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Customer Success Manager in Financial Services

AlphaSenseSingapore, Central, Singapore
On-site Full-time

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Experience Level

Experience

Qualifications

Proven experience in customer success or account management, preferably within the financial services industry. Strong communication and interpersonal skills, with the ability to build relationships and influence stakeholders. Analytical mindset with a problem-solving approach to meet client needs effectively. Ability to manage multiple projects and priorities in a fast-paced environment. A bachelor's degree in business, finance, or a related field is preferred.

About the job

AlphaSense is seeking a Customer Success Manager to support clients in the financial services sector from our Singapore office. This role centers on helping clients reach their objectives by making the most of AlphaSense’s technology.

Role overview

The Customer Success Manager serves as a trusted advisor, guiding clients throughout their experience with AlphaSense. Building strong relationships with key stakeholders is essential, as is understanding their business needs and ensuring they get value from our solutions.

What you will do

  • Support clients in the financial services industry, helping them achieve their goals with AlphaSense’s technology
  • Act as a primary point of contact and advisor throughout the client journey
  • Foster lasting relationships with stakeholders and drive customer satisfaction
  • Collaborate with teams across AlphaSense to improve product offerings and service delivery

Requirements

  • Experience or expertise in financial services
  • Strong relationship-building and communication skills
  • Ability to work closely with cross-functional teams

About AlphaSense

AlphaSense is a leading AI-powered business insights platform that transforms the way professionals access information. Our mission is to empower decision-makers with actionable insights derived from vast amounts of data. We serve a diverse range of clients across various industries, including financial services, and are committed to driving innovation and excellence in our offerings.

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