About the job
Join our dynamic support team at Mobiscroll, where empathy and a passion for helping others are at the core of our mission. We are currently seeking a full-time Customer Support Agent to work remotely. Be part of a rapidly growing support unit that plays a crucial role in our company’s success.
Every day, we strive to assist customers globally in creating exceptional calendaring experiences.
(Our products are utilized in over 170 countries!)
About Mobiscroll:
At Mobiscroll, we are pioneering the future of calendaring and scheduling user interface tools. Our clientele spans from emerging startups and independent developers to Fortune 100 corporations and government entities. Renowned organizations like AT&T, Disney, NASA, LIBRA BANK, and Swarovski, among others, rely on Mobiscroll for their scheduling needs.
Explore our customer testimonials to see how we are making a difference.
Required Skills:
To excel in this role, you must possess outstanding writing and communication abilities, coupled with a genuine sense of empathy. A proactive attitude, exceptional organizational skills, and an open-minded approach will greatly enhance your effectiveness.
As this position primarily involves written communication, proficiency in the English language is essential.
Key Responsibilities:
- Serve as the initial point of contact for customers seeking support via ticket-based chat and email.
- Collaborate closely with the support team to ensure timely responses, diagnosis, and resolution of assigned tickets.
- Document and qualify customer-reported issues accurately.
- Engage with the product team to enhance the Mobiscroll user experience through live and offline discussions.
- Draft and update Helpdesk articles to provide timely assistance to users.
- Record and articulate feature requests for product improvements.
Benefits of Joining Our Team:
- Competitive salary with generous quarterly profit-sharing bonuses.
- Flexibility to choose between remote work, co-working spaces, or office environments.
- Adaptable work hours to fit your lifestyle.
- Customized development plans for personal and professional growth.
- Opportunities for team-building activities and retreats.
- Increased vacation days as a reward for your tenure with us.
If you are enthusiastic about assisting others, possess strong problem-solving skills, and wish to connect with a vibrant community of developers, we would love to hear from you!
