About the job
Why Join Our Team?
At SafetyCulture, we are a forward-thinking global technology company that goes beyond the typical corporate experience. With perks like catered lunches, engaging team events, and a pet-friendly office, our true value lies in the passion and dedication of our nearly thousand-strong team.
We strive to enhance the lives of our customers and improve our product every day. Here, you will frequently hear, “Let’s give it a shot,” as we embrace innovation and creativity to solve real-world problems.
Our mission is to empower the 3 billion people who drive the world forward, be it factory operators, baggage handlers, truck drivers, or store assistants. We possess the scale and innovative spirit of a major tech firm while avoiding the pitfalls of bureaucratic red tape.
Every team member is vested in our success through equity, ensuring that as we grow, so do you. We acknowledge our imperfections, but our next growth phase is focused on smart scaling, operational maturity, and a strong emphasis on AI.
If the thought of impactful tech without the corporate fuss excites you, you’ll thrive here.
The Role
As a Customer Success Manager (CSM) - Scaled, your primary responsibility will be to manage a portfolio of over 100 customers, ensuring their ongoing success with SafetyCulture. Your role will focus on enhancing customer retention, adoption, and growth through insightful data analysis and scalable engagement strategies. You will collaborate closely with cross-functional teams to elevate customer experiences and drive measurable business outcomes.
