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Customer Success Manager for Small and Medium Businesses (Hybrid)

KnowBe4Clearwater, Florida
Hybrid Full-time

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Experience Level

Experience

Qualifications

Key Responsibilities:- Develop and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.- Conduct regular check-ins to assess client satisfaction and provide solutions as necessary.- Collaborate with cross-functional teams to enhance the customer experience.- Identify opportunities for upselling and cross-selling products and services.- Analyze customer feedback to improve future training sessions and resources. Qualifications:- Bachelor's degree in Business, Marketing, or a related field (preferred).- Proven experience in customer success, account management, or a similar role.- Strong communication and interpersonal skills.- Ability to work independently and manage multiple priorities in a fast-paced environment.

About the job

Join KnowBe4, the world's premier authority in Human Risk Management, serving over 70,000 organizations globally for more than 15 years. As a trailblazer in security solutions, we have been AI-powered since 2016 and have remained at the forefront of the industry since our inception.

Our innovative HRM+ platform integrates continuous risk intelligence, cutting-edge technical defenses, and tailored training to empower organizations in fostering robust security cultures. We assist businesses in understanding, assessing, and mitigating human risk throughout their workforce, safeguarding against threats like deepfakes and other emerging AI-driven risks.

We are committed to not only protecting our clients from cyber threats but also making a positive impact on the environment. True resilience is a collective effort that necessitates safeguarding our people, data, and planet.

About KnowBe4

At KnowBe4, we lead the charge in Human Risk Management, providing innovative solutions that empower organizations to strengthen their security posture. Our commitment to excellence and sustainability sets us apart in the industry, as we believe in the synergy between protecting businesses and nurturing the environment.

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