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Qualifications
Strong communication and interpersonal skillsAbility to work collaboratively in a fast-paced environmentPassion for customer success and helping clients achieve their goalsFamiliarity with talent acquisition software is a plus
About the job
Join our innovative team at Lever as we redefine the future of talent acquisition. We are looking for a passionate Customer Success Professional who is eager to contribute to our mission of helping organizations recruit and hire top talent.
PLEASE NOTE: This is a test job posting in Lever's testing environment. Please do not apply for this position.
At Lever, we have spent the last decade tackling the strategic challenge of recruitment and hiring. Our cutting-edge hiring software is trusted by industry leaders such as Netflix, Yelp, Cirque du Soleil, Shopify, and Spotify to build and expand their teams. We take pride in our people-first culture, recognized as the #1 workplace in San Francisco and one of the top workplaces in the entire United States. Our team, fondly known as 'Leveroos', is our greatest asset, and we continually invest in their growth and success.
About Leverdemo-8
Lever is at the forefront of transforming the talent acquisition landscape, empowering companies to recruit and hire top-tier talent through our innovative software solutions. With a decade of experience and a commitment to a people-first culture, we are proud to support organizations like Netflix and Spotify in their growth journeys.
Join our innovative team at Lever as we redefine the future of talent acquisition. We are looking for a passionate Customer Success Professional who is eager to contribute to our mission of helping organizations recruit and hire top talent.PLEASE NOTE: This is a test job posting in Lever's testing environment. Please do not apply for this position.At Lever, …
Klaviyo is looking for a Customer Success Manager based in Boston, MA. This role centers on building strong relationships with clients and helping them get the most value from the Klaviyo platform. Role overview Customer Success Managers at Klaviyo focus on understanding each client's needs and ensuring they have a positive experience. The position involves guiding customers through the adoption of Klaviyo's tools and working closely with internal teams to develop solutions that fit each situation. What you will do Nurture and maintain client relationships Identify customer goals and challenges Encourage effective use of the Klaviyo platform Collaborate with other teams to deliver tailored support
Join Our TeamCyvl is an innovative tech startup located in Boston, Massachusetts, dedicated to transforming how governments visualize and manage their transportation infrastructure. Our cutting-edge hardware and software solutions utilize advanced 3D mapping sensors to gather LiDAR, imagery, and GPS data, which are integrated into our customers' vehicles. This data is then processed through our sophisticated AI-driven cloud systems to provide actionable geospatial insights that optimize city operations and resource management.At Cyvl, we are passionate about empowering governments to develop and sustain public infrastructure that enhances community pride through faster decision-making facilitated by our sensors and Infrastructure Intelligence Platform. We are currently seeking a Director of Customer Success to spearhead customer retention, expansion strategies, and post-sales system design. In this role, you will establish systems, segmentation, automation, and a health scoring framework that elevates Customer Success from a reactive support function to a driver of proactive revenue growth.As a dynamic and rapidly growing team, we are committed to addressing real-world challenges with authenticity, simplicity, and boldness. Each team member is encouraged to take ownership, achieve tangible results, and make a lasting impact in the communities we serve.
Full-time|$108K/yr - $144K/yr|Hybrid|Boston, Massachusetts, USA
Role overview The Customer Success Manager at Datadog builds and maintains relationships with a diverse customer base. This position focuses on guiding clients through onboarding, supporting them as they adopt new products, and identifying opportunities for upsell and cross-sell. Acting as a customer advocate, the manager works to ensure each client benefits fully from Datadog’s solutions and enjoys a positive experience throughout their journey. What you will do Guide customers through the onboarding process to set them up for success Encourage adoption of additional Datadog products and features Spot and pursue opportunities for upselling and cross-selling Act as a primary contact and advocate for customer needs Support customers in realizing ongoing value from the Datadog platform Work environment This role is based in Boston, Massachusetts, and follows a hybrid work model. Datadog emphasizes an office culture that encourages creativity and collaboration, while also supporting work-life balance and professional growth.
At Klaviyo, we celebrate the diverse backgrounds, experiences, and perspectives that each Klaviyo (we proudly call ourselves Klaviyos) contributes to our dynamic workplace. We believe in providing everyone with an equitable opportunity for success and value the unique insights each individual brings, beyond traditional job criteria. If you feel you are a close match, we encourage you to apply. Interested in learning more about life at Klaviyo? Visit klaviyo.com/careers to discover how we empower creators to take charge of their destinies.About the RoleWe are in search of a strategic, systems-oriented, and customer-focused Senior Manager of Customer Success Operations to enhance Klaviyo's Digital-first and At Scale engagement model. In this pivotal role, you will collaborate closely with both the Digital and At Scale Customer Success teams, while also engaging with Product, Customer Education, and Marketing to implement the tools, data, automations, and processes necessary for customers to learn, adopt, and thrive at scale.By working in tandem with the Go-To-Market systems and Customer Success teams, you will drive the operational engine that supports our digital and hybrid engagement models, including lifecycle automation, AI-driven engagement, and enablement for adoption and education. If you excel where technology, data, and customer experience intersect—and you enjoy transforming strategy into scalable, measurable outcomes—this position offers you the chance to influence how tens of thousands of customers experience Klaviyo.How You’ll Make an ImpactConvert strategic digital customer success goals into actionable execution plans, encompassing system enhancements, cross-functional collaboration, and project management.Design and implement scalable lifecycle workflows, triggers, and automations that drive onboarding, adoption, expansion, and ongoing customer success.Operationalize digital customer lifecycle programs, including triggered communications, in-app engagements, personalized guidance, and automated success plans.Enhance the digital customer success technology stack, including Gainsight CS/PX, automation tools, AI agents, LMS platforms, and community systems.Lead change management initiatives related to digital transformation efforts within the broader Customer Success organization.Deploy AI and automation strategies to optimize customer interactions and enhance overall satisfaction.
About UsUpGuard is at the forefront of revolutionizing cybersecurity management through AI-driven solutions. Following a successful US$75M Series C funding round, we are enhancing our infrastructure to handle an impressive 100 billion risk signals daily. This expansion is not merely about growth; it's a transformative approach to managing cyber risk on a global scale.Our Cyber Risk Posture Management (CRPM) platform is tailored for security teams, integrating security ratings, threat intelligence, and autonomous AI technology. We empower organizations to navigate the continuously evolving threat landscape effectively.At UpGuard, we are not just creating another cybersecurity tool; we are defining a new industry standard. Our team possesses the freedom and resources to develop world-class technology that meets the needs of clients worldwide.As we grow, our commitment to our customers remains steadfast. Our Customer Success team is dedicated to addressing the unique challenges our clients encounter daily. We are searching for passionate individuals who thrive on helping others, solving problems, and building lasting relationships. You will have a commercial perspective to identify growth opportunities within our customer accounts and enhance product adoption.Why This Role MattersWith our ongoing growth, we are looking for a Customer Success Manager to join our exceptional team. This role involves onboarding and empowering our customers. The ideal candidate will have experience leading customer interactions, be detail-oriented, articulate, and possess the ability to listen effectively while providing clear and actionable advice.As a Customer Success Manager, you will report to a Lead CSM and analyze your customers' pain points, working closely with them to alleviate these challenges using UpGuard technology. You will actively seek feedback from customers and colleagues to continuously improve our offerings while collaborating with clients globally from initial contact through successful deployment, gaining invaluable insights into various industries and institutions.
A career that offers you the complete package!At Conga, we foster a vibrant community where our team members can truly excel. Here, you'll discover opportunities to innovate and facilitate growth through both personal and team development, all within an environment where every opinion is valued.Conga accelerates the transformation of businesses into more connected and intelligent entities. Our Conga Advantage Platform is globally recognized for enhancing this journey, integrating Configure, Price, Quote, Contract Lifecycle Management, and Document Automation into a single, open platform that seamlessly connects with any ERP, CRM, and Cloud service. Driven by a unified data model and specialized AI, Conga empowers companies to achieve a distinct advantage—one built on seamless integration, actionable insights, and scalable growth.Our methodology is rooted in the Conga Way, a framework that embodies our core values and influences all aspects from hiring to decision-making, including key initiatives like employee recognition. Developed with direct input from our team, the Conga Way serves as the cornerstone of our dynamic culture.Position Overview: Director of Customer SuccessLocations: Boston, MA (Remote); Houston, TX (Hybrid); Denver, CO (Remote)Reports to: Senior Director of Customer SuccessSnapshot:As the Director of Customer Success at Conga, you will lead and continuously develop a highly skilled team of experienced Enterprise and Strategic Customer Success Managers (CSMs), steering their partnerships with some of our most sophisticated and complex clients. You will provide leadership, expertise, and coaching to enhance your team's capabilities while exhibiting clear and independent ownership of your portfolio.Why this role matters:Your team will be responsible for managing a portfolio of Fortune 100, 200, and 500 clients, ensuring they achieve measurable, verified outcomes. Your contributions will play a critical role in attaining our revenue goals.
We are seeking a dedicated and proactive Customer Success Manager to join our team at Benchling. In this critical role, you will work closely with our clients to ensure they maximize the value of our platform. You will be responsible for managing customer relationships, providing guidance on best practices, and identifying opportunities for upsells and renewals. Your exceptional communication skills and customer-oriented mindset will be key to fostering long-term partnerships.
Full-time|$54K/yr - $72K/yr|Hybrid|Boston, Massachusetts, USA
As a Customer Success Associate at Datadog, you will play a pivotal role in nurturing long-term strategic relationships with our customers. Your primary focus will be on driving product adoption and identifying growth opportunities across a diverse portfolio of Datadog clients to ensure successful product utilization and customer retention. You will serve as an internal advocate for our customers, dedicated to delivering a positive experience across a substantial number of accounts. Utilizing a structured methodology, you will assess each customer's unique needs and effectively communicate the value of our Datadog solutions. As our Customer Success team expands, your personal growth and the team's success will be paramount. At Datadog, we highly value our office culture—the relationships and collaboration it fosters and the creativity it inspires. We operate as a hybrid workplace, allowing our Datadogs to find the work-life balance that suits them best.
About DeleteMe:DeleteMe is at the forefront of proactive privacy protection, aiding security teams in minimizing their human attack surface by continually monitoring and eliminating exposed personal data (PII) from the open web. This crucial data is often exploited by threat actors to execute social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity fraud.As a rapidly expanding global SaaS enterprise, DeleteMe caters to both individual consumers and corporate clients. With over 100 million successful opt-out removals, we help our clients mitigate risks associated with identity theft, spam, doxxing, and various other cybersecurity threats. Our offerings include detailed privacy reports, continuous monitoring, and expert support for sustained protection.DeleteMe provides a scalable, managed defense layer for organizations' most vulnerable asset: their people. This is why 30% of the Fortune 100, leading technology companies, major banks, federal agencies, and U.S. states trust DeleteMe to safeguard their workforce.We are led by a committed and experienced team, driven by a compelling mission to empower consumers with privacy.Job SummaryThe Customer Success Manager will oversee and mentor a dedicated team of Customer Success Managers (CSMs) aimed at enhancing product adoption, customer retention, and growth for our most esteemed clients. This role demands a combination of leadership, strategic insight, and hands-on expertise in Customer Success. The successful candidate will be a staunch advocate for customers, possess exemplary communication skills, and demonstrate a history of managing high-performing teams in a dynamic environment.ResponsibilitiesTeam Leadership and Development:- Lead and mentor a team of CSMs, cultivating a culture of high performance, collaboration, and ongoing improvement.- Conduct regular one-on-ones, performance evaluations, and career development planning.- Create and implement onboarding and continuous training programs for the team.Customer Strategy:- Define and enhance the Customer Success strategy, encompassing customer segmentation, engagement models, and success metrics.- Analyze customer health data to pinpoint risks and opportunities, and craft proactive intervention strategies.
Full-time|On-site| New York, NY, United States, Boston, Massachusetts
Role Overview Box, Inc. is hiring a Customer Success Manager based in New York, NY or Boston, Massachusetts. This role centers on helping customers reach their goals with the Box platform. Building strong client relationships and understanding each customer’s needs are central to the work. What You Will Do Develop and maintain trusted partnerships with clients Identify customer goals and recommend solutions tailored to their business Work closely with teams across Box to encourage engagement and product adoption Support customer satisfaction and help resolve issues as they arise Share feedback and insights to help improve Box’s services and approach Location This position is open in New York, NY and Boston, Massachusetts.
About UsAt Ideals, we are a leading global B2B SaaS product company, celebrated for being the most highly rated and customer-focused brand in the secure business collaboration sector. With over 2,000,000 users spanning 300,000 companies worldwide, we empower professionals to handle critical processes and make impactful decisions efficiently and effectively.Ideals Virtual Data Room (VDR): Our platform provides secure document sharing and collaboration for various complex transactions, including due diligence, fundraising, corporate reporting, and clinical trials.Ideals Board: A collaborative platform that enhances board and leadership decision-making processes, ensuring speed, safety, and compliance.Your RoleJoin our Customer Success team, which has been instrumental in maintaining our high customer satisfaction and Market Leader status on G2 for five consecutive years. We are in search of a dedicated and tech-savvy Customer Success Associate in the Boston, NYC, or Chicago area.Your main responsibility will be to provide outstanding post-sales support to our clients while collaborating closely with our Field Sales teams across the United States. We are looking for an analytical individual who can clearly communicate and address complex issues.This role offers a unique opportunity to establish a remarkable career path within a dynamic, multinational SaaS environment.Key Responsibilities:Engage in pre-sales demo calls to support Field Sales with product overviews.Assist Field Sales in managing product-related tasks, including project launches.Help Field Sales with the initiation and maintenance of deals and contract flows.Manage relationships with Field Sales clients, along with a portfolio of Premier clients.Conduct onboarding training sessions for new and existing clients.Facilitate clients' subscription renewals and upgrades to meet their evolving needs.
TL;DR: Lovable is experiencing rapid growth and is in search of a dedicated builder to establish systems, automation, and programs that enhance customer success at scale—ensuring that every customer receives timely and appropriate touchpoints without the necessity of a dedicated Customer Success Manager for every account.Why Choose Lovable?At Lovable, we empower individuals and teams to create software using any programming language. Our platform is utilized by everyone from solo entrepreneurs to Fortune 100 companies, allowing millions to rapidly transform their ideas into tangible products. As pioneers in the evolving landscape of software development, you have a unique opportunity to reshape the digital world. With over 2 million users in more than 200 countries, Lovable is helping to launch businesses, automate tasks, and bring concepts to fruition—and we are just getting started.We are a compact, highly skilled team building a company that will define a generation from our base in Stockholm. We value extreme ownership, high speed, and collaborative teamwork. We look for individuals who are passionate, move quickly, and are eager to make a significant impact.What We’re Seeking4+ years of experience in Customer Success Operations, Digital/Scaled Customer Success, Lifecycle Management, or Growth (B2B SaaS)—demonstrated experience in creating 1:many Customer Success programs is essential.Adept systems builder with strong analytical skills—capable of defining success metrics, implementing monitoring systems, and rapidly iterating based on feedback.Excellent writing and communication abilities—your customer-facing content is clear, concise, and composed under pressure, especially during critical incidents.Cross-functional collaborator—able to align Product, Customer Success, Marketing, and Support teams without requiring excessive processes or formal mandates.Comfortable with ambiguity and quick iterations—you launch a version 1.0, gather insights, and enhance without waiting for perfection.Preferred: Experience in product-led growth or usage/consumption-based models; familiarity with AI tools to scale content creation, segmentation logic, and insight synthesis.Your ResponsibilitiesManage the entire lifecycle automation engine—design and oversee onboarding sequences, activation nudges, adoption milestone campaigns, renewal outreach, and expansion triggers for the entire customer base.Develop and enhance...
Role overview The Customer Success Manager at Lumafield focuses on supporting clients throughout their journey with Lumafield’s solutions. Based in Boston, this position works directly with customers to understand their goals and ensure they gain maximum value from the products. Acting as a trusted advisor, the Customer Success Manager provides reliable guidance and support tailored to each client’s needs. What you will do Guide new customers through onboarding and help them get started with Lumafield’s products Develop and nurture long-term relationships with clients Work closely with customers to understand their specific challenges and objectives Provide expert assistance and recommendations to help clients achieve success Spot opportunities to introduce additional products or services that fit client needs Support customer satisfaction, encourage retention, and contribute to account growth Location This role is located in Boston, MA.
Senior Director of Customer Success AcuityMD is a cutting-edge software and data platform designed to expedite access to medical technologies. With approximately 6,000 new medical devices approved by the FDA annually, our platform empowers MedTech companies to enhance their product delivery to physicians, ultimately improving patient care with the latest innovations. Supported by renowned investors such as Benchmark, Redpoint, and Ajax Health, we help MedTech organizations analyze product usage, investigate variations in outcomes, and discover opportunities for physicians to better serve their patients. We are seeking a dynamic Senior Director or VP-level professional to spearhead our Customer Success efforts. This leader will oversee a dedicated team of over 7 Customer Success Managers (CSMs) focused on managing Strategic Segment accounts, each generating $1 billion or more in revenue. Your mission will be to cultivate customer loyalty, drive product adoption, and enhance overall customer satisfaction. Team Mission Our goal is to construct a world-class Commercial Team and create a systematic go-to-market strategy. We are on the lookout for high-caliber professionals in Enterprise SaaS and Medical Device customer success to engage thoughtfully with VPs, General Managers, and other key decision-makers within the Medical Device sector. Our Customer Success team is committed to a proactive, consultative, and high-touch approach, working directly with end-users to foster platform adoption and conducting Executive Business Reviews that align with strategic initiatives while quantifying and communicating ROI. Responsibilities Lead a team of CSMs dedicated to customer retention and account growth in the Strategic segment (accounts exceeding $1 billion in revenue). Manage the Strategic Customer Success team, providing training, coaching, and development while refining Customer Success processes and strategies. Engage directly with key customers during Executive Business Reviews to showcase the value delivered by AcuityMD. Support CSMs in managing at-risk accounts through risk detection, alerting, and actionable plans. Develop hiring strategies and recruit, onboard, and train exceptional CSMs. Collaborate closely with sales, product, and services teams to further AcuityMD’s customer engagement mission. Continuously monitor account health and user adoption across a diverse portfolio, reporting key performance indicators to Customer Success and broader Commercial team leadership.
Full-time|$86K/yr - $118K/yr|Hybrid|Boston, Massachusetts, USA
As a Customer Success Manager at Datadog, you will take the lead in fostering strong relationships within our customer base, driving new product adoption, and ensuring a seamless onboarding experience. Your role will involve advocating for our customers, focusing on delivering exceptional experiences while identifying growth opportunities. Through a structured approach, you will assess individual customer needs and articulate the value of Datadog's solutions effectively.At Datadog, we cherish our office culture which fosters collaboration, creativity, and strong relationships. Our hybrid work model allows Datadogs to achieve a balanced work-life integration that suits their individual needs.
Are you passionate about customer success and engineering excellence? Join DigitalOcean as a Manager of Customer Success Engineering! In this pivotal role, you'll lead a dynamic team dedicated to ensuring our customers achieve their desired outcomes while using our cloud services. You will be responsible for driving technical insights and fostering strong relationships with clients.As a leader, you will empower your team to provide exceptional support and guidance, collaborating closely with cross-functional teams to enhance the customer experience. Your strategic vision will help shape our customer success initiatives, making a tangible impact on our overall mission.
Role Overview The Customer Success Manager at Weave focuses on helping clients in Boston get the most value from our communication solutions. This role centers on building lasting relationships, guiding customers through onboarding, and offering steady support to keep satisfaction high. What You Will Do Develop and maintain strong connections with customers. Lead clients through onboarding, making sure they understand and use our products effectively. Provide ongoing support to address questions and concerns as they arise. Work with internal teams to solve customer issues and suggest product improvements. Advocate for customer needs and help drive retention and engagement. Collaboration and Impact This position involves regular collaboration with colleagues across teams to resolve customer challenges and recommend enhancements. A proactive mindset is key for supporting customer success and loyalty.
The Principal Customer Success Manager at Nexthink supports clients as they work to improve their digital workplace using Nexthink’s solutions. This position leads a team focused on customer engagement, satisfaction, and retention. Key responsibilities Guide customers to achieve their goals with Nexthink’s digital experience technology Lead and mentor a team of customer success professionals Develop strategies to build and maintain strong customer relationships Conduct regular check-ins with clients to monitor progress and address needs Identify and pursue opportunities for upselling and cross-selling Nexthink products Work closely with product and engineering teams to communicate customer feedback and support ongoing improvement Collaboration and impact This role works across teams to ensure customers get the most value from Nexthink’s offerings. Close coordination with product and engineering helps keep solutions aligned with client needs. Location This position is based in Boston.
Full-time|$92K/yr - $122K/yr|Hybrid|Boston, Massachusetts, USA; New York, New York, USA
As a Sales Engineer at Datadog, you will play a pivotal role in qualifying and securing opportunities with our esteemed customers and partners across the LATAM region. Your technical expertise will shine through in engaging sales presentations, compelling product demonstrations, and by supporting crucial technical evaluations (POCs). You will also collaborate closely with our product team, providing valuable insights based on customer feedback and competitor analysis to help steer feature prioritization. Additionally, your role will involve liaising with various teams to address customer concerns, escalate bug issues, and represent our brand with pride. If you are eager to be part of a dynamic, enthusiastic team that offers limitless growth opportunities, we would love to hear from you! At Datadog, we cherish our office culture, which fosters strong relationships and collaboration, and sparks creativity. We operate on a hybrid work model, empowering our Datadogs to achieve a work-life balance that suits their needs.
