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Experience Level
Manager
Qualifications
We are looking for a driven professional with a strong background in customer success management, excellent communication skills, and a passion for helping clients succeed. Proven experience in SaaS environments is highly desirable.
About the job
Moss helps finance professionals simplify their workflows and make informed decisions for future growth.
Our team values real impact and ongoing development. Moss has earned spots on Sifted’s Rising 100 and LinkedIn's Top Startups lists. We focus on building careers while supporting Moss’s long-term success.
Role Overview
As a Customer Success Manager in London, join a team dedicated to driving SaaS revenue growth through proactive customer relationships. Use data to spot upsell opportunities and reduce churn. Your product knowledge and strategic thinking will help clients get maximum value from Moss.
What You Will Do
Build strong client relationships: Understand each customer’s financial goals and help them use Moss’s spend management tools fully.
Spot upsell opportunities: Use your knowledge of Moss and client needs to identify new business and help customers get more value from current features.
Track key metrics: Monitor revenue performance using KPIs like spend engagement, SaaS uplift, and renewal rates.
Be a product advocate: Work with internal teams to share client feedback and offer input on product features, both current and upcoming.
Improve processes: Design and refine customer journey touchpoints to increase satisfaction and retention.
About You
W...
About Moss
Moss is a leading innovator in the financial technology space, dedicated to providing tools that empower finance professionals to make data-driven decisions. Join us as we reshape the future of financial management.
At ITRS, we are dedicated to ensuring that society's critical technology operates seamlessly. Our mission is to provide automated and comprehensive IT observability solutions that protect vital applications while fostering innovation. We uniquely serve the most demanding and regulated industries, earning the trust of 90% of Tier 1 capital markets firms.We be…
About ITRSITRS Group Limited is honored to be recognized as a Great Place to Work, providing cutting-edge enterprise SaaS solutions. Our esteemed clientele includes 90% of the world's leading investment banks, a testament to our excellence and reliability in the industry. With strong backing from prominent private equity investors, we are on a fast-paced growth trajectory.Our headquarters is located in Shoreditch, London's vibrant tech sector, with additional offices spread across the UK and internationally, from the Netherlands to Manila, New York City, and Florida. We take pride in fostering a diverse, friendly, and dynamic workplace culture, emphasizing internal promotions and the continuous development of our team members.Scope of RoleWe are seeking a seasoned Customer Solutions Engineer to join our team. In this role, you will play a vital part in propelling our sales initiatives forward.Reporting to the Global Head of Customer Engineering within the Customer Solutions and Success team, you will operate at the intersection of Sales, Marketing, Product, and Engineering to assist our Sales Executives in achieving their annual sales goals. This involves delivering technical presentations and product demonstrations to potential clients, facilitating technical workshops to ascertain requirements, and implementing our solutions as part of Proof of Concepts.Key Responsibilities: Develop a comprehensive understanding of our products and technologies. Lead presentations, demonstrations, and discussions with CXO and VP-level stakeholders within major enterprise accounts. Analyze and translate client requirements into practical solutions. Support the sales team throughout the sales cycle as a technology and product expert. Execute Proof of Concept projects to build client confidence and secure acceptance, coordinating logistics with all partners. Respond professionally to customer RFPs/RFIs. Position our technology competitively in the market. Represent our products, corporate values, and brand at customer interactions and industry events such as conferences and seminars. Propose innovative solutions to overcome technical challenges encountered during the sales process. Conduct Technical Account Management (TAM) for key accounts. Travel regionally for client meetings, marketing events, and Proof of Concepts.
Join the ITRS TeamAt ITRS, we are dedicated to ensuring that society's essential technologies operate seamlessly. Our mission is to provide automated and comprehensive IT observability solutions that protect critical applications while fostering innovation. We stand out as the only monitoring and observability platform tailored for the most demanding and regulated industries, earning the trust of 90% of Tier 1 capital markets firms.We believe that when our team flourishes, so do our customers. Here’s what you can expect:A supportive culture – Recognized multiple times as a Great Place to Work for our inclusive and collaborative environment.Impactful work – Contribute to the success of thousands of global clients across industries that are vital to the functioning of the world, including 90% of leading investment banks.Opportunities for growth – Whether you are launching your career or are a seasoned professional, we are dedicated to your development, as many of our team members can attest to after thriving in their roles for over a decade.With our headquarters in London and teams strategically located across the US, Europe, and Asia, ITRS merges the nimbleness of a high-impact tech business with the stability of a private equity-backed global partner.Role OverviewAs a Senior Salesforce Administrator, reporting to the Revenue Operations Systems Lead, you will play a pivotal role in ITRS's commercial growth engine as an individual contributor. The Revenue Operations Systems team is responsible for building and maintaining the frameworks that drive revenue growth, ensuring the stability, optimization, and scalable evolution of our commercial ecosystem.Your contributions will shape ITRS's comprehensive commercial technology strategy and enhance go-to-market execution. By joining this team, you will have a direct impact on ITRS's growth trajectory, reinforcing the systems that fuel our revenue organization, enhancing performance, and facilitating continuous improvement across the go-to-market team.This is a permanent, full-time position based at our London headquarters with a hybrid working arrangement.Your ResponsibilitiesCollaborate across the commercial ecosystem to ensure that changes are scalable, maintainable, and adhere to architectural best practices.Drive continuous enhancements to Salesforce, ensuring it remains the definitive source of commercial information at ITRS.Support systems intricately integrated with Salesforce, crucial for go-to-market execution, including Clari, Apollo, and ZoomInfo.Monitor and ensure the stability and purpose-fit of integrations as the ecosystem evolves.Collaborate with teams and vendors to troubleshoot issues and implement enhancements.Advise on best practices, scalable configurations, and process improvements.Provide daily user support and troubleshoot issues effectively.
Full-time|$115K/yr - $140K/yr|Hybrid|London, England, United Kingdom
About ITRSAt ITRS, we empower essential technology for society. Our goal is to provide automated, comprehensive IT observability solutions that protect critical applications and foster innovation. As the only monitoring and observability platform tailored for the most stringent and regulated industries, we are trusted by 90% of Tier 1 capital markets firms.Our team’s success translates into customer success. Join us, and you will discover:A supportive culture – We take pride in being recognized as a Great Place to Work for multiple consecutive years, thanks to our inclusive and encouraging environment.Meaningful work – Contribute to real impacts for thousands of global clients across industries vital to the world, including 90% of the top investment banks.Opportunity for growth – Whether you are just starting or have years of experience, we are committed to your professional development. Just ask our team members who have flourished with us for over a decade.With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a dynamic tech company with the stability of a private equity-backed global partner.Role OverviewAs a Senior Product Designer / UX Designer, you will spearhead the end-to-end user experience for the ITRS observability platform, concentrating on delivering enterprise-grade solutions for large, multi-site clients who demand a cohesive, “single pane of glass” experience. This encompasses analytics dashboards, real-time alerting, Open Telemetry-driven insights, AI interactions, and integrated operational views across distributed environments.This is a permanent, full-time position reporting to our Group Product Manager. You will have the flexibility to work from our New York office or London headquarters on a hybrid-work schedule, with a salary range of $115,000 - $140,000 per annum (in NY).Key ResponsibilitiesLead user research, usability testing, and workflow discovery for dashboards, alerting systems, diagnostics, and AI-driven insights.Design scalable, data-driven interfaces that cater to complex multi-environment deployments.Create visualizations and workflows that consolidate metrics, logs, traces, and topology into a unified enterprise view.Enhance the UX of real-time alerting to facilitate enterprise triage, cross-site incident correlation, and swift responses.Develop interaction models for AI in an enterprise operations context.Deliver wireframes, prototypes, and final designs that align with cross-product coherence and enterprise standards.Collaborate with Product Managers and engineers to ensure quality implementation across distributed product teams.Improve accessibility, clarity, and workflow efficiency across all observability initiatives.
Join ITRS, where we empower critical technology to function seamlessly. Our mission is to provide innovative and automated IT observability solutions that protect vital applications and foster innovation. As the sole monitoring and observability platform tailored for the most demanding and regulated sectors, we are trusted by 90% of Tier 1 capital markets firms.At ITRS, we believe our success is intertwined with the success of our team. Here, you will discover:A supportive culture – We are honored to be recognized multiple years in a row as a Great Place to Work, thanks to our inclusive and nurturing environment.Meaningful work – Contribute positively to the operations of thousands of global customers in industries that sustain the world, including nine out of ten leading investment banks.Opportunities for advancement – Whether you're just starting your career or have years of experience, we are dedicated to your growth. Just ask our team members who have flourished here for over a decade.Headquartered in London, with teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech company with the reliability of a private equity-backed global partner.Role OverviewAs an Interim Group Financial Accountant, you will directly report to our Group Finance Manager. Your primary role will be to establish and maintain an exceptional financial control environment across the group. You will assist the finance team in producing monthly, quarterly, and annual financial reports, while also driving the ongoing enhancement of our systems and team to achieve scalability and efficiency.We are seeking a contractor for a three-month engagement due to a recent acquisition and an increased workload within the team. This is a full-time role based in our London office, following a hybrid working model.Key ResponsibilitiesTechnical Accounting: Assist with various technical accounting projects.Month-End Accounting: Manage month-end reconciliations and related tasks for monthly reporting.Budgeting and Forecasting Support: Collaborate with our FP&A team on ad hoc requests.Year-End Audit Assistance: Gather information for external auditors and prepare/review statutory financial accounts.Global Tax Compliance: Participate in aspects of tax compliance, including corporation tax and VAT returns.Reporting Systems Improvements: Engage as a strategic thinker in ongoing internal system enhancements.Consolidated Financial Statement Preparation: Aid in preparing consolidated financial statements.Process Compliance: Ensure adherence to current processes and contribute to their development.
Join Our Team at ITRSAt ITRS, we specialize in making critical technology work for society. Our mission is to provide comprehensive and automated IT observability solutions that protect essential applications and foster innovation. As the only monitoring and observability platform tailored for the most demanding and regulated industries, we are trusted by 90% of Tier 1 capital markets firms.We believe that a thriving team leads to satisfied customers. With us, you will discover:Supportive Culture – We are proud to be recognized as a Great Place to Work for several consecutive years, thanks to our inclusive and nurturing environment.Impactful Work – Contribute meaningfully to the success of thousands of global clients in industries that sustain the world, including 9 out of the 10 leading investment banks.Career Growth – Whether you are launching your career or bringing extensive experience, we are dedicated to your professional development, as shown by our team members who have thrived here for over a decade.Headquartered in London with teams across the US, Europe, and Asia, ITRS combines the agility of a dynamic tech enterprise with the stability of a private equity-backed global partner.Role OverviewThis pivotal role will shape the future of ITRS as you report to our Global Head of Product and GTM Strategy. You will lead the development of the next generation of Digital Experience Monitoring, simplifying complex data into elegant user journeys that empower decisive actions. Your focus will be on achieving clarity, rapid insights, and seamless adoption, which includes enhancing the trial-to-paid conversion in a product-led framework. You will be engaged in building, testing, and iterating, utilizing AI where beneficial. Your contributions will elevate the platform's aesthetics and enhance our design system for a consistent user experience. If you relish solving challenging problems and aspire to transform how users interact with live data, this position is tailored for you.This position offers significant ownership and visibility. You will have a strong influence over our product development. As a Senior Product Designer, you will focus on outcomes rather than just deliverables, staying close to customer feedback to translate insights and technology into a compelling design vision. You will simplify complex information for user comprehension and action, valuing craftsmanship and consistency while caring about measurable results for users and the business in this individual contributor role.This role supports a hybrid work arrangement from our London headquarters.Your Responsibilities as a Senior Product Designer:Transform research and product data into well-defined problems, hypotheses, and user journeys.Design intuitive, data-rich workflows and dashboards that provide quick insights.Create wireframes, prototypes, and high-fidelity UI in Figma, leading them through to production.Enhance the visual quality of all screens, ensuring clarity in typography, spacing, motion, and color use.Collaborate with engineering teams to implement designs effectively.
About ITRSRecognized as a Great Place to Work, ITRS is a leading Enterprise SaaS provider delivering innovative solutions that ensure critical technologies operate with efficiency. Our mission is to empower organizations through comprehensive and automated IT observability solutions that protect essential applications while fostering innovation.Our esteemed clientele includes 90% of the world’s foremost investment banks, and we are supported by top-tier private equity investors, driving our rapid growth.Our headquarters is situated in Shoreditch, the vibrant tech hub of London, with additional offices across the UK and globally, from the Netherlands to Manila, New York City, and Chicago. We take pride in cultivating a diverse, friendly, and dynamic culture, emphasizing internal promotions and the development of our team members.Role OverviewITRS is seeking a Senior Java Software Developer to join our London-based Platform Team, reporting directly to the Engineering Manager. As part of a larger global Engineering Team, you will contribute to our Core Platform layer, which consists of distributed services designed to ingest, transform, and materialize observability data. This data will then be made accessible to various distributed applications focused on visualization, integration, analytics, and other domain-specific solutions. We aim to enhance our core platform team in preparation for increased customer adoption projected through 2025.This is a permanent, full-time position with a hybrid work schedule based in our London office.Key ResponsibilitiesEngage in all stages of the product lifecycle, including design, development, documentation, testing, integration, deployment, and ongoing support.Mentor team members to foster a culture of mutual growth and learning.Approach product and client challenges with a curious mindset, striving for a thorough understanding of our solutions.Collaborate with team members to craft innovative, customer-focused solutions.Participate in team support responsibilities to ensure reliable service delivery to our clients.Champion a quality-driven culture, offering guidance and support in best practices to less experienced team members.First 30 Days Goals:Gain a comprehensive understanding of our company, team dynamics, and product offerings.Complete hands-on training with ITRS Analytics and other products within our portfolio.Follow an onboarding checklist and connect with team members across various departments.Engage in meetings, demos, and presentations alongside current team members.Review recorded sales calls to learn about our sales processes.Start taking ownership of parts of the agenda as you become more comfortable.First 60 Days Goals:Continue collaborative work with current team members to deepen understanding and contribution to the team.
Join our dynamic team at duffel as a Customer Success Manager in London, where you will play a pivotal role in ensuring our clients achieve maximum value from our innovative travel technology platform. You will be responsible for developing strong relationships with our customers, understanding their goals, and proactively managing their success journey.Your efforts will not only enhance customer satisfaction but will also contribute to the overall growth of our business. If you are passionate about enhancing customer experiences and driving success, we would love to hear from you!
At Kpler, we are committed to guiding our clients through the complexities of global markets. By streamlining trade information and delivering insightful data, we empower businesses in the commodities, energy, and maritime sectors to make informed choices.Since our inception in 2014, our mission has been to provide unparalleled intelligence through intuitive platforms. Our diverse team of over 700 professionals from more than 35 nations work diligently to convert complex data into strategic insights, ensuring our clients maintain a competitive edge in a fast-evolving market. Join us to harness cutting-edge innovation for transformative results and experience exceptional support on your path to success.As a Customer Success Manager at Kpler, you will play a pivotal role in helping customers realize their objectives. This will require a deep understanding of user needs and comprehensive knowledge of Kpler's offerings. Every day presents new challenges and opportunities for a Kplerian CSM!
Our Mission & Values:At Drata, we empower organizations to build and maintain the trust of their users, customers, partners, and prospects. We serve as the proof layer demonstrating that exceptional companies are worthy of the trust they seek to cultivate.Our core principles guide our actions daily. Built on Trust emphasizes the importance of consistency. We Act with Integrity by adhering to ethical standards. Our Customer-Obsessed focus positions those we serve at the heart of our endeavors. With a Competitive Fire, we strive to exceed expectations. Embracing Diversity enriches our perspectives, leading to innovative solutions. Prioritizing Automation First enables us to optimize resources and drive efficiency.Our Culture & Work Style At Drata, we are not merely developing software; we are cultivating a mindset. Our approach is characterized by:Be a Driver (Owner‑Operator Mentality): Take ownership of your work, continuously improve, and deliver exceptional results.Move at Drata Speed (Precision & Velocity): Make swift decisions, learn quickly, and create immediate impact.Stay Mission-Driven (Customer‑Obsessed): Challenge the status quo, deliver value, and maintain an insatiable hunger for improvement.If you thrive in an environment that empowers you, energizes you, and allows you to collaborate with intelligent, mission-focused individuals, you will find a home here.Why Join The Drata Team?Experiencing the Driver’s Mindset in action is the best way to understand it. We are an award-winning, mission-driven team of 600+ individuals globally, united by a culture that values trust, speed, and continuous growth.See the Speed: Watch our CEO, Adam Markowitz, discuss our remarkable growth journey from $0 to $100M ARR in just four years.Hear the Voice of the Team: Visit our "Life at Drata" page to read employee testimonials about our collaborative environment and growth opportunities.Experience the Impact: Discover why we consistently feature on Fortune's Best Workplaces lists.Connect with Us on Social Media: LinkedIn - follow us for updates...
Moss helps finance professionals simplify their workflows and make informed decisions for future growth. Our team values real impact and ongoing development. Moss has earned spots on Sifted’s Rising 100 and LinkedIn's Top Startups lists. We focus on building careers while supporting Moss’s long-term success. Role Overview As a Customer Success Manager in London, join a team dedicated to driving SaaS revenue growth through proactive customer relationships. Use data to spot upsell opportunities and reduce churn. Your product knowledge and strategic thinking will help clients get maximum value from Moss. What You Will Do Build strong client relationships: Understand each customer’s financial goals and help them use Moss’s spend management tools fully. Spot upsell opportunities: Use your knowledge of Moss and client needs to identify new business and help customers get more value from current features. Track key metrics: Monitor revenue performance using KPIs like spend engagement, SaaS uplift, and renewal rates. Be a product advocate: Work with internal teams to share client feedback and offer input on product features, both current and upcoming. Improve processes: Design and refine customer journey touchpoints to increase satisfaction and retention. About You W...
As the Manager of Customer Success Management at Moveworks, you will lead a team dedicated to delivering exceptional customer experiences and ensuring the successful adoption of our innovative AI-driven solutions. Your leadership will empower your team to build strong relationships with clients, driving engagement and satisfaction.Your expertise will be pivotal in shaping customer success strategies, optimizing processes, and implementing best practices that enhance customer journeys. You will collaborate with cross-functional teams to align customer needs with product offerings, ensuring that our clients realize the full value of Moveworks.
As a Customer Success Manager at Zip, you will be the driving force behind our customer satisfaction and retention efforts. You will engage with clients to understand their needs, provide solutions, and ensure they derive maximum value from our products. Your role will be pivotal in fostering long-term relationships that lead to customer loyalty and advocacy.
Accurx is looking for a Customer Success Manager to join the team in London (Shoreditch). The focus of this position is to build and maintain strong relationships with clients, making sure they see real value from Accurx’s healthcare software. What you will do Work closely with customers to learn about their goals and any challenges they face Provide support and advice that fits each client’s unique situation Assist organizations as they adopt and use Accurx products in their daily work Promote customer satisfaction and encourage long-term success with Accurx solutions Role focus This role centers on understanding client needs and ensuring they benefit fully from Accurx’s healthcare technology. Building trust and delivering practical support are key parts of the job.
Join Moveworks as a Senior Customer Success Manager and play a pivotal role in ensuring our clients achieve maximum value from our AI-driven support solutions. In this role, you will leverage your expertise to build strong relationships, drive adoption, and guide customers through their journey with our products.Your responsibilities will include onboarding new clients, providing strategic guidance, and working closely with cross-functional teams to deliver exceptional customer experiences. As a liaison between our customers and internal teams, you will advocate for customer needs and contribute to product development based on feedback.
Full-time|$210K/yr - $210K/yr|On-site|London, England, United Kingdom
Join DigitalGenius (DG), where we leverage the power of AI Agents to revolutionize customer experiences for eCommerce brands. Our innovative approach to agentic AI positions us as a potential leader in the industry. We are seeking passionate, skilled individuals to join our dedicated and dynamic team to help us realize this vision.With a global presence, including offices in London and New York, we proudly support renowned retail brands such as On, Rapha, Air Up, Holland & Barrett, AllSaints, Honeylove, and Clarins.We are in search of an experienced Customer Success Manager who thrives on scaling AI, enjoys problem-solving, and is eager to work on exciting projects.Role Overview:The Customer Success team at DigitalGenius is responsible for all post-sales customer interactions. This encompasses everything from project scoping and implementation management to defining KPIs, ensuring ongoing improvement after implementation, generating impactful case studies, and securing renewals.This position will oversee and ensure the success of both new and existing clients throughout the UK and Europe. Candidates from both the UK and EU are encouraged to apply.Key Responsibilities:Manage multiple client projects concurrently across various segments (SMB, Mid-Market, Enterprise), covering all stages of the post-sales customer journey.Understand and gather customer requirements to effectively scope projects, implement solutions successfully, and meet KPIs to ensure customer referenceability, satisfaction, and retention.Take charge of product performance reporting, business-value analysis, and ongoing project planning for your customer portfolio.Stay informed about best practices, industry trends, and customer challenges to enhance our product's competitive edge.Collaborate with clients to create mutually agreed implementation plans, project timelines, and delivery milestones.Coordinate with Solution Engineers to guarantee timely delivery and ongoing improvement of implemented solutions.Communicate project requirements, status, and results effectively to clients within a high-touch customer success model.Handle customer support inquiries and manage escalations throughout the customer lifecycle.Generate case studies, secure renewals, and drive growth within your client portfolio.
As a Senior Customer Success Manager at Saviynt, you will play a pivotal role in driving customer satisfaction and success. You will work closely with clients to understand their needs, provide exceptional support, and ensure they derive maximum value from our solutions. Your expertise will be crucial in building strong relationships and fostering customer loyalty.
About AdaptiveAdaptive is an innovative cybersecurity startup dedicated to combating AI-driven cyber threats. Following a successful $81M Series B funding round in December 2025, led by NVIDIA and Bain Capital Ventures, the company has garnered additional support from notable investors including Capital One Ventures, Citi Ventures, and Andreessen Horowitz (a16z). This investment marks a significant step as NVIDIA's inaugural foray into AI cybersecurity.Founded by seasoned entrepreneurs Brian Long and Andrew Jones, who have a proven track record of creating high-growth companies, Adaptive aims to establish a robust security framework for the AI era. Their previous ventures, including Attentive, which achieved over $500M in annual revenue and a valuation exceeding $10B, and TapCommerce, acquired by Twitter, showcase their expertise in scaling successful, product-led businesses.Trusted by numerous leading banks, tech firms, and healthcare organizations, Adaptive is at the forefront of defending against evolving threats such as deepfakes, smishing, and AI-driven voice scams. With rapid enterprise adoption and an expansive market potential exceeding $200B, we are just beginning our journey.The RoleWe are excited to expand our Customer Success team and seek a Founding Senior Customer Success Manager located in London. This pivotal role offers a unique opportunity to shape our customer onboarding, implementation, and support processes across the EMEA region from the ground up.In this position, you will be the primary contact for our customers post-sale, overseeing their entire journey from implementation to ongoing success. As the voice of the customer, your focus will be on ensuring that clients derive both immediate and long-term value from Adaptive's platform. Collaborating closely with fellow Customer Success Managers, Engineering, Product, and Leadership teams, you will resolve issues, communicate customer feedback, and influence the product roadmap.This opportunity is perfect for individuals who thrive in dynamic, early-stage settings, enjoy crafting systems from the ground up, and seek to advance in a fast-paced, well-funded AI cybersecurity firm.
About EverfieldEverfield specializes in acquiring, developing, and expanding European vertical market and niche software companies. We equip these companies with essential tools for growth, with a mission to inspire ambition, foster growth, and unlock potential within Europe’s software ecosystem.Our ecosystem operates on a decentralized model, enabling companies to retain their unique teams, brands, and offices while concentrating on their core capabilities—creating products and servicing customers. Everfield supports talent acquisition, human resources, and provides access to a network of specialists in developing and scaling European B2B SaaS businesses, focusing on financial and operational consulting. Established in 2022, Everfield has expanded its presence across 7 countries and continues to grow.About MotivityMotivity is a highly customizable electronic job sheet system utilized daily by thousands of engineers across the UK and Ireland. With over 200 clients and ambitious growth goals, we prioritize strengthening long-term customer relationships, enhancing product adoption, and uncovering opportunities for account expansion.Position OverviewAs a Customer Success Manager, you will manage a portfolio of mid-market service businesses (average £5,000 ACV), taking complete ownership of customer retention, renewals, and account growth. Your role will involve driving product adoption, identifying upsell opportunities, and expanding existing accounts while fostering trusted relationships. Collaboration with sales and product teams is essential to ensure customer success translates into measurable business results and increased revenue.Key ResponsibilitiesAccount Management & Relationship Ownership: Cultivate strong relationships with customers and serve as their trusted advisor.Retention & Growth: Oversee renewals, minimize churn, and identify upsell opportunities within your portfolio.Customer Engagement & Adoption: Drive product utilization to ensure customers derive maximum value from Motivity.Issue Resolution & Escalation: Address customer concerns, coordinate internally, and guarantee timely resolution.CRM Excellence: Maintain accurate account records, monitor renewals and the expansion pipeline to ensure no detail is overlooked.Customer Insight & Opportunity Identification: Stay attuned to customer needs, recognize risks and growth opportunities, and act proactively.Onboarding Support: Guide customers through initial setup, trial phases, and early adoption.
Role overview The Senior Customer Success Manager at Braze in London focuses on helping clients achieve their goals with Braze’s customer engagement platform. This position emphasizes building trusted relationships, guiding clients on effective practices, and making sure each client gains real value from the product. What you will do Partner with clients to understand their business objectives and support their success using Braze’s solutions. Work alongside internal teams to deliver strong service and respond to client needs. Offer guidance and share knowledge to help clients use Braze’s features effectively. Encourage customer satisfaction by anticipating potential challenges and offering practical solutions. Location This role is based in London.
