Customer Support Representative at keep | Colombia

keepColombia

On-site Full-time

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Qualifications

To succeed in this role, you should possess strong communication skills, both verbal and written, along with a problem-solving mindset. Previous experience in customer service is a plus. A proactive attitude and the ability to work well in a team environment are essential. Familiarity with customer support software is beneficial.

About the job

What you will do

Reply to customer inquiries quickly and clearly
Assist with questions or concerns about keep's products and services
Work to resolve problems and make sure customers are satisfied
Maintain a positive and helpful approach in every conversation

What we look for

Enthusiastic, proactive communication style
Comfort with a variety of customer requests
Commitment to delivering a positive experience each time

This position is based in Colombia.

About keep

keep is a forward-thinking company dedicated to providing outstanding customer service. We value our employees and offer a supportive work environment that encourages growth and development. Our mission is to ensure that every customer interaction is positive and impactful.

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Bilingual Customer Service Representative

OneTouch Direct

Full-time|COP 34.2K/yr - COP 34.2K/yr|On-site|Bogotá, Bogota, Colombia

At OneTouch Direct, we pride ourselves on being more than just a call center; we are a passionate team dedicated to providing outstanding customer service. Established in 1998, we have grown into a premier provider of contact center solutions for Fortune 500 companies, focused on elevating customer experiences.Become a Part of Our Team as a Bilingual Custome…

Oct 15, 2025

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Bilingual Customer Service Representative (German & English)

Binance

Full-time|Remote|Colombia, Bogota

Binance is hiring a Bilingual Customer Service Representative (German & English) in Bogota, Colombia. This position supports a global user community for a major cryptocurrency exchange, helping users navigate a platform trusted by millions worldwide. Key responsibilities Handle customer questions and concerns using ticketing systems and live chat tools Resolve complaints, ensuring users receive clear and accurate information Oversee identification approval steps as part of user onboarding and compliance Gather and share customer feedback to support service quality Represent user interests while following platform standards and policies Requirements Fluency in both German and English Strong communication skills and the ability to empathize with customers Experience with ticketing platforms and live chat support Detail-oriented approach and a focus on finding solutions Location This role is based in Bogota, Colombia.

Apr 27, 2026

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(Part-Time) Bilingual Customer Service Representative

Careers Activate Talent

Part-time|Remote|Remote — Colombia

About Us:We are a visionary organization committed to sustainable practices, focusing on innovative recycling solutions and corporate environmental outreach. Our goal is to foster strong relationships with both individuals and businesses, prioritizing exceptional customer service.Position Overview:We are in search of a meticulous and bilingual Customer Service Representative, proficient in both Spanish and English, to enhance our client support through email and data management tools such as Excel. This part-time remote position features fixed hours from 10 AM to 2 PM EST, Monday through Friday. During less busy periods, the representative will engage in training and initiate outreach to corporate partners, contributing to our expansion efforts.Key Responsibilities: Address customer inquiries and support requests via email in both English and Spanish. Ensure precise documentation of all communications and updates using Excel. Deliver prompt and professional responses to guarantee client satisfaction. Identify customer issues needing escalation and collaborate with team leads to resolve them. Participate in training sessions to bolster corporate outreach during quieter times. Uphold and represent our client's mission and values in every interaction.

Jun 24, 2025

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Spanish Bilingual Support Representative

Crewbloom

Full-time|Remote|Remote — Colombia

As a Spanish Bilingual Support Representative at Crewbloom, you will play a crucial role in bridging communication with our diverse clientele. Your main responsibility will be to manage client interactions in both Spanish and English through various channels, including calls, emails, and text messages.Key Responsibilities Client Outreach: Proactively reach out to clients to assist with document submissions, invoice payments, and general inquiries. Document Management: Facilitate the collection of essential documents from clients, ensuring accuracy and timeliness, while guiding them through the signing process as necessary. Invoice Assistance: Inform clients about overdue invoices and aid in the payment processing as needed. Customer Support: Address incoming client inquiries regarding document signing, invoice payments, and other business-related matters. Clearly explain the company's business model and invoicing practices. Client Education: Provide training on the company's offerings, business model, and relevant policies to enhance client understanding. Qualifications Fluency in both Spanish and English, with strong written and verbal communication skills. Exceptional communication abilities, emphasizing a customer-focused approach. Strong organizational skills, capable of managing multiple tasks effectively. Proficiency in basic computer applications and comfort with various communication tools including email and messaging platforms. Prior experience in customer service or support roles is preferred. Flexibility and adaptability to evolving business needs within a fast-paced environment. Technical Requirements Minimum internet speed of 15mbps (primary) and 10mbps (backup). Desktop or laptop with at least an i5 processor and 8GB RAM; an i3 processor is acceptable for backup. Backup systems should remain functional during power interruptions. A webcam and noise-canceling USB headset are required. A quiet, dedicated home office setup is necessary. Smartphone availability is also required. Benefits Dynamic Team Environment: Become part of a vibrant and inclusive culture that values your unique contributions and fosters professional development. Growth Opportunities: Enjoy daily opportunities to learn, innovate, and make a significant impact. Career Advancement: Access a wealth of resources to propel your career forward. Engaging Work Atmosphere: Thrive in a high-energy environment that challenges you and rewards your efforts. Work-Life Flexibility: Work from home or anywhere that suits you, creating your ideal work environment. Enhanced Work-Life Balance: Eliminate stressful commutes and enjoy quality time.

Mar 25, 2024

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Remote Insurance Customer Service Representative

Valatam

Full-time|Remote|Remote — Colombia

About ValatamAt Valatam, we pride ourselves on connecting talented bilingual professionals from Latin America with prestigious global clients. Recognized as a Great Place to Work for 2025-2026, we believe that exceptional work begins with exceptional people.About the RoleWe are seeking a dedicated Insurance Customer Service Representative (CSR) to provide outstanding bilingual support to our insurance agency partners. This is a fully remote, full-time opportunity for candidates located in Latin America.Key ResponsibilitiesManage inbound and outbound customer communications via phone and email in both English and Spanish.Quickly respond to customer inquiries about insurance policies, coverage options, and claims.Proactively contact customers for policy renewals and payment reminders.Coordinate with insurance carriers to gather policy details and resolve issues.Address customer inquiries and concerns to ensure satisfaction.Perform other related tasks as necessary.RequirementsFluent in English (C1/C2) and Spanish.2 to 6 years of experience in a remote, customer service role within the insurance sector, preferably with US or Canadian clients.Familiarity with Agency Management Systems such as AMS360 or similar.Strong attention to detail, excellent communication, and problem-solving capabilities.A quiet home office setup with a reliable internet connection (≥ 10 Mbps down / 5 Mbps up) and a backup connection.A Bachelor’s or Associate’s degree is preferred.BenefitsCore ValuesOur culture is driven by our core values: ACTION (get things done), CARE (help others and do things right), OUTSTANDING (maintain the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity daily). If these values resonate with you, you will thrive at Valatam.What We OfferCompetitive hourly rate in USD.Guaranteed annual pay increases.Discretionary bonuses, with 80% of our clients awarding year-end bonuses.7 U.S. federal holidays plus 4 paid time off (PTO) days.Monthly medical insurance stipend after meeting eligibility criteria.Birthday and Anniversary bonuses, along with a Gym/Wellness allowance.Access to unlimited online fitness classes and participation in company events and Christmas celebrations.To apply, please complete our application form and answer all questions thoroughly. We will contact you with further details shortly after your submission.

Mar 18, 2026

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Bilingual Customer Service Agent (English/French)

Sezzle Inc.

Full-time|Remote|Bogota, Colombia

Join our team as a Remote Bilingual Customer Service Agent!About the Role:Are you driven by a passion for customer success and a knack for problem-solving? At Sezzle, we are seeking a dedicated customer service professional who thrives on helping others. You will provide assistance with a friendly and empathetic approach, addressing inquiries and troubleshooting issues related to our services. Your exceptional written and verbal communication skills will be key in delivering clear and concise guidance to our customers. If you are reliable, resourceful, and take pride in going the extra mile for customer satisfaction, we want to hear from you!The Company:Sezzle is on a mission to financially empower the next generation by transforming the shopping experience beyond traditional payments. Our innovative technology integrates seamless, interest-free installment plans, making shopping smarter and more accessible. We’re not just changing payments; we’re redefining how individuals discover, engage with, and purchase their favorite products. By joining our dynamic team, you will help create a unique shopping journey that drives real impact on merchant sales through enhanced conversions and higher order values. If you’re excited about innovating in the tech space and delivering a revolutionary experience for consumers and merchants alike, come join us at Sezzle!Responsibilities:Deliver clear, prompt, detailed, and customer-centric support to our clients.Demonstrate enthusiasm and knowledge about our products to enhance customer engagement.Assist customers in resolving a range of inquiries via email, live chat, and phone.Foster a supportive network within our exceptional customer support team.Collaborate with customers to gain insights into their use of Sezzle services, providing valuable feedback to our Product and Development teams.Act as an advocate for our customers, identifying and reporting opportunities for improvement.

Dec 22, 2025

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Remote Customer Service Representative (Voice & Email)

OneTouch Direct

Full-time|COP 2.4M/yr - COP 2.4M/yr|Remote|Remote — Bogotá, Bogota, Colombia

At OneTouch Direct, we redefine the standards of customer engagement. Established in 1998, we have evolved into a leading provider of innovative contact center solutions, partnering with Fortune 500 companies to deliver exceptional products and services. Our commitment to excellence reflects in our vibrant internal culture, setting us apart from typical call centers.Become a part of our dynamic team as a Remote Inbound Customer Service Representative!We are looking for enthusiastic and dedicated bilingual professionals to enhance our customer service team! As a Remote Inbound Customer Service Representative, you will offer outstanding support to our diverse clientele, utilizing your skills in both English and another language of your choice. Your role is vital in ensuring that all customers feel valued and understood.Position SummaryIf you possess excellent English communication skills and a strong desire to assist customers, we invite you to join our team and provide exceptional support through voice and email interactions.Key ResponsibilitiesRespond to inbound customer inquiries via phone and email.Offer clear, timely, and professional assistance.Ensure a positive and satisfactory experience for customers.Document customer interactions and follow up on ongoing cases.Employment DetailsBase Salary: $2,400,000 COPConnectivity Allowance: $100,000 COPTransportation Allowance: as per Colombian lawWeekly Schedule: 36 hoursOperating Hours: 8:00 AM to 9:00 PMWork Type: RemoteContract Type: IndefiniteTraining and OnboardingDuration: 1 weekFormat: On-site training at Connecta 80 facilityNesting Period: 1 week with operational supportCandidate ProfileEducation: High school diploma, technical, technological, or professional degree.Experience: Minimum 6 months in a call center environment.Location: Must reside in Bogotá.Language Proficiency: English level B2+ to C1 (required).Internet: Connection speed above 300 Mbps with proof of service.Technical Requirements:A laptop or desktop running Windows 10 or higher (no Mac, Surface, or Chromebook).Hardwired internet connection (ethernet) required.USB headset (wired) with noise-canceling features.Webcam (external or integrated) for video communications.Perks and Benefits:Salary: 2,400,000 COP + uncapped commission. Payment bi-weekly to your Bancolombia or Davivienda savings account based on payroll cut-offs.Type of Contract: Open-Ended.Job stabilityCareer development opportunitiesMembership to Spotify or NetflixBonus for continuity

Feb 23, 2026

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Bilingual Customer Service Agent (Portuguese)

Despegar

Full-time|Hybrid|Bogota

Join the #DespegarTeam, a dynamic group of professionals committed to crafting exceptional travel experiences that enrich lives. We collaborate, embrace challenges, learn from our mistakes, and continually strive for excellence.Being part of #DespegarTeam means growing, developing, setting goals, and relentlessly pursuing them. We innovate, create, and learn from our experiences to establish ourselves as the leading travel platform in Latin America.We tackle complex problems and develop cutting-edge technological solutions to stay ahead in the travel industry.We are looking for individuals who:- Are the architects of their professional growth and aim to maximize their potential.- Are information centralizers and aspire to generate high-quality solutions.- Are natural go-getters who make things happen.- Are demanding, competitive, and always seeking to exceed their own expectations.At Despegar Colombia, we are in search of a Customer Service Agent with advanced proficiency in the Portuguese language.What We Are Looking For:A candidate with experience in call centers and customer service operations.Bilingual (Portuguese) is a must.A graduate in technical, technological, or professional fields.Excellent customer management skills.What We Offer:Work schedule: Monday to Sunday with one day off per week.6-hour shifts (rotating schedules).Hybrid modality: 2 days in the office and the rest remote.Direct contract with the company.Indefinite term contract.Salary + bonus.Food allowance.

Dec 6, 2024

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Bilingual Customer Service and Cross-Selling Agent

OneTouch Direct

Full-time|On-site|Bogotá, Bogota, Colombia

Join OneTouch Direct, where we pride ourselves on delivering exceptional customer service beyond the traditional call center experience. Since our inception in 1998, we have transformed into a leading provider of contact center solutions for Fortune 500 companies, dedicated to enhancing customer experiences.We are currently seeking enthusiastic and customer-focused individuals to join our team as Bilingual Customer Service Agents! If you are fluent in both English and Spanish, we invite you to support our diverse clientele. As a Bilingual Customer Service Agent, you will be the voice of our company, assisting customers with their inquiries, resolving issues, and ensuring satisfaction with our services.Your responsibilities will include:Providing customers with product information, account inquiries, and resolving various concerns.Utilizing strong communication skills to clearly articulate solutions.Maintaining accurate records of customer interactions and transactions.Offering feedback and suggestions to enhance overall service delivery.Training and Nesting:25 days of training:Monday to Thursday 8:00 AM - 5:30 PM, and Friday 8:00 AM - 5:00 PM (with weekends off)10 days of nesting: 42 hours weekly, aligning with operational hours.Requirements:Educational Level: High School Graduate, Technical, or Higher Education.Work Experience: Minimum of 6 months in a call center environment.Must reside in Bogotá.English Level: B2+ to C1 proficiency.Benefits:Eligibility for a Spotify or Netflix membership (choose one) after the first month of employment.Location: Connecta 80 & Portal El Dorado.

Feb 18, 2026

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Bilingual Customer Support Representative (Spanish-English) - Remote

scale-virtually

Full-time|Remote|Remote — Colombia

Join our dynamic team at scale-virtually, where we are seeking dedicated Virtual Professionals based in Colombia. This role is for a Bilingual Customer Support Representative (Spanish-English), and it is fully remote!Priority will be given to applicants who include an introduction video with their application. Given the remote nature of this position, proficiency in video communication is essential.Role OverviewAs a Bilingual Customer Support Representative, you will engage with customers through various channels—phone, email, and chat—in both Spanish and English. Your focus will be on providing clear, quick resolutions to customer inquiries, questions, or complaints, ensuring a seamless interaction from start to finish.It is essential that you can manage multiple conversations and document all interactions accurately in our CRM systems, maintaining control throughout each customer engagement.Note: This position is not suitable for individuals who struggle with real-time communication or require scripts for every scenario. You should be adept at managing frustrated customers without escalating issues unnecessarily.Key ResponsibilitiesCustomer Support & Issue ResolutionRespond efficiently to inbound and outbound customer interactions in both languages (calls, emails, chat).Take full ownership of customer issues from the first contact to resolution—never leave cases unresolved.Resolve common issues promptly; escalate only when necessary with detailed documentation.Maintain control of conversations, especially when customers are confused or frustrated.Multichannel CommunicationSeamlessly switch between phone, email, and chat support throughout your shift without compromising quality.Adjust your tone and clarity according to the customer's language and understanding level.Translate or clarify information in real-time for Spanish-speaking customers when necessary.Customer Experience & RetentionDe-escalate tense situations without transferring the issue unless absolutely required.Identify signs of customer dissatisfaction and adapt your approach to retain them.Ensure every interaction concludes with clarity—no unresolved confusion.CRM & DocumentationAccurately log every interaction in CRM systems immediately after handling it.Track follow-ups to ensure no open cases are overlooked.Maintain organized records that can be easily understood by other team members.

Apr 9, 2026

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Bilingual Customer Service Assistant (English - Spanish) - Remote

Mangone Law Firm

Full-time|Remote|Remote — Colombia

Join our dynamic team at Mangone Law Firm as a Bilingual Customer Service Assistant. In this fully remote position, you will provide exceptional support to our clients in both English and Spanish, ensuring their needs are met with professionalism and care. If you are passionate about delivering outstanding customer service and possess strong communication skills, we would love to hear from you!

Mar 24, 2026

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Customer Service Representative - English Speaker

Sutherland

Full-time|On-site|Bogotá

Join our dynamic team at Sutherland as a Customer Service Representative, where your skills in communication and problem-solving will play a crucial role in delivering exceptional service to our clients. In this position, you will engage with customers through various channels, providing assistance and solutions to their inquiries while ensuring a positive experience.As a key member of our customer service team, you will be responsible for:Handling customer inquiries efficiently and professionally.Resolving issues and providing solutions that enhance customer satisfaction.Maintaining a high level of product and service knowledge to effectively assist customers.Documenting customer interactions accurately in our system.

May 1, 2026

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Customer Service Representative (Spanish and English)

Binance

Full-time|Remote|Colombia, Bogota

At Binance, we are at the forefront of the global blockchain revolution, powering the largest cryptocurrency exchange by trading volume and user base. Trusted by over 300 million users across more than 100 countries, our platform is renowned for its robust security, transparency in user funds, lightning-fast trading engine, and extensive portfolio of digital asset offerings. Our services encompass trading, finance, education, research, payments, institutional services, Web3 features, and beyond. We harness the potential of blockchain technology to foster an inclusive financial ecosystem that champions financial freedom and enhances access to finance worldwide.Join our dedicated Customer Service team at Binance and play a pivotal role in delivering exceptional support to our clients. We are committed to creating an environment where users receive unparalleled assistance characterized by swift response times and precise information. Our support mechanisms include ticketing systems and live chat, addressing customer inquiries, resolving issues, and processing identification approvals for our premier cryptocurrency exchange platform. We are looking for empathetic, articulate, and solution-oriented professionals who can represent our customers' interests and gather crucial feedback. Become a part of our mission to uphold outstanding service standards and ensure high levels of customer satisfaction.

May 15, 2024

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Bilingual Sales Development Representative - Spanish

Crewbloom

Full-time|Remote|Remote — Colombia

Join our dynamic team as a Spanish Bilingual Sales Development Representative, where you will be instrumental in generating and qualifying leads while exploring new business opportunities. We seek a highly motivated and energetic individual who excels in a fast-paced, target-driven environment and is fluent in both English and Spanish.In this role, you will be the initial point of contact for potential clients, informing them about our services and understanding their needs. Close collaboration with our Account Executives will be essential to ensure a seamless transition of qualified leads and to support the overall success of our sales team. The ideal candidate will showcase outstanding communication skills in both languages, a strong work ethic, and the ability to swiftly adapt to new systems and processes.

Jul 21, 2025

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Bilingual Customer Support Agent (Spanish/English) - Freelance

Agency

Contract|$5/hr - $5/hr|On-site|Colombia

Bilingual Customer Support Agent (Spanish/English)Join our innovative team that harnesses the power of AI technology to enhance the financial services sector. As a Customer Support Agent, you will play a crucial role in helping clients effectively manage and optimize their retirement plans.In this role, you will provide exceptional support to our bilingual customers, addressing inquiries across various platforms including phone, email, and live chat. Your focus will be on retirement plan assistance, account management, and technical support.

Feb 12, 2026

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Customer Service Representative - English Speaker

Sutherland

Full-time|On-site|Bogotá

Join our dynamic team at Sutherland as a Customer Service Representative and become a vital part of our commitment to delivering exceptional service. We are looking for enthusiastic individuals who are fluent in English and passionate about helping customers.

May 4, 2026

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Customer Service and Sales Representative - Bogotá, Colombia

OneTouch Direct

Full-time|COP 2.9M/yr - COP 2.9M/yr|On-site|Bogotá, Bogota, Colombia

At OneTouch Direct, we redefine the call center experience. Established in 1998, we have evolved into a leading provider of contact center solutions in the country, partnering with Fortune 500 companies to deliver outstanding products and exceptional service. Our culture promotes a seamless extension of our clients while fostering an internal environment that distinguishes us from the competition.Currently, we are on the lookout for a dynamic Customer Service and Sales Representative to join our vibrant team in Bogotá, Colombia. In this pivotal role, you will address customer inquiries, resolve issues efficiently, and drive sales by recommending our diverse range of products and services tailored to meet customer needs.

Mar 11, 2026

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Customer Service Representative (Part Time)

USA Survey Job

Part-time|Remote|Barranquilla, Atlántico

Join our dynamic team at USA Survey Job as a Part-Time Customer Service Representative! This remote position offers you the opportunity to work from the comfort of your home while engaging in meaningful tasks such as data entry, email communication, surveys, and product reviews. As a valued team member, you'll have the chance to share your insights on various products and services, contributing to industry trends and innovations. Enjoy the flexibility of part-time hours while making a real impact in shaping the market landscape.

Dec 13, 2021

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Customer Support Representative at keep | Colombia

keep

Full-time|On-site|Colombia

keep is looking for a Customer Support Representative based in Colombia. This role acts as the first point of contact for customers, answering questions and guiding them through any issues. The main goal is to help customers resolve concerns smoothly and ensure they feel supported after every interaction. What you will do Reply to customer inquiries quickly and clearly Assist with questions or concerns about keep's products and services Work to resolve problems and make sure customers are satisfied Maintain a positive and helpful approach in every conversation What we look for Enthusiastic, proactive communication style Comfort with a variety of customer requests Commitment to delivering a positive experience each time This position is based in Colombia.

Apr 20, 2026

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Customer Excellence Senior Analyst - Bogotá (Bilingual Experience)

On-site|On-site|Colombia, Bogota

Who We AreNu stands as a pioneering force in the digital financial landscape, boasting over 127 million customers across Brazil, Mexico, and Colombia. Our mission is to dismantle complexity and empower individuals, continually reshaping financial services across Latin America. This is merely the beginning of the vibrant future we are crafting.As a publicly traded company on the New York Stock Exchange (NYSE: NU), we leverage our proprietary technology, data intelligence, and effective operational model to provide financial products that are straightforward, accessible, and human-centric.Our achievements have garnered global recognition, being featured in prestigious rankings like Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Bank. Discover more about our journey and opportunities at Careers at Nu - Join our team!

Feb 3, 2026

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