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Experience Level
Experience
Qualifications
Proven experience in customer success, account management, or a related field. Strong understanding of public sector operations and challenges. Excellent communication and interpersonal skills. Ability to analyze data and translate insights into actionable strategies. Proficiency in using CRM tools and customer success platforms. Problem-solving mindset with a customer-first approach.
About the job
Box Inc. is seeking a Customer Success Manager focused on the Public Sector in San Francisco, CA. This role centers on helping government and public sector clients reach their goals with the Box platform. The position involves working directly with clients to understand their needs, address challenges, and ensure they get real value from our products.
What You Will Do
Develop and maintain strong relationships with public sector customers
Collaborate with clients to identify challenges and recommend effective solutions
Provide product training and guidance to help clients use Box effectively
Advocate for customer needs within Box, ensuring their feedback is heard
Work to drive customer satisfaction, engagement, and retention
Success Measures
High levels of client engagement
Strong customer retention rates
Overall customer satisfaction
About Box Inc.
Box Inc. is a leading cloud content management platform that empowers organizations to securely collaborate and share information. We are committed to innovation and helping businesses, especially in the public sector, leverage technology to improve their operations. Join us and be part of a dynamic team that values creativity, diversity, and excellence.
Full-time|On-site|San Francisco, CA | New York City, NY | Washington, DC
We are seeking a skilled Contracts Manager to join our dynamic team at Anthropic. In this pivotal role, you will oversee and manage contracts within the public sector, ensuring compliance and efficient execution. You will work closely with cross-functional teams to support our mission of advancing AI technology responsibly.
Full-time|$133.5K/yr - $213.6K/yr|Hybrid|San Francisco, California, United States
Become a Force for Good at Axon.At Axon, our mission is to Protect Life. We are innovators, tackling the most pressing safety and justice challenges in society through our suite of devices and cloud software. Just like our products, we believe in teamwork and the power of diverse perspectives from our customers, communities, and each other.Life at Axon is dynamic, demanding, yet fulfilling. Here, you will take initiative and drive impactful change. Experience continuous growth as you dedicate yourself to a mission that truly matters at a company that values you.Your ImpactAs the Public Sector Contract & Partner Strategy Lead, you will architect and execute strategies that facilitate scalable procurement and partner-driven growth for our U.S. Public Sector operations. By enhancing our state and cooperative contract portfolio, activating significant commercial partnerships, and proactively addressing procurement challenges for new products, you'll streamline the buying process, broaden market access, and accelerate revenue generation. This position operates at the convergence of Sales, Legal, Product, Finance, and Government Affairs, translating go-to-market initiatives into actionable contracting and commercialization frameworks that yield measurable growth.
Full-time|$213.9K/yr - $341.6K/yr|On-site|San Francisco, CA; St. Louis, MO; New York, NY; Washington, DC
Join Scale AI, a leader in artificial intelligence solutions, as we rapidly expand our Public Sector division. Our mission is to empower government agencies in leveraging AI for national security and public operations. We are seeking a proactive Field Engineering Manager to lead our field engineering teams on federal AI projects. In this pivotal role, you will have a direct impact on significant revenue growth by fostering strong relationships with our key public sector clients and ensuring their satisfaction and loyalty to Scale AI. This position is perfect for a technical leader who enjoys team management while remaining engaged with cutting-edge technology and solving impactful challenges within the U.S. government.As a Field Engineer, you will be a software engineering generalist, skilled in client engagement and adept at translating ambiguous requirements into robust, production-grade solutions alongside our Product, Engineering, and Delivery teams. You will possess a deep understanding of Scale's products and codebase, as well as a broad technical knowledge of Generative AI systems, APIs, networking, and data engineering. Your ability to build strong relationships and manage projects will be crucial as you deliver technical solutions and nurture your team’s growth.Your role will encompass a balance of technical planning and execution (50%) alongside people management and team development (50%), overseeing a team of 6-8 engineers. You will collaborate across functions with product, engineering, security, and delivery teams to ensure compliance with federal regulations and security standards.Daily Responsibilities:Engage with customers in field engineering, focusing on technical development and solution delivery (50%)Manage and mentor a growing engineering team (50%)Key Responsibilities:Recruit and build a high-performing engineering team.Enhance engineering productivity through guidance, mentorship, and technical leadership on Generative AI projects.Collaborate with cross-functional teams to design and execute a strategic roadmap based on customer needs.Work directly with clients to identify their challenges and convert them into tailored workflows using Scale's platform.Be open to approximately 25% travel or potential relocation to key customer locations.Collaborate with cross-functional teams to define the vision for backend solutions tailored to government agency requirements.
Role Overview Box Inc. is seeking a Customer Success Manager focused on the Public Sector in San Francisco, CA. This role centers on helping government and public sector clients reach their goals with the Box platform. The position involves working directly with clients to understand their needs, address challenges, and ensure they get real value from our products. What You Will Do Develop and maintain strong relationships with public sector customers Collaborate with clients to identify challenges and recommend effective solutions Provide product training and guidance to help clients use Box effectively Advocate for customer needs within Box, ensuring their feedback is heard Work to drive customer satisfaction, engagement, and retention Success Measures High levels of client engagement Strong customer retention rates Overall customer satisfaction
Full-time|$273.7K/yr - $341.6K/yr|On-site|San Francisco, CA; St. Louis, MO; New York, NY; Washington, DC
As the Mission Software Engineering Manager for Scale AI’s rapidly growing Public Sector division, you will be a pivotal member of our innovative Federal Engineering team. In this role, you will help government agencies leverage AI for essential national security, defense, and public missions. Your expertise will be vital in designing and implementing robust solutions that seamlessly integrate with our scalable, high-performance platform, enabling our customers to enhance their workflows effectively.Key Responsibilities:Build and mentor a high-performing engineering team dedicated to Generative AI projects.Boost engineering efficiency by providing technical leadership and guidance.Work collaboratively with cross-functional teams to define and execute a strategic roadmap.Engage directly with customers to translate their challenges into actionable features within Scale’s platform.Be prepared for approximately 25% travel or potential relocation to key customer locations.Partner with cross-functional teams to create backend solutions tailored for government agencies operating in secure environments.Oversee end-to-end data integrations, ensuring seamless synchronization between customer data and Scale’s platform.Deploy and maintain Scale software solutions on customer sites.Collaborate closely with customers to develop features that drive satisfaction and loyalty.Construct reliable backend systems that empower customers to accelerate their AI initiatives.Actively participate in customer engagements, working with stakeholders to comprehend requirements and deliver innovative solutions.This position requires a current TS/SCI security clearance or the capability to obtain one.
Full-time|Remote|Remote (Atlanta, Austin, San Francisco, Seattle)
About Ditto Ditto builds technology that keeps data connected at the edge, no matter the network conditions. Our peer-to-peer synchronization engine helps developers create real-time applications that work reliably, even in stadiums, airplanes, or remote military bases where internet access is limited or unavailable. With over $145 million in funding and partnerships with organizations like Chick-fil-A, Delta Airlines, and the U.S. military, Ditto supports mission-critical operations in aviation, retail, travel, hospitality, and defense. As a fast-growing startup, we value a diverse and inclusive team to help solve complex connectivity challenges worldwide. Role Overview Ditto is looking for an experienced Engineering Manager to lead our Forward Deployed Engineers (FDE) team, focusing on public sector clients. This is a customer-facing leadership role that blends technical depth with enterprise project delivery. The FDE team works closely with key customers, tackling integration challenges, building proof-of-concepts, supporting adoption, and channeling customer needs back to Ditto’s product and engineering groups. The manager will mentor engineers and act as a technical partner, helping Ditto deliver strong results in complex public sector environments. What You Will Do Lead, develop, and retain a team of Forward Deployed Engineers supporting enterprise and public sector customers. Set high standards for technical quality and customer engagement within the FDE team. Work closely with Sales, Customer Success, and Product teams to align engineering efforts with strategic account goals. Provide hands-on technical guidance on Ditto integrations, edge deployments, and architecture, including air-gapped, disconnected, and classified environments. Oversee project delivery: define scopes, manage workloads, remove blockers, and help clients achieve their objectives. Lead recruitment, onboarding, and career growth for FDE team members. Develop scalable processes, playbooks, and tools to improve team efficiency as the customer base grows. Champion the technical needs of public sector customers within Ditto. Location Remote. Candidates based in Atlanta, Austin, San Francisco, or Seattle are encouraged to apply.
Full-time|$154.4K/yr - $257K/yr|On-site|San Francisco, CA; St. Louis, MO; New York, NY; Washington, DC
Scale AI develops AI systems that support critical decision-making for organizations around the world. The Public Sector team partners with government agencies to bring AI solutions to important public missions. Role overview The Product Manager for Public Sector GenAI Test & Evaluation leads the vision and planning for Scale AI’s evaluation capabilities. This position manages the T&E technology stack, which is central to measuring, improving, and validating the performance of AI applications. The work often requires handling high-stakes and unpredictable scenarios. What you will do Set the direction and oversee development of the test and evaluation infrastructure for public sector AI projects. Collaborate with engineering teams to identify technical issues and translate them into clear action plans. Work closely with both commercial and government teams to define requirements, ensuring evaluation services meet strict standards. Continuously refine the technology stack so machine learning teams can enhance performance and reliability. Share key performance insights with stakeholders throughout the organization. Locations San Francisco, CA St. Louis, MO New York, NY Washington, DC
Role Overview Virtru is hiring a Senior Customer Success Manager to support clients in the Global Public Sector. This hybrid role is based in San Francisco, CA. What You Will Do Lead client relationships, focusing on the needs of public sector organizations worldwide. Work closely with customers to boost satisfaction and encourage adoption of Virtru's data protection products. Partner with teams across the company to help clients reach their goals and realize the full value of Virtru's technology.
We are seeking a skilled and dedicated Construction Project Manager to join our team at Turner Townsend, specializing in the public sector. In this role, you will oversee a variety of construction projects, ensuring they are completed on time and within budget while meeting the highest quality standards. You will collaborate with stakeholders, manage project teams, and drive project success through effective planning and execution.
Full-time|Hybrid| Honolulu, HI; Seattle, WA; San Diego, CA; San Francisco, CA - Hybrid
Join Virtru as a Senior Customer Success Manager in our Global Public Sector team, where you will play a crucial role in driving customer satisfaction and success. You will engage with key stakeholders, ensuring that our solutions align with their needs and deliver maximum value. This is an exceptional opportunity to contribute to the growth of our organization while working in a hybrid environment.
Join the Zip RevolutionZip is at the forefront of transforming enterprise procurement through our cutting-edge AI platform, designed for seamless collaboration between humans and AI agents. Our technology optimizes procurement processes across teams, tools, and suppliers, empowering organizations to acquire essential resources and drive rapid innovation.We are proud to have the trust of industry leaders such as T-Mobile, OpenAI, AMD, Mars, and Dollar Tree, collectively saving over $8 billion and managing more than $500 billion in expenditures. Our diverse team comprises visionary product leaders from major companies like Apple, Airbnb, and Meta, alongside seasoned procurement experts from high-profile organizations including United Health, Sanofi, and NASA.With strong backing from notable investors including Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has successfully raised $371 million and currently holds a valuation of $2.2 billion. Our achievements have garnered recognition from Forbes Fintech 50, Fast Company’s Most Innovative Companies, and LinkedIn’s Top Startups.Your OpportunityAs a Business Development Representative (BDR) focused on the State & Local Government (SLED) sector, you will play a pivotal role in generating new business opportunities within government agencies and public sector organizations. Your responsibilities will involve strategic outbound prospecting to build a robust pipeline.This role is ideal for individuals who possess a keen interest in public sector procurement processes and are eager to contribute to our mission of simplifying complex purchasing tasks in highly regulated environments. Join us as we expand our influence in this dynamic market.
Full-time|$140K/yr - $290K/yr|On-site|San Francisco, CA; New York, NY; Honolulu, Hawaii, St. Louis, MO; Washington, DC
At Scale AI, we play an essential role in bringing cutting-edge AI technologies to life, spanning areas such as autonomous driving, drones, robotics, and advanced language models. Our partnerships with leading self-driving car and robotics machine learning teams, as well as major players in the generative AI sector, position us at the forefront of innovation. As our customer base expands, we are seeking a Field Engineer to spearhead our field engineering initiatives for federal AI projects. In this pivotal role, you will have the chance to significantly influence revenue generation by collaborating with our most important public sector clients and fostering long-lasting relationships that transform them into ardent advocates for Scale. Our Field Engineers are dedicated to ensuring that customers' experiences with our technology are seamless and optimized, paving the way for successful, enduring partnerships. They collaborate closely with Product, Engineering, and Operations teams to guide existing clients in constructing production-grade data pipelines. This is achieved by thoroughly understanding customer use cases and developing the necessary tools and documentation to support their scalable growth. Field Engineers are not only adept in Scale's products and codebase but also possess a solid technical foundation in web development, API usage, and managing large datasets. They excel at building relationships, project management, and are known for their engaging personalities. The ideal candidate is a versatile software engineer who thrives on direct client interaction, adept at transforming ambiguous requirements into sustainable solutions in close collaboration with Product and Engineering teams. This role sits at the convergence of customer delivery, product development, and engineering, providing you with a diverse range of experience and allowing you to leverage both analytical and creative thinking. If this resonates with you, we encourage you to apply!
Full-time|Remote|Remote (Atlanta, Austin, San Francisco, Seattle)
About Ditto Ditto builds technology that keeps data moving reliably, even when networks are unreliable or unavailable. Developers use Ditto’s peer-to-peer synchronization engine to power real-time applications for places where connectivity is a challenge: stadiums, aircraft, and remote military bases. Trusted by organizations such as Chick-fil-A, Delta Airlines, and the U.S. military, Ditto supports mission-critical operations across aviation, retail, travel, hospitality, and defense. The company has raised over $145 million and continues to grow globally, with a strong commitment to diversity and inclusion. Role Overview: Senior Software Engineer – Public Sector This Senior Software Engineer (Forward Deployed Engineer) position focuses on supporting Ditto’s public sector users. The role centers on collaborating directly with key users, integrating Ditto’s technology into operational environments, and ensuring rapid, effective deployments. The engineer acts as a technical leader in the field, solving complex problems as they arise and serving as a bridge between users and Ditto’s core engineering team. Adaptability and comfort with ambiguity are essential, as is the ability to resolve issues quickly in high-stakes situations. What You Will Do ATAK Plugin Development: Lead the design, creation, and field deployment of custom ATAK (Android Team Awareness Kit) plugins. These plugins embed Ditto’s data synchronization into the primary situational awareness tools used by warfighters. Android-Native Integrations: Build and optimize Android applications and services for tactical end-user devices. Ensure these solutions work reliably in disconnected, intermittent, and low-bandwidth (DIL) conditions. Integration Architecture: Design the full integration between Ditto’s platform and the broader TAK ecosystem. Define data contracts, API boundaries, and synchronization patterns to enable smooth interoperability with third-party systems and services. Real-Time Issue Resolution: Serve as the first line of technical support, diagnosing and fixing application, integration, and data-flow issues as they happen in the field. Location Remote, with preference for candidates based in Atlanta, Austin, San Francisco, or Seattle.
Join Canva as the Sales Strategy & Operations Lead for our Public Sector division, where you will play a pivotal role in shaping our strategic direction and driving operational excellence. As a key member of our team, you will collaborate closely with cross-functional stakeholders to develop and implement effective sales strategies that enhance our presence in the public sector.Your expertise will guide the optimization of sales processes and drive data-driven decision-making. This position offers an exciting opportunity to make a significant impact in a dynamic environment.
Full-time|$162.4K/yr - $311K/yr|On-site|San Francisco, CA; St. Louis, MO; New York, NY; Washington, DC
As a Senior Software Engineer within the Public Sector team at Scale AI, you will play a pivotal role in creating foundational products that empower forward-deployed teams to develop advanced agentic capabilities across various domains. Your responsibilities will include designing and building robust systems to ingest and process federal datasets, facilitating real-time decision-making in challenging environments. Our innovative solutions encompass:Establishing multi-layered guardrails around autonomous agentsEnhancing data retrieval processes for agentsCoordinating fleets of asynchronous agentsAutomatically notifying users of data anomaliesProviding transparency into how agents reach their conclusionsIn this role, you will lead the development of either a vertical feature or a horizontal capability, from defining requirements in collaboration with stakeholders through to final implementation and acceptance.Your core responsibilities include:Designing and implementing scalable backend systems and distributed architectures tailored for Federal clients.Managing the entire feature development lifecycle, from requirement gathering to deployment on classified networks.Overseeing the orchestration of asynchronous agent fleets to fulfill mission objectives.Engaging directly with customers to translate their mission needs into actionable technical requirements.Maintaining communication with stakeholders to ensure that implementations meet established acceptance criteria.Conducting technical reviews and assessing potential risks within machine learning infrastructure and model serving.Influencing the platform roadmap by delivering technical specifications for Federal product solutions.
Full-time|On-site|Redwood City, CA, United States, San Francisco, CA, United States
Join Box Inc. as a Senior Solutions Engineer specializing in the Public Sector, where you will leverage your technical expertise to deliver innovative solutions that meet the unique needs of government and public organizations. In this role, you will collaborate closely with clients to understand their challenges and provide tailored solutions that enhance operational efficiency and drive digital transformation.
Join Cloudflare as a Senior Named Solutions Engineer specializing in the Public Sector. In this pivotal role, you will leverage your technical prowess and strong communication skills to deliver tailored solutions that meet the unique needs of governmental and public institutions. You will work collaboratively with various teams to drive successful outcomes and ensure that our clients receive the highest level of service and support.Your responsibilities will include engaging with stakeholders to understand their requirements, designing and implementing solutions, and providing ongoing technical guidance. You will also play a key role in educating clients about our products and services, ensuring they can maximize their use of our cutting-edge technology.
Full-time|$188.8K/yr - $362K/yr|On-site|San Francisco, CA; St. Louis, MO; New York, NY; Washington, DC
As a Staff Software Engineer focused on the public sector, you will play a pivotal role in developing essential software components that empower teams to create intelligent solutions across various domains. Your responsibilities will include designing systems that ingest and process federal datasets, facilitating real-time decision-making in complex environments. Our work involves pioneering innovative capabilities, such as:Establishing multi-layered guardrails for AI agentsEnhancing data retrieval processes for agentsCoordinating fleets of asynchronous agentsAutomatically notifying users of data anomaliesProviding insights into agent decision-making processesIn this role, you will lead the execution of both vertical features and horizontal capabilities, guiding fellow engineers in defining requirements in collaboration with stakeholders and navigating technical implementation trade-offs until stakeholder acceptance is achieved.Your key responsibilities will include: Leading feature integration within the Federal engineering team to maintain architectural integrity.Formulating the technical strategy for agentic guardrails, explanation mechanisms, and fleet orchestration.Ensuring system reliability and performance across varying security classifications and network types.Mentoring engineers in the requirement definition process and ensuring stakeholder alignment.Communicating high-level technical trade-offs and implementation strategies to senior government officials and Scale AI executive leadership.Shaping the long-term product strategy and technical roadmap for the Federal business unit.Advising on the architecture of AI-driven solutions for large-scale federal contracts.
Full-time|$216.3K/yr - $300.3K/yr|On-site|San Francisco, CA; New York, NY; Washington, DC
The Senior Machine Learning Engineer at Scale AI is tasked with harnessing advanced methodologies in generative AI, computer vision, reinforcement learning, and agentic AI to enhance our product offerings and streamline the customer experience in live environments. Our machine learning engineers utilize a robust internal infrastructure and unparalleled access to extensive datasets to drive significant improvements for our clients. As part of the Public Sector Machine Learning team, you will be at the forefront of deploying innovative models to critical government systems through groundbreaking products such as Donovan and Thunderforge. Our work encompasses various modalities, with a strong emphasis on large language models and computer vision. On the LLM front, we are developing sophisticated agentic systems designed to address intricate operational and planning challenges for government entities. This involves creating agent frameworks that interface with custom retrieval systems and production APIs, alongside evaluation tools for assessing and refining agent performance. Additionally, we are pioneering research in reinforcement learning for agentic LLMs, successfully deploying these innovations in real-world operational contexts. In the realm of computer vision, we are focused on training advanced models to boost labeling throughput and automate perception tasks. Our initiatives include developing large-scale fine-tuning pipelines, training models across diverse modalities, and creating adaptable vision foundation models to support a variety of defense applications.
Who We AreAt Twelve Labs, we are at the forefront of innovation, developing state-of-the-art multimodal foundation models that enable video comprehension akin to human understanding. Our models have set new benchmarks in video-language modeling, unlocking more intuitive and expansive capabilities that fundamentally reshape how we engage with and analyze diverse media formats.With an impressive funding of $107 million from Seed and Series A rounds, we are proudly supported by leading venture capital firms, including NVIDIA’s NVentures, NEA, Radical Ventures, and Index Ventures, alongside renowned AI pioneers such as Fei-Fei Li, Silvio Savarese, and Alexandr Wang. Our headquarters in San Francisco, complemented by a significant presence in the APAC region with offices in Seoul, highlights our dedication to spearheading global innovation.As a globally minded organization, we celebrate the uniqueness of each individual’s journey. The diversity in our cultural, educational, and personal experiences empowers us to continuously challenge conventional ideas. We seek passionate individuals driven by our mission, eager to make a difference as we expand the horizons of technology to transform the world. Join us in revolutionizing video understanding and multimodal AI.About the RoleThis position requires an active US Department of Defense or Intelligence Community TS/SCI clearance.We are looking for a distinguished Solutions Engineer to provide direct support to US public sector clients. In this capacity, you will serve as the essential link between Twelve Labs' advanced video understanding platform and critical government operations.You will not merely be a consultant presenting a pitch deck; instead, you will act as a technical owner responsible for delivering production solutions. You’ll analyze an agency's workflow on Monday, design a solution utilizing our video AI models by Wednesday, and deploy a working prototype by Friday.This role merges the independence of a startup engineer with the significance of aiding vital government missions. You will collaborate in small, agile teams and take full ownership of the execution of high-impact projects that serve the public interest.Candidates should be prepared to travel up to 10% annually for conferences, off-site meetings, and other business-related events as required. This position may necessitate participation in on-site interviews and/or completion of in-person onboarding processes.
