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Customer Success Manager II - Industrial Markets

RelayRaleigh, NC
On-site Full-time

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Experience Level

Manager

Qualifications

To excel in this role, ideal candidates should possess: Proven experience in customer success or account management, particularly within the industrial sector. Strong analytical skills with the ability to interpret data and drive actionable insights. Excellent communication and relationship-building skills to foster client engagement and satisfaction. Experience with AI-driven technologies and platforms is a plus. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

About the job

Relay is at the forefront of revolutionizing the physical economy through our Intelligent System of Action. As we bridge the gap left by the digital revolution for the deskless workforce, we are not merely selling radios; we are creating a data-rich, AI-enhanced ecosystem that empowers the 80% of the global workforce who operate outside of traditional desk environments.

Joining Relay now is particularly exciting as we have recently achieved remarkable recognition, ranking #175 on the Deloitte Technology Fast 500 and #920 on the Inc. 5000.

Why Choose Relay?

  • A Proven Leader: Become part of a high-growth enterprise trusted by over 10% of the Fortune 500 and numerous Fortune 100 companies.
  • Impactful Work: With 47% of our revenue generated from clients contributing over $100K annually and a Net Revenue Retention (NRR) of 135%, you will be integral to a company focused on creating tangible value.
  • Innovative Solutions: The Relay platform processes 1 billion new data points weekly and includes award-winning AI tools such as TeamTranslate™, which has experienced a staggering 500% year-on-year growth.
  • Exceptional Leadership: Our already impressive leadership team has expanded to guide us as we strive towards our next major milestones.
  • A Thriving Culture: Enjoy working from our amenity-rich Raleigh campus, complete with a fitness center and sports courts, alongside comprehensive health insurance coverage, and a commitment to ensuring that you experience "The Best Work In My Life" (BWIML).

If you are passionate about technology, eager to make a substantial impact, and excited to contribute to a mission-driven company shaping the future of frontline work, we invite you to explore opportunities with Relay!

This position is a full-time, in-office role based at our Raleigh, NC headquarters, requiring four days per week in the office (Monday - Friday). This role is expected to involve travel up to 20%.

Role Overview:

As a pivotal revenue owner and strategic partner within our rapidly growing Industrial sector, the Customer Success Manager II - Industrial Markets at Relay plays a critical role. This position involves managing an expanding portfolio of Mid-Market and Enterprise Multi-Site accounts as a customer strategist. Reporting directly to the Director of Industrial Customer Success, your focus will be on driving value realization, account-based expansion, and site-level success to unlock growth within Enterprise clients.

About Relay

Relay is pioneering the digital transformation of the deskless workforce, enabling frontline workers with advanced AI tools and data-driven solutions to enhance productivity and operational efficiency.

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