Customer Success Manager

gbgManchester, New Hampshire, United States

On-site Full-time

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Experience Level

Experience

Qualifications

To excel in this role, you should possess strong interpersonal and communication skills, with a proven track record in customer success or account management. A problem-solving mindset and the ability to work collaboratively are essential. Familiarity with CRM software and data analysis is preferred.

About the job

GBG seeks a Customer Success Manager based in Manchester, New Hampshire. This role focuses on helping clients reach their goals and get the most from GBG's services. Building strong relationships and understanding each client's needs are central to the work.

What You Will Do

Work closely with clients to understand their specific requirements
Provide solutions tailored to each client’s situation
Support clients to ensure satisfaction with GBG’s services
Build and maintain long-term client relationships
Contribute to company growth by helping clients succeed

About gbg

gbg is a leading identity data intelligence provider, dedicated to helping businesses make better decisions and manage risk effectively. We value innovation and customer satisfaction, striving to deliver the best solutions to our clients.

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Xero seeks a Customer Experience Specialist - Accounting for its Manchester office at Landmark, St Peter's Square. This position focuses on supporting small business owners, accountants, and bookkeepers as they navigate Xero’s accounting platform. Specialists serve as brand ambassadors, helping customers understand product features and resolving their questi…

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Customer Experience Specialist - Accounting at Xero | Manchester, UK

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Full-time|On-site|UK: Manchester (Landmark, St Peter's Square, 1 Oxford St)

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Mar 18, 2026

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Customer Experience Specialist at Xero | Manchester, UK

Xero

Full-time|On-site|UK: Manchester (Landmark, St Peter's Square, 1 Oxford St)

Role overview Customer Experience Specialists at Xero serve as the face of the brand, supporting users with a variety of accounting and bookkeeping questions. This position involves assisting both new and experienced customers, always aiming to provide quick and thoughtful service. Each interaction, whether by phone, email, or chat, relies on empathy and attentive listening, shaping the overall customer experience. Specialists handle customer cases from the first contact through to resolution, ensuring all details are carefully documented in the case management system (such as Salesforce). When an issue needs additional attention, cases are escalated, and customers are kept updated throughout the process. Success in this role is measured by meeting quality and productivity targets while maintaining a consistently high standard of support. Team collaboration The Customer Experience team works together to help Xero users worldwide, including small business owners, bookkeepers, and accountants. The team provides both proactive and reactive support, aiming to demonstrate the value Xero offers to its customers. Support is delivered across multiple channels and time zones. Key responsibilities Delivering support by phone, email, and chat Proactively engaging with customers to help them get the most from Xero Making outbound calls to resolve questions and provide assistance Staying current with Xero product updates and training, and accurately documenting case details Work schedule Openings are available for the following shifts: Monday to Friday, 11:30 AM – 8:00 PM Tuesday to Saturday, 11:30 AM – 8:00 PM Sunday to Thursday, 11:30 AM – 8:00 PM The anticipated start date is June 22, 2026. Location Manchester, UK (Landmark, St Peter's Square, 1 Oxford St)

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Jan 13, 2026

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ClearScore Technology Limited

Full-time|£35K/yr - £40K/yr|Hybrid|Manchester, England, United Kingdom

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