Customer Success Manager

Street GroupManchester

Hybrid Full-time £33K/yr - £40K/yr

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Experience Level

Manager

Qualifications

A bit about you…Proven experience in Customer Success or related fieldStrong passion for delivering outstanding customer experiencesExceptional written and verbal communication skills, with fluency in EnglishDependable, self-motivated, and capable of working independently with a drive to contribute to our rapid growthHighly organized with a keen attention to detail

About the job

Customer Success Manager

Manchester (Hybrid, up to 3 days WFH) | Up to £33k (OTE up to £40k)

Street Group is a leading innovator in the PropTech sector within the UK, dedicated to enhancing the experiences of those involved in real estate transactions. Our mission is to revolutionize the property industry by providing cutting-edge technology that supports both buyers and sellers, enhancing the entire process of buying, selling, renting, and letting properties.

As we experience rapid growth, particularly with enterprise-level estate agencies, we are looking for a dedicated Customer Success Manager to join our team. This role is crucial in nurturing our largest and most complex client relationships, ensuring they fully utilize our products and derive maximum value from their partnerships with us. You will play a pivotal role in shaping the future of customer success at Street Group.

Over the last five years, we have developed Street.co.uk, a groundbreaking platform that emphasizes transparency, user experience, and aesthetic design, fundamentally changing how the property industry operates. As part of our vibrant and ambitious Street.co.uk team, you will be the primary product expert for our customers, guiding them through their journey with Street and fostering client success while identifying avenues for growth across Street Group's suite of products.

You will have the freedom to manage your schedule and conduct workshops, consistently exceeding customer expectations and helping them navigate our systems, ultimately making a significant impact as we expand our operations.

About Street Group

At Street Group, we are not just a PropTech company; we are pioneers dedicated to transforming the real estate landscape in the UK. Our innovative solutions aim to streamline property transactions, enhance user experiences, and empower estate agencies with world-class technology. Join us in our journey to create a better property industry for everyone involved.

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