Customer Support Agent - German Speaker

SumUpBerlin, Germany

On-site Full-time

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Experience Level

Entry Level

Qualifications

To thrive in this role, you should possess:Excellent multi-tasking skills. Outstanding verbal and written communication in German and English. A positive and solution-oriented approach to challenges. Familiarity with CRM systems. The ability to collaborate effectively within a team and work independently.

About the job

Join Us as a Customer Support Agent - German Speaker!

At SumUp, a leading global fintech company, our mission is to empower small businesses with innovative financial solutions. Since our inception in 2012, we have partnered with over 4 million merchants across 37 markets, offering user-friendly tools for payment management, business finances, and customer relations.

As a Customer Support Agent focused on the German-speaking market, you will be the friendly voice of our brand, assisting our clients and ensuring their satisfaction.

Your Responsibilities:

Assist our German-speaking customers via phone, email, chat, and social media.
Address inquiries and provide support regarding our POS solutions for merchants.
Engage in continuous process optimization to enhance customer satisfaction.

What We’re Looking For:

Strong multi-tasking abilities.
Exceptional verbal and written communication skills in both German and English.
A proactive problem-solving mindset.
Experience with CRM systems.
A demonstrated ability to work both collaboratively and independently.

Why Work with Us at SumUp?

Be part of a global team working on large-scale fintech products that serve millions of businesses. This position is office-based at our Berlin location.

Embrace a culture of diversity and inclusion where every perspective is valued and respected.

Enjoy a dedicated annual learning and development budget of €2000 for conferences or further education.

Take advantage of our unique 30-day sabbatical after three years of employment.

Refer talented individuals and earn bonuses.

This position is on-site.

About SumUp

SumUp is a pioneering fintech company dedicated to supporting small businesses. We offer affordable, user-friendly financial tools to help entrepreneurs streamline their operations. Since 2012, we've proudly partnered with millions of merchants worldwide, making us a trusted ally in their business journeys.

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