Customer Success Manager at Moss | Berlin

MossBerlin

On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications: Proven experience in customer success or account management within a SaaS environment. Exceptional communication and interpersonal skills. Analytical mindset with the ability to leverage data for decision-making. Strong problem-solving skills and the ability to work collaboratively. Fluency in English; additional languages are a plus.

About the job

At Moss, we empower finance professionals to streamline their operations and make visionary decisions.

Our unique team and culture are driven by impact and growth, encouraging each member to pursue excellence and continuous learning. Recognized by Sifted’s Rising 100 and LinkedIn's Top Startups, we are dedicated to advancing your career and ensuring the long-term success of Moss.

Join our Customer Success team, where your focus will be on driving revenue growth through proactive customer interactions. Utilizing data insights, you will identify upsell opportunities and address churn risks. Your strategic insights and comprehensive product knowledge will be vital in assisting customers to derive maximum value from our offerings and ensuring their success.

Your responsibilities

Here’s what a typical day might look like:

Enhance customer engagement - By developing and nurturing scalable, value-driven relationships, you will gain an in-depth understanding of your clients' financial objectives. You will guide and consult them to boost their engagement and activate all spend management features.
Identify upsell opportunities - Your thorough understanding of both the product and customer needs will allow you to pinpoint new business opportunities and product optimization initiatives that enhance value for existing clients.
Evaluate performance and provide insights - By utilizing specific KPIs, you will aim to achieve and monitor revenue trajectories through key metrics such as spend engagement, SaaS uplift, and renewals.
Serve as a product ambassador - Collaborating with internal stakeholders, you will gather and communicate client feedback while advising on current and future product features.
Strive for process excellence - You will focus on continuous improvement, crafting and enhancing the client journey touchpoints that increase customer satisfaction and encourage long-term retention.

About you

We are looking for someone who is passionate about customer success and thrives in a dynamic environment.

About Moss

Moss is a pioneering company in financial technology, committed to empowering businesses by providing innovative solutions that enhance efficiency and decision-making. With a focus on growth and excellence, Moss has been recognized as one of the top startups in the industry.

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