Customer Success Manager, Aviation Robotics

DexterityRedwood City

On-site Full-time

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Experience Level

Manager

Qualifications

Qualifications:Proven experience in customer success, project management, or a related field, particularly in technology or robotics. Strong communication skills with the ability to convey technical concepts to non-technical stakeholders. Exceptional organizational skills and attention to detail. Ability to work collaboratively in a fast-paced environment. Technical proficiency in robotics or automation technologies is a plus.

About the job

About Dexterity

At Dexterity, we are on a mission to revolutionize industries through the transformative power of robotics. Our cutting-edge technology empowers individuals to focus on innovative, creative, and problem-solving tasks by automating repetitive and physically demanding work.

Starting with warehouse automation, we aim to enhance supply chain resilience, impacting millions of businesses and lives globally. Our comprehensive robotics systems are designed to pick, move, pack, and collaborate with human-like skill and adaptability. Our software-driven, hardware-agnostic systems have successfully picked over 15 million items in production. Our customer-centric approach drives every decision, as we continuously ask ourselves how we can enable our customers to achieve more with our robotic solutions.

As one of the fastest-growing companies in the robotics sector, Dexterity is supported by leading investors such as Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures. Our diverse, multidisciplinary team thrives in a culture of passion, trust, and dedication. Join us in making intelligent robots a reality!

About the Role

This position emphasizes hardware deployment and field execution, distinct from traditional SaaS Customer Success roles or software implementation.

We are looking for a Customer Success Manager, Aviation Robotics who will play a pivotal role in overseeing the execution, documentation, and customer delivery of robotics initiatives within the aviation sector. In this customer-facing role, you will manage expectations and collaborate closely with engineering, product, and go-to-market teams to oversee program timelines, documentation, and deployment activities. Your ability to translate technical information into clear program plans and customer updates will be vital in ensuring alignment with both internal standards and customer requirements.

About Dexterity

Dexterity is pioneering the robotics revolution, aiming to enhance various industries through intelligent automation. Our commitment to customer satisfaction drives us to innovate continuously, ensuring our solutions empower users to achieve unprecedented outcomes.

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Client Partner - Customer Success

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Nimble is a pioneering healthtech organization dedicated to transforming the way individuals access, comprehend, and manage healthcare. We aim to establish the world's largest and most beloved pharmacy business. As a rapidly expanding, technology-driven startup, we focus on enhancing the experience for both patients and pharmacists. At Nimble, we cultivate a…

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Enterprise Client Partner (Customer Success) at NimbleRx | Redwood City, CA

NimbleRx

Full-time|On-site|Redwood City, CA

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Sep 23, 2025

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Manager, Enterprise Client Partners

Nimble

Full-time|On-site|Redwood City, CA

Nimble is an innovative healthtech company dedicated to enhancing access, understanding, and management of healthcare. We aim to establish the largest and most beloved pharmacy business globally. As a rapidly growing, technology-driven startup, we prioritize refining the experiences of both patients and pharmacists. At Nimble, we cultivate a collaborative culture characterized by open communication and proactive strategies, empowering us to tackle today's thrilling challenges and achieve remarkable growth.Our Enterprise Customer Success team collaborates with our most significant and intricate clients to facilitate measurable business transformations. We are seeking a Manager of Enterprise Customer Success to guide our team in managing a portfolio of priority enterprise accounts.In this pivotal role, you will oversee a team of seasoned Customer Success Managers (CSMs) who are committed to driving long-term customer value through strategic success planning, stakeholder alignment, best practice consultation, and demonstrable business impact. Your responsibilities will include ensuring operational excellence, providing coaching, and maintaining consistent execution across the team, guaranteeing that all interactions yield tangible outcomes that enhance retention and growth. You will collaborate closely with other leaders at Nimble to align account strategies, expansion initiatives, and customer success frameworks.Why this position is vital:Enterprise CSMs are responsible for value realization and retention for Nimble's most strategic clients. This role guarantees that engagements are executed with precision and impact through clear processes, structured coaching, and data-driven accountability.Your leadership will enable the team to connect Nimble’s platform with customer business objectives, demonstrate realized value, expand use cases, and instill a sense of urgency around adoption. This role directly influences retention, expansion, and product usage, which are core metrics for the success of Enterprise Customer Success.

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Founding Customer Success Manager

SnapMagic

Full-time|On-site|Redwood City, California, United States

At SnapMagic, we are revolutionizing the digital growth engine for the global electronics sector.Our flagship platform, SnapMagic Search (previously known as SnapEDA), engages over 2 million engineers each year and serves as the go-to discovery layer for electronic components. We are now expanding SnapMagic Copilot, leveraging a unique dataset of over 10 million components to function as the discovery and demand layer for the electronics industry worldwide.Having doubled our revenue since our initial funding round, we operate with a small but exceptional team. Our clients are growing alongside us, and we seek a dynamic individual to transform Customer Success into a robust, revenue-generating powerhouse.Role Overview:We are on the lookout for a pioneering Customer Success Manager to take charge of the Customer Success function from the ground up.This is a hands-on leadership role where you will be the first senior hire in Customer Success, managing accounts directly while crafting the systems, playbooks, and foundational elements for the future team.You will oversee all post-sale activities: onboarding, adoption, renewals, expansion, escalations, and the entire CS operating model. You will take the initiative to address any ambiguities or inefficiencies by implementing effective processes. Collaboration with Sales, Product, Engineering, and Leadership will be crucial to enhance SnapMagic's value delivery and customer growth.Key Responsibilities:Manage the entire post-sale customer journey, including onboarding, adoption, renewals, and upselling.Directly oversee a portfolio of clients, including key strategic and enterprise accounts.Develop Customer Success from the ground up, including success plans, onboarding frameworks, renewal processes, health scores, and MBRs/QBRs.Collaborate with Product and Engineering teams to articulate customer needs, resolve issues, and influence product roadmap decisions.Design scalable yet efficient Customer Success processes that enhance team productivity.Lay the groundwork for future Customer Success initiatives and team expansions.

Jan 6, 2026

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Founding Customer Success Manager

SnapMagic

Full-time|On-site|Redwood City, California, United States

At SnapMagic, we are revolutionizing digital growth for the global electronics sector.Our flagship platform, SnapMagic Search (previously SnapEDA), caters to over 2 million engineers annually, serving as the primary discovery layer for electronic components. We are excited to expand SnapMagic Copilot, leveraging our proprietary dataset of over 10 million components to enhance discovery and drive demand across the global electronics market.Having doubled our revenue since our seed funding, we are on an upward trajectory with a talented team that maintains high standards. As our customer base scales, we are seeking a skilled Customer Success Manager to transform our Customer Success function into a robust, revenue-generating powerhouse.Key Responsibilities:We are looking for a proactive Founding Customer Success Lead who will take charge of the end-to-end Customer Success journey.This hands-on role requires you to be our first senior Customer Success hire. You will directly manage client accounts while also developing the systems, playbooks, and frameworks that our Customer Success team will rely on.You will oversee all post-sale activities: onboarding, customer adoption, renewals, upselling, and the operational model of Customer Success. When there are challenges or inefficiencies, you will address them with a keen eye, first exercising judgment and then implementing processes. Collaboration with Sales, Product, Engineering, and Leadership will be crucial to ensure SnapMagic delivers exceptional value and grows alongside our customers.You will:Manage the complete post-sale customer lifecycle including onboarding, adoption, renewals, and upselling.Directly handle a portfolio of customers, with a focus on strategic and enterprise accounts.Develop Customer Success from the ground up, including success plans, onboarding frameworks, renewal strategies, health scores, and management review meetings.Collaborate with Product and Engineering to advocate for customer needs, resolve issues, and influence product roadmap strategies.Design scalable yet efficient Customer Success processes that enhance team productivity.Lay the groundwork for future Customer Success initiatives.

Jan 6, 2026

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Customer Success Manager at DatologyAI | Redwood City

DatologyAI

Full-time|$165K/yr - $210K/yr|On-site|Redwood City

About DatologyAI DatologyAI builds tools that help teams curate and optimize large datasets for AI model training. Our technology streamlines data selection, so models train faster and more efficiently. In many cases, customers see training times drop by up to 40 times, with smaller models outperforming much larger ones. This approach cuts deployment costs and reduces complexity for teams working with unique data. DatologyAI has secured $57.5 million in funding from investors including Felicis Ventures, Microsoft, and Amazon. Our team combines deep experience in data research and engineering, focused on advancing AI training data optimization. This Customer Success Manager role is based in Redwood City, CA. The team works together in the office four days each week.

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Senior Manager, Customer Success

Dexterity

Full-time|$180K/yr - $210K/yr|On-site|Redwood City

Senior Manager, Customer SuccessAbout DexterityAt Dexterity, we are pioneers in the robotics industry, committed to revolutionizing the world through advanced technology. Our innovative solutions empower individuals to focus on creative and strategic tasks while our robots manage the repetitive and physically demanding activities.Our journey begins with warehouse automation, where the demand for intelligent and resilient supply chains touches millions of lives and businesses globally. With our full-stack robotics systems, we excel at picking, moving, and packing with a level of skill, awareness, and learning akin to humans. Our solutions are software-driven, hardware-agnostic, and have successfully processed over 15 million goods in production. Our customer-centric approach drives every decision we make, as we continually ask ourselves how we can help our clients achieve more with our robotic technology.Backed by esteemed investors like Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures, Dexterity stands as one of the fastest-growing companies in robotics. Join our diverse and passionate team, dedicated to making intelligent robots a reality!Role OverviewAs the Senior Manager, Customer Success, you will play a pivotal role in ensuring our customers' satisfaction and loyalty. You will oversee and implement activities for assigned customers throughout their contract lifecycle, including onboarding, training, and continuous support. This position emphasizes program management, where you will nurture customer relationships during the entire deployment of our robotics solutions. The ideal candidate will possess a proven ability to manage multiple clients, demonstrating resilience and adaptability in the face of complex customer challenges. You will be adept at forging strategic relationships and collaborating with various departments to influence stakeholders at all levels of an organization.Additionally, you will analyze key performance indicators (KPIs) and recommend process improvements to optimize customer satisfaction and retention. This will involve conducting thorough analyses of customer experiences, pinpointing gaps, and developing plans for future enhancements. A strong grasp of our robotics technology and its applications, combined with excellent organizational, communication, and relationship-building skills, is essential for success in this role.

Apr 2, 2025

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Customer Success Manager, Aviation Robotics

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About DexterityAt Dexterity, we are on a mission to revolutionize industries through the transformative power of robotics. Our cutting-edge technology empowers individuals to focus on innovative, creative, and problem-solving tasks by automating repetitive and physically demanding work.Starting with warehouse automation, we aim to enhance supply chain resilience, impacting millions of businesses and lives globally. Our comprehensive robotics systems are designed to pick, move, pack, and collaborate with human-like skill and adaptability. Our software-driven, hardware-agnostic systems have successfully picked over 15 million items in production. Our customer-centric approach drives every decision, as we continuously ask ourselves how we can enable our customers to achieve more with our robotic solutions.As one of the fastest-growing companies in the robotics sector, Dexterity is supported by leading investors such as Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures. Our diverse, multidisciplinary team thrives in a culture of passion, trust, and dedication. Join us in making intelligent robots a reality!About the Role This position emphasizes hardware deployment and field execution, distinct from traditional SaaS Customer Success roles or software implementation.We are looking for a Customer Success Manager, Aviation Robotics who will play a pivotal role in overseeing the execution, documentation, and customer delivery of robotics initiatives within the aviation sector. In this customer-facing role, you will manage expectations and collaborate closely with engineering, product, and go-to-market teams to oversee program timelines, documentation, and deployment activities. Your ability to translate technical information into clear program plans and customer updates will be vital in ensuring alignment with both internal standards and customer requirements.

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Mar 16, 2026

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Full-time|On-site|Redwood City

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