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Experience Level
Manager
Qualifications
We are looking for a driven professional with a strong background in customer success management, excellent communication skills, and a passion for helping clients succeed. Proven experience in SaaS environments is highly desirable.
About the job
Moss helps finance professionals simplify their workflows and make informed decisions for future growth.
Our team values real impact and ongoing development. Moss has earned spots on Sifted’s Rising 100 and LinkedIn's Top Startups lists. We focus on building careers while supporting Moss’s long-term success.
Role Overview
As a Customer Success Manager in London, join a team dedicated to driving SaaS revenue growth through proactive customer relationships. Use data to spot upsell opportunities and reduce churn. Your product knowledge and strategic thinking will help clients get maximum value from Moss.
What You Will Do
Build strong client relationships: Understand each customer’s financial goals and help them use Moss’s spend management tools fully.
Spot upsell opportunities: Use your knowledge of Moss and client needs to identify new business and help customers get more value from current features.
Track key metrics: Monitor revenue performance using KPIs like spend engagement, SaaS uplift, and renewal rates.
Be a product advocate: Work with internal teams to share client feedback and offer input on product features, both current and upcoming.
Improve processes: Design and refine customer journey touchpoints to increase satisfaction and retention.
About You
W...
About Moss
Moss is a leading innovator in the financial technology space, dedicated to providing tools that empower finance professionals to make data-driven decisions. Join us as we reshape the future of financial management.
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Moss helps finance professionals simplify their workflows and make informed decisions for future growth. Our team values real impact and ongoing development. Moss has earned spots on Sifted’s Rising 100 and LinkedIn's Top Startups lists. We focus on building careers while supporting Moss’s long-term success. Role Overview As a Customer Success Manager in London, join a team dedicated to driving SaaS revenue growth through proactive customer relationships. Use data to spot upsell opportunities and reduce churn. Your product knowledge and strategic thinking will help clients get maximum value from Moss. What You Will Do Build strong client relationships: Understand each customer’s financial goals and help them use Moss’s spend management tools fully. Spot upsell opportunities: Use your knowledge of Moss and client needs to identify new business and help customers get more value from current features. Track key metrics: Monitor revenue performance using KPIs like spend engagement, SaaS uplift, and renewal rates. Be a product advocate: Work with internal teams to share client feedback and offer input on product features, both current and upcoming. Improve processes: Design and refine customer journey touchpoints to increase satisfaction and retention. About You W...
