Customer Success Specialist - Americas

About Whippy Whippy is an AI communication platform serving staffing and workforce companies across the United States. The platform helps automate workflows using AI agents across channels such as voice, SMS, chat, and automation tools. Whippy operates with a $6M ARR and continues to grow quickly as a bootstrapped company. Location This role is fully remote …

About UsAt Taptapsend, we are on a mission to revolutionize cross-border financial services for emerging markets. Our innovative approach empowers families, stimulates local economies, and redefines how millions of people access essential financial resources.Since launching in 2019, we have transformed the way money moves across borders, operating on six continents and facilitating both busy and underserved remittance corridors. We have embraced the shift from traditional banking to mobile solutions, extending digital finance to regions that have been neglected by conventional systems. Our future growth will introduce a suite of services designed to enhance accessibility for diaspora communities, including local card services and innovative savings and payment features.We are experiencing rapid growth, supported by top-tier investors, and advancing a product that harmonizes real-world impact with state-of-the-art fintech innovation.Key Highlights:Founded by accomplished Harvard graduates and serial entrepreneurs with previous ventures like Segovia (acquired) and GiveDirectly (over $300M in revenue).Supported by leading investors such as Spark Capital, Canaan, Reid Hoffman, Breyer Capital, and more.Composed of a team of global high achievers from firms like Bain, Google, McKinsey, and Uber, committed to our mission.A truly international team with over 250 employees representing more than 50 nationalities and languages.Driven by our core values of ownership, impact, humility, and heart.

Join Polar Analytics as a Customer Success Manager for North America, where you will play a key role in ensuring our clients achieve their goals and maximize their use of our analytics solutions. This is an exciting opportunity to engage with clients, understand their needs, and provide them with the necessary guidance and support to succeed. Your expertise will help shape their experience with our innovative products and services.

Greetings! I’m Jared , and I’ve had the privilege of being a part of Ashby for the past three years, initially as the founding member of our Startup Customer Success team. Over this time, I’ve played a key role in developing our onboarding and success strategies tailored for startups. Currently, our dynamic team comprises nine talented individuals across the US, Canada, and EMEA, and we’re thrilled to welcome a new Customer Success Manager for Startups in the US or Canada .At Ashby, our Startup Customer Success Team is dedicated to empowering our early-stage customers. They are not just adopting our software; they are embracing a culture of hiring excellence that will become integral to their organizations.As a Customer Success Manager, you will develop top-notch onboarding materials, insightful documentation, and engaging webinars that equip our customers to become self-sufficient. You will also provide support through email and customer calls as necessary. This mid-level role requires a minimum of 2 years of experience in roles such as Startup Customer Success Manager, Account Manager, or Program Manager.In this position, you will manage a portfolio of customers, acting as their primary contact in our shared inbox, and engaging in customer calls as per our SLAs. You’ll also take charge of medium to large-scale projects crucial to our team’s operations. Some of the exciting projects you might work on include:Developing an in-app onboarding experience using CommandAICreating a live foundational webinar series along with recorded contentIncorporating retention best practices into our customer engagement strategies that extend beyond onboardingWhat We’re Looking For:You have 2+ years of customer-facing experience with complex, evolving products (think tools like Zapier, HubSpot, and Acuity Scheduling) OR you have experience in Recruiting/Recruiting Operations as an Ashby user.You thrive on becoming a subject matter and product expert, delivering outstanding experiences as you assist our customers in navigating complex challenges. You relish diving deep with customers to identify their needs and suggest optimal solutions.You excel in defining the scope of challenges and crafting comprehensive solutions both independently and collaboratively. You possess a knack for identifying issues, mapping out various solutions, and taking decisive action based on informed reasoning.You have a keen attention to detail and a commitment to continuous improvement, ensuring that both our processes and customer experiences evolve positively.

Azumo is actively seeking a Project Manager to spearhead software development projects and tailored technology initiatives. This is a FULLY REMOTE position available to candidates in Latin America.As our Project Manager, you will play a pivotal role within our IT Delivery team, working collaboratively across both business and technical departments to ensure the effective and timely completion of projects.Your hands-on, results-driven approach will be vital as you manage project timelines, coordinate resources efficiently, and oversee task management throughout the entire project lifecycle.

About AltiSales AltiSales stands as a prominent global leader in professional services, specializing in a diverse array of solutions encompassing strategy, consulting, technology, and the operations of Sales and Sales Development. We navigate the convergence of three dynamic industries: Consulting, Outsourcing, and Venture Capital. Our mission is to collaborate with clients to establish a sustainable and scalable revenue engine, allowing them to evolve from a handful of Sales Development Representatives to a robust team. Founded in 2012 by Tito Bohrt, who has over a year of experience in making cold calls and over six years in Sales Development, AltiSales has cultivated a reputation for excellence. Tito has personally recruited and trained more than 100 SDRs, including top performers at major public companies like Citrix. Today, he leads AltiSales while contributing insightful articles to Sales Hacker, Forbes, and his LinkedIn blog. Our Core Values: Excellence: We prioritize results over mere effort. The quality and speed of your work are far more important than the hours spent in the office. Ownership & Accountability: We act as owners, taking initiative and going beyond expectations. Our team members are self-motivated and disciplined, continuously improving and making decisive choices. Customer Centricity: Our clients' success is our success. We embrace empathy and strive to enhance our clients' growth daily, making a meaningful impact on their businesses. Common Sense: We believe that excessive rules hinder agility, so we prioritize common sense in our operations. Team-Centric and Results-Driven Culture: We operate like a professional sports team, investing in talent development and fostering open communication to optimize team performance and collaboration. Benefits: Attractive Compensation Package: We offer competitive salaries, commissions, and bonuses in USD, including performance-based salary increases.

Discover the nearsure experience! Join our vibrant remote team in LATAM: Engage through enjoyable activities such as coffee breaks, tech talks, and team games with colleagues and management. Embrace autonomy: We believe in empowering our employees, fostering open communication, and embracing diversity as our core principles. Your well-being is our priority: Our dedicated People Care team is available from day one to assist with everything from time-off requests to wellness check-ins.Plus, our Accounts Management team ensures seamless, effective client relationships, allowing you to focus on what you do best.Are you ready to grow with us? Here’s what we offer you by joining us! Competitive USD salary – We value your skills and contributions! 100% remote work – Work from anywhere in Latin America!

Make a Meaningful Impact in Business Development Proactively identify and cultivate business opportunities across the Latin American region to enhance growth and market presence.Utilize your extensive professional network to establish and nurture relationships with Introducing Brokers (IBs) to boost client acquisition.Design and execute robust sales strategies customized for the LatAm market to meet corporate goals.Advocate for our diverse trading products, proprietary trading terminal, and MT5 platform to potential clients and partners.Ensure compliance with local regulations and internal company policies throughout all operations.Deliver regular updates on market trends, business development initiatives, and performance metrics to senior management.Build and lead a local team as necessary, promoting a culture of high performance.

Join Azumo as a Business Analyst and drive our software development projects and tailored initiatives forward. This is a fully remote position for candidates based in Latin America.In this role, you will engage with both business and technical teams to guarantee the successful execution of projects. We seek a proactive, results-driven individual skilled in gathering and analyzing business requirements, managing project backlogs, and ensuring efficient task management throughout the project lifecycle.Key Responsibilities: Work collaboratively with business and engineering teams to document and analyze business requirements. Prioritize and manage project backlogs, ensuring timely and effective task completion. Utilize Agile methodologies to define and deliver high-quality solutions. Prepare and present project status reports to senior management and stakeholders. Collaborate closely with development teams to ensure requirements are effectively translated into functional solutions. Monitor project progress and adjust priorities to meet deadlines as necessary. Develop and maintain comprehensive project documentation, including user stories, requirements, and acceptance criteria. Actively participate in discovery processes to generate valuable documentation for future phases.

The Wonderful Company is seeking a motivated and detail-oriented Logistics and Customer Service Specialist to join our dynamic team focusing on the Latin American market. In this role, you will be responsible for managing logistics operations, ensuring efficient order fulfillment, and providing exceptional customer service to our clients.Key responsibilities include coordinating shipping logistics, managing inventory levels, and liaising with customers to resolve inquiries and issues. This position is ideal for someone who thrives in a fast-paced environment and is passionate about delivering top-notch service.

Role Overview Statista, Inc. is hiring a Key Account Manager to focus on the Latin American market from its New York office. This position centers on building and maintaining strong relationships with major clients in the region. What You Will Do Develop and manage strategic partnerships with key accounts across Latin America Ensure clients receive attentive service and support tailored to their needs Identify new opportunities for business growth and collaboration within existing accounts Use analytical skills to understand client objectives and recommend relevant solutions Communicate clearly and build lasting rapport with decision-makers and stakeholders What Sets This Role Apart This role combines relationship management with a consultative approach, requiring both commercial acumen and the ability to understand complex client needs. Success depends on a mix of proactive service, thoughtful analysis, and strong interpersonal skills.

Join sportygroup as a Frontend Engineer and be part of a dynamic team dedicated to creating innovative solutions for our users across Latin America. In this fully remote position, you will collaborate with cross-functional teams to design and implement cutting-edge web applications.

Join our dynamic team at bluelightconsulting as a React Native Developer in a fully remote capacity. We are seeking a talented individual who is passionate about mobile application development and eager to contribute to innovative projects that make a difference.In this role, you will collaborate with cross-functional teams to design, develop, and maintain high-quality mobile applications. Your skills in React Native will be essential in delivering seamless user experiences across various devices.

Join our team as a Technical Customer Success Manager, where you will be entrusted with the management and growth of our key enterprise accounts. This is a permanent position where you will be the primary steward of the customer relationship, focusing on driving adoption, enhancing performance, and achieving long-term outcomes. As a strategic partner, you’ll collaborate closely with customer product, engineering, and operations teams to effectively design, implement, and optimize solutions on Nash’s innovative platform.This role is an integral part of our Customer Success organization, merging strategic account oversight with hands-on technical problem-solving. You will play a critical role in promoting product adoption, minimizing defects, enhancing operational efficiency, and ensuring that customers achieve significant business results. In essence, you will be accountable for the account's health, the results, and the overall success of our partnerships.

SpaceX was founded with the vision that exploring the cosmos is a more thrilling future for humanity than remaining Earthbound. Currently, SpaceX is pioneering advanced technologies to enable this vision, aiming ultimately to make human life on Mars a reality.Senior Starlink Enterprise Account Manager for Latin AmericaStarlink, our groundbreaking satellite constellation, provides low-latency broadband internet worldwide. The Starlink Enterprise Account Management team is the primary liaison for our expanding portfolio of enterprise customers, guiding them from contract signing through successful activation and ensuring the fulfillment of all contractual obligations. We are seeking a proactive and process-driven professional who excels in dynamic environments and is eager to expand their role while facilitating connectivity for enterprise customers across Latin America.

Lifted is pioneering a revolutionary approach to contingent workforce management by providing a talent, country, and contract-agnostic solution. Our platform empowers enterprises to streamline the processes of sourcing, contracting, managing, and compensating contingent talent globally. In today's fragmented landscape, organizations face inefficiencies, compliance challenges, and a lack of visibility. We are committed to transforming this experience by integrating advanced technology with global services into a cohesive solution, enabling enterprises to hire faster, operate confidently, and maintain real-time visibility across all external talent.One solution. Global. Compliant. Seamless. Discover more at go-lifted.com and connect with us on LinkedIn.We are in search of a proactive and innovative Customer Success Manager to collaborate with our clients and assist them in realizing their talent and workforce objectives through the Lifted platform. This position is perfect for a strategic thinker with a demonstrable history of success in customer engagement, retention, and driving adoption within enterprise contexts.

Join OKX as a Principal/Senior Product Manager focused on driving local market growth across Latin America. You will play a pivotal role in shaping our product strategy and execution, ensuring that our offerings resonate with local needs and preferences. Your insights and leadership will help us expand our presence in this vibrant region.

Azumo is in search of a passionate Python Fullstack Engineer to join our dynamic team. In this role, you'll be instrumental in crafting and enhancing high-performing, scalable software infrastructures within the realms of AI, NLP, and data-intensive applications.Currently, we are prioritizing candidates located in Latin America to align with our team composition.This opportunity allows you to collaborate with innovative engineers, where you will thrive if you enjoy architecting and developing scalable, high-performance backend systems using Python, React, and frameworks such as Django, Flask, Eve, or FastAPI. You will also connect applications to contemporary cloud technologies.

Join SpaceX as a Senior Sales Manager for our Starlink Enterprise Sales division focused on the Latin American market. Your role will be pivotal in shaping the future of connectivity in the region through innovative satellite technology. You will be responsible for driving sales strategies, developing key partnerships, and leading a dynamic sales team to achieve ambitious growth targets.