Customer Success Manager - Commercial or Public Sector in Denver

AppianDenver, Colorado

On-site Full-time

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Experience Level

Manager

Qualifications

To be successful in this role, candidates should possess a proven track record in customer success, ideally within the technology sector. A strong understanding of business processes and the ability to analyze and articulate customer needs are essential. Excellent communication and interpersonal skills are required to build lasting relationships with clients.

About the job

At Appian, our core values of Intensity and Excellence shape our culture. We maintain high standards in everything we do, ensuring quality and care in our work. Each challenge is met with ambition and commitment, as we hold ourselves accountable to achieve exceptional results. By joining Appian, you will be part of a dedicated team focused on accomplishing ambitious goals together.

We are in search of a Customer Success Manager to become an integral part of our team. In this role, you will act as a strategic advisor, helping top organizations revolutionize their operations through process applications powered by Appian's software platform, incorporating AI, robotic automation, Data Fabric, and other cutting-edge technologies. You will gain profound insights into our customers' business objectives, building strong relationships with stakeholders at various levels, thereby positioning yourself as a trusted advisor and a catalyst for their success.

Your unique blend of understanding customer needs, business acumen, and technical expertise will empower our clients to achieve their specific goals through collaborative partnerships with internal and external stakeholders. As a Customer Success Manager, you will be responsible for ensuring progress towards key customer outcomes while identifying and mitigating risks related to customer success, including business, program, implementation, technical, project, adoption, and engagement.

Key Responsibilities:

Identify and shape each customer's business goals, transforming them into prioritized, actionable plans and driving execution in collaboration with stakeholders.
Facilitate customer adoption by empowering clients to independently build, manage, and scale Appian applications and solutions.
Establish yourself as a strategic partner and trusted advisor by aligning Appian's capabilities with customers' evolving business strategies.
Identify opportunities for expanding Appian's footprint and present clear, data-driven business value cases for additional investment.
Monitor overall account health, proactively manage risks, and eliminate obstacles to successful adoption and sustainable growth.
Create joint roadmaps and success plans that yield measurable outcomes and lasting impact.
Develop in-depth expertise in Appian’s products, implementation methodology, and best practices to guide customers effectively.
Recommend process enhancements and technology solutions, including AI, to drive efficiency and business value.
Communicate confidently across various levels to ensure alignment and progress.

About Appian

Appian is a leading software company that provides innovative solutions for process management and automation. Our commitment to excellence and our customer-centric approach allows us to empower organizations to achieve transformative results through our advanced technology platform.

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