Customer Success Manager - Mid Market

BobyardSan Francisco

On-site Full-time $110K/yr - $130K/yr

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Experience Level

Manager

Qualifications

Ideal candidates will possess:A Bachelor’s Degree or equivalent experience. A proven track record in customer success or a related field. Strong analytical skills and attention to detail. Excellent interpersonal skills, with a customer-centric approach.

About the job

At Bobyard, we are experiencing rapid growth, having more than doubled our revenue month-over-month in recent months. To support our expanding customer base, we are in search of a dedicated Customer Success Manager to become a trusted partner for our clients. In this role, you will oversee customer training, adoption, retention, and expansion within your portfolio, primarily focusing on mid-market construction firms in landscaping and related sub-industries.

Your primary responsibility will be to ensure that our clients reach their desired business outcomes with our innovative product.

Key Responsibilities:

Establish success metrics with customers and facilitate their onboarding process.
Manage client relationships proactively, identifying opportunities to enhance value.
Provide valuable feedback to product and engineering teams while collaborating on new launches.
Encourage upselling opportunities, gather testimonials, and develop case studies.
Create customer success playbooks, support materials, and workflows.

Desired Attributes:

Kind, humble, and relentless with a focused approach.
Tech-savvy with excellent communication skills, capable of teaching customers to effectively use our technical product.
A knowledge seeker with the ability to quickly grasp product and industry applications.
Strong presentation skills, with experience presenting to leadership (business cases, QBRs, pitches, etc.).
Demonstrated passion and work ethic; startups present unique challenges.
A willingness to go above and beyond to achieve success.
Strategically and creatively minded; able to think outside the box to solve problems.
Bonus: Familiarity with tools like Zapier, CRM Automations, or Agents in a customer support role.

Benefits:

Competitive salary of $110k-$130k OTE, including commission and performance-based bonuses.
Collaborative opportunities with sales, product, design, and engineering teams.
Join a dynamic team within a rapidly growing company.
This is a unique opportunity to be among the early team members of the customer success department, influencing processes and systems to shape the future of customer success.

This is a full-time, in-person position located in San Francisco.

About Bobyard

Bobyard is a cutting-edge company dedicated to providing innovative solutions for the construction industry, particularly in landscaping. Our commitment to customer success and rapid growth sets us apart as a leader in our field.

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