Customer Success Manager - Teleophthalmology (H/F)

TessanParis, Île-de-France, France

On-site Full-time

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Experience Level

Manager

Qualifications

Candidate Profile: We are searching for a dynamic Customer Success Manager – Teleophthalmology who possesses:Strong communication and interpersonal skills to effectively manage relationships with partners. A background in customer success or a related field, preferably within healthcare or telemedicine. Proficiency in data analysis to drive performance improvements. Problem-solving abilities and a proactive attitude towards customer satisfaction. Experience in the optical field is a plus but not mandatory.

About the job

Key Responsibilities:

As the Customer Success Manager – Teleophthalmology, you will be the primary point of contact for our network of partner opticians and the steward of our teleophthalmology service performance:

Manage and engage a portfolio of partner opticians through effective onboarding, support, and loyalty initiatives.
Drive the adoption, usage, and optimization of Tessan’s teleophthalmology solutions.
Act as the main reference for service offerings, including business coordination, usage guidance, support coordination, and partnership engagement.
Oversee customer satisfaction, handle complaints, and resolve issues in collaboration with internal teams.
Identify development opportunities such as upselling, new usage, and partnership growth.
Monitor performance metrics, ensure reporting, and recommend continuous improvement actions.

About Tessan

Tessan is at the forefront of telemedicine innovation, striving to enhance healthcare accessibility across France. By leveraging technology, we are committed to bridging the gap in medical services, ensuring timely access to care for all.

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