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Experience Level
Experience
Qualifications
To excel in this role, you should possess strong interpersonal and communication skills, with a proven track record in customer success or account management. A problem-solving mindset and the ability to work collaboratively are essential. Familiarity with CRM software and data analysis is preferred.
About the job
GBG seeks a Customer Success Manager based in Manchester, New Hampshire. This role focuses on helping clients reach their goals and get the most from GBG's services. Building strong relationships and understanding each client's needs are central to the work.
What You Will Do
Work closely with clients to understand their specific requirements
Provide solutions tailored to each client’s situation
Support clients to ensure satisfaction with GBG’s services
Build and maintain long-term client relationships
Contribute to company growth by helping clients succeed
About gbg
gbg is a leading identity data intelligence provider, dedicated to helping businesses make better decisions and manage risk effectively. We value innovation and customer satisfaction, striving to deliver the best solutions to our clients.
Full-time|On-site|Manchester, New Hampshire, United States
Role Overview GBG seeks a Customer Success Manager based in Manchester, New Hampshire. This role focuses on helping clients reach their goals and get the most from GBG's services. Building strong relationships and understanding each client's needs are central to the work. What You Will Do Work closely with clients to understand their specific requirements Pr…
As a Customer Success Manager at PHMG, you will play a pivotal role in nurturing our client relationships and ensuring they derive maximum value from our services. You will be responsible for onboarding new clients, addressing their inquiries, and proactively identifying opportunities for upselling and cross-selling our products. Your goal is to enhance customer satisfaction and loyalty while driving revenue growth.
Customer Success ManagerManchester (Hybrid, up to 3 days WFH) | Up to £33k (OTE up to £40k)Street Group is a leading innovator in the PropTech sector within the UK, dedicated to enhancing the experiences of those involved in real estate transactions. Our mission is to revolutionize the property industry by providing cutting-edge technology that supports both buyers and sellers, enhancing the entire process of buying, selling, renting, and letting properties.As we experience rapid growth, particularly with enterprise-level estate agencies, we are looking for a dedicated Customer Success Manager to join our team. This role is crucial in nurturing our largest and most complex client relationships, ensuring they fully utilize our products and derive maximum value from their partnerships with us. You will play a pivotal role in shaping the future of customer success at Street Group.Over the last five years, we have developed Street.co.uk, a groundbreaking platform that emphasizes transparency, user experience, and aesthetic design, fundamentally changing how the property industry operates. As part of our vibrant and ambitious Street.co.uk team, you will be the primary product expert for our customers, guiding them through their journey with Street and fostering client success while identifying avenues for growth across Street Group's suite of products.You will have the freedom to manage your schedule and conduct workshops, consistently exceeding customer expectations and helping them navigate our systems, ultimately making a significant impact as we expand our operations.
Why Join Us?At SafetyCulture, we are a leading global technology company, but we’re not what you might expect. Enjoy catered lunches, engaging team events, and yes... even dogs in the office! However, it’s not just the perks that attract talent.Our dedicated team of nearly 1,000 professionals is passionate about improving our products and enriching the lives of our customers. At SafetyCulture, you’ll often hear, “yes, let’s give it a shot,” rather than “that’s not how we do things here.”We are committed to building innovative tools that enhance work for the 3 billion individuals who drive the world forward - from factory floor operators to baggage handlers, truck drivers, servers, and store assistants. We possess the scale and innovation typical of major tech companies, without the bureaucratic delays. Our environment empowers experienced professionals to solve real problems quickly.With us, you have personal ownership. Every full-time team member receives equity, ensuring that when we grow, so do you. We acknowledge that no company is perfect, and as we embark on our next growth stage, we focus on scaling efficiently, underpinned by operational maturity, a clear vision, and a robust emphasis on AI.This is impactful tech without the corporate hassle. If this excites you more than it intimidates you, you’ll be a great fit.About YouYou are a strategic and commercially savvy Customer Success leader with a proven track record of building and scaling high-performing SaaS teams across the EMEA region. You have experience in leading leaders, collaborating closely with Sales and Product teams, and adeptly transforming strong customer outcomes into long-term value, retention, and sustainable business growth.You are equally comfortable discussing forecasts and expansion strategies in the boardroom as you are refining playbooks or engaging in complex conversations with enterprise customers.Your balanced leadership approach is based on data, commercial judgment, and authentic customer empathy. You are comfortable challenging conventional wisdom, maintaining a long-term viewpoint, and navigating fast-paced, matrixed environments. Above all, you recognize Customer Success as a vital driver of growth, retention, and long-term customer value.
Join SafetyCulture as a Senior Customer Success Manager where you will be a pivotal part of our mission to enhance operational excellence. In this role, you will engage with our most promising accounts, serving as a trusted advisor to help clients unlock the full potential of our platform. Your contributions will ensure they meet their business objectives and deepen their partnership with us. The ideal candidate will possess extensive experience managing Enterprise clients across diverse industries, showcasing a proven ability to drive customer success and satisfaction.
As a Client Success Manager at PHMG, you will play a pivotal role in ensuring our clients achieve their desired outcomes through our services. You will be the primary point of contact for our clients, cultivating strong relationships, addressing their needs, and advocating for their success. Your responsibilities will include onboarding new clients, providing ongoing support, and identifying opportunities for upselling our services.
Full-time|On-site|Manchester, New Hampshire, United States
About the Role GBG is hiring a Customer Success Associate in Manchester, New Hampshire. This role centers on building strong client relationships and supporting customers as they use our services. The position involves regular interaction with clients to understand their needs and help them reach their goals. What You Will Do Guide new clients through onboarding and help them get started with our services Maintain ongoing relationships with customers, checking in and addressing questions or concerns Offer practical solutions tailored to each client’s situation Act as a trusted advisor throughout the customer journey Location This position is based in Manchester, New Hampshire, United States.
Full-time|Hybrid|Manchester, England, United Kingdom
Join NQC as a Customer Success Executive!NQC is a dynamic and rapidly expanding software enterprise that specializes in innovative supply chain risk management platforms. Positioned within the 'Tech for Good' sector, we empower some of the largest organizations across various industries with our online solutions.Located in the heart of Manchester, we promote a nurturing work environment within a diverse team. At NQC, we embrace a hybrid working model, allowing for flexibility while fostering team spirit through regular social gatherings and company events. This role offers you the chance to contribute to globally recognized technology solutions, aligning with our long-term vision for sustainability and a better future.Your RoleThe Customer Success Executive serves as the operational backbone of our Customer Success team. This role involves actively nurturing and expanding strategic customer relationships to ensure the seamless delivery of NQC services across our client accounts. While all CSEs share essential responsibilities to support team cohesion, each executive will focus on a primary functional area—Onboarding, Adoption, or Operations—to drive departmental excellence.Key ResponsibilitiesAs a Customer Success Executive, you will engage in the following core activities:Maintain comprehensive knowledge across all CSE responsibilities to provide effective support during team members' absences.Assist Customer Success Managers (CSMs) and senior stakeholders in preparing for Quarterly Business Reviews (QBRs) and critical client meetings.Proactively identify opportunities for process enhancement within the Customer Success function to meet scalability objectives.Perform any additional duties as assigned.Functional Focus AreasNote: Successful candidates will be assigned to one specific focus area based on their expertise and the current business needs, dedicating approximately 80% of their time to this specialization.Focus A: Onboarding & EnablementLead the comprehensive onboarding journey for new and existing clients, ensuring quick time-to-value and effective platform adoption.Manage and update the repository of digital training materials, videos, and self-service guides to support a scalable, low-touch client experience.Collaborate to create and deliver impactful webinars and training sessions for clients.Drive key performance indicators (KPIs) related to onboarding efficiency, training completion rates, and initial value realization.Focus B: Product Adoption & UsageMonitor and support...
Full-time|Hybrid|Manchester, England, United Kingdom
Join NQC: A Leader in Supply Chain Risk ManagementNQC is an innovative and expanding software company dedicated to enhancing supply chain risk management through advanced web platforms. We thrive in the 'Tech for Good' sector, empowering some of the largest organizations across various industries with our solutions.Situated in the heart of Manchester, we pride ourselves on fostering a collaborative and inclusive work environment. Our hybrid working model encourages team bonding through regular social events and gatherings. Here, you will have the chance to contribute to globally recognized technology solutions that support sustainability and a brighter future.Your Role in Customer SuccessAs a Customer Success Executive, you will be the driving force behind our Customer Success team. Your primary responsibility will be to cultivate and nurture strong, strategic relationships with our customers while ensuring the seamless delivery of NQC’s services. Each executive will focus on a specific area—Onboarding, Adoption, or Operations—to enhance departmental performance.ResponsibilitiesDevelop a comprehensive understanding of all areas of CSE responsibilities to provide effective support during team member absences.Collaborate with Customer Success Managers (CSMs) and senior leaders to prepare for Quarterly Business Reviews (QBRs) and critical client meetings.Identify opportunities for process improvements within the Customer Success function to align with scalability objectives.Perform additional ad-hoc tasks as assigned.Specialization AreasNote: While the role encompasses multiple core functions, successful candidates will be assigned to a specific focus area based on their skills and the company’s needs, dedicating approximately 80% of their time to this primary area.Onboarding & Enablement: Lead the onboarding process for new and existing clients, ensuring quick value realization and effective platform adoption. Maintain a library of digital training resources and conduct impactful training sessions.Product Adoption & Usage: Monitor client usage patterns, analyze data to drive product engagement, and provide strategic insights to enhance product utilization.
Role Overview PHMG seeks a Client Success Team Leader to guide a client-focused team in Manchester. This role centers on supporting client satisfaction and driving positive results for every account. Main Responsibilities Lead and motivate a team dedicated to client success Develop and implement strategies to strengthen client engagement Monitor team performance and provide feedback Promote a collaborative, supportive work culture Spot opportunities to refine processes and improve service Ensure clients consistently receive attentive, high-quality support Location This position is based in Manchester.
Join phmg as a Client Success Manager, where you will play a pivotal role in ensuring our North American clients achieve their desired outcomes. In this 12-month fixed-term contract position, you will leverage your expertise in client engagement and relationship management to foster loyalty and drive satisfaction.Your responsibilities will include onboarding new clients, conducting regular check-ins, and identifying opportunities for upselling our services. You will collaborate closely with cross-functional teams to ensure a seamless client experience.
Role: Client Services Manager Location: Old Trafford, M16 OPQ Hours: 4pm - 1am (Tuesday - Friday, 4 days a week) Compensation: £45,000 base salary with an OTE of £65,000 As a Client Services Manager on the New Client Activation team, you will be instrumental in ensuring an exceptional client experience while fostering the growth and performance of your team. Reporting directly to the Client Services Manager, you will lead by example, maintaining high standards, assisting in daily operations, and coaching team members to meet and exceed their performance targets. You will be a visible and trusted leader who brings clarity, enthusiasm, and accountability, contributing to a vibrant, high-performing environment where individuals feel empowered to develop and succeed. Key Responsibilities: Lead by example with a hands-on approach, assisting the Client Services Manager in achieving team and operational goals. Establish clear expectations, uphold KPIs and quality standards, and monitor individual and team performances, addressing any issues in a timely and constructive manner. Coach and develop team members through consistent feedback, call reviews, performance discussions, and support with personal development reviews (PDRs) and growth plans. Ensure a high-quality client experience by upholding standards across welcome calls, record-keeping, managing objections, and effectively handling complaints and escalations. Collaborate with peers and stakeholders to share insights, contribute to improvement initiatives, and foster a culture of accountability, teamwork, and continuous enhancement.
Join our dynamic team at dev2 as a Senior Account Manager and play a pivotal role in driving client success in a fully remote capacity. As a Senior Account Manager, you will leverage your expertise to build and maintain strong relationships with our clients, ensuring their needs are met and exceeded. You will be responsible for developing account strategies, managing client communications, and collaborating with internal teams to deliver exceptional service.
SafetyCulture is seeking a French Speaking Account Executive based in Manchester. This position centers on building relationships with clients in French-speaking markets and supporting their understanding of SafetyCulture’s solutions. Role overview The French Speaking Account Executive will focus on client engagement and growth. Regular conversations with prospective and existing customers in French will form a core part of the day-to-day work. The role involves explaining SafetyCulture’s offerings and ensuring clients see value in the platform. What you will do Engage with clients and prospects in French-speaking regions Communicate the benefits and features of SafetyCulture’s solutions Support customer success and foster strong client relationships Who will thrive in this role Fluency in French Interest in customer success and relationship-building Motivation to contribute to a collaborative team
Full-time|On-site|Manchester, England, United Kingdom
Indiecampers is looking for an Operations Supervisor to join the Manchester branch, focusing on rental and customer service activities. The goal is to ensure each client enjoys a seamless and positive experience from start to finish. Key Responsibilities Lead and support the local team responsible for rentals and customer interactions Supervise daily operations at the Manchester location Find opportunities to improve processes and increase efficiency Maintain high standards of customer satisfaction in all interactions Requirements Background in supervising teams or coordinating operations Strong communication and organizational abilities Comfort working in a busy, hands-on environment Dedication to delivering excellent service
Join Zopa as a Customer Service Specialist and be part of a dynamic team dedicated to delivering outstanding service. In this role, you will engage with customers, resolving their inquiries and enhancing their experience with our innovative financial solutions.
Join Flexport as a Customs Entry Clerk, where you will play a crucial role in ensuring the smooth and efficient processing of customs documentation. You will collaborate with various teams to facilitate international shipping and compliance with regulations. If you are detail-oriented and have a passion for logistics, we want to hear from you!
Join AJ Bell as a Customer Services Administrator, where you will play a pivotal role in enhancing customer satisfaction through effective communication and support. You will be responsible for managing customer inquiries, providing solutions, and ensuring a seamless experience for our clients. This is an excellent opportunity for individuals looking to develop their skills in a dynamic environment.
Full-time|On-site|Manchester, England, United Kingdom
Join Debenhams Group as a CRM Manager and lead our customer relationship management initiatives. In this dynamic role, you will develop and execute strategies to enhance customer engagement and loyalty while driving revenue growth. You will collaborate with cross-functional teams to analyze customer data, optimize CRM systems, and implement targeted marketing campaigns.
Full-time|On-site|UK: Manchester (Landmark, St Peter's Square, 1 Oxford St)
Role overview Customer Experience Specialists at Xero serve as the face of the brand, supporting users with a variety of accounting and bookkeeping questions. This position involves assisting both new and experienced customers, always aiming to provide quick and thoughtful service. Each interaction, whether by phone, email, or chat, relies on empathy and attentive listening, shaping the overall customer experience. Specialists handle customer cases from the first contact through to resolution, ensuring all details are carefully documented in the case management system (such as Salesforce). When an issue needs additional attention, cases are escalated, and customers are kept updated throughout the process. Success in this role is measured by meeting quality and productivity targets while maintaining a consistently high standard of support. Team collaboration The Customer Experience team works together to help Xero users worldwide, including small business owners, bookkeepers, and accountants. The team provides both proactive and reactive support, aiming to demonstrate the value Xero offers to its customers. Support is delivered across multiple channels and time zones. Key responsibilities Delivering support by phone, email, and chat Proactively engaging with customers to help them get the most from Xero Making outbound calls to resolve questions and provide assistance Staying current with Xero product updates and training, and accurately documenting case details Work schedule Openings are available for the following shifts: Monday to Friday, 11:30 AM – 8:00 PM Tuesday to Saturday, 11:30 AM – 8:00 PM Sunday to Thursday, 11:30 AM – 8:00 PM The anticipated start date is June 22, 2026. Location Manchester, UK (Landmark, St Peter's Square, 1 Oxford St)
