Customer Success Specialist – Hybrid Role in Cebu

AMCS GroupCebu

Hybrid Full-time

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Experience Level

Experience

Qualifications

At least 2 years of experience in customer success, account management, or a related field. Proficiency in CRM software and analytical tools. Exceptional communication and interpersonal skills. Strong problem-solving abilities and a customer-centric mindset. Ability to work collaboratively in a fast-paced environment.

About the job

Customer Success Specialist (Hybrid – Cebu)

Ready to elevate your career?

As a Customer Success Manager (CSM) at AMCS, you'll be a trusted advisor and strategic partner to our customers throughout the APAC region. Your mission is to maximize customer value from AMCS solutions, driving adoption, retention, and growth. You will proactively engage with key stakeholders, analyze accounts to uncover business priorities, and pinpoint opportunities for expansion. This role is crucial in aligning AMCS capabilities with customer objectives, fostering enduring partnerships, and delivering measurable outcomes.

Why Choose AMCS?

At AMCS, we offer more than just jobs, we provide purpose-driven careers. Join a rapidly growing, innovative company that is transforming how industries manage resources, minimize waste, and streamline operations. Our culture emphasizes connection, to our mission, our customers, and each other. We nurture a collaborative, entrepreneurial environment where your ideas and contributions are valued.

In the ANZ region, you will report directly to the Director of Customer Success, playing a pivotal role in steering the next phase of strategic growth. AMCS has made targeted acquisitions that position us as the market leader in Performance Sustainability across ANZ, and you will be at the forefront of expanding our presence, deepening customer relationships, and unlocking new opportunities in ESG, EHS, and operational excellence.

What’s in Store for You?

Hybrid work setup (3 days onsite in Cebu, 2 days remote)
Health insurance from Day 1 (for you + 3 dependents)
Complimentary food & coffee onsite (fuel for your creativity!)
Convenient shuttle service for easy commutes
25 days of leave (yes, you read it correctly)
Career advancement within a global team that values innovation and collaboration

Your Responsibilities

1. Customer Engagement & Relationship Management

Act as the primary contact for assigned accounts, cultivating deep relationships with decision-makers and influencers.
Conduct regular Executive Business Reviews (EBRs) to align AMCS solutions with customer goals and demonstrate ROI.
Develop multi-threaded relationships across customer organizations to enhance engagement and mitigate churn risk.

About AMCS Group

AMCS is a leading provider of software solutions for the waste and recycling industries, committed to sustainability and operational excellence. Join us in reshaping how businesses manage resources and optimize their operations.

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