Customer Success Manager with Top Secret Clearance

At Appian, we embody the values of Intensity and Excellence. Our commitment to high standards ensures that we approach every challenge with ambition and accountability. Join our passionate team dedicated to achieving remarkable results together.The Principal Security Analyst plays a pivotal role in guiding federal clients in the design, implementation, and m…

At Appian, our core values of Intensity and Excellence shape everything we do. We set ambitious standards and strive to meet them, ensuring that our work reflects quality and care. Every challenge is approached with a spirit of commitment, and we hold ourselves accountable to achieve outstanding results. Joining Appian means becoming part of a passionate team dedicated to tackling complex challenges together.We are committed to supporting our federal customers by delivering innovative solutions using our cutting-edge cloud-based platform technology. As part of our Customer Success organization, you will collaborate closely with federal clients, advising them on the architectural design and implementation of Appian-based solutions. We are seeking a skilled Solution Architect to help expand our federal business and work directly with customers to design integrated solutions and compelling offers.In this role, you will serve as a pivotal technical leader within the Appian Customer Success team, acting as a trusted technical advisor to our clients. Your responsibilities will include defining advanced, integrated solutions that leverage Appian’s platform technology to meet our customers' unique mission needs. You will stay attuned to market trends, lead the innovation and development of solutions that address customer demands, and maintain Appian's position as a market leader. Additionally, you will provide consultation to our clients on their programs and projects, driving quality and innovation. The ideal candidate will possess exceptional technical, product, and business acumen to ensure the success of our customers and partners, along with experience in Business Process Management (BPM) and/or business systems.This position is based at our headquarters in McLean, VA. At Appian, we believe that in-person collaboration is essential for achieving our mission. Employees in this position are expected to work in the office 4-5 days a week to cultivate a collaborative culture, allowing us to thrive on shared ideas and teamwork while maximizing the opportunity to connect with the exceptional individuals across Appian. While in-person interactions with customers are a priority, we also recognize that the office environment fosters more opportunities to celebrate successes, collaborate efficiently, and build strong inter-team relationships.To excel in this role, you will:Guide customers on the technical design, architecture, and implementation of Appian solutions within their private cloud or on-premise hosting solutions, as well as integrating Appian’s government cloud offerings with their infrastructures.

The DevOps Engineer II role at Appian centers on improving cloud infrastructure and streamlining deployment processes. Based in McLean, Virginia, this position works closely with colleagues from various departments to support the delivery of solutions that help the business run more efficiently. Role overview This role focuses on automating deployment workflows and applying established practices to manage and enhance cloud environments. Collaboration with cross-functional teams is a key part of daily work, ensuring that infrastructure changes align with business needs. What you will do Support the development and deployment of solutions aimed at increasing business efficiency Work with team members to improve and maintain cloud infrastructure Automate deployment processes using industry best practices Location This position is based in McLean, Virginia.

Appian’s Customer Success team is looking for a Solution Architect to design and deliver low-code solutions for federal clients. This position is based in McLean, Virginia, and requires working onsite at Appian’s headquarters five days a week. In-person collaboration is a key part of the company’s approach, supporting teamwork and shared achievement. Role overview The Solution Architect partners with federal customers to understand their mission requirements and business challenges. Using Appian’s cloud-based platform, this role crafts integrated solutions and delivers proposals tailored to complex needs. The work involves both technical leadership and direct client engagement to ensure quality outcomes. What you will do Serve as a technical leader and trusted advisor for federal clients Design and define solutions built on the Appian platform Consult with clients to clarify project goals and guide implementation Monitor market trends to inform new offerings Create proposals that address client needs and reinforce Appian’s market position Collaborate with colleagues to support customer and partner success Who thrives in this role People who combine technical, product, and business knowledge Those with experience in BPM (Business Process Management) or business systems Individuals who enjoy consulting, problem-solving, and working directly with clients

Appian is hiring a Technical Consultant for the Customer Success team at its McLean, Virginia headquarters. This position focuses on building software solutions for commercial clients using the Appian platform. Consultants partner with customers after the sale, helping guide projects from early planning through to delivery and launch. What you will do Lead software and AI solution projects from gathering requirements to deployment. Work in an agile setting to understand client business processes and technical needs. Design and implement relational data models tailored to client requirements. Develop APIs to integrate with existing client systems. Explore and apply AI capabilities, including Appian’s AI tools like retrieval augmented generation (RAG), agentic workflows, prompt engineering, and generative models. Collaborate with client technical teams and business users throughout the project lifecycle. Help clients gain the skills to build and maintain their own process applications. Work environment This role is based onsite at Appian’s McLean, VA headquarters. In-person teamwork is central to the company’s culture. Technical Consultants are expected to work in the office 4-5 days per week to support collaboration and idea sharing across teams. Values Appian’s culture values intensity and high standards. The team aims for ambitious goals and consistently delivers quality work. Problem solving, determination, and accountability shape how the group approaches each challenge.

At Appian, we embody the principles of Intensity and Excellence. Our commitment to high standards ensures that we deliver quality in every aspect of our work. We tackle challenges with ambition and hold ourselves accountable to achieve outstanding results. Joining Appian means becoming part of a dedicated team that strives to accomplish remarkable goals together. As a key member of our dynamic and collaborative Go-to-Market (GTM) Operations team, the Salesforce CRM Manager will oversee and drive all CRM-related projects and processes.This role is crucial in guiding the organization toward enhancing processes and efficiency within Salesforce. You will gather, document, and analyze business requirements to create data-driven solutions. You will be responsible for ensuring timely and high-quality delivery of software projects, encompassing Analysis, Design, Development, and Quality Assurance.This position is based at our headquarters in McLean, VA. At Appian, we believe in the power of in-person collaboration, which is vital to our mission of excellence. Employees in this role are expected to work in the office five days a week to foster a collaborative culture and celebrate our shared successes.Key Responsibilities:Administer and maintain daily CRM operations, including sales cases, user setup, custom objects, profiles and roles, workflow/process builder, visual flows, custom fields, validation rules, and page layouts.Collaborate with teams to draft specifications and frame Salesforce projects, ensuring alignment with the company’s daily operations and objectives for effective solution proposals.Analyze and report on CRM-specific data, becoming a Subject Matter Expert (SME) on Funnel/Pipeline information.Develop and support the creation of user guides and training materials for significant releases.Enhance GTM efficiency by addressing sales funnel bottlenecks through technology, including evaluating and implementing third-party solutions and managing the lifecycle of new technologies.

Role overview Appian is hiring a Senior Consultant with an active Top Secret Clearance to join the Customer Success team in McLean, Virginia. This team works directly with clients after the sale, guiding them through every stage of the software development life cycle on the Appian platform. The goal is to deliver business-critical solutions that help organizations operate more efficiently and stand out in their fields. What you will do Lead projects from initial definition through design, development, and implementation of custom software and AI solutions using the Appian platform. Work within agile teams to understand client business processes and technical requirements. Deploy new relational data models to production environments. Create APIs to integrate Appian with other systems. Identify and implement AI use cases with Appian’s AI tools, including retrieval-augmented generation (RAG), agentic workflows, prompt engineering, and recent generative models. Partner with client technical teams and business users throughout the software development life cycle, enabling them to build their own process applications. Who thrives in this role This position fits someone who brings both technical expertise and strategic thinking, enjoys working closely with clients, and aims to deliver strong results. Curiosity about AI and a willingness to tackle complex problems are important qualities for success on this team. Location This role is based in McLean, Virginia.

At Appian, our core values of Intensity and Excellence shape our identity. We uphold high standards in everything we do, ensuring that each endeavor is executed with precision and dedication. Embracing every challenge with ambition and commitment, we hold ourselves accountable to achieve outstanding results. As a member of the Appian team, you will join a passionate group that thrives on tackling ambitious goals together.Our Customer Success team is devoted to delivering exceptional outcomes for our clients. We swiftly generate mission-critical business impact and work closely with our customers to transform their innovative ideas into reality. By joining this team, you will receive the support and opportunities necessary to enhance your skills and advance in the consulting field.As an Associate Technical Consultant at Appian, you will design and implement web-based applications on the Appian platform to address our clients' business requirements. You will become a proficient user of our software, guiding clients from the initial implementation of business process management applications to scaling solutions across their enterprises. Throughout this journey, you will gain valuable hands-on experience in the project life cycle, mastering tasks such as defining requirements, launching new data models, building APIs and integrations, and collaborating directly with both business users and technical teams. This position offers an excellent opportunity for professional development and the chance to become a trusted advisor facilitating enduring digital transformation for our clients.This role is centered at our headquarters in McLean, VA. At Appian, we believe that in-person collaboration is crucial for fulfilling our mission of excellence. Therefore, individuals in this position are expected to work onsite 4 to 5 days per week, which fosters a culture of teamwork and shared ideas, maximizing opportunities to connect with the exceptional individuals at Appian. While our primary focus is on working directly with customers, we value the office environment for its ability to enhance collaboration and celebrate achievements.This position may involve work within the Public Sector, requiring a willingness to obtain a government-sponsored clearance and adhere to its responsibilities.

Join Appian as a Technical Delivery Manager and play a pivotal role in overseeing project delivery while ensuring the highest standards of excellence. In this role, you will leverage your experience to manage project teams, optimize workflows, and deliver innovative technical solutions to meet client needs. You will work closely with clients and stakeholders to ensure successful implementation of our cutting-edge software solutions.

Join Appian as a Principal Consultant focused on the Public Sector, where you will leverage your expertise to drive transformative solutions for government entities. In this pivotal role, you will collaborate with clients to optimize their operations and implement innovative strategies using Appian’s cutting-edge technology.

Join Appian as a Principal Technical Consultant where you will leverage your technical expertise to deliver innovative solutions for our clients. You will play a pivotal role in guiding project teams, ensuring successful implementations, and fostering client relationships. Your deep understanding of our platform will empower you to drive solutions that meet client needs effectively.

Join Appian as an Information Security Analyst on the Third Shift, where you will play a crucial role in safeguarding our digital assets and ensuring the integrity of our information systems. You will be responsible for monitoring security incidents, conducting risk assessments, and implementing security measures to protect sensitive data.

Role overview Appian Corporation is looking for a Procurement Business Analyst to join the team in McLean, Virginia. The position centers on strengthening procurement operations by examining current processes and supporting strategies to boost efficiency and manage costs. What you will do Work with colleagues from various departments to review and improve procurement workflows Examine procurement data to spot patterns and highlight opportunities for improvement Create insights that help shape procurement strategies Assist in rolling out process changes designed to make procurement more efficient and cost-effective

At Appian, we embody the principles of Intensity and Excellence. Our commitment to high standards drives us to deliver quality results in everything we do. With ambition and accountability, we tackle challenges together, ensuring that as a team, we achieve outstanding outcomes. By joining Appian, you become part of a passionate community dedicated to accomplishing ambitious goals.Are you eager to merge your tech enthusiasm with strategic problem-solving abilities? Our Customer Success team is dedicated to delivering exceptional results for our clients. We focus on creating significant business impacts swiftly, working closely with our customers to transform their visionary ideas into reality. Being part of the Customer Success team will empower you to enhance your skills and grow in the consulting domain.As a Technical Delivery Manager (TDM), you will play a pivotal role in achieving two key objectives: (1) ensuring clients realize remarkable business outcomes through our technology solutions and (2) fostering customer growth via technology insights, trusted relationships, and demonstrable success. TDMs are responsible for managing and delivering innovative solutions utilizing the Appian platform, overseeing all facets of agile delivery for Appian-led projects, including risk management and resolution of impediments. You will collaborate closely with sales representatives to stimulate growth within strategic accounts and integrated initiatives. Your efforts will encompass project management, account management, relationship building with clients and partners, financial oversight, opportunity evaluation, issue identification, project/use case definition, demand generation, service positioning, and account strategy—all conducted in collaboration with Appian Sales, Appian Partners, and other Customer Success team members, including Customer Success Managers (CSMs).This role is based at our headquarters in McLean, VA. Appian thrives on a culture of in-person collaboration, which we believe is fundamental to fulfilling our mission. Employees in this position are expected to be in the office 4 to 5 days a week to nurture that culture, ensuring we excel through shared ideas and teamwork while maximizing opportunities to connect with the exceptional people across Appian. Although in-person customer interactions are our priority, we recognize that an office environment fosters collaboration, celebration of achievements, and strong inter-team relationships.

At Appian, we embody the values of Intensity and Excellence. Our commitment to high standards ensures that every task is approached with dedication and quality. We face challenges with a spirit of ambition, holding ourselves and each other accountable to achieve superior results. By joining Appian, you become part of a dynamic team that strives to tackle difficult challenges collaboratively. As an Appian Product Engineer, you will bridge the gap between platform capabilities and product innovation. Your role will be pivotal in transforming complex business challenges into elegant, pre-packaged Appian applications. We seek creative thinkers who can develop high-performance, reusable products that set benchmarks for usability and efficiency in the enterprise landscape.This position is based at our headquarters in McLean, Virginia. At Appian, we thrive on in-person collaboration, which we believe is essential to our mission of excellence. Employees in this role are expected to work in the office five days a week to nurture our collaborative culture and maximize opportunities for shared ideas and teamwork.Key Responsibilities:Design and develop Appian applications that address intricate business use cases, ensuring optimal performance and showcasing the best of Appian.Create solutions that extend beyond individual clients, developing scalable products that can accommodate multiple clients within specific verticals.Engage in comprehensive application development, including database management, user experience, and tools that facilitate high-quality Appian applications.Utilize your knowledge of data structures, algorithms, and design patterns to craft solutions employing Appian frameworks (SAIL, Process Models, Rules, Expressions, and all Appian Objects), alongside basic full-stack and mobile development.Contribute to performance analysis and system tuning of applications.Participate in story breakdowns, define acceptance criteria, support technical feature design, and partake in code reviews.Address emergent issues through troubleshooting and build automation and applications to prevent recurrence.

Appian brings together people who care about solving complex problems and delivering meaningful results for clients. The company values intensity, high standards, and a commitment to quality. Team members hold themselves and each other accountable, working collaboratively to achieve strong outcomes. Role overview As a Senior Consultant - Public Sector, based in McLean, Virginia, this role sits within the Customer Success team. The group partners with clients after the sale to deliver digital transformation solutions using the Appian platform. The work centers on helping organizations gain an edge through technology and strategic consulting. What you will do Lead projects from start to finish: define, design, develop, and implement custom software and AI solutions for commercial clients. Work in an agile environment to understand both business processes and technical requirements. Deploy new relational data models into production systems. Create APIs for integration with other platforms. Investigate and apply AI use cases with Appian’s tools, such as retrieval-augmented generation (RAG), agentic workflows, prompt engineering, and generative models. Collaborate with client technical teams and business users throughout the software development lifecycle. Support clients in becoming self-sufficient with building their own process applications on the Appian platform. Growth and support The Customer Success team at Appian invests in developing consulting skills, providing support and opportunities to work on impactful projects. Team members help turn ideas into results and support each other in delivering strong business outcomes.

Role overview Appian is looking for a Consultant with an active Top Secret Clearance to join the Customer Success team in McLean, Virginia. This team works with clients after the sale to deliver software solutions on the Appian platform, supporting digital transformation and helping organizations remain competitive. What you will do Partner with clients throughout the project lifecycle to define, design, develop, and implement custom software and AI solutions using Appian. Coordinate with technical teams and business users to ensure solutions align with business processes and technical needs. Launch new relational data models in production and create APIs to integrate systems. Explore and implement AI use cases using Appian’s AI tools, including retrieval-augmented generation (RAG), agentic workflows, prompt engineering, and generative models. Help clients build confidence in independently creating and managing process applications. Work in an agile environment, adapting to evolving requirements and shifting priorities. Work location and culture This role is based onsite at Appian headquarters in McLean, VA. In-person work is expected 4-5 days per week to support collaboration, learning, and building strong working relationships. About the Customer Success team The Customer Success team delivers rapid, mission-critical business outcomes for clients. Consultants receive support and opportunities to strengthen consulting skills while working on digital transformation projects that use AI. Teamwork, accountability, and high standards are central to how the team operates.

At Appian, we embody the principles of Intensity and Excellence, which are the core of our identity. We establish and uphold high standards, ensuring that every task we undertake reflects our commitment to quality and careful execution. We tackle challenges with ambition and dedication, holding ourselves accountable to achieve outstanding results together. By joining Appian, you will become part of a dedicated team focused on achieving significant objectives collaboratively. Are you eager to merge your enthusiasm for technology with your strategic problem-solving skills? The Customer Success team at Appian is deeply committed to delivering exceptional outcomes for our clients. We are responsible for generating mission-critical business impacts swiftly, working closely with our customers to bring their innovative ideas to fruition. Being part of the Customer Success team will empower you to enhance and develop your skills within the consulting landscape.As an Appian Architect, you will play a pivotal role as a technical leader within Appian’s Customer Success team and serve as a trusted technical advisor to our clients. Your responsibilities will include designing and scaling Appian’s technical solutions, while also enabling our expert delivery teams. You will become proficient in application design on our platform and gain expertise in business processes across various industries and technologies represented by our diverse customer base. This role involves integrating and adapting emerging technology trends from multiple disciplines and collaborating with clients to drive technical success and operational efficiency. Key areas include security, scalability, cloud technologies, version control, configuration management, and other DevOps practices.The ideal candidate will possess a strong passion for learning new technologies combined with exceptional technical, product, and business acumen to ensure the success of our customers and partners. These tasks will be executed in collaboration with Appian Product Management and Engineering, Appian Partners, and fellow members of the Customer Success team, including Customer Success Managers (CSMs).This position is based at our headquarters in McLean, VA. Appian thrives on a culture of in-person collaboration, which we believe is essential to our mission of excellence. Employees in this role are expected to work in the office 4 - 5 days a week to foster this culture, promote teamwork, and maximize opportunities for connection with the exceptional individuals at Appian. While engaging with customers in person is a priority, we also recognize that an office environment enhances opportunities to celebrate achievements, collaborate effectively, and build strong inter-team relationships.

We are seeking a talented and motivated Appian Developer / Integrator to join our dynamic team at usm2. In this role, you will leverage your expertise in Appian to design, develop, and integrate applications that enhance our business processes.