About the job
Context:
Tessan is a pioneering French startup focused on telemedicine, aimed at combating medical deserts across the country. In less than 7 years, we have deployed nearly 1,700 devices, and this is just the beginning. Our mission? To ensure that every French citizen has access to a doctor within 15 minutes of their home.
Main Mission:
As a Customer Success Manager - Development (H/F), you will be the guardian of our clients' satisfaction, loyalty, and growth. You play a key role in post-sales relationships, guiding our major clients in the adoption and enhancement of the Tessan product:
Client Management and Satisfaction:
- Serve as the primary point of contact for clients throughout the post-signature lifecycle.
- Transform our clients into long-term ambassadors for Tessan.
- Oversee the operational implementation of Tessan devices in collaboration with internal teams (sales, support, logistics, medical).
- Track performance, adoption, and satisfaction KPIs.
- Proactively anticipate client needs and identify opportunities for continuous improvement.
Account Development and Growth:
- Spot opportunities to increase the number of teleconsultations per client.
- Ensure and enhance the satisfaction of our pharmacy partners.
- Contribute to contract renewals.
- Build a trusting relationship with potential ambassadors.
Internal Collaboration:
- Engage in improving internal processes and the current restructuring of the service.
- Work closely with Product, Support, Sales, and Operations teams to ensure the quality of service.
