Box, Inc. New York, NY, United States, Boston, Massachusetts
On-site Full-time
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Experience Level
Experience
Qualifications
Proven experience in Customer Success or Account Management roles, preferably in SaaS environments. Excellent communication and interpersonal skills, with the ability to build rapport with diverse stakeholders. Strong problem-solving abilities, with a focus on delivering solutions that meet customer needs. Ability to work collaboratively in a team-oriented environment. Familiarity with CRM tools and customer engagement platforms.
About the job
Box, Inc. is hiring a Customer Success Manager based in New York, NY or Boston, Massachusetts. This role centers on helping customers reach their goals with the Box platform. Building strong client relationships and understanding each customer’s needs are central to the work.
What You Will Do
Develop and maintain trusted partnerships with clients
Identify customer goals and recommend solutions tailored to their business
Work closely with teams across Box to encourage engagement and product adoption
Support customer satisfaction and help resolve issues as they arise
Share feedback and insights to help improve Box’s services and approach
Location
This position is open in New York, NY and Boston, Massachusetts.
About Box, Inc.
Box, Inc. is a leading cloud content management platform that empowers organizations to manage their documents and workflows securely and efficiently. With a commitment to innovation, Box provides solutions that enhance collaboration and productivity for businesses across various industries.
Klaviyo is looking for a Customer Success Manager based in Boston, MA. This role centers on building strong relationships with clients and helping them get the most value from the Klaviyo platform. Role overview Customer Success Managers at Klaviyo focus on understanding each client's needs and ensuring they have a positive experience. The position involves …
Full-time|$108K/yr - $144K/yr|Hybrid|Boston, Massachusetts, USA
Role overview The Customer Success Manager at Datadog builds and maintains relationships with a diverse customer base. This position focuses on guiding clients through onboarding, supporting them as they adopt new products, and identifying opportunities for upsell and cross-sell. Acting as a customer advocate, the manager works to ensure each client benefits fully from Datadog’s solutions and enjoys a positive experience throughout their journey. What you will do Guide customers through the onboarding process to set them up for success Encourage adoption of additional Datadog products and features Spot and pursue opportunities for upselling and cross-selling Act as a primary contact and advocate for customer needs Support customers in realizing ongoing value from the Datadog platform Work environment This role is based in Boston, Massachusetts, and follows a hybrid work model. Datadog emphasizes an office culture that encourages creativity and collaboration, while also supporting work-life balance and professional growth.
At Klaviyo, we celebrate the diverse backgrounds, experiences, and perspectives that each Klaviyo (we proudly call ourselves Klaviyos) contributes to our dynamic workplace. We believe in providing everyone with an equitable opportunity for success and value the unique insights each individual brings, beyond traditional job criteria. If you feel you are a close match, we encourage you to apply. Interested in learning more about life at Klaviyo? Visit klaviyo.com/careers to discover how we empower creators to take charge of their destinies.About the RoleWe are in search of a strategic, systems-oriented, and customer-focused Senior Manager of Customer Success Operations to enhance Klaviyo's Digital-first and At Scale engagement model. In this pivotal role, you will collaborate closely with both the Digital and At Scale Customer Success teams, while also engaging with Product, Customer Education, and Marketing to implement the tools, data, automations, and processes necessary for customers to learn, adopt, and thrive at scale.By working in tandem with the Go-To-Market systems and Customer Success teams, you will drive the operational engine that supports our digital and hybrid engagement models, including lifecycle automation, AI-driven engagement, and enablement for adoption and education. If you excel where technology, data, and customer experience intersect—and you enjoy transforming strategy into scalable, measurable outcomes—this position offers you the chance to influence how tens of thousands of customers experience Klaviyo.How You’ll Make an ImpactConvert strategic digital customer success goals into actionable execution plans, encompassing system enhancements, cross-functional collaboration, and project management.Design and implement scalable lifecycle workflows, triggers, and automations that drive onboarding, adoption, expansion, and ongoing customer success.Operationalize digital customer lifecycle programs, including triggered communications, in-app engagements, personalized guidance, and automated success plans.Enhance the digital customer success technology stack, including Gainsight CS/PX, automation tools, AI agents, LMS platforms, and community systems.Lead change management initiatives related to digital transformation efforts within the broader Customer Success organization.Deploy AI and automation strategies to optimize customer interactions and enhance overall satisfaction.
About UsUpGuard is at the forefront of revolutionizing cybersecurity management through AI-driven solutions. Following a successful US$75M Series C funding round, we are enhancing our infrastructure to handle an impressive 100 billion risk signals daily. This expansion is not merely about growth; it's a transformative approach to managing cyber risk on a global scale.Our Cyber Risk Posture Management (CRPM) platform is tailored for security teams, integrating security ratings, threat intelligence, and autonomous AI technology. We empower organizations to navigate the continuously evolving threat landscape effectively.At UpGuard, we are not just creating another cybersecurity tool; we are defining a new industry standard. Our team possesses the freedom and resources to develop world-class technology that meets the needs of clients worldwide.As we grow, our commitment to our customers remains steadfast. Our Customer Success team is dedicated to addressing the unique challenges our clients encounter daily. We are searching for passionate individuals who thrive on helping others, solving problems, and building lasting relationships. You will have a commercial perspective to identify growth opportunities within our customer accounts and enhance product adoption.Why This Role MattersWith our ongoing growth, we are looking for a Customer Success Manager to join our exceptional team. This role involves onboarding and empowering our customers. The ideal candidate will have experience leading customer interactions, be detail-oriented, articulate, and possess the ability to listen effectively while providing clear and actionable advice.As a Customer Success Manager, you will report to a Lead CSM and analyze your customers' pain points, working closely with them to alleviate these challenges using UpGuard technology. You will actively seek feedback from customers and colleagues to continuously improve our offerings while collaborating with clients globally from initial contact through successful deployment, gaining invaluable insights into various industries and institutions.
About DeleteMe:DeleteMe is at the forefront of proactive privacy protection, aiding security teams in minimizing their human attack surface by continually monitoring and eliminating exposed personal data (PII) from the open web. This crucial data is often exploited by threat actors to execute social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity fraud.As a rapidly expanding global SaaS enterprise, DeleteMe caters to both individual consumers and corporate clients. With over 100 million successful opt-out removals, we help our clients mitigate risks associated with identity theft, spam, doxxing, and various other cybersecurity threats. Our offerings include detailed privacy reports, continuous monitoring, and expert support for sustained protection.DeleteMe provides a scalable, managed defense layer for organizations' most vulnerable asset: their people. This is why 30% of the Fortune 100, leading technology companies, major banks, federal agencies, and U.S. states trust DeleteMe to safeguard their workforce.We are led by a committed and experienced team, driven by a compelling mission to empower consumers with privacy.Job SummaryThe Customer Success Manager will oversee and mentor a dedicated team of Customer Success Managers (CSMs) aimed at enhancing product adoption, customer retention, and growth for our most esteemed clients. This role demands a combination of leadership, strategic insight, and hands-on expertise in Customer Success. The successful candidate will be a staunch advocate for customers, possess exemplary communication skills, and demonstrate a history of managing high-performing teams in a dynamic environment.ResponsibilitiesTeam Leadership and Development:- Lead and mentor a team of CSMs, cultivating a culture of high performance, collaboration, and ongoing improvement.- Conduct regular one-on-ones, performance evaluations, and career development planning.- Create and implement onboarding and continuous training programs for the team.Customer Strategy:- Define and enhance the Customer Success strategy, encompassing customer segmentation, engagement models, and success metrics.- Analyze customer health data to pinpoint risks and opportunities, and craft proactive intervention strategies.
We are seeking a dedicated and proactive Customer Success Manager to join our team at Benchling. In this critical role, you will work closely with our clients to ensure they maximize the value of our platform. You will be responsible for managing customer relationships, providing guidance on best practices, and identifying opportunities for upsells and renewals. Your exceptional communication skills and customer-oriented mindset will be key to fostering long-term partnerships.
Full-time|On-site| New York, NY, United States, Boston, Massachusetts
Role Overview Box, Inc. is hiring a Customer Success Manager based in New York, NY or Boston, Massachusetts. This role centers on helping customers reach their goals with the Box platform. Building strong client relationships and understanding each customer’s needs are central to the work. What You Will Do Develop and maintain trusted partnerships with clients Identify customer goals and recommend solutions tailored to their business Work closely with teams across Box to encourage engagement and product adoption Support customer satisfaction and help resolve issues as they arise Share feedback and insights to help improve Box’s services and approach Location This position is open in New York, NY and Boston, Massachusetts.
Role overview The Customer Success Manager at Lumafield focuses on supporting clients throughout their journey with Lumafield’s solutions. Based in Boston, this position works directly with customers to understand their goals and ensure they gain maximum value from the products. Acting as a trusted advisor, the Customer Success Manager provides reliable guidance and support tailored to each client’s needs. What you will do Guide new customers through onboarding and help them get started with Lumafield’s products Develop and nurture long-term relationships with clients Work closely with customers to understand their specific challenges and objectives Provide expert assistance and recommendations to help clients achieve success Spot opportunities to introduce additional products or services that fit client needs Support customer satisfaction, encourage retention, and contribute to account growth Location This role is located in Boston, MA.
Role Overview The Customer Success Manager at Weave focuses on helping clients in Boston get the most value from our communication solutions. This role centers on building lasting relationships, guiding customers through onboarding, and offering steady support to keep satisfaction high. What You Will Do Develop and maintain strong connections with customers. Lead clients through onboarding, making sure they understand and use our products effectively. Provide ongoing support to address questions and concerns as they arise. Work with internal teams to solve customer issues and suggest product improvements. Advocate for customer needs and help drive retention and engagement. Collaboration and Impact This position involves regular collaboration with colleagues across teams to resolve customer challenges and recommend enhancements. A proactive mindset is key for supporting customer success and loyalty.
Full-time|$86K/yr - $118K/yr|Hybrid|Boston, Massachusetts, USA
As a Customer Success Manager at Datadog, you will take the lead in fostering strong relationships within our customer base, driving new product adoption, and ensuring a seamless onboarding experience. Your role will involve advocating for our customers, focusing on delivering exceptional experiences while identifying growth opportunities. Through a structured approach, you will assess individual customer needs and articulate the value of Datadog's solutions effectively.At Datadog, we cherish our office culture which fosters collaboration, creativity, and strong relationships. Our hybrid work model allows Datadogs to achieve a balanced work-life integration that suits their individual needs.
Are you passionate about customer success and engineering excellence? Join DigitalOcean as a Manager of Customer Success Engineering! In this pivotal role, you'll lead a dynamic team dedicated to ensuring our customers achieve their desired outcomes while using our cloud services. You will be responsible for driving technical insights and fostering strong relationships with clients.As a leader, you will empower your team to provide exceptional support and guidance, collaborating closely with cross-functional teams to enhance the customer experience. Your strategic vision will help shape our customer success initiatives, making a tangible impact on our overall mission.
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Join Our TeamCyvl is an innovative tech startup located in Boston, Massachusetts, dedicated to transforming how governments visualize and manage their transportation infrastructure. Our cutting-edge hardware and software solutions utilize advanced 3D mapping sensors to gather LiDAR, imagery, and GPS data, which are integrated into our customers' vehicles. This data is then processed through our sophisticated AI-driven cloud systems to provide actionable geospatial insights that optimize city operations and resource management.At Cyvl, we are passionate about empowering governments to develop and sustain public infrastructure that enhances community pride through faster decision-making facilitated by our sensors and Infrastructure Intelligence Platform. We are currently seeking a Director of Customer Success to spearhead customer retention, expansion strategies, and post-sales system design. In this role, you will establish systems, segmentation, automation, and a health scoring framework that elevates Customer Success from a reactive support function to a driver of proactive revenue growth.As a dynamic and rapidly growing team, we are committed to addressing real-world challenges with authenticity, simplicity, and boldness. Each team member is encouraged to take ownership, achieve tangible results, and make a lasting impact in the communities we serve.
Full-time|$125K/yr - $125K/yr|Remote|Boston; New York
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Full-time|$85K/yr - $115K/yr|Remote|Boston, MA, USA
Smartsheet is looking for a Customer Success Manager II to support a portfolio of large enterprise accounts. This position focuses on building strong customer relationships, driving application engagement, and supporting retention and growth. The Customer Success Manager II acts as the main point of contact for clients, working to understand their goals, offer tailored guidance, and ensure they gain the most value from Smartsheet’s platform. This role reports to a Senior Manager of Customer Success and offers remote flexibility. Collaboration with Account Teams, including Sales, Presales, and Services, is central to the work, so candidates based in the Central or Eastern United States are preferred. What you will do Lead onboarding for enterprise customers, supporting ongoing adoption and engagement throughout their lifecycle. Work with cross-functional account teams to develop territory plans that focus on customer satisfaction, retention, and expansion. Create and execute data-driven enablement strategies to increase adoption, highlight product value, and build lasting partnerships. Serve as a Smartsheet expert, helping customers drive organizational impact and improve collaboration. Run regular customer success reviews to assess satisfaction, address issues with Technical Support, and encourage broader Smartsheet use. Share best practices to help customers realize the full benefits of Smartsheet. Analyze usage patterns to gather insights, make recommendations, and boost satisfaction and adoption. Act as the primary contact for resolving critical situations. Collaborate with Sales, Training, and Professional Services to identify new growth opportunities within accounts. Requirements Experience managing SaaS enterprise accounts with a focus on engagement, retention, and technical leadership. Ability to collaborate closely with cross-functional teams. Comfort working remotely and partnering with teams across different regions.
Full-time|$120K/yr - $160K/yr|Remote|Boston or Remote
Customer Success Manager - GrowthAcuityMD is a leading software and data platform that revolutionizes access to cutting-edge medical technologies. Every year, the FDA approves approximately 6,000 new medical devices, and our platform empowers MedTech companies to effectively deliver these innovations to physicians, ultimately enhancing patient care through state-of-the-art technology. Backed by prominent investors including Benchmark, Redpoint, and Ajax Health, we help MedTech firms analyze product usage, understand outcome variability, and discover opportunities for physicians to better support their patients.As a Customer Success Manager, you will serve as a trusted advisor to key stakeholders within our accounts, providing strategic insights that propel their business objectives forward. This role is crucial in guiding users and organizations toward ongoing platform adoption and recognizing the value it brings. Success in this position hinges on cultivating deep, personal relationships with our user base and driving user engagement.Team MissionWe are assembling a top-tier Commercial Team focused on establishing a scalable and repeatable go-to-market strategy. Our hiring process targets high-caliber Enterprise SaaS sales, marketing, and customer success professionals dedicated to engaging with VPs, General Managers, and other decision-makers in the Medical Device Industry. Our Commercial Team adopts a proactive, consultative, and personalized approach, investing significantly in pre-sales, onboarding, and training to guarantee customers embark on their success journey from Day 1.We warmly encourage individuals from all backgrounds to apply.
Join our innovative team at Lever as we redefine the future of talent acquisition. We are looking for a passionate Customer Success Professional who is eager to contribute to our mission of helping organizations recruit and hire top talent.PLEASE NOTE: This is a test job posting in Lever's testing environment. Please do not apply for this position.At Lever, we have spent the last decade tackling the strategic challenge of recruitment and hiring. Our cutting-edge hiring software is trusted by industry leaders such as Netflix, Yelp, Cirque du Soleil, Shopify, and Spotify to build and expand their teams. We take pride in our people-first culture, recognized as the #1 workplace in San Francisco and one of the top workplaces in the entire United States. Our team, fondly known as 'Leveroos', is our greatest asset, and we continually invest in their growth and success.
A career that offers you the complete package!At Conga, we foster a vibrant community where our team members can truly excel. Here, you'll discover opportunities to innovate and facilitate growth through both personal and team development, all within an environment where every opinion is valued.Conga accelerates the transformation of businesses into more connected and intelligent entities. Our Conga Advantage Platform is globally recognized for enhancing this journey, integrating Configure, Price, Quote, Contract Lifecycle Management, and Document Automation into a single, open platform that seamlessly connects with any ERP, CRM, and Cloud service. Driven by a unified data model and specialized AI, Conga empowers companies to achieve a distinct advantage—one built on seamless integration, actionable insights, and scalable growth.Our methodology is rooted in the Conga Way, a framework that embodies our core values and influences all aspects from hiring to decision-making, including key initiatives like employee recognition. Developed with direct input from our team, the Conga Way serves as the cornerstone of our dynamic culture.Position Overview: Director of Customer SuccessLocations: Boston, MA (Remote); Houston, TX (Hybrid); Denver, CO (Remote)Reports to: Senior Director of Customer SuccessSnapshot:As the Director of Customer Success at Conga, you will lead and continuously develop a highly skilled team of experienced Enterprise and Strategic Customer Success Managers (CSMs), steering their partnerships with some of our most sophisticated and complex clients. You will provide leadership, expertise, and coaching to enhance your team's capabilities while exhibiting clear and independent ownership of your portfolio.Why this role matters:Your team will be responsible for managing a portfolio of Fortune 100, 200, and 500 clients, ensuring they achieve measurable, verified outcomes. Your contributions will play a critical role in attaining our revenue goals.
At Appian, we embody the values of Intensity and Excellence. Our commitment to high standards ensures that we conduct all our endeavors with care and quality. We tackle challenges with ambition and dedication, holding ourselves accountable to deliver outstanding results. By becoming a part of Appian, you will join a passionate team focused on achieving remarkable outcomes together.We are on the lookout for a dedicated Customer Success Manager to join our dynamic team. In this role, you will act as a strategic advisor, empowering leading organizations to revolutionize their operations through process applications developed on Appian’s innovative software platform, which integrates AI, robotic automation, Data Fabric, and other groundbreaking technologies. Your role will involve gaining a comprehensive understanding of our customers' business objectives and fostering meaningful relationships with stakeholders at various levels, establishing yourself as a trusted advisor and a key driver of their success.By leveraging your insights into customer needs, combining your business and technical expertise with the extensive knowledge you will gain about Appian’s capabilities, you will empower customers to realize their unique goals through collaborative engagement with both internal and external partners. As a Customer Success Manager, you will ensure progress toward critical customer outcomes, proactively identifying and mitigating risks related to business, program, implementation, technical, project, adoption, and engagement.Key Responsibilities:Identify and shape each customer’s business objectives, transforming them into actionable plans and driving execution in close collaboration with stakeholders.Promote customer adoption by enabling clients to become self-sufficient in building, managing, and scaling Appian applications and solutions.Position yourself as a strategic partner and trusted advisor by aligning Appian’s capabilities with customers’ evolving business strategies.Spot opportunities to expand Appian’s presence and articulate compelling, data-driven business cases for further investment.Monitor overall account health, proactively tackle risks, and eliminate barriers to successful adoption and sustainable growth.Create joint roadmaps and success plans that yield measurable outcomes and long-lasting impact.Develop a profound expertise in Appian’s products, implementation methodologies, and best practices to guide customers effectively.Advise on process enhancements and technological solutions, including AI, that drive efficiency and business value.
The mission of the InterSystems Customer Success Management team is to empower our End-User Customers across the Health Care, Public, and Financial Services sectors to fully utilize our software solutions, ensuring they derive measurable business value and maintain high satisfaction levels with our partnership. As a Customer Success Manager (CSM), you will play a pivotal role in leading and executing strategies that foster collaboration between customers and various internal teams—sales, engineering, client services, professional services, product, and marketing—to achieve this mission.Key Responsibilities of the Customer Success Manager (CSM):Enhance customer engagement and software adoption for a designated portfolio of End-User customers (ranging from 8 to 20, depending on their complexity and revenue) to maximize their value from InterSystems solutions.Monitor and understand customer business objectives, priorities, and key performance indicators (KPIs) to align adoption initiatives and partnerships with their goals.Lead proactive adoption strategies and deliverables, including Managed Services Plans (MSPs), Value Assurance Check-ins, Quarterly Business Reviews (QBRs), while collaborating with sales, engineering, client services, and other teams.Establish and nurture relationships with key customer stakeholders, including CIOs, CTOs, Program Sponsors, and leads in IT, Interoperability, Analytics, and Clinical Outcomes.Facilitate post-go-live customer cadence calls employing effective program management techniques, ensuring agendas focus on progress and issue resolution, involving the right InterSystems experts.Act as the program manager addressing significant customer issues, requirements, or expectation gaps, ensuring clear communication and alignment across multiple departments such as support, product management, development, and sales.Analyze customer health data and KPIs to foresee major risks and opportunities, mobilizing necessary resources based on your assessments.Ensure customers are well-informed and leveraging contractual product capabilities, including updates and security patches, by collaborating with InterSystems product experts.Be recognized as a “trusted advisor” by consistently offering data-driven recommendations to enhance adoption and connecting customers with relevant experts.Provide the “voice of the customer” feedback to Product Management and Services to suggest improvements that elevate adoption, value, performance, and stability.
