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Experience Level
Entry Level
Qualifications
The ideal candidate will possess:Excellent communication and interpersonal skillsStrong problem-solving abilitiesExperience in a customer service role is a plusAbility to work independently and as part of a teamBasic computer proficiency and familiarity with customer support software
About the job
Join our dynamic team as a Customer Support Assistant at Alpha Insight Inc. in Cleveland, Ohio! We are seeking an enthusiastic individual who is passionate about providing exceptional customer service. In this role, you will be the first point of contact for our clients, assisting them with inquiries, resolving issues, and ensuring a positive experience with our products and services.
Your responsibilities will include responding to customer requests via phone and email, maintaining detailed records of customer interactions, and collaborating with other departments to enhance our service delivery. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you!
About Alpha Insight Inc.
Alpha Insight Inc. is a leading provider of innovative solutions in the customer service sector. Our mission is to empower businesses through exceptional support and advanced technology. We pride ourselves on our commitment to quality and customer satisfaction, making us a preferred partner for businesses looking to enhance their customer engagement.
Join Artech Information Systems LLC as a Desktop Support Specialist and be a vital part of our team dedicated to delivering exceptional IT support. In this role, you will be responsible for troubleshooting, maintaining, and enhancing desktop environments for our clients. You will ensure that users have a seamless experience and are equipped with the tools th…
We are seeking a dedicated and skilled Desktop Support Specialist to join our dynamic team at Artech Information Systems LLC. In this role, you will be responsible for providing technical support and assistance to our clients and employees, ensuring seamless operation of computer systems and software applications. Your expertise will play a crucial role in maintaining high levels of customer satisfaction and operational efficiency.
Join our team as a Desktop Support Specialist, where you'll play a crucial role in providing exceptional technical support to our clients. You will be responsible for troubleshooting hardware and software issues, ensuring optimal performance of desktop systems, and assisting users with their technical needs.
Join our team as a Desktop Support Specialist, where you will play a vital role in maintaining and enhancing the technology experience for our users. You will be responsible for troubleshooting hardware and software issues, providing timely assistance, and ensuring that all users have the tools they need to succeed.
Join Artech Information Systems LLC as a Desktop Support Specialist and play a key role in ensuring seamless technology operations for our clients. In this dynamic position, you will be responsible for troubleshooting hardware and software issues, providing technical support to end-users, and ensuring an efficient IT environment. Your expertise will help us maintain high service standards and enhance user satisfaction.
Artech Information Systems LLC is seeking a dedicated and knowledgeable Desktop Support Technician to join our team in Cleveland, Ohio. This full-time role is perfect for individuals who are passionate about technology and enjoy solving user issues. As a Desktop Support Technician, you will be responsible for providing exceptional technical support to our clients, ensuring their hardware and software systems are functioning optimally.
Join our dynamic team as a Desktop Engineer, where you will play a crucial role in maintaining and enhancing our IT infrastructure. You will be responsible for troubleshooting hardware and software issues, implementing solutions, and ensuring optimal performance of desktop systems.
Join our dynamic team at Alpha Insight Inc., where we are dedicated to providing exceptional customer service and support. As a Customer Support Specialist, you will be the first point of contact for our clients, helping them navigate our products and services with ease.Your responsibilities will include responding to customer inquiries via phone and email, troubleshooting issues, and ensuring customer satisfaction. We value individuals who are proactive, empathetic, and eager to help others.
Full-time|$26/hr - $26/hr|On-site|Cleveland, Ohio, United States
Become a Part of Our Dynamic Team!With over 40 years of expertise in sales enablement and tailored business solutions, DSI Systems is dedicated to delivering exceptional value and results for our clients and partners. We are seeking enthusiastic individuals who are passionate about making an impact in sales and customer service. Join us in a stimulating and rewarding work environment that encourages personal and professional growth.Position OverviewThe Retail Support Specialist (RSS) provides essential, hands-on support to AT&T customers within high-traffic national retail settings. Your role will involve direct engagement with customers and retail partners to address account, billing, device, and service inquiries—often in fast-paced and high-volume environments. To excel in this position, you will need strong communication skills, emotional resilience, and the ability to remain calm, accurate, and professional under pressure. Key Responsibilities: Customer SupportDeliver friendly, professional, and solution-oriented support to AT&T customers within national retail locations.Address inquiries regarding billing, account updates, plan modifications, device assistance, and service issues.Troubleshoot wireless devices, network problems, and feature functionalities.Maintain composure and professionalism in high-volume retail settings, ensuring service quality even during peak periods. Retail Partner SupportServe as the AT&T subject-matter expert for retail staff and third-party labor partners.Act as the primary AT&T representative for these partners, managing in-store support for escalated situations.Engage proactively with store leadership to resolve customer concerns, enhancing partnership alignment and delivering a top-notch customer experience.Work Environment & SchedulingThis role requires standing, walking, and active engagement on the sales floor for up to 8 hours daily.Flexibility to work evenings, weekends, and holidays based on business needs is essential.Comfort in busy, customer-facing environments with frequent interactions and problem-solving demands is necessary.Operational ExcellenceEffectively navigate multiple systems while engaging with customers in real time.Thoroughly document all interactions.Comply with company policies, compliance requirements, and privacy standards.Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.Implement and maintain approved merchandising plans for mobile devices and signage.Ensure inventory accuracy and availability.
Join our team at epro inc. as an IVR Application Support Specialist, where you will play a pivotal role in ensuring the seamless operation of our Avaya and Linux-based IVR systems. Your expertise will be essential in troubleshooting, supporting, and optimizing our IVR applications to enhance user experience and operational efficiency.
Job Overview:Join our dynamic Rapid Response (Helpdesk) Team as an IT Help Desk Technician, where your passion for technology and customer service will shine. In this role, you will be the first point of contact for our clients, providing essential technical support for their Information Technology and IT Security inquiries. Your expertise will help clients navigate technical challenges, ensuring timely resolutions.The ideal candidate will possess strong technical knowledge, excellent communication skills, and a customer-first attitude, making them adept at assisting clients with varying levels of IT familiarity.Key Responsibilities:Provide technical assistance to customers via phone and email.Conduct remote troubleshooting using diagnostic techniques and tools.Identify the most effective solutions based on client issues and details.Guide clients through problem-solving processes to ensure resolution.Escalate unresolved issues to specialized team members.Offer precise information regarding IT products and services.Document all events, issues, and resolutions in our Connectwise ticketing system in real-time.Follow up with clients to update them on their status and information.Relay client feedback and suggestions to the appropriate internal teams.Propose potential improvements to operational procedures and processes.
Steadfast Health is dedicated to redefining the standard of care for individuals struggling with substance use disorders (SUD). We recognize that conventional treatment approaches often fail to adequately support patients during their most critical moments. Our relentless commitment is to provide accessible, high-quality care that meets individuals where they are in their recovery journey. We emphasize a patient-centered approach, offering evidence-based therapies within a compassionate environment that promotes healing and personal growth.Role OverviewAs a Peer Recovery Specialist at Steadfast Health, your personal experiences and insights are invaluable. You will be a vital and respected member of the treatment team, contributing to care in ways that only someone who has faced similar struggles can understand. We believe in the power of lived experience as a cornerstone of our care model.We understand that maintaining your own recovery is essential. That’s why we prioritize a sustainable work-life balance through reliable schedules, group supervision, peer mentorship, and ongoing training opportunities. For outreach work, we provide compensation for mileage and travel time, ensuring that you have dedicated hours to invest in your recovery.Your lived experience is not just acknowledged; it is celebrated as your strength here at Steadfast.
Join our team at Oldcastle Building Envelope as a Class B Driver / Plant Support Specialist, where you will play a crucial role in ensuring the efficient operation of our facilities. In this position, you will be responsible for transporting materials and providing essential support to our plant operations. We are looking for a dedicated individual who thrives in a fast-paced environment and is committed to safety and quality.
Join Artech Information Systems LLC as a Deskside Support Technician and become a vital part of our team in Cleveland, Ohio. In this role, you will provide exceptional technical assistance to end-users, ensuring their technology runs smoothly and efficiently. You will troubleshoot and resolve hardware and software issues, assist with installations, and deliver outstanding customer service.
Full-time|On-site|Cleveland, Ohio, United States; Minneapolis, Minnesota, United States; Omaha, Nebraska, United States; Orlando, Florida, United States
DLR Group seeks a Marketing & Media Specialist to help shape and share the firm's brand. This position develops marketing strategies and manages content across a range of media channels. The role can be based in Cleveland, Minneapolis, Omaha, or Orlando. Key responsibilities Plan and run marketing campaigns to build brand awareness. Create content for different platforms, adjusting messages for specific audiences. Track and review engagement metrics to improve future strategies. Work closely with colleagues to keep messaging and branding consistent. Locations Cleveland, Ohio Minneapolis, Minnesota Omaha, Nebraska Orlando, Florida
Join the dynamic team at Alpha Insight Inc. as a Communications Specialist, where you will play a crucial role in shaping our internal and external communication strategies. This position offers a unique opportunity to enhance our brand presence while engaging with diverse audiences through various channels.
Full-time|On-site|Cleveland Arts & Social Sciences Academy
Accell Schools is hiring an Intervention Specialist at Cleveland Arts & Social Sciences Academy. This position focuses on supporting students with individualized needs and guiding them toward their academic goals. The Intervention Specialist works directly with students to design and implement intervention plans tailored to each learner. Key Responsibilities Create personalized intervention strategies for students requiring additional support Work alongside teachers and staff to put these plans into action Assess and observe students to identify unique learning needs Deliver direct support and guidance to help students overcome academic challenges Role Impact This role is essential in building a supportive educational environment. The Intervention Specialist ensures that students have access to the resources and encouragement needed to succeed at Cleveland Arts & Social Sciences Academy.
Role overview The Intervention Specialist at Cleveland Preparatory Academy, part of Accel Schools, focuses on helping students grow academically and emotionally. The position involves working directly with students who benefit from individualized support and targeted interventions. Key responsibilities Create and implement intervention plans tailored to each student’s unique needs Support students as they work toward academic and personal milestones Foster a classroom atmosphere where all students feel included and encouraged Partner with teachers and staff to track student progress and refine intervention strategies Location This role is based at Cleveland Preparatory Academy in Cleveland, Ohio.
Join our dynamic team as a Customer Support Assistant at Alpha Insight Inc. in Cleveland, Ohio! We are seeking an enthusiastic individual who is passionate about providing exceptional customer service. In this role, you will be the first point of contact for our clients, assisting them with inquiries, resolving issues, and ensuring a positive experience with our products and services.Your responsibilities will include responding to customer requests via phone and email, maintaining detailed records of customer interactions, and collaborating with other departments to enhance our service delivery. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you!
Join our dynamic team at dstaff as a Financial Accounting Specialist, where you will play a crucial role in managing financial records and ensuring compliance with accounting standards. You will be responsible for preparing financial statements, conducting audits, and providing insights that drive strategic decisions. If you have a passion for numbers and want to contribute to a thriving organization, we want to hear from you!
