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Experience Level
Entry Level
Qualifications
Strong background in training and development, preferably in a customer success environment. Excellent communication and presentation skills. Ability to work collaboratively with cross-functional teams. Experience in creating training materials and programs. Proficiency in using training software and tools.
About the job
getwingapp is hiring a Customer Success Trainer in Metro Manila. This position centers on creating and leading training programs for the customer success team. The goal is to equip staff with the skills and knowledge needed to support users well, which in turn helps drive customer satisfaction and greater use of the platform.
What you will do
Design and deliver training sessions tailored to customer success staff
Break down complex product concepts into clear, engaging learning materials
Collaborate with other teams to update and refine training content and delivery methods
Help the team uphold high standards of customer service
Requirements
Background or strong interest in training and development
Ability to explain complex ideas in a straightforward, accessible way
Comfort working collaboratively across multiple teams
Dedication to delivering excellent customer experiences
About getwingapp
getwingapp is a leading technology company dedicated to providing innovative solutions for customer engagement. Our mission is to empower businesses by enhancing their customer interactions through our state-of-the-art platform. We value creativity, collaboration, and a commitment to excellence in every aspect of our work.
Contract|Remote|Remote — Metro Manila, Philippines
Role overview Toloka AI is looking for a Freelance Junior Journalist to join its AI training projects. This remote role, open to candidates in Metro Manila, centers on writing content that supports the development of artificial intelligence systems. Assignments involve explaining how AI functions and highlighting effective ways to use it. What you will do Wr…
Part-time|$10/hr - $10/hr|Remote|Remote — Metro Manila, Philippines
We invite you to submit your CV in English, including your level of English proficiency.At Mindrift, we specialize in connecting brilliant minds with project-based AI opportunities for top tech companies, with a strong focus on testing, evaluating, and enhancing AI systems. Please note that involvement in these projects is temporary and not permanent employment.Project Overview:Each project presents unique challenges, with contributors expected to:Craft original computational physics problems that replicate authentic physics research workflows.Develop problems that necessitate Python programming (utilizing Numpy, SciPy, Sympy) for resolution.Ensure that challenges are computationally intensive, requiring days or weeks to solve manually.Formulate problems that involve complex reasoning in mechanics, electromagnetism, thermodynamics, and quantum mechanics.Base scenarios on genuine research challenges or real-world applications from the field of physics.Validate solutions using Python and standard physics simulation libraries.Clearly document problem statements and provide verified correct answers.Qualifications:This opportunity is ideal for quantum researchers experienced in Python who are open to part-time, temporary projects. We are particularly looking for candidates who possess:A degree in Physics (Theoretical, Experimental, or Computational) or related fields.Proficiency in Python for numerical validation; familiarity with MATLAB, R, C, SQL, Numpy, Pandas, SciPy, or any programming language is acceptable.A minimum of 2 years of professional experience in applied research or teaching.Experience with numerical simulation techniques.The ability to create problems that accurately reflect real physics research workflows.Innovative thinking in problem design across various physics domains.Knowledge of physics modeling and approximation methods.Strong command of written English (C1 level or higher).How the Process Works:Apply → Pass qualifications → Join a project → Complete tasks → Get compensated.Project Time Commitment:For this project, contributors can expect to dedicate approximately 10–20 hours per week during active phases, depending on project needs. This is an estimate and does not guarantee a specific workload outside of project activity.Compensation:Contributors can earn up to $10 per hour, based on their level of expertise and contribution speed. Compensation varies across projects based on their scope, complexity, and required expertise.
Contract|Remote|Remote — Metro Manila, Philippines
Toloka Annotators seeks a Freelance AI Trainer and Data Annotation Specialist to join their team remotely from Metro Manila, Philippines. This position centers on supporting AI development by handling data annotation and training assignments. Key responsibilities Annotate and label data sets to assist in building AI and machine learning models. Provide accurate and high-quality input to help train AI systems. Support the accuracy and effectiveness of AI solutions through careful data work. Location This freelance role is remote and open to candidates residing in Metro Manila, Philippines.
Part-time|$10/hr - $10/hr|Remote|Remote — Metro Manila, Philippines
We invite you to submit your CV in English, including your English proficiency level.At Mindrift, we connect talented professionals with exciting project-based AI roles at top tech companies, focusing on the testing, evaluation, and enhancement of AI systems. Please note that participation is project-based and not a permanent employment opportunity.Role OverviewEach project presents unique challenges, and contributors may be responsible for:Designing original computational physics problems that reflect authentic physics research workflows;Creating Python-based problem-solving tasks utilizing libraries such as Numpy, SciPy, and Sympy;Ensuring that problems are computationally intensive and cannot be resolved manually within practical timeframes;Formulating problems that necessitate complex reasoning in areas like mechanics, electromagnetism, thermodynamics, and quantum mechanics;Grounding problems in authentic research challenges or practical applications from the field of physics;Validating solutions through Python using standard physics simulation libraries;Clearly documenting problem statements and providing verified correct answers.QualificationsThis role is ideal for optical engineers with Python experience who seek part-time, non-permanent projects. Preferred qualifications include:A degree in Physics (Theoretical, Experimental, or Computational) or a related field;Proficiency in Python for numerical validation, with knowledge of MATLAB, R, C, SQL, Numpy, Pandas, SciPy, domain-specific libraries, or equivalent programming skills;A minimum of 2 years of professional experience, which can include applied, research, or teaching roles;Experience with numerical simulation methods;Capability to design problems that mirror real physics research workflows;Creative problem design across diverse physics disciplines;Familiarity with physics modeling and approximation techniques;Strong written English skills (C1+).How to Get InvolvedSteps to participate: Apply → Pass qualifications → Join a project → Complete tasks → Get compensated.Project ExpectationsDuring active phases, tasks are estimated to require approximately 10–20 hours per week, based on project needs. This is an estimate and not a guaranteed workload.CompensationContributors can earn up to $10 per hour, depending on their level of expertise and contribution pace. Compensation may vary across projects based on their scope, complexity, and required expertise.
Full-time|On-site|Taguig, Metro Manila, Philippines
Join the Freelancer.com TeamPassionate about Self-Growth? Start each day with a focus on improvement.Are you a Trailblazer? If you take initiative and strive for impactful results, you belong here!Data-Driven Decision Maker? We prioritize data in our decision-making process.Change-Maker? With a mission to create billions of jobs, we empower individuals globally.Collaborative Team Player? We work together like a professional sports team, fostering innovation and collaboration.About Freelancer.comFreelancer.com, a recipient of thirteen Webby Awards, is the world’s largest freelancing and crowdsourcing marketplace. We connect millions of clients and freelancers worldwide, facilitating thousands of jobs daily across various sectors, including design, writing, data entry, software development, and more. Even NASA has utilized our platform!We are seeking a Technical Project Coordinator at our Manila HQ, someone adept at transforming concepts into reality. This role involves coordinating diverse projects from mobile games for solo entrepreneurs to custom SaaS solutions for small enterprises.The ideal candidate will possess strong client-facing skills and a hands-on approach, akin to a startup founder or product manager, adept at translating visions into actionable specifications. You will collaborate closely with clients, manage freelancers, oversee agile development, and lead projects to successful delivery. One day, you might be guiding the launch of a mobile app, and the next, assisting a founder in building their first SaaS product. If you thrive on variety and enjoy solving real-world challenges outside a traditional corporate framework, this is the opportunity for you.You will be working alongside our outstanding Account Managers within the Managed Services Group at our Manila HQ.
Contract|Remote|Remote — Metro Manila, Philippines
Join Toloka AI as a Freelance Agent Evaluation Engineer and contribute to the advancement of AI technologies. In this role, you will be tasked with evaluating the performance of our AI agents, ensuring they meet the highest standards of quality and effectiveness. Your insights will play a crucial role in refining our algorithms and enhancing user satisfaction.
Full-time|On-site|Taguig, Metro Manila, Philippines
Are you enthusiastic about the dynamics of digital communities and current online trends? Do you have a keen eye for detail and a creative flair that transforms ideas into engaging content? We are seeking a talented Content Moderator & Creator to elevate our digital footprint. If you excel at balancing creativity with responsibility, this opportunity is perfect for you.
Full-time|On-site|Taguig, Metro Manila, Philippines
Join Our Dynamic Team at Freelancer.com Passionate about personal growth? We start each day with the question: How can I improve today? Innovators at heart? If you take initiative and want your ideas to make a real impact, we want you! Driven by data? Our decision-making is guided by one pivotal question: What does the data indicate? Champions of change? We aim to provide billions of jobs globally and empower individuals to transform their lives. Collaborative team players? At Freelancer, we function like a professional sports team, working together to innovate and achieve success. About Freelancer.comFreelancer.com, a thirteen-time Webby award-winning platform, is the world’s largest freelancing and crowdsourcing marketplace, boasting over 80 million registered users and 30 million projects across diverse fields such as web development, graphic design, marketing, and engineering. We are publicly traded on the Australian Securities Exchange under the ticker ASX:FLN and on OTCQX Best Market under FLNCF.Your Role and ImpactAs we work towards our mission of delivering one billion jobs worldwide, we are on the lookout for enthusiastic Customer Experience Specialists to elevate our service! In this role, you will: Deliver outstanding customer service via email and live chat. Investigate customer concerns and propose effective solutions. Translate complex information for both technical and non-technical audiences. Utilize various communication platforms to resolve issues. Collaborate regularly with our support and financial operations teams. Transform customer service interactions into opportunities for customer acquisition. Manage sensitive and escalated support issues with professionalism. Document inquiries, comments, and complaints accurately.
Full-time|On-site|Taguig, Metro Manila, Philippines
Join the Freelancer.com Team! Passionate about self-improvement? We start each day with the question: How can I grow today? Are you a trailblazer? If you take initiative and aim to make a significant impact, you belong here! Data-driven decision-maker? Our decisions hinge on one pivotal question: What does the data reveal? Do you want to be a changemaker? Join us in our mission to connect billions with work opportunities and transform lives globally. Team-oriented? At Freelancer, we operate like a championship team, collaborating innovatively to achieve collective success. About EscrowAs the premier provider of secure online payments, Escrow.com, a subsidiary of Freelancer Limited, has facilitated over $3.5 billion in secured transactions, including the transfer of major domain names such as Gmail.com, Uber.com, and Twitter.com.Your Impact on the TeamWe seek a dedicated Customer Success Representative passionate about delivering exceptional service. In this role, your contributions will empower our clients to thrive using the world's most secure payment platform. Your responsibilities will include: Providing outstanding customer service via email, chat, and voice communication. Delivering accurate responses to customer inquiries. Flagging transactions and collaborating with the payments team. Identifying and reporting potential fraud issues. Investigating customer complaints and proposing effective solutions. Ensuring follow-through on agreed-upon remedies. Promoting the unique features and benefits of using Escrow.com. Adapting work practices as directed by management. Adhering to Escrow policies and procedures. Actively participating in team meetings, training, and calibration sessions. Offering suggestions for process improvements. Executing other related duties, including productivity reporting and meeting minutes.
Full-time|On-site|Taguig, Metro Manila, Philippines
About Freelancer.comFreelancer.com, a thirteen-time Webby Award winner, stands as the world's preeminent freelancing and crowdsourcing platform, boasting an impressive community of over 80 million registered users and 30 million projects spanning more than 4,000 categories. From website development to aerospace engineering, we lead the charge in reshaping the future of work. Our company is listed on the Australian Securities Exchange (ASX:FLN).Primary Responsibilities:Serve as the primary contact for technical inquiries regarding Escrow.com’s APIs, webhooks, and integration solutions.Analyze client needs to recommend the most suitable APIs or integration tools.Guide clients through ongoing integration processes, ensuring seamless implementation.Engage in technical discussions with prospective clients, illustrating how to effectively integrate with Escrow.com.Update Escrow.com’s API as needed, including bug fixes and the introduction of new integration APIs.Required Qualifications:Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).Proficient in problem-solving and debugging.Outstanding communication and interpersonal skills, capable of explaining technical concepts to non-technical audiences.Strong understanding of API design principles and web technologies (REST, JSON, XML, etc.).Keen attention to detail and a dedication to providing exceptional support.Preferred Qualifications:Familiarity with Python programming.Knowledge of JavaScript, CSS, HTML, and other programming languages.Experience with monitoring and troubleshooting tools (Kibana, Grafana, etc.).Proficient in Postman, Chrome DevTools.Experience using design tools like Figma or Moqups.Understanding of the payments industry.What We Offer: Benefits & PerksCareer Advancement: Take ownership of your work and advance your career in a fast-paced, meritocratic environment.Dynamic Culture: Participate in engaging company-wide hackathons, monthly events, and sports activities, with chances to showcase your talents and win prizes!Health and Wellbeing: Comprehensive health benefits to ensure you and your family remain healthy (HMO, life, and personal accident insurance).Daily Amenities: Enjoy daily meals and snacks to fuel your productivity.
Full-time|On-site|Taguig, Metro Manila, Philippines
As a Communications Officer, you will play a crucial role in shaping and delivering our brand's message. You will be responsible for creating engaging content, managing media relations, and supporting internal communications initiatives. The ideal candidate will possess exceptional writing skills, a keen eye for detail, and the ability to work collaboratively within a dynamic team environment.
Join our dynamic team as a Motion Graphics Artist where your creativity will shine! In this role, you will be responsible for creating visually stunning motion graphics and animations that engage and captivate audiences. Your portfolio should reflect a strong understanding of design principles, animation techniques, and storytelling through visuals.We are looking for someone who is passionate about bringing ideas to life through motion graphics and has a keen eye for detail. If you're ready to take your skills to the next level in a collaborative environment, we want to hear from you!
Full-time|On-site|Taguig, Metro Manila, Philippines
We are seeking a visionary and strategic leader in payment operations to enhance and expand our global payments framework. This pivotal role will spearhead our payment strategies, guaranteeing smooth, secure, and scalable payment processes across diverse international markets.Global Payments Strategy and LeadershipDevelop and implement a cohesive global payments strategy that aligns with the overall growth objectives of the company.Build and manage a high-performing payments team across three international locations.Standardize operating procedures, reporting metrics, KPIs, and escalation protocols across regions.Establish governance and decision-making frameworks involving payment operations, finance, compliance, and product teams.Payment Operations ExcellenceOversee the entire payment lifecycle, including funding (Accounts Receivable), disbursement (Accounts Payable), settlement, reconciliation, chargebacks, returns, and exceptions.Enhance transaction success rates while minimizing friction in funding flows for both buyers and sellers.Implement scalable operational controls that maintain regulatory compliance amidst volume growth.Develop global Service Level Agreements (SLAs) and real-time performance dashboards.Banking & Payment Partner ManagementManage strategic relationships with acquiring banks, payout providers, card networks, and alternative payment method suppliers.Negotiate commercial terms to optimize processing costs and improve profit margins.Diversify and enhance redundancy in global payment corridors.Assess and integrate new payment methods to broaden geographical coverage and improve conversion rates.Regulatory & Compliance AlignmentCollaborate with Compliance and Legal teams to ensure compliance with global regulatory standards (e.g., AML, KYC, traceability, money transmission regulations).Supervise payment scheme compliance, operational audits, and partner reporting obligations.Guarantee that all controls and processes adhere to regulatory requirements in all active jurisdictions.Risk, Fraud & Chargeback OptimizationWork alongside the Risk team to mitigate fraud losses and manage dispute ratios effectively.Develop policies that balance transaction approval rates with risk management thresholds.Oversee the strategy and operational processes for chargeback representation.Payment Product EnablementCollaborate with Product and Engineering teams to construct a scalable payment infrastructure.Contribute commercial and operational insights into new payment features, cross-border expansion, and marketplace integrations.Drive innovation in funding methods, payout speed, and cross-currency settlements.
Full-time|On-site|Taguig, Metro Manila, Philippines
Join Freelancer Limited, the ASX-listed parent company of Freelancer.com and Escrow.com, as we expand our innovative team! With 13 Webby Awards under our belt, Freelancer.com stands as the world's largest marketplace for freelancing and crowdsourcing, connecting millions of employers with talented freelancers globally. Escrow.com is renowned for its leadership in secure online payment solutions, facilitating over US$7 billion in transactions for everything from boats and cars to fine art and space tourism.We are seeking an ambitious and dynamic Senior Product Manager to drive our growing team forward. As the CEO of your product, you will lead cross-functional teams of engineers, data scientists, growth hackers, and designers, overseeing all facets from user research to UX/UI design, engineering, quality assurance, data analytics, marketing, and growth.If you excel at strategic, evidence-driven decision-making, enjoy pushing the envelope of enterprise web products, and are passionate about making a transformational impact in a global tech landscape, we would love to hear from you!
Full-time|Remote|Remote — Metro Manila, Philippines
Toloka-AI is hiring a Computer Science Specialist to join AI initiatives on the Mindrift platform. This fully remote role is open to candidates located in Metro Manila, Philippines. The position centers on applying Python programming skills to support and advance artificial intelligence projects. Key Responsibilities Develop and improve solutions for AI projects using Python Work closely with team members to achieve strong results on Mindrift Use computer science knowledge to tackle complex challenges in artificial intelligence Requirements Demonstrated experience with Python programming Solid foundation in computer science principles Interest in artificial intelligence and its real-world uses Work Location This position is remote and requires residency in Metro Manila, Philippines.
Full-time|On-site|Taguig, Metro Manila, Philippines
Work Setup: Onsite (BGC Taguig)Shift: Shifting SchedulesResponsibilities:Training Needs Analysis: Provide follow-up support on the floor to reinforce learning and enhance performance.Curriculum and Course Design: Exhibit a comprehensive understanding of course design methodologies from start to finish.Content Development: Show proficiency in the entire content development process and adhere to the appropriate methodologies.Course Delivery: Utilize effective training techniques and methods to deliver courses.Research Methodology: Possess foundational knowledge of research methodologies and principles to conduct ethical and effective research with guidance; accurately identify training needs.Required Skills:Customer Service and Tech Domain: Experience in training on effective communication, customer service, technical support, and workplace culture.Technology Functional Knowledge: Basic proficiency in Microsoft Word, Excel, and PowerPoint for efficient reporting and documentation.High Impact Communication: Demonstrate excellent verbal and written communication skills with a pleasant demeanor and receptive attitude that reflects the essence of customer service.Analytical Ability: Analyze data from various sources to integrate insights and identify solutions, considering multiple stakeholders.Profile Screening Criteria: Must have a minimum of 3 years of training experience in soft skills and customer service.Requirements:A graduate of any 4-year degree.Minimum of 4 years of total BPO work experience, with at least 2 years as a trainer in the BPO/shared services sector.Preferred background or knowledge in Tech Support.Exceptional oral and written communication skills.Benefits:Quarterly performance bonuses.Excellent career development opportunities with fast-track progression.A balanced work-life integration.Healthcare and Life Insurance coverage for the employee and two dependents at no cost.
Full-time|On-site|Taguig, Metro Manila, Philippines
Work Setup: Onsite (McKinley, Taguig)Urgency: ImmediateStatus: ActiveAccount/Category/Campaign: TrainingWe are seeking a dynamic BPO Trainer to create impactful training programs, enhance team performance, and foster operational excellence through effective learning strategies.Essential Qualifications:Proven experience in supporting international travel accounts.Minimum of 2 years' experience as a BPO Process Trainer.Experience with the Expedia account is mandatory.Key Responsibilities:Facilitating the delivery of training materials such as presentations, training manuals, and course evaluations.Managing and coordinating training schedules to meet organizational needs.Demonstrating comprehensive knowledge in the relevant discipline and contributing significantly to operational processes.Implementing specialized projects and initiatives with minimal supervision.Providing mentorship and guidance to junior professionals, ensuring quality outcomes.Driving improvements in daily activities and processes.
Join Intellect Care, a pioneering platform in mental health, where we utilize a collaborative approach in counseling and psychotherapy to support individuals facing personal, social, or psychological challenges. Our services are designed to equip clients with effective tools and techniques that bolster their mental well-being. We specialize in psychotherapy to identify and reshape unproductive thought patterns and behaviors that may hinder our clients' daily lives, addressing moderately severe mental health conditions. Each session typically lasts up to 50 minutes.Why Work with Us?Be a part of a dynamic network of Clinical Psychologists and Counsellors committed to enhancing access to premium mental health services. At Intellect, you will find a nurturing environment aimed at improving lives and assisting clients in overcoming their hurdles.Your RoleDeliver personalized telehealth or onsite mental health support to clients of Intellect.Engage with a variety of clinical cases, including but not limited to depression, anxiety, trauma, schizophrenia, eating disorders, and addiction.Collaborate with our internal clinical team to refine our platform and client offerings.
Role overview getwingapp is hiring a Customer Success Trainer in Metro Manila. This position centers on creating and leading training programs for the customer success team. The goal is to equip staff with the skills and knowledge needed to support users well, which in turn helps drive customer satisfaction and greater use of the platform. What you will do Design and deliver training sessions tailored to customer success staff Break down complex product concepts into clear, engaging learning materials Collaborate with other teams to update and refine training content and delivery methods Help the team uphold high standards of customer service Requirements Background or strong interest in training and development Ability to explain complex ideas in a straightforward, accessible way Comfort working collaboratively across multiple teams Dedication to delivering excellent customer experiences
Join BESTANK Manufacturing Corporation as a Junior Software Developer, where you'll play a crucial role in enhancing and optimizing our automated processes. You will be responsible for providing comprehensive technical support that drives the expansion and improvement of our existing software applications.
