring no resource shortages occur.
OverviewWe are in search of a dynamic Customer Success Manager who will take charge of the entire customer journey—from initial demonstrations to fostering long-term loyalty, expansion, and advocacy. This pivotal role closely interacts with leadership, contributing to key decision-making processes.Your mission is to represent an advanced business intelligence platform utilized by rapidly growing e-commerce brands and top-tier operators who prioritize performance, accuracy, and agility. This role is far from mere support; you will conduct product demonstrations, manage onboarding, assist customers, cultivate opportunities, and serve as a vital link between sales, product development, and leadership teams.We are looking for an individual who flourishes in a fast-paced startup atmosphere, is self-driven, and takes initiative without needing detailed instructions.Key ResponsibilitiesCustomer Demos & OnboardingDeliver engaging and polished live product demonstrations for incoming leads and potential clients.Customize presentations based on customer expertise, business needs, and specific use cases.Prepare tailored presentations for demos, onboarding sessions, quarterly business reviews, and follow-ups.Effectively communicate workflows, dashboards, attribution models, and performance metrics.Confidently address technical and product-related queries during live sessions.Customer Support & RetentionAct as the first point of contact for customer inquiries and concerns.Ensure prompt and professional response times.Assess issues and liaise with product and engineering teams when necessary.Proactively identify potential churn risks and take early action.Cultivate strong, trustworthy relationships with key customers.Sales Pipeline & Revenue SupportFollow up on incoming leads, trial users, and warm prospects.Re-engage lapsed opportunities with customized outreach and resources.Maintain organized and accurate records in the CRM with clear next steps.Assist with renewals, expansions, and upselling strategies.Collaborate closely with leadership to facilitate deal closures.AI-Driven Execution & Internal OperationsUtilize AI tools daily to enhance efficiency, clarity, and execution quality.Employ AI for research, summarization, customer insights, and documentation.Develop customer-ready materials using AI-assisted workflows.Keep precise, detailed notes in the CRM, support systems, and account records.Highlight actionable customer feedback that shapes product development.Optimize internal processes, playbooks, templates, and workflows.Work autonomously in a fast-paced environment.
