Customer Success Manager, mParticle EMEA

RoktLondon, England, United Kingdom

On-site Full-time $76K/yr - $119K/yr

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Experience Level

Manager

Qualifications

To excel in this role, candidates should demonstrate the following:Proven experience in customer success management, preferably in a SaaS environment. Strong understanding of customer data platforms and their applications. Excellent communication and interpersonal skills to build relationships with stakeholders at all levels. Ability to analyze data and provide insights that drive customer engagement and satisfaction. Experience in identifying upsell opportunities and driving product adoption.

About the job

Location: London, England, United Kingdom

About Rokt and mParticle

Rokt leads in ecommerce technology, delivering real-time relevance at critical moments for customers around the world. The company’s AI-driven platform and broad ecommerce network support billions of transactions and connect hundreds of millions of customers. Rokt is trusted by major global brands.

mParticle by Rokt is a customer data platform that helps global brands create personalized experiences across devices. With an end-to-end streaming architecture, mParticle enables businesses to engage customers in meaningful ways. The merger of mParticle and Rokt in January 2025 will further expand capabilities, using AI and machine learning to support over 6.5 billion transactions and reach 400 million customers worldwide.

Role Overview

The Customer Success Manager (CSM) for mParticle by Rokt will manage key customer accounts, including some of the world’s most recognized consumer brands. The CSM team plays a central role in building and expanding relationships at all levels within client organizations. This position focuses on supporting high-revenue, large-scale clients across international markets.

What You Will Do

Manage and nurture relationships with premier customer accounts.
Engage regularly with key stakeholders to understand their business strategies and objectives.
Drive the adoption and expansion of data-driven use cases across client organizations.
Promote platform products and features to help clients achieve their goals.
Communicate the value of the enterprise platform clearly and effectively.

What We Look For

Experience supporting high-revenue, large-scale clients, ideally on an international level.
Strong understanding of client organizations and their business strategies.
Ability to engage with stakeholders at multiple levels.
Skill in identifying customer needs and aligning solutions to business goals.
Clear, effective communication about platform value and features.

Growth and Compensation

Rokt offers transparent career development with clearly defined paths and competitive compensation. Growth is based on skill and achievement, and team members are encouraged to advance performance and explore new possibilities.

About Rokt

Rokt is at the forefront of ecommerce innovation, dedicated to enhancing customer experiences through our robust technology solutions. Our commitment to leveraging data and AI ensures that we remain a trusted partner for leading global brands, facilitating billions of transactions and creating meaningful connections with consumers.

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Customer Success Manager, mParticle EMEA

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Full-time|$76K/yr - $119K/yr|On-site|London, England, United Kingdom

Location: London, England, United Kingdom About Rokt and mParticle Rokt leads in ecommerce technology, delivering real-time relevance at critical moments for customers around the world. The company’s AI-driven platform and broad ecommerce network support billions of transactions and connect hundreds of millions of customers. Rokt is trusted by major global brands. mParticle by Rokt is a customer data platform that helps global brands create personalized experiences across devices. With an end-to-end streaming architecture, mParticle enables businesses to engage customers in meaningful ways. The merger of mParticle and Rokt in January 2025 will further expand capabilities, using AI and machine learning to support over 6.5 billion transactions and reach 400 million customers worldwide. Role Overview The Customer Success Manager (CSM) for mParticle by Rokt will manage key customer accounts, including some of the world’s most recognized consumer brands. The CSM team plays a central role in building and expanding relationships at all levels within client organizations. This position focuses on supporting high-revenue, large-scale clients across international markets. What You Will Do Manage and nurture relationships with premier customer accounts. Engage regularly with key stakeholders to understand their business strategies and objectives. Drive the adoption and expansion of data-driven use cases across client organizations. Promote platform products and features to help clients achieve their goals. Communicate the value of the enterprise platform clearly and effectively. What We Look For Experience supporting high-revenue, large-scale clients, ideally on an international level. Strong understanding of client organizations and their business strategies. Ability to engage with stakeholders at multiple levels. Skill in identifying customer needs and aligning solutions to business goals. Clear, effective communication about platform value and features. Growth and Compensation Rokt offers transparent career development with clearly defined paths and competitive compensation. Growth is based on skill and achievement, and team members are encouraged to advance performance and explore new possibilities.

Apr 20, 2026

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Customer Success Manager - Dedicated (f/m/d)

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Full-time|On-site|London, England, United Kingdom

About the OpportunityAs a Customer Success Manager for EMEA at Contentful, you will engage directly with our customers across the EMEA region to ensure they derive maximum value from our platform. In this role, you will serve as a trusted advisor, guiding clients towards achieving their technical and business objectives while fostering retention and growth for Contentful. Your collaboration with our sales, partnerships, and professional services teams will be pivotal in amplifying customer feedback to our internal teams.This position is slated to commence in our financial Q4, and we are eager to connect with candidates who can potentially start between November and December.Your ResponsibilitiesDevelop and maintain strong relationships across a diverse portfolio of approximately 25-30 enterprise accounts, embodying the role of a trusted advisor.Guide new customers to align and meet value expectations from the outset.Understand and prioritize customer needs with Contentful, capturing and communicating KPIs and outcomes along a defined path to success.Promote product adoption, enhance customer satisfaction, and influence customer health scores positively.Conduct effective customer Business Reviews aligned with customer-defined goals.Proactively identify and mitigate risks within your portfolio.Lead renewal discussions with Contentful's most significant and strategic clients.Confidently negotiate pricing and contract terms with procurement teams in top Fortune 20 companies.Ensure timely renewals and provide accurate forecasts to leadership on a weekly basis.Design and implement customer close plans for renewals.Translate customer insights into actionable feedback for our product and go-to-market teams, tracking progress in collaboration with product managers.Be prepared to travel approximately 25% annually for customer onsite meetings.

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