Customer Support Manager, Analytics & Insights

Job OverviewKDCI Outsourcing is on the lookout for a dedicated Customer Support Representative who will deliver exceptional phone support to our clients and homeowners. This position involves addressing inquiries, resolving issues, and providing precise information while upholding stellar service standards. The ideal candidate will possess a keen eye for det…

As a Customer Service Representative, you will be the first point of contact for our valued clients. Your primary responsibility will be to foster and maintain strong partnerships that drive business growth. You will ensure the accuracy of orders, achieve 100% customer satisfaction, and play a pivotal role in meeting our company’s sales objectives. Your performance will be evaluated based on your contributions to business revenue, outstanding customer service, and consistently meeting or exceeding your sales quota.Responsibilities:Serve as the main resource for customer inquiries via phone and email, providing expert guidance on product purchases.Assist customers in product selection, generating quotes, placing orders, and liaising with suppliers to confirm order details.Develop and maintain key client relationships to maximize business exposure and revenue growth.

Are you a dedicated Customer Service Representative with a solid background in telecom, managed services, and billing? If you possess over 4 years of experience in delivering exceptional customer service in billing environments and have a proven track record in BPO settings, we want to connect with you! Previous experience with leading telecom companies such as Verizon, AT&T, T-Mobile, or Comcast is highly valued.Your Role:Deliver exceptional customer support in a dynamic telecom and managed services environment.Assist customers with inquiries related to billing, account management, service activations, and troubleshooting.Leverage your BPO and telecom expertise to efficiently address complex customer concerns.Exhibit excellent communication skills to engage effectively with both customers and internal teams.Collaborate with managed services teams to guarantee smooth service delivery.What We Seek:Minimum of 4 years of customer service experience in telecom, billing, or managed services.Proven BPO experience is essential.Strong foundation in state-sign customer service billing support.Exceptional communication and problem-solving abilities.Familiarity with telecom industry standards, billing systems, and troubleshooting methodologies.Experience with major telecom providers (Verizon, AT&T, T-Mobile, Comcast, etc.) is advantageous.Why Join Our Team?Attractive compensation and benefits package.Opportunities for growth within a rapidly expanding telecom and managed services company.A vibrant, team-oriented work culture with industry leaders.Apply now and bring your telecom expertise to a company that truly values your skills!

Job SummaryJoin KDCI Outsourcing as a Customer Service Representative and become part of a dedicated team delivering exceptional support through phone, email, and chat. We are looking for individuals with excellent communication abilities, a strong customer-centric attitude, and multitasking skills to thrive in a dynamic environment. If you have experience in e-commerce, particularly with Shopify or similar platforms, and are adept at managing orders, returns, and customer inquiries, we want to hear from you!Key ResponsibilitiesRespond to customer inquiries through phone, email, and chat promptly and professionally.Assist customers with tracking orders, answering product questions, processing returns, and updating account information.Accurately manage and update customer data within internal systems.Process returns, exchanges, and refunds in line with company policies.Utilize Shopify or similar e-commerce platforms to address order-related issues.Maintain organized documentation of all customer interactions for future reference.Escalate complex or sensitive cases to the appropriate team members.Consistently meet service level agreements (SLAs) and quality standards.Provide a positive, solution-oriented experience to every customer.

Join KDCI, a forward-thinking company dedicated to delivering exceptional outsourcing solutions. We are seeking passionate IT Support Specialists to be part of our dynamic team. This role offers the chance to thrive in a stimulating environment where your expertise is not only acknowledged but also nurtured for career advancement.As an IT Support Specialist, you will be pivotal in providing essential technical support and assistance, guaranteeing that our production team operates without technical disruptions. You will play a key role in troubleshooting and resolving issues pertaining to software, hardware, and networks, ensuring all systems function smoothly and reliably.Key Responsibilities:Deliver first-level technical support and assistance to users across various departments.Diagnose and resolve software, hardware, and network-related issues.Install, configure, and maintain software and hardware to ensure optimal workstation performance.Manage user accounts and permissions to ensure secure system access.Assist in the implementation of new software applications and system upgrades.Create and maintain technical documentation and user manuals.Regularly monitor and update IT inventory and equipment status, ensuring accuracy in asset documentation.

Adaptive Financial Consulting is hiring an IT Support Specialist for an on-site position in Pasig City, Manila. This role centers on keeping IT systems dependable and helping colleagues resolve technical issues as they come up. Key responsibilities Offer hands-on technical support to team members in the office Diagnose and resolve hardware or software problems Monitor and maintain daily IT system performance Work location This position requires working on-site at the Pasig City office in Manila.

The Customer Satisfaction Analyst plays a crucial role in enhancing the quality of customer service by meticulously gathering, organizing, and interpreting data related to sales representatives’ performance. This position entails a thorough analysis of customer satisfaction metrics, ensuring that every customer interaction meets our high standards.Key ResponsibilitiesManage customer service inquiries received via e-mail through the company website.Regularly monitor order-related issues, ensuring satisfactory resolutions are provided by the Inside Sales Representatives (ISRs) for both pending and current Customer Information Forms (CIFs).Maintain accurate records of ongoing orders and inventory rotations for ISRs, while tracking any order discrepancies.Assign new orders to sales representatives and keep order status and details updated.Undertake additional tasks assigned by management as needed.

Key Responsibilities:Conduct testing and fault isolation at layers 1 and 2 of the OSI model using internal troubleshooting methods, carrier testing, and collaboration with customer vendors and technical support NOCs. Responsibilities may involve analyzing router logs, performing loop tests, executing head-to-head tests, and reviewing HDSL and PM stats.Engage directly with CLECs and ILECs to diagnose and resolve issues related to customer T1, Broadband, and Voice services.Familiarity with SD-WAN, Meraki, Fortinet, and 8x8 technologies is advantageous.Handle inbound and outbound technical calls from customers, agents, and transport partners. Create internal and carrier trouble tickets, taking necessary corrective actions or contacting relevant parties for issue resolution.Communicate with customers through email, chat, and phone to address and resolve service-related issues. Demonstrate self-motivation and problem-solving skills to provide effective solutions.Manage, prioritize, and multitask to address trouble tickets swiftly and accurately, ensuring compliance with contracted Service Level Agreements (SLAs).Deliver a professional and courteous customer service experience, setting appropriate expectations based on established protocols.Simultaneously manage multiple issues in a dynamic environment, adapting to ongoing changes.Follow up with clients on escalated technical concerns and provide system status updates until resolution is achieved, leveraging interpersonal skills to foster strong relationships.Log and document all customer interactions and issues promptly and accurately.Identify the root causes of problems (hardware, software, user-related) and recommend suitable actions for resolution.Provide technical support, including training and educating end-users.Escalate unresolved issues to Senior or Lead Technicians as required.Collaborate with leads, managers, and Tier 2 technicians to expedite customer issue resolution.Work alongside other departments to assist in resolving complex service challenges.

Dialpad brings together calling, messaging, meetings, and contact center features on one AI-powered business communications platform. The system analyzes conversations in real time, giving businesses tools to improve customer engagement and streamline operations. Over 70,000 organizations worldwide, including WeWork, Asana, NASDAQ, and Uber, use Dialpad to strengthen their customer relationships. The company is focused on advancing Agentic AI. Through the DAART (Dialpad Agentic AI in Real Time) initiative, intelligent agents not only understand conversations but also automate workflows, solve problems, and support revenue growth. More details about the platform are available at dialpad.com. Work culture at Dialpad AI shapes daily work at Dialpad. Team members use advanced tools to work efficiently, solve challenges, and achieve their goals. Every customer interaction is valued and seen as a chance to gain insights for both clients and the company. Dialpad looks for people who are curious and set high standards for themselves. The team is ambitious and committed to doing great work. Scrappy Curious Optimistic Persistent Empathetic

About DialpadDialpad is an innovative AI-driven customer communications platform that is redefining how businesses engage with their customers. Over 50,000 organizations worldwide—such as Netflix, RE/MAX, Uber, Randstad, and Tractor Supply—trust Dialpad to foster stronger customer relationships through real-time, AI-enhanced insights. Discover more at dialpad.com.Join the Dialpad TeamAt Dialpad, you will be part of a dynamic team dedicated to empowering our clients and their employees to achieve exceptional success. We value every conversation and are committed to enhancing each interaction with our platform's real-time insights and automation tools.We embrace continuous improvement, encouraging all team members to utilize cutting-edge AI technologies to refine both our platform and their professional skills. We seek individuals who not only meet our rigorous standards but exceed them. Our ambitious goals require a team that excels at the highest level, embodying traits such as: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Solutions Architect at Dialpad, you will play a vital role in ensuring our customers have a seamless onboarding experience from day one. Your problem-solving skills and genuine desire to assist will be critical as you guide clients through every stage of their journey with us. You will serve as a subject matter expert, offering technical consulting and support, ultimately delivering an unparalleled customer experience.This position reports to the Manager of Solutions Architecture and requires availability to work US hours.

Job OverviewKDCI Outsourcing is on the lookout for a talented Business Development Specialist to enhance client and partner relations and drive partnership initiatives. This critical role entails overseeing inbound inquiries, delivering service demonstrations, crafting proposals, and ensuring prompt follow-ups with both prospective and existing partners. The successful candidate will exhibit exceptional organizational skills, attention to detail, and confidence in client interactions, ideally with prior experience in the outsourcing or offshoring sector.Key ResponsibilitiesRespond to client and partner inquiries in a professional and timely manner.Facilitate service demonstrations to showcase KDCI's offerings and expertise to potential partners.Develop, format, and present high-quality proposals and presentations.Conduct regular follow-ups with clients and partners to monitor progress and sustain engagement.Ensure accurate and current records are maintained in CRM systems and internal tracking tools.Work collaboratively with internal teams to ensure proposals and deliverables meet client specifications.Provide comprehensive administrative support to the Business Development and Partnerships team.

Job SummaryAt KDCI Outsourcing, we are on the lookout for a dynamic Virtual Assistant – Partnership Specialist. In this role, you will play a crucial part in enhancing client relationships and facilitating partnership initiatives. Your key responsibilities will include managing inbound inquiries, performing engaging service demonstrations, crafting tailored proposals, and ensuring timely follow-ups with clients. We seek an individual who is exceptionally organized, detail-oriented, and confident in client-facing interactions, ideally with a background in the outsourcing or offshoring sector. Key ResponsibilitiesEfficiently manage incoming inquiries from clients and partners with professionalism and promptness.Conduct compelling service demonstrations to showcase KDCI’s offerings and capabilities to potential partners.Develop, format, and present polished proposals and presentations.Perform proactive follow-ups with clients and partners to ensure continued engagement and track next steps.Maintain up-to-date CRM and internal records with precise client and partnership information.Collaborate seamlessly with internal teams to ensure alignment on deliverables to meet client needs.Provide general administrative and coordination support to the Partnerships team.

Job SummaryJoin KDCI Outsourcing as a dedicated Data Entry Specialist for an exciting Document Rebranding Project. This pivotal role focuses on refreshing and standardizing our internal and external documents to comply with updated brand guidelines and legal requirements. The successful candidate will exhibit exceptional attention to detail, possess strong formatting skills, and demonstrate the ability to perform repetitive tasks with utmost precision and reliability.Key ResponsibilitiesUpdate outdated logos with new branding assets in Microsoft Word and PDF documents.Revise disclaimers across documents using provided templates, ensuring compliance with legal standards.Implement consistent formatting and branding elements, including fonts, styles, headers, and footers.Conduct comprehensive formatting adjustments to ensure documents meet branding and quality benchmarks.Maintain an organized file system utilizing Microsoft OneDrive.Accurately track progress and provide daily status reports as needed.Collaborate closely with the project team to achieve milestones and ensure timely project delivery.Ensure 100% accuracy in all updates, focusing on consistency and brand alignment.

As an Account Manager at Branders.com, you will be the primary liaison for our valued clients, taking charge of sales and customer service. Your primary goal will be to cultivate and sustain strong partnerships that drive business growth. You will be responsible for ensuring the accuracy of orders, achieving 100% customer satisfaction, and significantly contributing to our company's sales objectives. Your success will be evaluated based on your impact on revenue, quality of customer service, and consistent achievement of your sales targets.Key Responsibilities:Meet and exceed monthly sales targetsServe as the main point of contact for customer inquiries via phone and email, providing expert guidance on purchasesMaintain and update customer and prospect information within our databaseProactively pursue both existing and new leadsAssist clients in product selection, generate quotes, process orders, and collaborate with suppliers to confirm order detailsManage the order fulfillment process, providing clients with updates on production, shipping, and creditsBuild and maintain key client relationships to maximize business opportunitiesEnsure exceptional customer satisfaction from initial contact through to after-sales support

Role Overview Dialpad is looking for an Onboarding Specialist in Pasig City, Metro Manila, Philippines. This role focuses on helping new customers get started smoothly and confidently with Dialpad’s platform. What You Will Do Work directly with clients during their onboarding period Listen to customer needs and tailor guidance to each situation Offer clear instructions on how to use the Dialpad platform Support customers to ensure they are prepared and comfortable from their first day

Role overview Grab is looking for a Head of Service Delivery to guide the Contact Center team in Pasig City. This leader will oversee daily service delivery operations, set direction for the team, and ensure performance targets and service quality standards are consistently met. What you will do Lead and develop the Contact Center team, focusing on delivering strong customer experiences Monitor service delivery operations and track performance against targets Promote continuous improvement and support initiatives that raise service quality Build and maintain a culture centered on excellence and accountability

Job SummaryKDCI Outsourcing is on the lookout for a skilled Sales Operations Coordinator to enhance our sales team's efficiency by managing day-to-day operations, contract administration, and subscription management processes. This pivotal role ensures the accurate processing of purchase orders, quotes, invoices, and customer records within our CRM and billing systems. The ideal candidate will be exceptionally organized, detail-oriented, and adept at juggling multiple tasks in a dynamic, deadline-driven setting, while fostering collaboration with sales, customer success, and finance teams.Key ResponsibilitiesSales AdministrationOversee the complete processing of customer purchase orders through platforms including HubSpot, Maxio, and internal systems.Generate and present customer quotes adhering to pricing guidelines and renewal policies.Assist Customer Success Managers by providing precise quotes for renewals and expansions.Handle the processing and issuance of invoices via billing platforms.Facilitate the organization of sending, receiving, and filing reseller agreements.Address inquiries from sales teams, customers, and partners promptly.Support monthly operational requirements to ensure smooth workflows.Subscription & Contract Data ManagementKeep customer records updated across CRM and subscription systems (e.g., HubSpot, Subskribe, and internal systems).Conduct regular audits to guarantee data accuracy, contract compliance, and system integrity.Cross-Functional CollaborationEngage closely with Sales, Customer Success, and Finance teams to facilitate seamless end-to-end processes.Contribute to operational initiatives focusing on process enhancements, system updates, and audits.Provide administrative assistance for ad hoc operational tasks as required.

Join Rentokil Initial as a Key Account Manager!At Rentokil Initial, we are more than just an international business services company; we are a collective of 68,400 dedicated colleagues spanning 91 countries, committed to enhancing lives and safeguarding environments. Our expertise lies in pest control, hygiene solutions, and enriching indoor spaces with plants and scents. We invest significantly in training, science, innovation, and technology to ensure excellence in service delivery.As a recognized leader, we pride ourselves on our workplace culture that emphasizes equality, fairness, and strong values of Service, Relationships, and Teamwork—values our employees have helped define.In 2018, Rentokil Initial Philippines was honored to be ranked among the top three most engaged workplaces in the country, as recognized by the Korn Ferry Employee Engagement Awards.