Customer Success Manager

PHMGManchester

On-site Full-time

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Experience Level

Experience

Qualifications

We are looking for candidates with a strong background in customer service or account management. You should possess excellent communication and interpersonal skills, with the ability to build rapport with clients. Experience in the audio branding or marketing industry is a plus. A Bachelor’s degree in Business, Marketing, or a related field is preferred.

About the job

As a Customer Success Manager at PHMG, you will play a pivotal role in nurturing our client relationships and ensuring they derive maximum value from our services. You will be responsible for onboarding new clients, addressing their inquiries, and proactively identifying opportunities for upselling and cross-selling our products. Your goal is to enhance customer satisfaction and loyalty while driving revenue growth.

About PHMG

PHMG is a global leader in audio branding, providing businesses with tailored audio solutions that enhance their customer experience. With a commitment to innovation and excellence, we empower brands to resonate with their audience through the power of sound.

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Customer Experience Specialist - Accounting

Xero

Full-time|On-site|UK: Manchester (Landmark, St Peter's Square, 1 Oxford St)

Xero seeks a Customer Experience Specialist - Accounting for its Manchester office at Landmark, St Peter's Square. This position focuses on supporting small business owners, accountants, and bookkeepers as they navigate Xero’s accounting platform. Specialists serve as brand ambassadors, helping customers understand product features and resolving their questi…

Apr 22, 2026

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Customer Experience Specialist - Accounting at Xero | Manchester, UK

Xero

Full-time|On-site|UK: Manchester (Landmark, St Peter's Square, 1 Oxford St)

Role Overview & ImpactAs a Customer Experience Specialist at Xero, you will serve as a vital brand ambassador, offering exceptional support and insights to small business owners, bookkeepers, and accountants. Your goal is to establish yourself as a trusted advisor, assisting our customers in maximizing the value of Xero’s features through proactive engagement and adept problem-solving across diverse communication channels.You will significantly contribute to fostering a robust economy by equipping our community with essential tools for success. In this dynamic setting, your resilience and empathy will guarantee that each customer enjoys a premier experience, transforming intricate inquiries into straightforward, effective resolutions.Team Collaboration & ConnectivityJoin our collaborative Customer Experience team, dedicated to delivering high-quality support and fostering positive customer outcomes such as activation and retention. Our team embodies a growth mindset, continuously learning and enhancing our skills to stay ahead of our evolving strategy and technology.Key ResponsibilitiesAssist customers through a combination of reactive support and proactive outreach to enhance product usage.Adopt innovative tools and technologies, including Generative AI, to elevate customer experience delivery.Utilize case management systems like Salesforce to meticulously document interactions and ensure seamless service.Leverage accounting principles to address queries from both novice and experienced users.

Mar 18, 2026

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Customer Experience Specialist at Xero | Manchester, UK

Xero

Full-time|On-site|UK: Manchester (Landmark, St Peter's Square, 1 Oxford St)

Role overview Customer Experience Specialists at Xero serve as the face of the brand, supporting users with a variety of accounting and bookkeeping questions. This position involves assisting both new and experienced customers, always aiming to provide quick and thoughtful service. Each interaction, whether by phone, email, or chat, relies on empathy and attentive listening, shaping the overall customer experience. Specialists handle customer cases from the first contact through to resolution, ensuring all details are carefully documented in the case management system (such as Salesforce). When an issue needs additional attention, cases are escalated, and customers are kept updated throughout the process. Success in this role is measured by meeting quality and productivity targets while maintaining a consistently high standard of support. Team collaboration The Customer Experience team works together to help Xero users worldwide, including small business owners, bookkeepers, and accountants. The team provides both proactive and reactive support, aiming to demonstrate the value Xero offers to its customers. Support is delivered across multiple channels and time zones. Key responsibilities Delivering support by phone, email, and chat Proactively engaging with customers to help them get the most from Xero Making outbound calls to resolve questions and provide assistance Staying current with Xero product updates and training, and accurately documenting case details Work schedule Openings are available for the following shifts: Monday to Friday, 11:30 AM – 8:00 PM Tuesday to Saturday, 11:30 AM – 8:00 PM Sunday to Thursday, 11:30 AM – 8:00 PM The anticipated start date is June 22, 2026. Location Manchester, UK (Landmark, St Peter's Square, 1 Oxford St)

Apr 22, 2026

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Sales Host - Engaging Customer Experience

Frasers Group

Full-time|On-site|Manchester

Role Overview Frasers Group is hiring a Sales Host in Manchester. This role centers on creating a welcoming atmosphere for shoppers and supporting their experience from start to finish. Sales Hosts interact with customers, answer questions, and help them find what they need across our product selection. What You Will Do Greet and engage with customers on the shop floor Assist shoppers throughout their visit Promote products and highlight current offers Support a smooth and enjoyable shopping experience What We Look For Enthusiasm for sales and customer service Strong communication skills Friendly, approachable manner Willingness to help and guide customers

Apr 15, 2026

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Customer Service Specialist

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Full-time|On-site|Manchester

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May 1, 2026

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French-Speaking New Partner Experience Advisor

Deliveroo

Full-time|On-site|Manchester - Main Office

Join Our Team as a New Partner Experience Advisor (French Speaking)At Deliveroo, we are committed to revolutionizing the shopping and dining experience. Our dynamic Commercial team plays a pivotal role in shaping our marketplace, driving innovation and growth as we serve restaurants, grocers, and explore new verticals globally. From forging key partnerships to creating data-driven growth strategies, we tackle significant challenges that propel our business forward. If you excel in fast-paced commercial environments and aspire to influence the future of a global brand, this team is your perfect match.We are on the lookout for a New Partner Experience Advisor to join our centralized hub. In this exciting role, you will represent Deliveroo to our newest French-speaking partners, ensuring that every small and medium-sized business (SMB) has a smooth and successful onboarding experience on our platform.Your ResponsibilitiesAs part of our Restaurant Onboarding team, you will help centralize all restaurant launch activities, creating a European hub that guarantees a consistent and exceptional experience for each partner joining the Deliveroo community.Here’s what your daily tasks may include:Facilitate Partner Onboarding: Serve as the main point of contact for new restaurant partners, guiding them through the setup process and ensuring they are ready to take their first orders.Deliver Outstanding Support: Provide top-notch assistance by addressing partner inquiries and resolving requests efficiently to meet tight deadlines.Collaborate with Internal Teams: Work hand-in-hand with Sales and Account Management teams to ensure a seamless transition for partners from initial sale to their first delivery.Implement Daily Outreach Plans: Maintain high outbound activity levels and organized call strategies to achieve ambitious KPIs while ensuring a positive partner experience.Ensure Data Accuracy: Keep all internal systems updated with precise partner information and progress tracking.Qualifications for SuccessEssential Skills:Language Skills: Native or fluent in both French and English (written and spoken).Communication Proficiency: Strong phone presence with the confidence to make regular outbound calls to restaurant partners.

Jan 13, 2026

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Customer Solutions Specialist

ClearScore Technology Limited

Full-time|£35K/yr - £40K/yr|Hybrid|Manchester, England, United Kingdom

Customer Solutions Specialist Location: Manchester Hybrid Work: 3 days in the office, 2 days remote Salary: OTE of £35k - £40k (base salary of up to £28k + bonus) Exciting developments are on the horizon! Following the recent acquisition of Aro by the ClearScore Group, we are embarking on a thrilling journey of growth, and you could play a pivotal role in this transformation. We are seeking a Customer Solutions Specialist to become part of our dynamic and talented Solutions Hub team at our Manchester office. You will join a passionate organization dedicated to prioritizing user needs and helping individuals achieve improved financial wellness, irrespective of their circumstances. This is a fantastic chance to be part of a premier financial platform, supported by ClearScore's global achievements and long-term growth strategy. Collaborate with industry leaders, receive top-notch training and support, and enjoy strong partnerships with leading lenders, all while working towards a clear vision for the future. Your Responsibilities: Engage with a portfolio of fully qualified leads generated through our online unsecured lending process. Assess customer applications and provide personalized recommendations tailored to their individual needs. Offer expert advice on unsecured loan options using our cutting-edge proprietary technology. Establish and maintain customer relationships by understanding their financial aspirations and delivering customized loan solutions. Meet or exceed sales targets and KPIs while ensuring exceptional customer service. Work collaboratively with our outstanding advisory team to guide customers through their application journey. Contribute to continual innovation by sharing ideas to enhance the customer experience and assisting in implementing those improvements. Qualifications: Sales experience, preferably in the financial services sector. Familiarity with unsecured loans is advantageous but not mandatory. A results-driven mindset with a commitment to achieving customer-focused outcomes and contributing to organizational success. Dedication to delivering an exceptional customer experience that surpasses expectations and fosters loyalty. Strong organizational skills to handle multiple customer engagements in a fast-paced environment. Outstanding communication and interpersonal skills to build lasting relationships.

Mar 10, 2026

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Member Experience Associate at Industrious | Manchester

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Oct 20, 2025

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Apr 17, 2026

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KYC Onboarding Specialist at Kroo | Manchester

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Full-time|On-site|Manchester, England, United Kingdom

About Kroo Kroo aims to build the world’s leading social bank. The team believes banking can be a force for good, improving lives and supporting positive change for the planet. Every day, colleagues from technology, customer experience, marketing, legal, and banking backgrounds work together to make this vision real. Role Overview: KYC Onboarding Specialist The KYC Onboarding Specialist will help shape the customer journey at Kroo. Curiosity about customer behavior and a drive to deliver excellent service are essential. This position works closely with cross-functional teams, including product and development, to improve onboarding processes and support the wider organization. What Sets Kroo Apart Strong focus on personal development and skill growth Collaboration with diverse, experienced professionals A culture that values people and teamwork Location Based in Manchester, England, United Kingdom.

Apr 17, 2026

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Senior User Experience Researcher

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Full-time|On-site|Manchester, United Kingdom

Anaplan develops an AI-integrated scenario planning and analysis platform that supports business decision-making for over 2,400 organizations worldwide. Clients include companies such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer. The team values diverse perspectives, leadership at every level, and ambitious goals, working together to advance intelligent planning. The Senior User Experience Researcher role focuses on shaping product direction through research that uncovers user needs and behaviors. This position bridges user research and artificial intelligence, supporting the evolution of Anaplan’s intelligent planning tools. What you will do Lead and manage qualitative and quantitative research projects from start to finish, collaborating with product, design, and engineering teams. Conduct research on AI-driven products, evaluating effectiveness, identifying improvement areas, and exploring new possibilities. Design and execute studies using interviews, usability tests, and surveys, including participant recruitment and tracking success metrics. Integrate user research, analytics, and customer feedback into clear insights that inform product priorities. Share research findings with various audiences, including executive leadership, to support a user-centered product strategy. Encourage the adoption of AI-powered research tools and methods to enhance efficiency and insights. Location Manchester, United Kingdom

Apr 28, 2026

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Customer Success Manager

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May 1, 2026

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Remote Enrollment Specialist

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French Speaking Account Executive (Expression of Interest)

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Apr 29, 2026

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Italian-Speaking New Partner Experience Team Lead

Deliveroo

Full-time|On-site|Manchester - Main Office

Italian-Speaking New Partner Experience Team LeadBecome a part of our mission to revolutionize the shopping and dining experience, where impact, innovation, and growth are the cornerstones of our efforts. The Commercial team is central to Deliveroo’s marketplace, influencing how we collaborate with restaurants, grocers, and expanding verticals globally. From forging essential partnerships to unlocking new revenue avenues and devising data-driven growth strategies, we tackle significant challenges that propel the business forward. If you excel in dynamic, commercial settings and aspire to shape the future of a global brand—this is the team for you.We are on the lookout for a New Partner Experience Team Leader to join our Manchester office. In this position, you will lead a team of Italian-speaking New Partner Experience agents, facilitating the onboarding of new restaurants to Deliveroo and assisting them in scaling their order volume from the outset.Your ResponsibilitiesAs part of the SMB (Small & Medium Business) team, reporting to the EU Head of New Partner Experience, you will ensure the daily success of our onboarding operations for the Italian market, positioning our partners for sustainable growth.Your daily activities may include:Team Leadership and Coaching: Provide daily oversight and mentoring for a team of NPX Agents, enhancing their skills and promoting a high-performance culture.Performance Management: Create and uphold a performance framework to ensure the team consistently meets established goals and KPIs.Process Improvement: Innovate and enhance onboarding processes to optimize efficiency, ensuring every restaurant partner enjoys a premier launch experience.Operational Management: Oversee team conduct, attendance, and reporting, providing transparent insights on outcomes to senior leadership.Collaborative Efforts: Partner closely with other Team Leaders to exchange best practices, ensuring our partners are adept at using our systems to maximize their capabilities.Qualifications for SuccessEssential CriteriaLeadership Experience: At least 2 years in a management role, demonstrating a proven ability to inspire and lead a team.Language Skills: Native or fluent in both Italian and English (written and spoken).

Nov 19, 2025

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Full-time|On-site|Manchester, England, United Kingdom

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Nov 14, 2025

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Italian-Speaking New Partner Experience Advisor

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Italian-Speaking New Partner Experience AdvisorAt Deliveroo, we are on a mission to revolutionize the way people shop and dine, driven by impact, innovation, and growth. Our Commercial team is pivotal to Deliveroo’s marketplace, influencing how we support restaurants, grocers, and emerging verticals globally. We tackle significant challenges—from forming key partnerships to generating new revenue streams and developing data-driven growth strategies. If you excel in dynamic commercial settings and aspire to shape the future of a global brand, we invite you to join us.We are seeking a dedicated New Partner Experience Advisor to enhance our team in Manchester. In this critical role, you will serve as the essential link for our Italian partners during their initial two months on the platform, equipping them with the tools, confidence, and strategies needed for sustained success.Your ResponsibilitiesAs a member of the New Partner Experience (NPX) team, you will collaborate with Sales and Account Managers to ensure a seamless experience for our newest partners, guiding them through our systems and optimizing their growth from day one.Your daily activities may include:Lead Partner Success: Act as the primary relationship manager for newly onboarded Italian restaurants, ensuring they meet essential operational metrics and KPIs during their crucial first 60 days.Consult on Growth: Educate partners on enhancing their menu visibility and leveraging advertising tools to maintain steady order volume.Liaison & Coordination: Act as the connection between restaurant partners and internal teams, including the photography team, to ensure their digital storefronts are visually appealing.Build Lasting Trust: Conduct high-quality outbound calls to address partner issues swiftly, fostering the engagement and trust essential for a long-term partnership.Operational Excellence: Meet daily targets and uphold quality standards while maintaining detailed administrative records to ensure compliance and task completion.What You Need to SucceedEssential QualificationsLinguistic Proficiency: Native or fluent in both Italian and English (written and spoken).Strong Communication Skills: Exceptional verbal communication abilities, particularly over the phone.

Feb 6, 2026

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Join FRP Advisory as an Associate Forensic Accountant in our Manchester office, where you will play a crucial role in investigating financial discrepancies and supporting our clients in complex litigation matters. You will be part of a dynamic team dedicated to delivering exceptional forensic services and ensuring the integrity of financial reporting.

Apr 10, 2026

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