Customer Success Manager

PHMGManchester

On-site Full-time

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Experience Level

Experience

Qualifications

We are looking for candidates with a strong background in customer service or account management. You should possess excellent communication and interpersonal skills, with the ability to build rapport with clients. Experience in the audio branding or marketing industry is a plus. A Bachelor’s degree in Business, Marketing, or a related field is preferred.

About the job

As a Customer Success Manager at PHMG, you will play a pivotal role in nurturing our client relationships and ensuring they derive maximum value from our services. You will be responsible for onboarding new clients, addressing their inquiries, and proactively identifying opportunities for upselling and cross-selling our products. Your goal is to enhance customer satisfaction and loyalty while driving revenue growth.

About PHMG

PHMG is a global leader in audio branding, providing businesses with tailored audio solutions that enhance their customer experience. With a commitment to innovation and excellence, we empower brands to resonate with their audience through the power of sound.

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Customer Success Manager

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Customer Success Manager

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Feb 11, 2026

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Director of Customer Success - EMEA

SafetyCulture

Full-time|On-site|Manchester

Why Join Us?At SafetyCulture, we are a leading global technology company, but we’re not what you might expect. Enjoy catered lunches, engaging team events, and yes... even dogs in the office! However, it’s not just the perks that attract talent.Our dedicated team of nearly 1,000 professionals is passionate about improving our products and enriching the lives of our customers. At SafetyCulture, you’ll often hear, “yes, let’s give it a shot,” rather than “that’s not how we do things here.”We are committed to building innovative tools that enhance work for the 3 billion individuals who drive the world forward - from factory floor operators to baggage handlers, truck drivers, servers, and store assistants. We possess the scale and innovation typical of major tech companies, without the bureaucratic delays. Our environment empowers experienced professionals to solve real problems quickly.With us, you have personal ownership. Every full-time team member receives equity, ensuring that when we grow, so do you. We acknowledge that no company is perfect, and as we embark on our next growth stage, we focus on scaling efficiently, underpinned by operational maturity, a clear vision, and a robust emphasis on AI.This is impactful tech without the corporate hassle. If this excites you more than it intimidates you, you’ll be a great fit.About YouYou are a strategic and commercially savvy Customer Success leader with a proven track record of building and scaling high-performing SaaS teams across the EMEA region. You have experience in leading leaders, collaborating closely with Sales and Product teams, and adeptly transforming strong customer outcomes into long-term value, retention, and sustainable business growth.You are equally comfortable discussing forecasts and expansion strategies in the boardroom as you are refining playbooks or engaging in complex conversations with enterprise customers.Your balanced leadership approach is based on data, commercial judgment, and authentic customer empathy. You are comfortable challenging conventional wisdom, maintaining a long-term viewpoint, and navigating fast-paced, matrixed environments. Above all, you recognize Customer Success as a vital driver of growth, retention, and long-term customer value.

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Join SafetyCulture as a Senior Customer Success Manager where you will be a pivotal part of our mission to enhance operational excellence. In this role, you will engage with our most promising accounts, serving as a trusted advisor to help clients unlock the full potential of our platform. Your contributions will ensure they meet their business objectives and deepen their partnership with us. The ideal candidate will possess extensive experience managing Enterprise clients across diverse industries, showcasing a proven ability to drive customer success and satisfaction.

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As a Client Success Manager at PHMG, you will play a pivotal role in ensuring our clients achieve their desired outcomes through our services. You will be the primary point of contact for our clients, cultivating strong relationships, addressing their needs, and advocating for their success. Your responsibilities will include onboarding new clients, providing ongoing support, and identifying opportunities for upselling our services.

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Customer Success Associate

gbg

Full-time|On-site|Manchester, New Hampshire, United States

About the Role GBG is hiring a Customer Success Associate in Manchester, New Hampshire. This role centers on building strong client relationships and supporting customers as they use our services. The position involves regular interaction with clients to understand their needs and help them reach their goals. What You Will Do Guide new clients through onboarding and help them get started with our services Maintain ongoing relationships with customers, checking in and addressing questions or concerns Offer practical solutions tailored to each client’s situation Act as a trusted advisor throughout the customer journey Location This position is based in Manchester, New Hampshire, United States.

Apr 17, 2026

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Customer Success Executive - Onboarding & Enablement

NQC

Full-time|Hybrid|Manchester, England, United Kingdom

Join NQC as a Customer Success Executive!NQC is a dynamic and rapidly expanding software enterprise that specializes in innovative supply chain risk management platforms. Positioned within the 'Tech for Good' sector, we empower some of the largest organizations across various industries with our online solutions.Located in the heart of Manchester, we promote a nurturing work environment within a diverse team. At NQC, we embrace a hybrid working model, allowing for flexibility while fostering team spirit through regular social gatherings and company events. This role offers you the chance to contribute to globally recognized technology solutions, aligning with our long-term vision for sustainability and a better future.Your RoleThe Customer Success Executive serves as the operational backbone of our Customer Success team. This role involves actively nurturing and expanding strategic customer relationships to ensure the seamless delivery of NQC services across our client accounts. While all CSEs share essential responsibilities to support team cohesion, each executive will focus on a primary functional area—Onboarding, Adoption, or Operations—to drive departmental excellence.Key ResponsibilitiesAs a Customer Success Executive, you will engage in the following core activities:Maintain comprehensive knowledge across all CSE responsibilities to provide effective support during team members' absences.Assist Customer Success Managers (CSMs) and senior stakeholders in preparing for Quarterly Business Reviews (QBRs) and critical client meetings.Proactively identify opportunities for process enhancement within the Customer Success function to meet scalability objectives.Perform any additional duties as assigned.Functional Focus AreasNote: Successful candidates will be assigned to one specific focus area based on their expertise and the current business needs, dedicating approximately 80% of their time to this specialization.Focus A: Onboarding & EnablementLead the comprehensive onboarding journey for new and existing clients, ensuring quick time-to-value and effective platform adoption.Manage and update the repository of digital training materials, videos, and self-service guides to support a scalable, low-touch client experience.Collaborate to create and deliver impactful webinars and training sessions for clients.Drive key performance indicators (KPIs) related to onboarding efficiency, training completion rates, and initial value realization.Focus B: Product Adoption & UsageMonitor and support...

Mar 20, 2026

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Customer Success Executive - Focused on Product Adoption

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Full-time|Hybrid|Manchester, England, United Kingdom

Join NQC: A Leader in Supply Chain Risk ManagementNQC is an innovative and expanding software company dedicated to enhancing supply chain risk management through advanced web platforms. We thrive in the 'Tech for Good' sector, empowering some of the largest organizations across various industries with our solutions.Situated in the heart of Manchester, we pride ourselves on fostering a collaborative and inclusive work environment. Our hybrid working model encourages team bonding through regular social events and gatherings. Here, you will have the chance to contribute to globally recognized technology solutions that support sustainability and a brighter future.Your Role in Customer SuccessAs a Customer Success Executive, you will be the driving force behind our Customer Success team. Your primary responsibility will be to cultivate and nurture strong, strategic relationships with our customers while ensuring the seamless delivery of NQC’s services. Each executive will focus on a specific area—Onboarding, Adoption, or Operations—to enhance departmental performance.ResponsibilitiesDevelop a comprehensive understanding of all areas of CSE responsibilities to provide effective support during team member absences.Collaborate with Customer Success Managers (CSMs) and senior leaders to prepare for Quarterly Business Reviews (QBRs) and critical client meetings.Identify opportunities for process improvements within the Customer Success function to align with scalability objectives.Perform additional ad-hoc tasks as assigned.Specialization AreasNote: While the role encompasses multiple core functions, successful candidates will be assigned to a specific focus area based on their skills and the company’s needs, dedicating approximately 80% of their time to this primary area.Onboarding & Enablement: Lead the onboarding process for new and existing clients, ensuring quick value realization and effective platform adoption. Maintain a library of digital training resources and conduct impactful training sessions.Product Adoption & Usage: Monitor client usage patterns, analyze data to drive product engagement, and provide strategic insights to enhance product utilization.

Mar 20, 2026

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Customer Experience Specialist at Xero | Manchester, UK

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