Customer Success Specialist (Remote) | Philippines

HireHawkRemote — Western Visayas, Philippines

Remote Full-time $1K/mo - $1.5K/mo

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Experience Level

Experience

Qualifications

Qualifications:Proven experience in customer service, customer success, or client relationship management. Comfortable making a high volume of follow-up calls. Experience engaging with warm leads or existing customers. Excellent English communication skills, both spoken and written. Strong listening abilities and adept at capturing detailed feedback. Skilled at documenting clear notes and insights from conversations. Familiarity with using spreadsheets or CRM systems to track outreach activities. Proficient in Google Sheets, Excel, or similar tools. Able to adhere to structured outreach scripts and processes. Professional phone etiquette and a positive representation of the company. Ability to coordinate follow-ups with internal sales team members.

About the job

We are currently seeking a Customer Success & Sales Follow-Up Specialist to enhance our sales team by re-engaging with previous prospects and customers. This role emphasizes relationship building, gathering customer feedback, and providing insights to the sales team, rather than focusing solely on closing sales.

Key Responsibilities:

Initiate friendly follow-up calls and emails with customers who have previously received quotes or proposals.
Reconnect with past prospects to assess their interest in proceeding with flooring projects.
Ask insightful questions to collect feedback regarding customer experiences with our company and sales team.
Accurately document detailed notes and insights from customer interactions in our tracking systems.
Classify leads as hot, warm, or cold based on customer engagement.
Identify and flag potential opportunities for the sales team to follow up on.
Maintain precise records using spreadsheets or CRM tools.
Provide valuable insights to improve our customer follow-up processes.
Assist in developing a systematic outreach process and knowledge base as the role evolves.

About HireHawk

At HireHawk, we are committed to bridging the gap between talented individuals and high-performing companies in the U. S. Our goal is to support candidates in their career growth while ensuring our clients have access to reliable and effective remote talent.

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