Customer Success Representative - Join Our Team in the Philippines

Remote Full-time

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Qualifications

To be successful in this role, you should possess:Excellent communication skills, both verbal and writtenA strong customer-centric approachExperience in customer service or a related fieldProblem-solving abilities and a proactive mindsetAbility to work effectively in a team environment

About the job

Are you passionate about helping customers achieve their goals? Join ParcelVision as a Customer Success Representative and be part of a dynamic team dedicated to enhancing customer satisfaction and engagement.

Your role will involve understanding customer needs, providing tailored solutions, and ensuring that our clients have a seamless experience with our services. You will be the main point of contact for our customers, guiding them through their journey and helping them maximize the value of our offerings.

About ParcelVision

ParcelVision is a forward-thinking company focused on delivering innovative solutions in logistics and distribution. We pride ourselves on our customer-centric approach and strive to create a positive impact in the industry.

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Customer Success Specialist (Remote) | Philippines

HireHawk

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Join HireHawk, where we specialize in connecting exceptional global talent with leading U.S. companies. We are dedicated to empowering candidates to advance their careers while providing our clients with remote-ready professionals who deliver impactful results from day one.We are currently seeking a Customer Success & Sales Follow-Up Specialist to enhance ou…

Mar 11, 2026

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Customer Success Specialist at onlyexperts | Remote in the Philippines

onlyexperts

Full-time|Remote|Remote — Philippines

Job Title: Customer Success Specialist (CSS)Role: Full Time, 40 hours per week, Fully RemoteJob Overview:Join our dynamic team at onlyexperts as a Customer Success Specialist (CSS) and play a pivotal role in ensuring our clients have an exceptional experience on our purchasing platform. This fully remote position is ideal for individuals who are detail-oriented, possess outstanding communication skills, and are passionate about helping clients succeed. You will support our Customer Success Managers (CSMs) by managing day-to-day account activities, enhancing client communications, and driving overall customer satisfaction for our low-touch and mid-tier clients.Key Responsibilities:● Client Outreach: Proactively engage with a diverse range of clients to ensure seamless functionality on our platform, collecting valuable insights to inform future product enhancements.● Account Management: Independently manage communications and address the needs of lower-tier and less complex accounts, ensuring every client feels supported and fully operational.● Onboarding Assistance: Facilitate the onboarding process for new clients, including account setup, introductory training, and addressing initial inquiries. Over time, take on full end-user onboarding to allow CSMs to focus on strategic stakeholders.● Support Collaboration: Work alongside CSMs to assist with daily account tasks such as user outreach, capturing client feedback for platform improvements, and addressing client inquiries by directing them to the appropriate support channels.● Engagement Monitoring: Track platform usage to identify potential issues or opportunities for improvement, collaborating closely with CSMs to enhance client engagement.● Presentation Support: Aid in the creation of quarterly business review (QBR) presentations for CSMs, developing engaging Google Slide/PowerPoint decks that showcase client health scores, emerging trends, and the value derived from our platform.● Initial Client Support: Act as the first point of contact for client inquiries, escalating complex issues to CSMs or other teams to ensure timely resolution.● Sales Support: Identify potential sales leads through client interactions, assisting in sales initiatives by identifying outreach opportunities.

Nov 16, 2024

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Customer Success Specialist at LevelUp | Philippines

LevelUp

Full-time|On-site|Philippines

Company OverviewLevelUp is a premier outsourcing agency that partners with agencies, software vendors, and website owners to deliver specialized solutions. With over seven years of successful collaboration, we provide exceptional technical, operational, and back-office support. Our dedicated team of skilled professionals is passionate about delivering top-notch quality to our clients, ensuring their success is our top priority.Position OverviewAs a Customer Success Specialist, you will play an essential role in our team by overseeing the commercial execution and retention of our high-volume accounts. This role emphasizes the entire renewal process, effective contract management, and building strong customer relationships to optimize revenue retention. Working during North America Central Time hours, you will collaborate closely with Customer Success Managers (CSMs) to ensure a seamless and outstanding customer experience. We are looking for a proactive, agile, and accountable individual who thrives in a fast-paced, collaborative environment, and is committed to maintaining data integrity while driving performance against key metrics.

Feb 12, 2026

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Partner Success Manager - Remote Position in the Philippines

Hostaway

Full-time|Remote|Remote job

This is a fully remote position. Candidates must reside in the Philippines to ensure effective collaboration with the team and partners. Hostaway provides an AI-powered vacation rental management platform, supporting over 20,000 property managers worldwide. The software helps professional short-term rental operators streamline their operations and grow their businesses. The company is profitable and growing quickly, recognized as the first unicorn in the short-term rental property management system sector. More details about Hostaway’s recent valuation and story are available here. Role overview The Partner Success Manager will oversee operational success and performance across Hostaway’s partner ecosystem. This role manages a wide range of partner relationships, leads onboarding and activation, and identifies opportunities to improve processes throughout the partnership lifecycle. Serving as the main point of contact for partners, the Partner Success Manager works closely with teams in Product, Support, Marketing, and Partnerships to address challenges and deliver results. What you will do Manage daily relationships with more than 200 marketplace and strategic partners Serve as the primary contact for non-technical partner inquiries Oversee partner onboarding, activation, and ongoing support

Apr 22, 2026

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Client Success Manager - Remote in the Philippines

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We are looking for a passionate and dedicated Client Success Manager to join our dynamic team at rockstar-3. In this remote position, you will be responsible for ensuring our clients achieve their desired outcomes while using our services. You will act as the main point of contact for clients, providing guidance and support to foster long-lasting relationships. Your expertise will help clients navigate challenges and maximize the value they receive from our solutions.

Mar 24, 2026

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Onboarding Specialist at Remote VA | Remote - Philippines

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Onboarding Specialist (RVA PH)Join Remote VA as an enthusiastic Onboarding Specialist to play a vital role in creating a smooth and rewarding onboarding experience for our new team members. In this position, you will facilitate the onboarding process, assisting new employees in their integration into our dynamic remote work culture. We are looking for a highly organized, communicative individual who is committed to enhancing the employee experience right from the start.Key Responsibilities: Manage and streamline the onboarding process for new hires, ensuring all documentation is accurately completed and submitted on time. Conduct engaging welcome sessions to introduce new employees to our company culture, policies, and operational procedures. Act as the primary resource for new hires throughout their onboarding journey, addressing questions and providing necessary support. Collaborate with various departments to develop onboarding materials, including training schedules and resources. Track the progress of new employees during their onboarding period and collect feedback to continually improve the onboarding experience. Assist in setting up accounts and access for new hires, ensuring they have the necessary tools to start their roles effectively. Keep accurate records of onboarding activities and provide regular updates to HR and management. Stay updated on best practices in onboarding and employee integration.

Feb 2, 2026

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Customer Success Manager at ClickUp | Philippines

ClickUp

Full-time|On-site|Philippines

At ClickUp, we’re not just developing software; we’re designing the future of work! In a landscape inundated with work sprawl, we discovered a superior path. That’s the reason we developed the first truly integrated AI workspace, merging tasks, documents, chat, calendar, and enterprise search, all empowered by context-driven AI. This innovation enables millions of teams to escape silos, reclaim their time, and achieve unprecedented productivity levels. Join us at ClickUp to learn, utilize, and innovate with AI in ways that will influence not only our product but the future of work itself. Become part of an audacious, forward-thinking team that is reshaping the limits of possibility! ClickUp is on the lookout for a versatile and enthusiastic Customer Success Manager to enhance our team. This crucial role is centered on elevating customer satisfaction and loyalty by cultivating strategic relationships and providing exceptional service to both small to mid-market clients and dedicated accounts. The ideal candidate will thrive in a start-up atmosphere, embody ClickUp's core values, and possess a proven history of success in customer relations within a SaaS context.Key Responsibilities:Strategic Customer Engagement:Formulate and oversee engagement strategies for a varied client portfolio using both scaled and personalized approaches.Conduct comprehensive discovery sessions to comprehend customer requirements and propose actionable strategies for success.Establish trusted relationships with key stakeholders, identifying and nurturing client advocates to promote product adoption and advocacy.Technical Adoption and Expertise:Collect, analyze, and translate functional and technical requirements into customized ClickUp solutions.Act as a product expert, guiding customers on how to utilize ClickUp’s features to enhance workflows and address complex business challenges.Data-Driven Insights:Analyze customer product usage data and distill it into actionable recommendations.Perform ROI analysis to illustrate the tangible benefits of ClickUp solutions.Driving Engagement & Adoption:Proactively interact with customers to assess progress, address challenges, and reveal new avenues for success.Design and implement customer training sessions and workshops to maximize product utilization.

Jan 14, 2025

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Customer Success Representative - Join Our Team in the Philippines

ParcelVision

Full-time|Remote|Philippines

Are you passionate about helping customers achieve their goals? Join ParcelVision as a Customer Success Representative and be part of a dynamic team dedicated to enhancing customer satisfaction and engagement.Your role will involve understanding customer needs, providing tailored solutions, and ensuring that our clients have a seamless experience with our services. You will be the main point of contact for our customers, guiding them through their journey and helping them maximize the value of our offerings.

Apr 2, 2026

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Mar 31, 2025

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Associate Customer Success Manager – Fully Remote Opportunity

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Full-time|Remote|Remote job

This is a completely remote position, but applicants must be located in the Philippines to effectively collaborate with our team, colleagues, and internal clients. Please apply only if you are currently residing in the Philippines.The role will require working during US Eastern Standard Time (EST).Hostaway is an innovative, AI-driven vacation rental management platform trusted by over 20,000 property managers globally. We empower professional short-term rental operators to achieve greater efficiency and accelerated growth.As a profitable, rapidly growing company and the first unicorn in the short-term rental PMS sector, we invite you to join us at this exciting juncture! Discover more about our recent valuation and success story here.Role OverviewWe are seeking a dedicated Customer Success Associate to support our small and medium-sized business customers in key markets. This role is perfect for individuals who enjoy engaging with clients, excel in dynamic environments, and aim to convert everyday customer interactions into lasting success and loyalty.In this position, you will serve as a reliable partner for a portfolio of SMB clients, assisting them with inquiries, resolving challenges, and ensuring they derive ongoing value from Hostaway. Much of your daily responsibilities will involve managing customer tickets and requests, thus we are looking for someone who is organized, quick to respond, and adept at handling numerous customer engagements with professionalism and confidence.Your ResponsibilitiesProcess cancellation, discount, and training requests with a strong focus on customer retention and reducing churn.

Apr 30, 2026

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Accounting Specialist - Remote (Philippines)

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Cloudbeds builds a platform that supports hotels and properties in over 150 countries, helping manage billions in bookings each year. The company’s remote team develops solutions to improve hotel operations and commercial strategies, working with both independent hotels and large groups. Since 2012, Cloudbeds has received recognition such as the World's Best Hotel PMS Solutions Provider and a spot on Deloitte's Technology Fast 500 in 2024. Role overview The Accounting Specialist (Remote, Philippines) focuses on supporting North American hotel clients as they set up and use Cloudbeds’ financial and accounting features. This position is based in the Philippines or the broader APAC region and requires working North American business hours (US EST and/or PST). What you will do Guide hotel clients and their accounting teams through accounting configurations, including chart of accounts mapping, tax setup, and ERP integrations. Help ensure properties are ready to operate from day one, with workflows that comply with US GAAP. Engage directly with clients, providing support and onboarding for financial features. Team and collaboration This team bridges hospitality expertise and technical execution, working closely with Engineering, Support, and Sales. The work addresses real financial challenges for hotel operators and involves helping customers connect their financial systems to Cloudbeds. Requirements Experience in hospitality accounting and a strong interest in technical solutions. Comfort and skill in direct client interaction and support. Availability to work North American business hours (US EST and/or PST). This role is not suited for those who prefer spreadsheet work with minimal customer interaction.

Apr 30, 2026

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