Customer Success Manager - Teleophthalmology (H/F)

TessanParis, Île-de-France, France

On-site Full-time

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Profile: We are looking for a future Customer Success Manager – Teleophthalmology (H/F) who is passionate about enhancing customer experiences and has a strong background in client management, preferably in a healthcare or tech environment. You should be proactive, solution-oriented, and possess excellent communication skills.

About the job

About Us:
Tessan is an innovative French startup dedicated to telemedicine, aiming to address medical desertification across France. With over 1,600 devices successfully deployed in less than 7 years, we are just getting started! Our mission? To ensure that every French citizen has access to a doctor within 15 minutes of their home. As part of our expansion, we are looking for a Customer Success Manager - Teleophthalmology to join our team!

Responsibilities:

As a Customer Success Manager – Teleophthalmology (Opticians), you will be the key point of contact for our partner opticians and the guardian of the teleophthalmology service performance:

Manage and engage a portfolio of partner opticians: onboarding, support, and retention.
Ensure the adoption, usage, and optimization of Tessan's teleophthalmology solutions.
Be the reference point for the service: business aspects, usage insights, support coordination, and partnership engagement.
Drive customer satisfaction, handle complaints, and resolve issues in collaboration with internal teams.
Identify growth opportunities (upsells, new usage scenarios, partnership expansion).
Monitor performance, ensure reporting, and propose continuous improvement actions.

About Tessan

Tessan is a forward-thinking French startup that leverages telemedicine technology to bridge healthcare gaps across the nation. With a commitment to making healthcare accessible, Tessan has quickly become a leader in the field, driven by innovation and a mission to combat medical deserts in France.

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