Customer Success Operations Manager

WrapbookRemote

Remote Full-time

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Experience Level

Manager

Qualifications

What You'll Do:Diagnose & Clarify Operational ChallengesIdentify operational challenges and provide structured solutions. Collaborate with cross-functional teams to enhance workflows. Utilize Salesforce and analytics to drive decision-making.

About the job

About Us:

Wrapbook is an innovative and user-friendly platform that simplifies production payroll and accounting, making it faster and more secure. Our comprehensive payroll solution connects your entire team, production, accounting, cast, and crew, within a single platform. Wrapbook empowers production teams to efficiently manage projects, compensate cast and crew, monitor expenses, and obtain insightful data, while enabling workers to handle timecards, track pay, and onboard to new projects from any device. We bring transparency and reliability to production payroll, enhancing overall team productivity.

Trusted by various companies, Wrapbook provides payroll services for industry leaders such as SMUGGLER, Tuff, and GhostRobot. Our expanding team of over 250 professionals across the USA and Canada includes experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Backed by prominent investors including Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital, we have successfully raised $130M and are well-positioned financially.

The Opportunity - Customer Success Operations Manager - Remote (USA / Canada)

Wrapbook is at the forefront of creating an operating system for the project economy in one of the most intricate payroll and compliance sectors globally. As we grow, our success hinges not only on demand but also on operational reliability, execution capacity, and customer trust.

The Revenue Operations team is responsible for the systems, data, and operational rigor that facilitate scalable growth. The Customer Success Operations Manager will report to the Head of Revenue Operations and be a key member of Wrapbook’s leadership team within the Customer Success organization, collaborating closely with the Head of Customer Success and functional leaders across Onboarding, Customer Success, and Support to refine operational strategy and execution priorities.

This role merges operational insights with systems execution, detecting friction in post-sale workflows, converting ambiguity into clear requirements, and implementing scalable, Salesforce-enabled solutions that enhance reliability, efficiency, and customer experience.

This is a build-mode role requiring an analytical thinker who can drive systems execution, either by implementing scalable workflow solutions directly or by translating requirements into precise technical designs for implementation.

About Wrapbook

Wrapbook is a cutting-edge platform designed to streamline production payroll and accounting processes, enhancing efficiency and security across teams. With a strong foothold in the industry and financial backing from top-tier investors, Wrapbook is dedicated to transforming the project economy.

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