About the job
Join Formlabs and be a part of a revolutionary team that is redefining the 3D printing industry. Our mission is to empower every designer, engineer, researcher, and artist globally by providing them with innovative professional 3D printers right at their desktops.
At Formlabs, we strive to enhance our customers' experiences by ensuring they have access to the best tools and support available. This means that we address every query, no matter how minor, and equip our users with the resources they need to innovate and create.
If you are passionate about technology, possess exceptional problem-solving skills, and can communicate fluently in both Japanese and English, we invite you to join our Customer Service team.
Your Responsibilities:
- Assist users in mastering the intricacies of 3D printing through phone and email support.
- Conduct on-site troubleshooting to resolve critical hardware issues.
- Train our business partners to become experts in our products.
- Ensure our customers remain exceptionally satisfied.
- Gather customer feedback and relay insights to our international engineering team.
Your Qualifications:
- Fluency in spoken and written Japanese and English; additional languages are a plus.
- Experience in servicing electronic and mechanical products, demonstrating strong hands-on capabilities.
- A genuine passion for customer care and expertise in communication.
- Ability to effectively guide customers to resolutions, showcasing your expertise.
- Proficient in conflict resolution and possess strong analytical skills.
- Comfortable with administrative tasks and adept at managing extensive to-do lists.
Preferred Skills:
- Knowledge of 3D modeling, printing, and digital fabrication.
- Experience in providing technical support for hardware products.
- Familiarity with ticketing or case management systems (e.g., ServiceCloud).
- Background in a fast-growing startup environment.
What We Offer:
- An inclusive work culture with inspiring colleagues.
- A rapidly growing company at the forefront of a disruptive industry.
- Stock options for full-time employees.
- Unlimited access to 3D printing.
We build amazing things. Come join us!
