Customer Success Training Specialist

CognismLondon

On-site Full-time

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Experience Level

Experience

Qualifications

Proven experience in customer training or a similar role. Exceptional communication and presentation skills. Ability to develop and deliver training materials. Strong problem-solving skills and a customer-centric mindset. Experience with CRM software and customer success platforms is a plus.

About the job

Join our dynamic team at Cognism as a Customer Success Training Specialist! In this role, you will play a pivotal part in empowering our customers through engaging training sessions and comprehensive onboarding experiences. Your ability to communicate effectively and your passion for customer success will ensure that our clients maximize the value of our products.

About Cognism

Cognism is at the forefront of sales acceleration technology, providing businesses with the tools they need to effectively engage their target audience and drive growth. Our innovative solutions are tailored to meet the unique needs of our clients, making us a leader in the industry.

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Customer Experience Specialist - Dutch Speaking

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Customer Love Team Member - Benelux (Dutch & French Speaking)

Butternut Box

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Join our passionate Customer Love Team as a Customer Love Team Member, where your primary focus will be ensuring exceptional service and support to our clients in the Benelux region. You will utilize your fluency in Dutch and French to engage with customers, addressing their inquiries, and providing solutions that enhance their experience with us. We are looking for a dedicated individual who thrives in a dynamic environment and is eager to help our customers feel valued and understood.

Apr 10, 2026

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Dutch-Speaking Membership Support Coordinator

Soho House

Full-time|£13/hr - £13/hr|On-site|180 House - 180 Strand, Temple, London WC2R 1EA

The Role... Join the dynamic Soho Support Team (SST) during an exciting expansion phase with new house openings across the UK, Europe, and North America. In this pivotal role, the Membership Support Coordinator will report directly to the Soho Support Manager for Membership, ensuring that our members receive exceptional service in Dutch and English. You will be integral in delivering a first-class experience while adhering to departmental service level agreements (SLAs). This position offers significant growth potential for passionate individuals dedicated to enhancing customer experiences. Salary: £13 per hour Main Responsibilities... Serve as an enthusiastic first point of contact for Soho House member inquiries via telephone and email, responding in Dutch or English as needed and in accordance with departmental SLAs. Proactively assist our diverse membership by addressing payment issues or providing support through telephone and email communications in Dutch and English. Utilize our Salesforce database to create, access, and update records for current and prospective members. Facilitate new member sign-ups and manage membership renewals through credit card, SEPA, and occasional bank transfer payments, ensuring all transactions comply with company and legal guidelines. Contribute to the administration of our UK houses and future openings as part of a collaborative team. Share responsibility for amending and freezing memberships in alignment with the relevant Terms & Conditions. Assist other departments with information requests as needed. Participate in ad-hoc projects as assigned by the Head of Support or Soho Support Manager. What We Are Seeking... A minimum of one year of customer-facing experience, ideally within a membership-based environment. A strong commitment to providing top-notch customer service. Familiarity with Salesforce is advantageous. Ability to communicate fluently and professionally in both Dutch and English to a diverse clientele. Experience working in a fast-paced team setting. A genuine passion for customer service and a desire to enhance the customer experience through knowledge, empathy, and meticulous attention to detail. A professional phone manner and excellent written communication skills. Proficiency in IT, including Microsoft Office applications and accurate data entry.

Feb 9, 2026

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German-Speaking Customer Experience Advisor

Quadient

Full-time|On-site|London

Role overview Quadient seeks a German-Speaking Customer Experience Advisor based in London. The position focuses on supporting clients and enhancing their satisfaction through attentive service. Daily tasks require fluency in German to communicate effectively and resolve issues. What you will do Respond to customer inquiries in German, addressing questions and concerns clearly Provide practical solutions and assistance to help clients benefit from Quadient’s services Maintain professionalism in every interaction, working to resolve issues efficiently Engage with a diverse range of clients, adapting to their needs and ensuring a positive experience Requirements Fluency in German Strong communication skills Dedication to excellent customer service Professional approach and attention to detail

Apr 24, 2026

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Principal Solutions Engineer - Dutch Speaking

HubSpot, Inc.

Full-time|Hybrid|Flex - London, United Kingdom

Join HubSpot as a Principal Solutions Engineer, where you will play a crucial role in driving our clients' success through innovative solutions. As a Dutch-speaking professional, you will leverage your expertise to engage with our diverse clientele, ensuring they receive top-notch support and guidance.

Mar 30, 2026

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Dutch-speaking Business Development Representative

ifs1

Full-time|On-site|London

Join our dynamic team at ifs1 as a Business Development Representative. This role is ideal for a proactive and motivated individual who is fluent in Dutch and eager to engage with clients and prospects. You will play a crucial role in identifying new business opportunities, building strong relationships, and contributing to the growth and success of our company.

Mar 23, 2026

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Dutch-speaking Business Development Representative

ifs1

Full-time|On-site|London

ifs1 is hiring a Business Development Representative in London who speaks Dutch fluently. This position centers on finding new business opportunities and building strong client relationships using Dutch language skills. What you will do Identify and pursue potential clients to expand the business Nurture leads and maintain ongoing communication with prospects Work closely with both marketing and sales teams to shape effective strategies Requirements Fluency in Dutch Strong communication and relationship-building skills Ability to collaborate with cross-functional teams This role focuses on growth and teamwork, offering the chance to make a real impact in a collaborative setting.

Apr 29, 2026

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Dutch-Speaking Marketing Development Representative

Verkada

Full-time|On-site|London

Who We AreVerkada is revolutionizing the way organizations safeguard their people and assets through an integrated, AI-driven platform. As a frontrunner in cloud-based physical security, Verkada empowers organizations to enhance safety and operational efficiency via a singular software solution that encompasses video surveillance, access management, environmental monitoring, alarms, intercom systems, and visitor management.Over 30,000 organizations globally, including more than 100 companies from the Fortune 500, rely on Verkada as their trusted layer of physical security for streamlined management, intelligent control, and scalable implementations. Established in 2016, Verkada has experienced rapid growth, boasting 15 offices and a team of over 2,200 full-time employees.About the RoleOur approach to the Inside Sales Representative program is distinctive compared to traditional Sales Development Representative (SDR) models. By leveraging marketing automation for much of the cold outreach, our representatives can concentrate on engaging in meaningful conversations with high-level prospects, rather than spending excessive time on outreach attempts. Each representative is capable of scheduling over 80 demos per month, achieving approximately a 45% conversion rate into opportunities.What You’ll DoQualify and convert a substantial volume of marketing leads into sales-ready meetings and opportunities for Account Executives.Collaborate with marketing teams to deliver immediate feedback on campaigns and contribute to the development of future strategies.Become proficient in tools such as Salesforce, Outreach, Zoominfo, and Cognism to enhance productivity.Gain in-depth product knowledge to provide comprehensive insights to prospects.Exceed your quota, revenue targets, and growth objectives.Be prepared to work onsite five days a week.What You BringFluency in both English and Dutch.Eligibility to work in the United Kingdom.A high-energy demeanor, a passion for sales, and a love for challenges.Ability to adapt within a fast-paced sales environment, demonstrating a self-starter mentality.Aspirations to become a top-performing sales representative.Prior experience in B2B sales at the enterprise level is preferred.

Apr 9, 2026

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Customer Experience Specialist

quince

Full-time|On-site|United Kingdom

Role overview Quince is seeking a Customer Experience Specialist to join the team in the United Kingdom. This position centers on supporting customers, addressing their needs, and ensuring a smooth experience with Quince’s products and services. Specialists engage directly with customers, answer questions, and help them find solutions. What you will do Communicate with customers to resolve inquiries and provide accurate information Listen carefully to concerns and offer solutions that leave customers satisfied Strive to make every customer interaction positive and memorable Contribute to Quince’s commitment to outstanding service Requirements Strong communication and listening skills Empathy and patience when working with customers Interest in customer service Motivation to help improve the customer experience at Quince

Apr 27, 2026

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Senior Customer Experience Specialist

Artsy

Full-time|On-site|London

Artsy is seeking a passionate Senior Customer Experience Specialist to enhance our customer interactions and drive satisfaction. In this pivotal role, you will be responsible for analyzing customer feedback, developing strategies to improve our services, and ensuring our customers have the best possible experience with our platform.

Apr 6, 2026

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Business Development Representative - Dutch Speaking (f/m/d)

Contentful

Full-time|On-site|London, England, United Kingdom

About the RoleJoin us in shaping the digital future and delivering exceptional customer experiences! An exciting career opportunity awaits you in our sales team. Apply now!At Contentful, we are constantly on the lookout for outstanding individuals to become part of our global Business Development Representative team. We are particularly keen on candidates who are fluent in Dutch and eager to engage with our Dutch-speaking clientele.While this is a speculative job posting and there may not be an immediate opening, we encourage all interested candidates to apply. Our recruitment team will proactively reach out to discuss your application and provide more information about Contentful. We will retain your application for future opportunities.This role serves as one of the initial points of contact for our customers in the Benelux region (Belgium, Netherlands, and Luxembourg) and potential prospects engaging with the Contentful brand. The ideal candidate will be organized and motivated, with a strong understanding of how Contentful can facilitate digital transformation and deliver top-tier customer experiences. As a Business Development Representative for the Benelux area, you will gain valuable experience interacting with clients across various industries. You will collaborate closely with assigned Regional Sales Executives and support teams to pursue new business opportunities. If you're interested in entering the tech sales field or beginning your sales career, this role is perfect for acquiring the essential skills for success!As part of this unique opportunity, you will participate in our Contentful training program, designed to cultivate highly skilled professionals within our organization. This comprehensive multi-step learning and skill development program includes hands-on training to enhance your abilities.Please note that this is an on-site position. Our office is located in Central London.

Jan 25, 2026

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German-Speaking Support Specialist

Lightspeed Commerce Inc.

Full-time|On-site|London, England, United Kingdom

Greetings! We're thrilled to have you here Are you on the lookout for an exciting new opportunity, or simply exploring the job market? You may have just found your next adventure! Join Lightspeed’s dynamic Support team as the first line of assistance for our valued customers. You will engage with a diverse range of inquiries, from basic education to in-depth hardware and software troubleshooting. Collaborating with our global teams, you will diagnose, troubleshoot, and resolve issues faced by our hospitality clients during their service operations.

Mar 12, 2026

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German-Speaking Support Specialist

Lightspeed Commerce Inc.

Full-time|On-site|London

Welcome to Lightspeed! Are you in search of an exciting new role or simply exploring your options? You’ve come to the right place!As a vital member of Lightspeed’s Support team, you will serve as the primary point of contact for our customers seeking assistance. You will address a diverse array of inquiries ranging from general education to hardware and software troubleshooting.You will collaborate closely with various global teams at Lightspeed to investigate, troubleshoot, test, and resolve issues faced by our hospitality clients during service.Your Responsibilities:Collaborate with a truly global, multilingual team available 24/7 across APAC, EMEA, and NOAM.Demonstrate flexibility in working days and shifts, including weekends.Engage enthusiastically and positively with hospitality customers, partners, and team members, upholding Lightspeed's Gold Class support standard via phone, chat, and email.Utilize consistent troubleshooting techniques to swiftly identify the root cause of customer issues and provide effective solutions.Document, track, and resolve interactions within our customer support platforms.Assist in identifying, reproducing, and escalating product issues and bugs to the Quality Assurance team, ensuring tracking through to resolution.Advocate for improvements to our products and services.Work within a defined schedule to ensure high availability of assistance for our customers, in collaboration with your manager.Your Qualifications:Experience in customer service and/or technical support, with a strong focus on detail and delivering exceptional customer experiences.Proficient verbal and written communication skills in German and English.Basic familiarity with common online, mobile, and desktop platforms, including iOS, Android, OSX, and Windows.Preferred Qualifications (not essential):Previous experience interacting with customers through phone, email, and ticketing systems.

Jan 22, 2026

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Customer Experience Content & AI Knowledge Specialist

Runna

Full-time|On-site|Runna London

Join Our Ambitious Team to Shape the Future of Running TrainingAt Runna, we empower everyday runners to achieve their goals through our cutting-edge app, offering exceptional training, coaching, and a vibrant community for all levels—from improving your 5K time to preparing for your first marathon.With rapid growth following our recent $6.5M funding round in November 2023, led by JamJar and supported by Eka Ventures, Venrex, and Creator Ventures, we are on an exciting journey. In 2024, we were honored as one of three global finalists for Apple's iPhone App of the Year and were acquired by Strava in 2025!Our vision is bold: to become the premier global training platform for millions of runners worldwide. We seek passionate individuals to help us create something impactful, especially now with Strava's support propelling our mission forward. The Team You’ll Be Part Of:We are on the lookout for a Customer Experience Content & AI Knowledge Specialist to take charge of Runna’s Help Centre and knowledge management processes within our Customer Experience team.In this role, you will ensure that customers can quickly access clear and accurate information and that our AI systems are supported by well-organized, reliable knowledge. You will set the benchmarks for our published content, ensure its relevance, and develop a knowledge infrastructure that enhances the customer experience.Your Responsibilities:Oversee the Help Centre’s App & FAQ section comprehensively—focusing on information architecture, searchability, content quality, and ongoing enhancements.Craft, refine, and update content that enables customers to confidently self-serve, ensuring clarity, empathy, and excellent support outcomes.Implement streamlined governance to maintain content accuracy as our product evolves (including ownership, review cycles, verification processes, and change alerts).Prepare knowledge to be AI-ready—organize and manage content so that our AI tools can efficiently retrieve and deliver accurate responses.Utilize feedback mechanisms (search queries, contact reasons, article ratings, AI escalations, and agent feedback) to identify gaps and prioritize high-impact improvements.

Mar 5, 2026

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Customer Success Representative - German/Dutch Speaker

Winnow Solutions Ltd.

Full-time|On-site|London, England, United Kingdom

Join Our Mission to Combat Food Waste!At Winnow, we are passionately tackling the global issue of food waste, which represents a staggering $1 trillion problem and costs over 1% of the world’s GDP. We are searching for dynamic individuals who share our commitment to making a difference through technology in the food industry.Founded in London in 2013, Winnow is dedicated to helping the hospitality sector minimize food waste using innovative Internet of Things (IoT) tools. With operations in over 90 countries and partnerships with notable clients such as Accor Hotels, IKEA, IHG, and Marriott, we have successfully assisted thousands of establishments in reducing food waste by an average of over 50% by value. Our solutions not only enhance sustainability but also significantly improve profitability by up to 8%.Our latest technology, Winnow Vision, utilizes cutting-edge artificial intelligence to automatically monitor food waste, earning accolades at the World Economic Forum. As we continue to evolve and expand, we are proud to have been recognized as one of the Sunday Times Best Places to Work in 2025, a testament to our collaborative and purposeful culture.

Mar 2, 2026

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Sales Engineer (German speaking)

Sierra

Full-time|On-site|London

About UsAt Sierra, we are revolutionizing the way businesses engage with their customers through innovative AI solutions. Our headquarters are located in San Francisco, and we are expanding globally with offices in Atlanta, New York, London, France, Singapore, and Japan.Our core values—Trust, Customer Obsession, Craftsmanship, Intensity, and Family—are fundamental to our culture and guide every aspect of our work. We are dedicated to fostering an environment that embodies these principles.Founded by industry leaders Bret Taylor and Clay Bavor, our team has a wealth of experience from top tech companies, including Google and Salesforce. Our leadership is committed to pushing the boundaries of AI technology.Your RoleGTM Technical Expert: Utilize your expertise to design and demonstrate Sierra's outstanding Agent product, providing tailored technical solutions to meet our customers' unique needs while addressing their inquiries.Cross-Functional Collaboration: Partner closely with our Sales, Product, and Engineering teams to enhance our go-to-market strategies and continuously refine our AI Agents based on customer feedback.Customer Leadership: Engage proactively with prospective clients as a technical leader, identifying their needs and ensuring the ongoing excellence of our AI solutions.What We SeekA minimum of 5 to 7 years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales roles.Outstanding verbal and written communication skills with professional fluency in both German and English.Demonstrated experience in creating and presenting product demonstrations, along with a strong background in customer engagement within GTM contexts.Proven ability to build relationships with potential customers, including executives and technical decision-makers.

Jan 14, 2026

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Customer Experience Manager

SquareTrade

Full-time|On-site|London

Join SquareTrade as a Customer Experience Manager and lead initiatives that enhance our customer service strategies. In this pivotal role, you will be responsible for developing and implementing processes that improve customer satisfaction and drive operational excellence. Your leadership will guide our team towards delivering exceptional customer experiences, ensuring our clients feel valued and supported.

Feb 10, 2026

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Marketing Manager - Digital Experience and Customer Experience

INEOS Automotive

Full-time|On-site|London, England, United Kingdom

INEOS Automotive has built a reputation for direct, practical innovation in the automotive industry. From the initial vision of a no-nonsense 4x4, the company now delivers vehicles like the Grenadier to customers worldwide and is developing the Quartermaster double cab pickup. Partnerships with established industry leaders and a dedicated global team have fueled this progress. The company values determination and a willingness to challenge norms. With a diverse team of around 1,500 people representing 44 nationalities across 10 locations, collaboration and a drive to achieve ambitious goals are central to the culture. Role overview The Marketing Manager for Digital Experience and Customer Experience will shape and execute the global strategy for INEOS Automotive’s digital presence. This role centers on optimizing the website and CRM systems to meet customer expectations, support the consideration process, and drive conversions such as test drive bookings, quote requests, finance inquiries, and dealer contacts. What you will do Develop and refine digital experience strategies that support business growth. Implement and manage global customer experience initiatives. Increase website conversion rates and improve key performance indicators. Track and analyze website health metrics, including SEO, bounce rates, and user engagement. Work closely with agency partners to ensure effective project delivery. Oversee email marketing performance and manage automated messaging within resource limits. Lead digital marketing campaigns and drive lead generation activities. Requirements Experience managing digital website operations, optimization, and development for multiple markets and languages. Strong background in CRM systems, including building automated programs for prospect nurturing and customer retention. Self-driven and proactive, able to move initiatives forward independently. Knowledge of optimizing global, multi-market websites and developing effective content. Proven project management abilities and skill in prioritizing tasks. Comfortable adapting to changing business needs and environments. Excellent communication skills, able to connect technical and non-technical teams. This position is based in London, England, United Kingdom.

Apr 27, 2026

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Customer Success Training Specialist

Cognism

Full-time|On-site|London

Mar 30, 2026

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Customer Experience Associate

Harry's

Full-time|Hybrid|London, UK

Harry’s is a men’s grooming brand offering shaving, body, hair, and skincare products. Since 2013, the company has grown into the world’s second-largest shaving brand, delivering grooming essentials directly to consumers and working to improve men’s access to mental health resources. Harry’s is part of Mammoth Brands, which focuses on building brands that address real needs and support communities. Role overview This full-time Customer Experience Associate position is based in London, UK. The role follows a hybrid schedule, with three days each week in the Soho office. Candidates must live in the United Kingdom and be fluent in both German and English. The workweek includes either Saturday or Sunday as a regular day on the schedule. Customer Experience Team The team serves as the voice of Harry’s, handling direct interactions with customers and ensuring every contact reflects the brand’s values. Team members share feedback from customers to help shape future products and services. What you will do Provide responsive, thoughtful support to customers across various channels Serve as a subject matter expert on Harry’s products and company policies Resolve issues and answer questions, building genuine connections with customers Work closely with a collaborative, compassionate team Support customers in the US, Canada, UK, EU, and other regions

Apr 24, 2026

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