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Experience Level
Experience
Qualifications
Proven experience in customer success, account management, or a related field. Exceptional communication and interpersonal skills. Strong problem-solving abilities and a proactive approach to customer management. Ability to understand customer needs and translate them into actionable plans. Familiarity with CRM software and customer success tools.
About the job
Join our dynamic team at duffel as a Customer Success Manager in London, where you will play a pivotal role in ensuring our clients achieve maximum value from our innovative travel technology platform. You will be responsible for developing strong relationships with our customers, understanding their goals, and proactively managing their success journey.
Your efforts will not only enhance customer satisfaction but will also contribute to the overall growth of our business. If you are passionate about enhancing customer experiences and driving success, we would love to hear from you!
About duffel
duffel is a cutting-edge technology company focused on transforming the travel industry. Our mission is to empower travel businesses with the tools they need to deliver exceptional customer experiences. We pride ourselves on our innovative solutions and commitment to customer success.
Business Unit: Customer Science - We empower brands to gain profound insights into their customers, unveiling opportunities for personalized experiences.Team: AnalyticsReporting to: Head of Tracking & MeasurementLocation: London/Hybrid – at least 2 days in the officeABOUT US:GAIN is a pioneering, insight-driven agency that merges creativity, data, and techno…
Business Unit: Customer Science - We empower brands to gain profound insights into their customers, unveiling opportunities for tailored experiences.Team: AnalyticsReporting to: Head of AnalyticsLocation: London/Hybrid – Minimum 2 days in the office.ABOUT GAIN:GAIN is a pioneering company that melds creativity with data-driven insights. We are dedicated to exploring new horizons, crafting innovative strategies that propel brands, businesses, and individuals forward. Our mission is to harness data and technology to inspire creativity and drive meaningful change. Our five specialized teams - Creative Studio, Conversion, Customer Science, Experience, and Performance - collaborate seamlessly to fuel your growth and deliver measurable results.THE ROLE:The Senior Data Analyst will be crucial in delivering insightful and actionable analyses that meet our clients' objectives within set timelines. You will leverage your extensive knowledge of customer data to provide tailored solutions and recommendations, fostering strong relationships with clients and ensuring they trust our analyses.KEY RESPONSIBILITIES:Conduct ad-hoc analyses for clients, establishing project objectives and scopes while delivering detailed customer insights and key recommendations.Identify and propose actionable recommendations based on analytical findings.Respond to urgent queries using data to guide business decisions.Conduct peer reviews of colleagues' work before client delivery.Present methodologies and results at client meetings.Mentor junior team members.Independently and collaboratively develop accurate scopes of work for client projects.Build and maintain strong client relationships, demonstrating the analytics that drive decisions.
At GAIN, we are a pioneering company that merges creativity with data-driven insights, believing that the most innovative ideas arise where intelligence and creativity intersect. Our mission is to explore uncharted territories, crafting bold strategies that propel individuals, brands, and businesses forward. Our expert teams collaborate to provide the vision, data, and confidence necessary for brands and organizations to make courageous and impactful decisions.As GAIN, we operate as a cohesive unit, leveraging data to drive creativity and technology to unlock new opportunities. We are innovators, transforming insights into actions and concepts into breakthroughs.Our five specialized teams—Creative Studio, Conversion, Customer Science, Experience, and Performance—work harmoniously to support your growth and deliver measurable outcomes.THE ROLE:The Business Development Manager (Media) will be responsible for managing the entire media new business pipeline. This includes proactively identifying opportunities, qualifying and overseeing media RFPs, and collaborating with senior media leadership to execute pitches effectively. This role is part of the expanding media function within the Customer Science team, working closely with the Creative Studios and Performance teams to drive integrated briefs and generate additional revenue beyond organic growth. You will report to the Customer Science Business Development Director and receive mentorship from the Client & Media Director.KEY RESPONSIBILITIES:Proactively identify and track relevant media RFPs and pitch opportunities across various market channels, industry networks, and centralized distributions.Lead the RFP process from opportunity assessment through to pitch delivery, including gathering requirements, writing responses, coordinating inputs, and meeting all deadlines.Collaborate closely with the media lead to prepare materials, shape narratives, and participate in pitches as the operational lead.Maintain an organized pipeline of opportunities, ensuring visibility of status, likelihood, and resource needs for each potential pitch.Work in partnership with Performance and Creative Studios to ensure integrated opportunities (brand, performance, above-the-line) are pursued comprehensively.Act as the main point of contact for internal stakeholders regarding media new business, facilitating the routing of leads, RFPs, and cross-selling opportunities.
Business Unit: Performance: At GAIN, we empower globally ambitious brands to transform visibility into measurable growth—showing up where it counts, when it counts, for the audiences that matter most.Team: StrategyReporting to: CSOLocation: London / HybridABOUT:GAIN is an innovative company driven by creativity and insights, merging data, technology, and artistic vision. We believe that the most impactful ideas arise from the intersection of intelligence and creativity, where insight ignites imagination, and innovation translates potential into progress.As pioneers of new horizons, we craft audacious strategies that propel people, brands, and businesses forward. Our teams, each with their unique expertise, provide the vision, data, and confidence needed for brands and organizations to make bolder and more impactful decisions.Under the GAIN banner, we operate in unison, leveraging data to enhance creativity and technology to unveil new avenues. As innovators, we don’t just welcome change—we design it, converting information into actionable insights and ideas into transformative breakthroughs.This is where audacious thinking, advanced technology, and data-driven creativity converge to shape the future.Through our five specialized teams: Creative Studio, Conversion, Customer Science, Experience, and Performance, we collectively drive brand growth and deliver measurable impact.THE ROLE:As the Strategy Director, you will serve as the strategic backbone for some of GAIN's most significant and commercially vital client relationships. Collaborating closely with the Business Director, your role will involve defining the strategic vision across owned and earned media, ensuring that our clients’ branding, performance, and investment strategies are aligned to achieve optimal business results.You will act as the senior strategic partner, responsible for developing comprehensive strategies that enhance visibility, efficiency, and growth, striking a balance between long-term brand development and immediate performance outcomes.Internally, you will integrate strategies across SEO, Digital PR, PPC, and Paid Media, ensuring alignment among specialists towards a unified strategic direction. Your contribution will be critical in establishing strategic clarity, elevating thought processes, and ensuring that all initiatives align with the client’s objectives, KPIs, and long-term goals.This position is ideal for a seasoned strategist with profound experience in performance and digital strategies, a strong understanding of brand dynamics, and the confidence to partner with senior and C-suite global clients to scale new accounts from inception to growth.
Team: MarketingReporting to: Marketing DirectorLocation: London / hybridAbout GAIN:GAIN is an innovative, insight-driven organization that harmonizes data, technology, and creativity. We believe remarkable ideas emerge when intelligence meets creativity, igniting imagination and driving progress through innovation. As pioneers, we forge bold strategies to propel people, brands, and businesses forward. Our specialist teams collaborate to offer the vision, data, and confidence brands need to make impactful decisions.At GAIN, we unite data and creativity, harnessing technology to unlock new possibilities. As imagineers, we not only embrace innovation but actively engineer it, converting information into actionable insights and ideas into groundbreaking outcomes. Our five expert teams—Creative Studio, Conversion, Customer Science, Experience, and Performance—work collectively to fuel your growth and deliver measurable results.The Role:We are at a pivotal moment as we strive to elevate the GAIN brand on a global scale, and we are seeking a talented Brand & Content Lead to join our newly formed marketing team. This pivotal role sits at the core of GAIN's marketing strategy, collaborating closely with the Marketing Director and our various business units to establish GAIN's presence. You'll be responsible for developing a premier brand experience, shaping our visual identity, tone of voice, and the content shared across digital platforms.Your creativity will ensure that our narrative is communicated consistently across social media, digital channels, audiovisual content, and our website, fostering awareness, engagement, and meaningful connections with clients and team members alike.Responsibilities:Brand Development & GuardianshipCollaborate with the Marketing Director and the GAIN Creative Studio to produce the new GAIN Brand Book, defining our identity, tone, and visual system across all touchpoints.Oversee the creation of branded toolkits, including social media templates, event materials, and internal resources for the agency.Serve as the brand guardian, ensuring consistent quality, tone, and application across GAIN and all business units.Support business unit marketing teams with brand or content resources where needed.Content & CreativeLead the development of central AV materials, including showreels and thought leadership films, creating engaging, high-quality assets that align with best practices.
Join Entain as a Web Tracking Product Manager, where you will play a pivotal role in enhancing our digital tracking capabilities. This position requires a strategic thinker who is passionate about optimizing online user experiences and ensuring robust tracking mechanisms are in place.
Business Unit: Customer Science - Our mission is to empower brands with deep insights into their customer base, enabling personalized experiences.Team: AnalyticsReporting to: Head of AnalyticsLocation: London/Hybrid – Minimum of 2 days in the officeABOUT GAIN:GAIN is a pioneering, insight-driven organization that harmonizes data, technology, and creativity. We are convinced that the most innovative ideas arise from the synergy between intelligence and imagination, where insight inspires creativity and innovation leads to tangible progress.As a forward-thinking company, we navigate uncharted territories to develop audacious strategies that propel individuals, brands, and organizations toward success. Our expert teams work collaboratively to deliver vision, data, and confidence, enabling brands to make bold, impactful decisions.Under the GAIN name, we unite to harness data in service of creativity and use technology to unveil new opportunities. As 'imagineers', we don’t merely adapt to innovation – we drive it, converting information into actionable insights and concepts into breakthroughs.This is the realm where bold thinking, intelligent technology, and data-driven creativity forge the future. Through our five specialized teams: Creative Studio, Conversion, Customer Science, Experience, and Performance, we collectively fuel growth and deliver measurable impact.THE ROLE:The Analytics Team is dedicated to delivering insightful, actionable analysis that fulfills our clients’ objectives promptly. This position will support the Head of Analytics and Chief Data Scientist in developing innovative solutions and models tailored to client needs. The successful candidate will be instrumental in shaping the R&D branch of the team.
Full-time|From £44.3K/yr|Hybrid|London, England, United Kingdom
Salary: Starting from £44,340 + benefitsRole duration: Permanent (37.5 hrs/week)Location: London, UK (Hybrid - 50% office attendance)Summary Purpose – what you will be achieving: As a vital member of the Academy’s Policy Team, the Senior Policy Officer will be instrumental in shaping the organization’s strategic direction. This position is key in helping the Policy team formulate and implement new priorities for 2026/27, which include:Enhancing health outcomes both in the UK and globally.Harnessing the UK health research system to translate discoveries into practical applications.Positioning the UK as the premier destination for careers in medical sciences.In alignment with these priorities, the incoming Senior Policy Officer will engage in distinct policy programs, which may encompass:Maximizing the impact of medical sciences in prevention and early detection initiatives.Revolutionizing the generation and application of clinical evidence to accelerate the translation from discovery to patient benefits, ensuring equitable inclusion of underserved populations.Establishing the UK as a global leader in responsible, effective, and equitable use of AI and data within the biomedical sciences.Conducting foresight exercises to identify and support high-impact innovations critical to the future of health systems.The Senior Policy Officer will report directly to a Policy Manager.About the role – what you will be doing: Core policy workLead and support various policy projects to inform and influence the policy landscape in alignment with Academy priorities. This work may include:Major working group studies and producing relevant outputs.Responding to government initiatives and announcements.Engaging in consultations, rapid responses, and drafting concise position papers.Facilitating roundtables, workshops, and other significant policy events.Preparing correspondence and briefings for senior stakeholders.Collaborate closely with Academy Fellows and other experts to identify and analyze critical policy issues, gather data, and form impactful recommendations for internal and external stakeholders.Implement and follow up on policy recommendations across diverse external audiences.Maintain a comprehensive understanding of the policy landscape to drive effective initiatives.
Data Science ManagerAt Deliveroo, we are committed to revolutionizing the way people shop and dine. Our mission is driven by a culture of impact, innovation, and growth. The Data Science team is pivotal to our operations, facilitating insightful decision-making for our product, commercial, and operational teams through advanced experimentation, causal inference, and cutting-edge machine learning techniques.We are excited to expand our team by hiring multiple Data Science Managers across various business domains. Instead of slotting you into a predefined role, our recruitment process aims to uncover your unique strengths and interests, enabling us to match you with a position that aligns perfectly with your skills and aspirations.Your ResponsibilitiesAs a Data Science Manager, you will lead the analytical strategy and drive measurable outcomes for a specific product or business area while mentoring a high-performing team of data scientists or machine learning engineers. Your responsibilities will include:Designing and implementing experimentation and causal inference frameworks to enhance customer retention, loyalty, and subscription growth.Spearheading pricing, promotions, and value strategies that balance growth with profitability and long-term customer trust.Creating machine learning or optimization models to enhance delivery logistics, rider pricing, or marketplace efficiency.Enhancing discovery, search, or personalization through rapid iteration on impactful algorithms.Driving customer acquisition and engagement across restaurants, retail, or new verticals using data-driven targeting and incentives.In all roles, you will remain actively engaged while managing your team. You will identify significant problems worth addressing and ensure that data science efforts translate into actionable insights for improved product and commercial strategies. Collaboration with Product, Engineering, Operations, Marketing, and Finance will be essential as you set the standard for analytical rigor, prioritization, and impact amidst complex metrics and stakeholder opinions.Your QualificationsThe ideal candidate will possess strong expertise in some of the following areas while demonstrating a desire to grow in others:Proven experience in managing data scientists or machine learning engineers and facilitating their professional development.A substantial background as a senior individual contributor, with practical experience in experimentation, causal inference, or applied machine learning.Demonstrated skill in identifying high-impact opportunities and transforming them into actionable strategies.
Join the vibrant team at the Science Museum as a Café Manager, where you will lead our café operations to create exceptional dining experiences for our guests. This role requires a dynamic leader who can inspire a team, manage high-volume service, and ensure our café reflects the innovative spirit of the museum.In this position, you will be responsible for overseeing daily operations, maintaining high standards of food safety and hygiene, and delivering outstanding customer service. Your leadership will be key in training and developing staff, managing inventory, and driving sales initiatives.
Join Merkle Science, a leader in blockchain transaction monitoring and intelligence solutions, dedicated to empowering web3 companies, financial institutions, and law enforcement agencies. Our mission is to enhance the safety of cryptocurrencies and provide robust infrastructure for their compliant growth.Headquartered in New York, Merkle Science boasts offices in Singapore, Bangalore, and London, and our team brings a wealth of experience from top firms like Bank of America, PayPal, Luno, Thomson Reuters, and Amazon. We have successfully raised over $27 million from notable investors including SIG, Beco, Republic, DCG, and GGV.Key Responsibilities:· Establish Merkle Science as a thought leader in the US market while enabling the sales team to achieve revenue targets.· Collaborate with the sales team to refine our core value propositions and create strategies for effectively communicating them to prospective customers.· Lead the strategy for expanding into the US market by differentiating our product messaging and establishing unique selling points.· Utilize multiple channels to articulate Merkle Science’s value proposition in a competitive landscape.· Create sales collateral such as case studies, videos, website content, and blog posts.· Work cross-functionally for market research, user testing, and interviews to identify new market opportunities.· Coordinate with product management and engineering to define the product roadmap and go-to-market strategies.· Develop and refine go-to-market strategies to achieve revenue goals.
Full-time|On-site|London, Greater London, United Kingdom
Join TransPerfect Life Sciences as an Account ManagerTransPerfect is the premier global provider of language services and technology solutions, with more than 100 offices around the world. We collaborate with industry leaders, including Fortune 500 companies, to offer top-notch translation, localization, and business solutions across various sectors.The Account Manager will play a pivotal role in establishing new business relationships while providing first-tier support to our existing B2B clients.Key Responsibilities:Gain a comprehensive understanding of TransPerfect’s capabilities, advantages, and competitive edge.Identify potential clients and organizations to target sales efforts effectively.Forge new client relationships through cold calling, online research, and participation in trade shows.Work collaboratively with Sales Management to identify, qualify, develop, and close sales opportunities.Advocate for TransPerfect’s services and educate clients about our offerings.Deliver exceptional customer support and manage client expectations alongside the Production Management Team.Oversee pricing and contractual matters by understanding company procedures thoroughly.Engage with clients to learn about their industries, business needs, and organizational culture, identifying new business opportunities to provide outstanding service.Take on additional projects or duties as needed.By applying, you confirm that you have read and accept TransPerfect's Privacy Policy.
Why Join Faculty?Founded in 2014, Faculty is at the forefront of artificial intelligence, committed to harnessing its transformative power for businesses across the globe. With a portfolio of over 350 clients, we pride ourselves on delivering human-centric AI solutions that drive substantial performance improvements. To explore our real-world impact, click here.We don’t follow trends; we create them. Our focus is on innovating, developing, and deploying responsible AI that truly makes a difference. Our expertise spans technical, product, and delivery domains, serving clients in government, finance, retail, energy, life sciences, and defence sectors.As our business and reputation continue to expand rapidly, we seek individuals who share our intellectual curiosity and a commitment to leveraging technology for positive change.AI is a transformative force in today’s world—join us to envision and implement its most powerful applications.About Our TeamThe journey of bringing medicine to patients is intricate and fraught with challenges. Our Life Sciences team is dedicated to developing AI solutions that enhance the research and commercialization of groundbreaking therapies.We collaborate with leading pharmaceutical companies, academic research institutions, and innovative MedTech startups to design and implement solutions that tackle critical healthcare issues and democratize access to health.About the RoleAs a Customer Director, you will be pivotal in growing our most significant accounts. You will serve as a strategic partner to our Life Sciences clients, empowering them to enhance their operations and engagement with end-users through AI-driven decision-making. Leading a high-performing team of delivery and engagement specialists, you will manage complex commercial negotiations, ensure the successful rollout of state-of-the-art Applied AI solutions, and cultivate essential relationships that establish Faculty as a global leader in AI-driven transformation.
Join AECOM as a Track Design Responsible Engineer, where you will play a pivotal role in shaping railway infrastructure projects. You will be responsible for the design and implementation of track systems, ensuring quality and compliance with industry standards. Collaborate with a dynamic team of professionals and contribute to innovative engineering solutions for our clients.
Full-time|From £44.3K/yr|On-site|London, England, United Kingdom
Salary: Starting from £44,340 + benefitsRole Duration: PermanentOverview - What You Will AchieveThe Academy of Medical Sciences’ FORUM serves as a neutral, independent platform that unites leaders from research, industry, the health system, charities, and government. This collaboration aims to share insights, exchange evidence, and devise solutions to the complex challenges faced in health and life sciences. Key priorities for this role include:Enhancing health outcomes both in the UK and internationally.Mobilizing the UK health research system to translate discoveries into practical applications.Positioning the UK as the premier destination for medical science careers.As a Senior Policy Officer, you will play a crucial role in shaping and delivering a high-impact cross-sector program, ensuring that the Academy convenes the right stakeholders at the right time and on critical issues. In the upcoming year, your focus areas may include prevention and early detection, leveraging clinical evidence to accelerate the translation of discoveries to patient impacts, promoting the inclusion of underrepresented groups in research, and exploring the role of AI and data in biomedical sciences.Your responsibilities will include leading a portfolio of policy meetings and workshops, producing influential outputs, and fostering relationships within the FORUM network. You will leverage evidence, stakeholder insights, and sound judgment to guide decisions on the Academy's strategic focus, maximizing impact while upholding the high standards and values that define our work.This position presents a unique opportunity to influence discussions across the life sciences field and contribute to improving health through evidence-informed policy initiatives.Role Responsibilities - What You Will DoPolicy Insight and Cross-Sector ContributionAssist the FORUM Policy Manager in developing an annual program aligned with organizational priorities and emerging health challenges.Utilize evidence and stakeholder insights to identify areas where cross-sector collaboration can deliver the most value.Contribute to enhancing the Academy’s reputation as a leading, evidence-driven convener on complex health issues.Program Oversight & DeliveryOversee the planning and execution of FORUM policy meetings, workshops, and events (in-person, hybrid, and digital), ensuring smooth operations, high-quality content, and an exceptional experience for all participants.Create briefing materials, agendas, and meeting reports that clearly synthesize evidence and stakeholder perspectives.Proactively identify and manage risks, ensuring events are inclusive, accessible, and delivered to the highest standard.
About GoCardlessAt GoCardless, we are pioneers in global bank payment solutions. More than 100,000 businesses, ranging from innovative start-ups to well-established brands, trust us to facilitate seamless payment collections and transfers through direct debit, real-time payments, and open banking.With an impressive annual processing volume of over US$130bn across 30+ countries, we empower our clients to manage both recurring and one-off payments effortlessly, eliminating the hassle of chasing payments and costly fees. Our advanced AI-driven solutions enhance payment success rates and combat fraud effectively. By leveraging open banking connections with over 2,500 banks, we enable our customers to make faster and more informed financial decisions.Headquartered in the UK, with offices in London and Leeds, we also have a presence in Australia, France, Ireland, Latvia, Portugal, and the United States.At GoCardless, we prioritize support and inclusivity. Our hiring process is designed to be accessible to all candidates. If you require any adjustments or assistance, please contact your Talent Partner — we are here to support you!We believe that potential outweighs perfection; if you are excited about this opportunity, we encourage you to apply!The RoleData is integral to our mission. We utilize bank account data to create high-value, intelligent payment solutions that enhance payment success and prevent fraud.As the Data Science Manager in our Payment Intelligence team, you will collaborate with Software Engineers, Product Managers, and Designers to convert groundbreaking ideas into reality. You will oversee the entire lifecycle of our algorithms, from initial conception to production-ready code that fuels our global payment network.At GoCardless, our tech stack revolves around Google Cloud Platform and Vertex AI, fostering a high-performance environment for innovation. Our Data Scientists work at the intersection of Python, SQL, and BigQuery to develop and deploy scalable, high-performance models.
Join our dynamic team at duffel as a Customer Success Manager in London, where you will play a pivotal role in ensuring our clients achieve maximum value from our innovative travel technology platform. You will be responsible for developing strong relationships with our customers, understanding their goals, and proactively managing their success journey.Your efforts will not only enhance customer satisfaction but will also contribute to the overall growth of our business. If you are passionate about enhancing customer experiences and driving success, we would love to hear from you!
Unily is seeking a Senior Delivery Manager to spearhead intricate and strategic client implementations. This pivotal role requires you to guide and oversee multiple project teams in regions including North America and EMEA. As a key member of our Professional Services Delivery team, you will report directly to the Director of Professional Services Delivery. Your mission will be to ensure delivery excellence, refine delivery processes, and achieve consistent project success across a diverse client portfolio. The ideal candidate will bring advanced project management skills, strategic insight, and effective leadership to drive remarkable client outcomes and operational efficiency across our delivery organization.
Join the team as a Cafe Supervisor at the renowned Science Museum. In this pivotal role, you will oversee daily operations, manage staff, and ensure an exceptional dining experience for all visitors. Your leadership will be crucial in maintaining our high standards of service and quality.
At Kpler, we are committed to guiding our clients through the complexities of global markets. By streamlining trade information and delivering insightful data, we empower businesses in the commodities, energy, and maritime sectors to make informed choices.Since our inception in 2014, our mission has been to provide unparalleled intelligence through intuitive platforms. Our diverse team of over 700 professionals from more than 35 nations work diligently to convert complex data into strategic insights, ensuring our clients maintain a competitive edge in a fast-evolving market. Join us to harness cutting-edge innovation for transformative results and experience exceptional support on your path to success.As a Customer Success Manager at Kpler, you will play a pivotal role in helping customers realize their objectives. This will require a deep understanding of user needs and comprehensive knowledge of Kpler's offerings. Every day presents new challenges and opportunities for a Kplerian CSM!
